Changeset 2498411
- Timestamp:
- 03/18/2021 02:45:54 AM (5 years ago)
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olark-live-chat/trunk/README.txt (modified) (13 diffs)
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olark-live-chat/trunk/README.txt
r2498409 r2498411 8 8 Stable tag: trunk 9 9 Tags: chat, live chat, olark, chatbox, chat box, olark live chat 10 Tested up to: 4.8.110 Tested up to: 5.5.3 11 11 12 12 == Why Olark Live Chat for Businesses? == 13 13 14 * *79% of businesses say live chat increased their customer loyalty, sales, and revenue. **Grow your business quickly and effectively with Olark live chat for WordPress, the most **user-friendly chat integration** around!14 *79% of businesses say live chat increased their customer loyalty, sales, and revenue. *Grow your business quickly and effectively with Olark live chat for WordPress, the most *user-friendly chat integration* around! 15 15 16 16 You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience: 17 17 18 > “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….” 18 > “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….” 19 19 > 20 > Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success)) 20 > Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success)) 21 21 22 22 [youtube https://www.youtube.com/watch?v=CGc1c2KKuc4] 23 23 24 24 25 * *Olark’s WordPress chat plugin takes just seconds to add to your website**, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously!25 *Olark’s WordPress chat plugin takes just seconds to add to your website*, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously! 26 26 27 27 Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out [Olark for mobile](https://www.olark.com/help/mobile/) too, now in Beta! … … 36 36 * (or all of the above!) 37 37 38 it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a * *[free 14-day live chat trial38 it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a *[free 14-day live chat trial 39 39 here](https://www.olark.com/signup/create_new_account/trial)**. Then follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) and you’re good to go! 40 40 … … 68 68 69 69 70 **Learn from live chat analytics:** 70 **Learn from live chat analytics:** 71 71 72 72 * Get real-time reports on chat volume, customer satisfaction & agent activity … … 88 88 * Save full chat transcripts in your archive 89 89 * Search and filter transcripts by keywords, tags, date, and more 90 * Add followup tasks to act on your insights 90 * Add followup tasks to act on your insights 91 91 92 92 … … 110 110 == Make your Business Human with Olark Live Chat == 111 111 112 If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website. 112 If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website. 113 113 114 114 Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction. … … 124 124 == Requirements == 125 125 126 The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog. 126 The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog. 127 127 128 128 To install, first get started with a [free 14-day trial of Olark](https://www.olark.com/signup/create_new_account/trial)! Then just follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) to add the plugin. … … 135 135 You can see inside your visitors’ WooCommerce shopping carts with our special [Olark Cart Saver feature](https://www.olark.com/help/woocommerce). Tempt them with a discount or just offer them some personalized assistance! 136 136 137 Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce) and see our [easy setup guide](https://www.olark.com/help/woocommerce). 137 Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce) and see our [easy setup guide](https://www.olark.com/help/woocommerce). 138 138 139 139 140 140 == For Developers == 141 141 142 **Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 143 144 We’ve been [active on GitHub](https://github.com/olark) since 2011, and **strongly believe in supporting the open source movement**. 145 146 Our [JavaScript API](https://www.olark.com/api/) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations) (in addition to many pre-built ones)! 142 **Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 143 144 We’ve been [active on GitHub](https://github.com/olark) since 2011, and **strongly believe in supporting the open source movement**. 145 146 Our [JavaScript API](https://www.olark.com/api/) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations) (in addition to many pre-built ones)! 147 147 148 148 **We also set high standards for the customer support we provide.** As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. [Read our guarantee to you here](https://www.olark.com/service-standards). 149 149 150 You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/). Your data is [secure and encrypted](https://www.olark.com/help/sales#data-collection-storage). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/) were built to simplify compliance. 150 You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/). Your data is [secure and encrypted](https://www.olark.com/help/sales#data-collection-storage). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/) were built to simplify compliance. 151 151 152 152 … … 207 207 * Turkish (Turkey) 208 208 209 You can also fully customize all language strings. 209 You can also fully customize all language strings. 210 210 211 211 Learn more about changing your chatbox language [by page or sitewide here](https://www.olark.com/api/system_localization/ ). We also offer a PowerUp add-on feature to [translate your live chats in real time](https://www.olark.com/all-powerups/live-chat-translation). … … 309 309 See more success stories here: 310 310 311 [https://www.olark.com/case-studies](https://www.olark.com/case-studies) 311 [https://www.olark.com/case-studies](https://www.olark.com/case-studies) 312 312 313 313 … … 318 318 Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like [empathy and radical candor](https://www.olark.com/values) that tie us together and help us grow our culture and product. 319 319 320 We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide. 320 We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide. 321 321 322 322 We also work to give you the best, most human customer service around. Read our [Olark Service Standards](https://www.olark.com/service-standards) here! … … 334 334 335 335 336 == F AQs ==337 338 _Do you have an installation guide?_ 336 == Frequently Asked Questions == 337 338 = Do you have an installation guide? = 339 339 340 340 We do! Installation takes 5 minutes or less. You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress). 341 341 342 _Do you offer a free trial?_ 342 = Do you offer a free trial? = 343 343 344 344 Yes! We have a [free 14-day trial](https://www.olark.com/signup/create_new_account/trial) to try out all our core features. 345 345 346 _How much does this cost?_ 346 = How much does this cost? = 347 347 348 348 We start at just $19 per agent per month! You can see our [flexible pricing plans here](https://www.olark.com/pricing). 349 349 350 _Who handles my chat? Does Olark answer chats for me?_ 350 = Who handles my chat? Does Olark answer chats for me? = 351 351 352 352 We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a [new agent training guide here](https://www.olark.com/help/new-operator)! 353 353 354 _Do I have to be online all the time?_ 354 = Do I have to be online all the time? = 355 355 356 356 Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from [multiple offline settings](https://www.olark.com/help/offline-options). 357 357 358 _Can I use Olark on multiple domains?_ 359 360 Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains) as you want and manage chats across all of them from one account. 361 362 _Is there an Olark mobile app?_ 358 = Can I use Olark on multiple domains? = 359 360 Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains) as you want and manage chats across all of them from one account. 361 362 = Is there an Olark mobile app? = 363 363 364 364 Yes! We are beta-testing Olark Mobile for iOS and Android: [follow the instructions to install here](https://www.olark.com/mobile-beta). You can also connect Olark with several [third-party mobile apps](https://www.olark.com/help/mobile) so your agents can chat on the go. 365 365 366 _Does Olark have an API?_ 366 = Does Olark have an API? = 367 367 368 368 Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our [API documentation](https://www.olark.com/api) to get started. 369 369 370 _Is my data secure? Where does Olark store it?_ 370 = Is my data secure? Where does Olark store it? = 371 371 372 372 Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our [features and security information (RFI/RFP)](https://www.olark.com/help/sales#data-collection-storage) and [Privacy Policy](https://www.olark.com/privacy-policy) for more information. 373 373 374 _After installing, how do I get started fast?_ 374 = After installing, how do I get started fast? = 375 375 376 376 Read our [five steps to a perfect Olark setup](https://www.olark.com/help/5-steps). Our [Help Center](https://www.olark.com/help) and [FAQ page](https://www.olark.com/faq) are also great resources. 377 377 378 _What is your customer support like?_ 378 = What is your customer support like? = 379 379 380 380 Our [award-winning](https://blog.olark.com/olark-live-chat-a-gold-stevie-award-winner) customer service team prioritizes [human, caring customer 381 service](https://www.olark.com/service-standards) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started) via live chat, Twitter, and email. 382 383 _I’m having issues with the WordPress installation. What should I do?_ 381 service](https://www.olark.com/service-standards) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started) via live chat, Twitter, and email. 382 383 = I’m having issues with the WordPress installation. What should I do? = 384 384 385 385 Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our [Troubleshooting section here](https://www.olark.com/help/wordpress) for options to add custom code. 386 386 387 _Do you have documentation and support articles?_ 387 = Do you have documentation and support articles? = 388 388 389 389 Yes, we do. Check out our [WordPress Integration Guide](https://www.olark.com/integrations/wordpress) and [Help Center](https://www.olark.com/help)! 390 390 391 _Can I resell Olark?_ 391 = Can I resell Olark? = 392 392 393 393 Yes! Join our [Referral Program](https://www.olark.com/partners) to earn commissions for every new customer you refer. 394 394 395 _How do I learn more about Olark?_ 395 = How do I learn more about Olark? = 396 396 397 397 Head on over to our [website](https://www.olark.com/?rid=integration_plugin_wordpress) and chat with us! … … 441 441 442 442 Current Olark page: 443 [https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/) 443 [https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/) 444 444 445 445 Model: … … 455 455 456 456 Tawk.to: 457 [https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/) 457 [https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/)
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