WordPress.org
Get WordPress

Plugin Directory

Changeset 2647374


Ignore:
Timestamp:
12/21/2021 02:06:04 PM (4 years ago)
Author:
ccrobot
Message:

Updated README

File:
1 edited

Legend:

Unmodified
Added
Removed

  • ccrobot/tags/1.0.5/README.txt

    r2610333 r2647374  
    1414ccRobot adds a virtual assistant widget seamlessly to your website.
    1515
    16 **Details of the Product - ccRobot**
     16**Overview**
    1717
    18 ccRobot, an enterprise client care automation platform developed by Korah, adapts to your digital client experience needs in the ever-changing world. By simply injecting your knowledge into the platform, your clients will be served automatically. ccRobot will grow, learn and adapt to interact with your clients according to your style. The data collected can facilitate your big data and business intelligent strategies.
     18ccRobot is an agile digital business solution, developed by Korah, that utilizes conversational process automation powered with world-class implementation services. It is used to automate repetitive workflows to increase customer satisfaction and worker productivity in any organisation. Powered by artificial intelligence and machine learning to improve service quality, efficiency, and effectiveness by automating client interactions in a personalized manner that can be seamlessly added to your website. Because of the DIY solution, all of this can be achieved without the need for any programmers. All in all, ccRobot’s competencies allow businesses to increase customer satisfaction, worker productivity and reduce labour costs.
    1919
    2020As a chatbot, ccRobot interprets natural languages and identifies client intentions. Each client intention will trigger a robot response and/or an action. Examples include:
    … …  
    2626Moreover, ccRobot's graphical user interfaces are part of the product. As a complete solution, your clients will be served much sooner than an approach requiring a custom-built chatbot interface.
    2727
    28 **Selling Points**
    29 ccRobot sets itself apart from traditional AI in several ways:
    30 - *LEARNING METHOD*: Rather than relying on expensive consultants and developers to create AI "rules", ccRobot learns from your live client interactions through a unique on-the-job training system. This statistics-based approach to machine learning allows the system to rapidly learn how to replicate and deliver smooth client interaction.
    31 - *REAL "NATURAL LANGUAGE"*: By training ccRobot in your live operating environment, ccRobot learns to interact with the same language that your actual clients use (rather than the style of programmers and linguistics specialists). The result is a much smoother and seamless experience for your customers.
    32 - *LOW RISK*: ccRobot's three-step training process enables you to rapidly deploy ccRobot in your production environment with little risk. Implementation starts in manual mode where live agents drive ccRobot; once ccRobot has gathered a set of preliminary training samples, it can run in semi-automatic mode, where agents verify ccRobot's suggested answers. Once ready, switch to automatic mode for ccRobot to answer customers autonomously.
    33 - *LANGUAGE SKILLS*: ccRobot supports all written and spoken languages. While traditional AI chatbots require a "base language" or working in one language at a time, ccRobot works seamlessly in multilingual and mixed language environments.
    34 - *ENTERPRISE MODULES*: ccRobot unifies client experience while offering a personalized experience through our flexible back office integration framework. It makes integrating the platform into current operations a breeze.
     28**Features**
     29
     30• **Knowledge In Action** - ccRobot learns through on-the-job training by injecting your own knowledge into the platform and evolve it over time at your own pace to adapt to the ever-changing, real-world requirements.
     31• **Continuous Learning** - With the Smart Learning feature and Agile Methodology, the more the knowledge base is exercised, the more the knowledge is refined and improved
     32• **Agility & Fail-Safe** - Thanks to the failsafe design AI & ML powered chatbot can be deployed within weeks! Simply provide your knowledgebase and ccRobot.ai will handle the rest.
     33• **Personalised Customer Experience via Omni-Channel Integration** - ccRobot is ready to integrate with over 1500+ well-known applications to offer a personalized client experience.
     34• **Low Cost, Independent Operations** - monthly subscription fee and no programmer required.
     35• **Omni-Language Capabilities** - ccRobot can be used in any written language and even mixed language.
     36• **Your Knowledge, Your IP** - All your information belongs to you; Korah will not have
     37
     38**Benefits**
     39
     40• **Quick To Adapt** - ccRobot can be trained and deployed in a matter of days or weeks.
     41• **Quality** - Enhance Customer Experience - ccRobot eliminates the variance of dealing with multiple live agents and provides customers with the ability to be self-served and receive standardized answers at will.
     42• **Efficient** - Automate 80% of Client Interactions - The vast majority of call volume is represented by the same few questions that ccRobot can automate and provide a 24/7/365 customer service solution at the fraction of the ongoing expense of employing a live agent.
     43• **Launch On-Cloud And On-Premise Infrastructure** - ccRobot offers hosting options on public cloud, private cloud, and even your own data center.
    3544
    3645Powered by the latest AI/ML technologies, ccRobot enables excellent client care, smooth service agent experience and meaningful bottom line impact. Our clients can:
    … …  
    4049- Retain corporate memory and reduce employee turnover costs
    4150
     51**Signup Instructions**
     52
     53After installing, you will have access to our demo bot. Send us an email at info@korahlimited.com to get access to ccRobot's Admin console to start building your bot.
     54
     55For more information or to purchase the full customizable version of ccRobot.ai, contact us at: -
     56-   info@korahlimited.com
     57-   +1 (905) 470-8488
     58
    4259== Installation ==
    43601. Download the plugin zip file. Extract and upload ccrobot folder in your /wp-content/plugins folder.
    … …  
    45623. From the wp-admin panel go to Appearance -> Widgets and add "ccRobot" widget in your templates
    4663
     64== Use Cases ==
     65• Immigration, Refugees and Citizenship Canada - Answers inquiries about immigrating to Canada.
     66• Service Canada - Answers inquiries about passports.
     67• Ontario Real Estate Association (OREA) - Answers inquiries about real estate forms.
     68
    4769
    4870== Frequently Asked Questions ==
Note: See TracChangeset for help on using the changeset viewer.