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Changeset 2498409


Ignore:
Timestamp:
03/18/2021 02:35:11 AM (5 years ago)
Author:
olarkplatform
Message:

updated readme and screenshots

Location:
olark-live-chat
Files:
4 added
31 edited

Legend:

Unmodified
Added
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  • olark-live-chat

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  • olark-live-chat/tags/1.0.9

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  • olark-live-chat/tags/1.0.9/README.txt

    r2416834 r2498409  
    1 === Plugin Name ===
    2 Contributors: olarkplatform, wodieskodie
    3 Donate link: https://www.olark.com
    4 Tags: chat, live chat, olark, chatbox, chat box, olark live chat
    5 Requires at least: 3.1
    6 Tested up to: 5.5.3
    7 License: GPLv2 or later
    8 License URI: http://www.gnu.org/licenses/gpl-2.0.html
    9 
    10 Add Olark Live Chat to your WordPress site and chat with your visitors!
    11 
    12 == Description ==
    13 
    14 Olark is on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Our live chat product allows your team to begin talking immediately to customers visiting your website. Installation is quick and seamless, and everything you do in Olark integrates directly into many other popular tools that you already use.
    15 
    16 A few notes about the sections above:
    17 
    18 == Installation ==
    19 
    20 1. Go to the 'Plugins' menu in your WordPress instance
    21 2. Select 'Add New'
    22 3. Search for 'Olark Live Chat'
    23 4. Select 'Install' on the 'Olark Live Chat' Plugin by 'Olark'.
    24 *Note:* There are other Olark plugins that are not officially supported by Olark. Make sure you select the correct one.
    25 5. Activate the plugin
    26 6. Navigate to Settings > Olark Settings to add your Site ID and enable the chatbox
     1=== WordPress Live Chat Plugin - Olark ===
     2
     3== Why Olark Live Chat for Businesses? ==
     4
     5**79% of businesses say live chat increased their customer loyalty, sales, and revenue. **Grow your business quickly and effectively with Olark live chat for WordPress, the most **user-friendly chat integration** around!
     6
     7You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience:
     8
     9> “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….”
     10>
     11> Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success))
     12
     13[youtube https://www.youtube.com/watch?v=CGc1c2KKuc4]
     14
     15
     16**Olark’s WordPress chat plugin takes just seconds to add to your website**, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously!
     17
     18Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out [Olark for mobile](https://www.olark.com/help/mobile/) too, now in Beta!
     19
     20Our WordPress chat tool also lets you customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more.
     21
     22Whether you’re looking to
     23
     24*   [increase sales](https://www.olark.com/ecommerce)
     25*   [generate more leads](https://www.olark.com/live-chat-lead-generation)
     26*   [serve current customers ](https://www.olark.com/customer-service)
     27*   (or all of the above!)
     28
     29it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a **[free 14-day live chat trial
     30here](https://www.olark.com/signup/create_new_account/trial)**. Then follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) and you’re good to go!
     31
     32Our customers love the fast install and Olark’s simple but powerful features:
     33
     34> “We’ve sold quite a lot through Olark. I like its simplicity. It lets us have direct contact, with no filters in between." - Robert Grubstad, owner of Audio Concept
     35
     36> “In our research for chat partner plug-ins, Olark seemed to be the most user-friendly and, of course, the plug-and-play with WordPress made a lot of sense for us.” - Dana Stafford, president of Regional Access
     37
     38Read more experiences from our [WordPress customers](https://blog.olark.com/8-businesses-live-chat-wordpress) and [WooCommerce-specific customers](https://blog.olark.com/woocommerce-live-chat-success).
     39
     40
     41== Features ==
     42
     43Whatever your business goal, Olark has the simple, functional live chat features to help you get there. Start a conversation with anyone browsing your website, and use core features to listen, learn, and improve.
     44
     45**Engage customers in real time:**
     46
     47*   Proactively start chats with customers
     48*   Get customizable agent alerts when visitors take specific actions
     49*   Be in the right place at the right time to assist
     50
     51
     52**Speed up your workflow:**
     53
     54*   Configure automation rules with ease
     55*   Greet customers automatically
     56*   Route chats to the right department
     57*   Send custom messages automatically based on visitor behavior
     58*   Show and hide your chatbox on just the right pages
     59
     60
     61**Learn from live chat analytics:**
     62
     63*   Get real-time reports on chat volume, customer satisfaction & agent activity
     64*   Receive detailed summary reports in your inbox
     65*   Make data-driven decisions on staffing and prioritization
     66
     67[youtube https://www.youtube.com/watch?v=gs-l_FImKHk]
     68
     69
     70**Get context:**
     71
     72*   Ask your customers for valuable information pre-chat
     73*   Make any or all questions optional
     74*   Build your own forms with a flexible drag-and-drop editor
     75
     76
     77**Discover powerful customer insights:**
     78
     79*   Save full chat transcripts in your archive
     80*   Search and filter transcripts by keywords, tags, date, and more
     81*   Add followup tasks to act on your insights
     82
     83
     84**Keep your team aligned:**
     85
     86*   Distribute and route chats easily
     87*   Monitor team performance
     88*   Access a shared database of your unique Olark Shortcuts to greetings, FAQs,
     89    and more
     90
     91
     92**Go further with PowerUps [paid premium features]:**
     93
     94*   Add specialized features as you need them
     95*   Guide your visitor better by viewing their screen with co-browsing
     96*   Get real-time translation for global chats
     97*   Remove branding from your chatbox
     98*   Score leads, prioritize chats, and collect visitor data from public social profiles
     99
     100
     101== Make your Business Human with Olark Live Chat ==
     102
     103If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website.
     104
     105Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.
     106
     107
     108== What is the Olark WordPress Plugin? ==
     109
     110Olark is a simple, powerful WordPress chat widget. [Just install the Olark live chat plugin on your WordPress instance](https://www.olark.com/integrations/wordpress), then refresh your WordPress website to see your brand new chatbox!
     111
     112To back it all up, we offer [rapid support](https://www.olark.com/help/getting-started) via (you guessed it) [Olark live chat, Twitter, email](https://www.olark.com/help/getting-started), and our robust [Help Center](https://www.olark.com/help).
     113
     114
     115== Requirements ==
     116
     117The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog.
     118
     119To install, first get started with a [free 14-day trial of Olark](https://www.olark.com/signup/create_new_account/trial)! Then just follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) to add the plugin.
     120
     121
     122== E-Commerce Integration for WordPress: WooCommerce ==
     123
     124Olark live chat also has a [WooCommerce plugin](https://www.olark.com/integrations/woocommerce) for e-commerce businesses! Read our [profile on 6 businesses successfully using this integration](https://blog.olark.com/woocommerce-live-chat-success) to go further with sales and support.
     125
     126You can see inside your visitors’ WooCommerce shopping carts with our special [Olark Cart Saver feature](https://www.olark.com/help/woocommerce). Tempt them with a discount or just offer them some personalized assistance!
     127
     128Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce) and see our [easy setup guide](https://www.olark.com/help/woocommerce).
     129
     130
     131== For Developers ==
     132
     133**Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 
     134
     135We’ve been [active on GitHub](https://github.com/olark) since 2011, and **strongly believe in supporting the open source movement**.
     136
     137Our [JavaScript API](https://www.olark.com/api/) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations) (in addition to many pre-built ones)!
     138
     139**We also set high standards for the customer support we provide.** As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. [Read our guarantee to you here](https://www.olark.com/service-standards).
     140
     141You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/). Your data is [secure and encrypted](https://www.olark.com/help/sales#data-collection-storage). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/) were built to simplify compliance.
     142
     143
     144== Documentation and Support ==
     145
     146Need more help? Try these guides:
     147
     148*   [WordPress for Olark Live Chat Integration](https://www.olark.com/integrations/wordpress)
     149*   [Olark WordPress Plugin Install](https://www.olark.com/help/wordpress-plugin/)
     150*   [Olark Product Tour](https://www.olark.com/product-tour )
     151*   [Olark Help Center](https://www.olark.com/help)
     152
     153
     154== Other Integrations ==
     155
     156Want your live chat software to play nicely with your CRM, email, analytics, helpdesk, or other functionality? We designed Olark to integrate with your favorite software. Besides WordPress and WooCommerce, Olark integrates with:
     157
     158*   [Hubspot](https://www.olark.com/integrations/hubspot)
     159*   [Salesforce](https://www.olark.com/integrations/salesforce)
     160*   [Slack](https://www.olark.com/integrations/slack)
     161*   [Zendesk](https://www.olark.com/integrations/zendesk)
     162*   [Front](https://www.olark.com/integrations/front)
     163*   [Help Scout](https://www.olark.com/integrations/helpscout)
     164*   [SugarCRM](https://www.olark.com/integrations/sugarcrm)
     165*   [Nutshell](https://www.olark.com/integrations/nutshell)
     166*   [Mailchimp](https://www.olark.com/integrations/mailchimp)
     167*   [Pardot](https://www.olark.com/integrations/pardot)
     168*   [JIRA](https://www.olark.com/integrations/jira)
     169*   [Google Analytics](https://www.olark.com/integrations/googleanalytics)
     170*   [BigCommerce](https://www.olark.com/integrations/bigcommerce)
     171*   [ActiveCampaign](https://www.olark.com/integrations/activecampaign)
     172*   [Magento](https://www.olark.com/integrations/magento)
     173*   [Groove](https://www.olark.com/integrations/groove)
     174*   [Greenrope](https://www.olark.com/integrations/greenrope)
     175*   [Squarespace](https://www.olark.com/integrations/squarespace)
     176*   [Constant Contact](https://www.olark.com/integrations/constant-contact)
     177*   [Webhooks](https://www.olark.com/integrations/webhooks)
     178*   [Zapier](https://www.olark.com/integrations/zapier)
     179*   [… and more!](https://www.olark.com/integrations)
     180
     181Plus, you can use one of our [custom integration strategies](https://www.olark.com/help/custom-integrations).
     182
     183
     184== Localization ==
     185
     186Olark live chat supports the following languages:
     187
     188*   Chinese, Simplified (China)
     189*   Dutch (Netherlands)
     190*   English (United States)
     191*   French (France)
     192*   German (Germany)
     193*   Italian (Italy)
     194*   Portuguese (Brazil)
     195*   Russian (Russia)
     196*   Spanish (Spain)
     197*   Swedish (Sweden)
     198*   Turkish (Turkey)
     199
     200You can also fully customize all language strings.
     201
     202Learn more about changing your chatbox language [by page or sitewide here](https://www.olark.com/api/system_localization/ ). We also offer a PowerUp add-on feature to [translate your live chats in real time](https://www.olark.com/all-powerups/live-chat-translation).
     203
     204
     205== Partner Program ==
     206
     207Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and [apply here](https://www.olark.com/partners ).
     208
     209
     210== Olark Live Chat Software Feature Set ==
     211
     212**Chat Tools**
     213
     214*   File sharing: Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
     215*   Chat transfers: Reassign chats to deliver consistent service and efficient solutions.
     216*   Visitor details: View visitor name, location, and more while you chat.
     217*   Chat notifications: Receive desktop notifications for new chat messages.
     218*   Visitor page tracking: Track the URL of visitors as they move through your site.
     219
     220[youtube https://www.youtube.com/watch?v=Tf3q3WsoRpg]
     221
     222
     223**Chat Analytics**
     224
     225*   Chat volume: Monitor chat volume to identify your busiest times and staff accordingly.
     226*   Chat tagging: Add custom tags to your chats for transcript sorting and analysis.
     227*   Visitor history: Review prior interactions with visitors from within the chat console.
     228*   Emailed reports: Receive daily, weekly, or monthly summaries of data in your inbox.
     229*   Google Analytics: Automatically add chat events to your Google Analytics dashboard.
     230*   Transcript archives: Review, search, and filter complete transcripts of all you chats.
     231
     232
     233**Team Management**
     234
     235*   Groups: Create agent groups to route chats by department, specialty, and more.
     236*   Conversation limit: Improve service by limiting the number of chats per agent.
     237*   Activity monitoring: View chat volume, agent activity, and other metrics in real-time.
     238*   Agent performance reports: View agent availability, response times, and ratings.
     239*   Customer satisfaction survey: Ask visitors to rate their service when a chat ends.
     240*   Pre-chat survey: Ask questions or request contact details before starting a chat.
     241
     242
     243**Automation**
     244
     245*   Chat routing: Automatically assign chats based on visitor details.
     246*   Proactive chat: Initiate a chat when a visitor meets your specified criteria.
     247*   Canned responses: Speed up chat with keyboard shortcuts for frequently-used messages.
     248*   Visitor targeting: Automate messages and chatbox behavior based on visitor details.
     249*   Automatic greeter: Greet visitors with an automated chat message.
     250*   Offline contact form: Offer a custom contact form when chat is offline.
     251
     252
     253**Customization**
     254
     255*   API: Control the chatbox appearance and behavior through Olark's JavaScript API.
     256*   Custom logo: Attach your company logo to your chatbox, or choose another custom image.
     257*   Chat box theme: Customize your chatbox colors, shape, and more to match your brand.
     258*   Unlimited domains: Add your chatbox to multiple websites, or to subdomains.
     259*   Language selection: Set your chatbox and chat console to your preferred language.
     260*   Right to left support: Customize your chatbox to support right-to-left languages.
     261
     262
     263**Security**
     264
     265*   GDPR consent: Add pre-chat visitor consent options to your chatbox.
     266*   Data redaction: Automatically redact a visitor data from transcripts.
     267*   Data encryption: All Olark data is stored with AES symmetric encryption.
     268*   Troll block: IP ban: Hide the chatbox from specified IP addresses and block trolls.
     269
     270
     271**PowerUps (Paid premium features, not included in all plans)**
     272
     273*   Cobrowsing: View, annotate, and control your visitor's screen.
     274*   Non-branded chat box: Remove 'Powered by Olark' branding from you chatbox.
     275*   Live chat translation: Automatically translate messages in 100+ languages.
     276*   Visitor insights: Social: Collect visitor data from public websites & social profiles.
     277*   Visitor insights: Social & Professional: Collect visitor data from business websites & social profiles.
     278
     279**[See the Full Features Chart. ](https://www.olark.com/full-feature-list/)**
     280
    27281
    28282== Screenshots ==
    29283
    30 1. Olark Live Chat Plugin settings -- the most important is the Olark Site ID.
    31 2. Here's an example of what an Olark chat box will look like on your WordPress site.
    32 
    33 == Changelog ==
    34 
    35 = 1.0.9 =
    36 Updated Wordpress version compatibility
    37 
    38 = 1.0.8 =
    39 Fixed an undefined index notice from a newly introduced setting
    40 
    41 = 1.0.7 =
    42 Added a BETA CartSaver for WooCommerce
    43 
    44 = 1.0.6 =
    45 Another behind the scenes change to enable our support team to better assist you!
    46 
    47 = 1.0.4 + 1.0.5 =
    48 Fixed a bug where setting chat box language made it impossible to change the language in advanced API calls.
    49 
    50 = 1.0.3 =
    51 Fixed a bug where errors were thrown in IE if console doesn't exist.
    52 
    53 = 1.0.2 =
    54 Added a line behind the scenes to enable our support team to better assist you!
    55 
    56 = 1.0.1 =
    57 Fixed a bug where enabling mobile actually disables mobile chat box.
    58 
    59 == Frequently Asked Questions ==
    60 
    61 = Do you have an installation guide? =
    62 
    63 We do! You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress)
    64 
    65 = How do I learn more about Olark? =
    66 
    67 Head on over to our [website](https://www.olark.com?rid=integration_plugin_wordpress) and chat with us!
    68 
     2841. Add accessible, secure, and privacy-aware chat in seconds.
     2852. Create more opportunities. Capture more leads. Build relationships.
     2863. Keep track of important conversations with transcripts.
     2874. Chat from desktop or reply on the fly with our mobile app.
     2885. Collect feedback from every chat.
     2896. Listen, learn, and improve with every chat.
     290
     291
     292== Success Stories ==
     293
     294> “We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!" - AJ Levinson, CEO of BottleLess.com
     295>
     296> “Since we started using Olark, there's definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. We can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders."
     297>
     298> Davis James, Sales and Marketing Assistant for VPS Underfloor Heating
     299
     300See more success stories here:
     301
     302[https://www.olark.com/case-studies](https://www.olark.com/case-studies)
     303
     304
     305== About Us ==
     306
     307[At Olark](https://www.olark.com/about), we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers.
     308
     309Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like [empathy and radical candor](https://www.olark.com/values) that tie us together and help us grow our culture and product.
     310
     311We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide.
     312
     313We also work to give you the best, most human customer service around. Read our [Olark Service Standards](https://www.olark.com/service-standards) here!
     314
     315
     316== FAQs ==
     317
     318_Do you have an installation guide?_
     319
     320We do! Installation takes 5 minutes or less. You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress).
     321
     322_Do you offer a free trial?_
     323
     324Yes! We have a [free 14-day trial](https://www.olark.com/signup/create_new_account/trial) to try out all our core features.
     325
     326_How much does this cost?_
     327
     328We start at just $19 per agent per month! You can see our [flexible pricing plans here](https://www.olark.com/pricing).
     329
     330_Who handles my chat? Does Olark answer chats for me?_
     331
     332We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a [new agent training guide here](https://www.olark.com/help/new-operator)!
     333
     334_Do I have to be online all the time?_
     335
     336Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from [multiple offline settings](https://www.olark.com/help/offline-options).
     337
     338_Can I use Olark on multiple domains?_
     339
     340Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains) as you want and manage chats across all of them from one account.
     341
     342_Is there an Olark mobile app?_
     343
     344Yes! We are beta-testing Olark Mobile for iOS and Android: [follow the instructions to install here](https://www.olark.com/mobile-beta). You can also connect Olark with several [third-party mobile apps](https://www.olark.com/help/mobile) so your agents can chat on the go.
     345
     346_Does Olark have an API?_
     347
     348Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our [API documentation](https://www.olark.com/api) to get started.
     349
     350_Is my data secure? Where does Olark store it?_
     351
     352Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our [features and security information (RFI/RFP)](https://www.olark.com/help/sales#data-collection-storage) and [Privacy Policy](https://www.olark.com/privacy-policy) for more information.
     353
     354_After installing, how do I get started fast?_
     355
     356Read our [five steps to a perfect Olark setup](https://www.olark.com/help/5-steps). Our [Help Center](https://www.olark.com/help) and [FAQ page](https://www.olark.com/faq) are also great resources.
     357
     358_What is your customer support like?_
     359
     360Our [award-winning](https://blog.olark.com/olark-live-chat-a-gold-stevie-award-winner) customer service team prioritizes [human, caring customer
     361service](https://www.olark.com/service-standards) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started) via live chat, Twitter, and email.
     362
     363_I’m having issues with the WordPress installation. What should I do?_
     364
     365Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our [Troubleshooting section here](https://www.olark.com/help/wordpress) for options to add custom code.
     366
     367_Do you have documentation and support articles?_
     368
     369Yes, we do. Check out our [WordPress Integration Guide](https://www.olark.com/integrations/wordpress) and [Help Center](https://www.olark.com/help)!
     370
     371_Can I resell Olark?_
     372
     373Yes! Join our [Referral Program](https://www.olark.com/partners) to earn commissions for every new customer you refer.
     374
     375_How do I learn more about Olark?_
     376
     377Head on over to our [website](https://www.olark.com/?rid=integration_plugin_wordpress) and chat with us!
     378
     379
     380== Contributors ==
     381
     382The following people have contributed to this plugin:
     383
     384- Olark
     385
     386__
     387
     388Current Olark page:
     389[https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/)
     390
     391Model:
     392[https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/)
     393
     394Other examples
     395
     3963CX:
     397[https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)
     398
     399Tidio:
     400[https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)
     401
     402Tawk.to:
     403[https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/)

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    r2416834 r2498409  
    1 === Plugin Name ===
     1=== WordPress Live Chat Plugin - Olark ===
    22Contributors: olarkplatform, wodieskodie
    33Donate link: https://www.olark.com
     4License URI: http://www.gnu.org/licenses/gpl-2.0.html
     5License: GPLv2 or later
     6Requires PHP: 4.3
     7Requires at least: 3.1
     8Stable tag: trunk
    49Tags: chat, live chat, olark, chatbox, chat box, olark live chat
    5 Requires at least: 3.1
    6 Tested up to: 5.5.3
    7 License: GPLv2 or later
    8 License URI: http://www.gnu.org/licenses/gpl-2.0.html
    9 
    10 Add Olark Live Chat to your WordPress site and chat with your visitors!
    11 
    12 == Description ==
    13 
    14 Olark is on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Our live chat product allows your team to begin talking immediately to customers visiting your website. Installation is quick and seamless, and everything you do in Olark integrates directly into many other popular tools that you already use.
    15 
    16 A few notes about the sections above:
     10Tested up to: 4.8.1
     11
     12== Why Olark Live Chat for Businesses? ==
     13
     14**79% of businesses say live chat increased their customer loyalty, sales, and revenue. **Grow your business quickly and effectively with Olark live chat for WordPress, the most **user-friendly chat integration** around!
     15
     16You don’t have to take our word for it though. Here’s how one of our customers on WordPress described his experience:
     17
     18> “We chose Olark due to how easy it was to install and get my less than tech-savvy team effective at using it. We have won some very large opportunities through live chat. It's clear that there is a segment of customers we want to do business with that prefer live chat….”
     19>
     20> Christopher Dunkin, General Manager of Portable Air ([See the story](https://blog.olark.com/woocommerce-live-chat-success))
     21
     22[youtube https://www.youtube.com/watch?v=CGc1c2KKuc4]
     23
     24
     25**Olark’s WordPress chat plugin takes just seconds to add to your website**, so you can start talking to customers right away. We’ve also built Olark to be very fast to learn. You got this, seriously!
     26
     27Not only that, but everything you do in Olark integrates directly into many other popular tools that you already use, from CRM and email to e-commerce and analytics. Try out [Olark for mobile](https://www.olark.com/help/mobile/) too, now in Beta!
     28
     29Our WordPress chat tool also lets you customize your chatbox appearance, create rules and shortcuts for efficient chatting, save and search your chat transcripts, and much more.
     30
     31Whether you’re looking to
     32
     33*   [increase sales](https://www.olark.com/ecommerce)
     34*   [generate more leads](https://www.olark.com/live-chat-lead-generation)
     35*   [serve current customers ](https://www.olark.com/customer-service)
     36*   (or all of the above!)
     37
     38it’s easy to get results with Olark’s chat widget. To try it out, you can get started with a **[free 14-day live chat trial
     39here](https://www.olark.com/signup/create_new_account/trial)**. Then follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) and you’re good to go!
     40
     41Our customers love the fast install and Olark’s simple but powerful features:
     42
     43> “We’ve sold quite a lot through Olark. I like its simplicity. It lets us have direct contact, with no filters in between." - Robert Grubstad, owner of Audio Concept
     44
     45> “In our research for chat partner plug-ins, Olark seemed to be the most user-friendly and, of course, the plug-and-play with WordPress made a lot of sense for us.” - Dana Stafford, president of Regional Access
     46
     47Read more experiences from our [WordPress customers](https://blog.olark.com/8-businesses-live-chat-wordpress) and [WooCommerce-specific customers](https://blog.olark.com/woocommerce-live-chat-success).
     48
     49
     50== Features ==
     51
     52Whatever your business goal, Olark has the simple, functional live chat features to help you get there. Start a conversation with anyone browsing your website, and use core features to listen, learn, and improve.
     53
     54**Engage customers in real time:**
     55
     56*   Proactively start chats with customers
     57*   Get customizable agent alerts when visitors take specific actions
     58*   Be in the right place at the right time to assist
     59
     60
     61**Speed up your workflow:**
     62
     63*   Configure automation rules with ease
     64*   Greet customers automatically
     65*   Route chats to the right department
     66*   Send custom messages automatically based on visitor behavior
     67*   Show and hide your chatbox on just the right pages
     68
     69
     70**Learn from live chat analytics:**
     71
     72*   Get real-time reports on chat volume, customer satisfaction & agent activity
     73*   Receive detailed summary reports in your inbox
     74*   Make data-driven decisions on staffing and prioritization
     75
     76[youtube https://www.youtube.com/watch?v=gs-l_FImKHk]
     77
     78
     79**Get context:**
     80
     81*   Ask your customers for valuable information pre-chat
     82*   Make any or all questions optional
     83*   Build your own forms with a flexible drag-and-drop editor
     84
     85
     86**Discover powerful customer insights:**
     87
     88*   Save full chat transcripts in your archive
     89*   Search and filter transcripts by keywords, tags, date, and more
     90*   Add followup tasks to act on your insights
     91
     92
     93**Keep your team aligned:**
     94
     95*   Distribute and route chats easily
     96*   Monitor team performance
     97*   Access a shared database of your unique Olark Shortcuts to greetings, FAQs,
     98    and more
     99
     100
     101**Go further with PowerUps [paid premium features]:**
     102
     103*   Add specialized features as you need them
     104*   Guide your visitor better by viewing their screen with co-browsing
     105*   Get real-time translation for global chats
     106*   Remove branding from your chatbox
     107*   Score leads, prioritize chats, and collect visitor data from public social profiles
     108
     109
     110== Make your Business Human with Olark Live Chat ==
     111
     112If your business needs a live chat tool that is easy to use yet fully-featured, then Olark is right for you. It only takes a few simple steps to add our intuitive live chat software to your website.
     113
     114Olark makes it effortless to talk to more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.
     115
     116
     117== What is the Olark WordPress Plugin? ==
     118
     119Olark is a simple, powerful WordPress chat widget. [Just install the Olark live chat plugin on your WordPress instance](https://www.olark.com/integrations/wordpress), then refresh your WordPress website to see your brand new chatbox!
     120
     121To back it all up, we offer [rapid support](https://www.olark.com/help/getting-started) via (you guessed it) [Olark live chat, Twitter, email](https://www.olark.com/help/getting-started), and our robust [Help Center](https://www.olark.com/help).
     122
     123
     124== Requirements ==
     125
     126The Olark WordPress plugin is compatible with the latest version of self-hosted WordPress.org sites. It will not work with a WordPress.com blog.
     127
     128To install, first get started with a [free 14-day trial of Olark](https://www.olark.com/signup/create_new_account/trial)! Then just follow the quick steps in our [integration guide](https://www.olark.com/help/wordpress-plugin) to add the plugin.
     129
     130
     131== E-Commerce Integration for WordPress: WooCommerce ==
     132
     133Olark live chat also has a [WooCommerce plugin](https://www.olark.com/integrations/woocommerce) for e-commerce businesses! Read our [profile on 6 businesses successfully using this integration](https://blog.olark.com/woocommerce-live-chat-success) to go further with sales and support.
     134
     135You can see inside your visitors’ WooCommerce shopping carts with our special [Olark Cart Saver feature](https://www.olark.com/help/woocommerce). Tempt them with a discount or just offer them some personalized assistance!
     136
     137Learn more about the [Olark WooCommerce integration](https://www.olark.com/integrations/woocommerce) and see our [easy setup guide](https://www.olark.com/help/woocommerce).
     138
     139
     140== For Developers ==
     141
     142**Fun fact:** We were one of the very first live chat plugins for WordPress! We even powered the chat support for WordPress.com for many years. 
     143
     144We’ve been [active on GitHub](https://github.com/olark) since 2011, and **strongly believe in supporting the open source movement**.
     145
     146Our [JavaScript API](https://www.olark.com/api/) gives you flexibility and control over the Olark chatbox. Together with Webhooks and Zapier, you can [add your own custom integrations](https://www.olark.com/integrations) (in addition to many pre-built ones)!
     147
     148**We also set high standards for the customer support we provide.** As customers, we want quick, friendly, helpful service. As Olarkers, we want you to feel a human connection whenever you contact us. [Read our guarantee to you here](https://www.olark.com/service-standards).
     149
     150You can breathe easy on accessibility, security, and privacy. Accessibility is a priority for us, and Olark live chat fully supports [WCAG 2.1 AA](https://www.olark.com/help/accessibility/). We invite submissions from professional security researchers: learn about our [security bug bounty program](https://www.olark.com/help/security/). Your data is [secure and encrypted](https://www.olark.com/help/sales#data-collection-storage). And our [GDPR and Privacy features](https://www.olark.com/help/gdpr/) were built to simplify compliance.
     151
     152
     153== Documentation and Support ==
     154
     155Need more help? Try these guides:
     156
     157*   [WordPress for Olark Live Chat Integration](https://www.olark.com/integrations/wordpress)
     158*   [Olark WordPress Plugin Install](https://www.olark.com/help/wordpress-plugin/)
     159*   [Olark Product Tour](https://www.olark.com/product-tour )
     160*   [Olark Help Center](https://www.olark.com/help)
     161
     162
     163== Other Integrations ==
     164
     165Want your live chat software to play nicely with your CRM, email, analytics, helpdesk, or other functionality? We designed Olark to integrate with your favorite software. Besides WordPress and WooCommerce, Olark integrates with:
     166
     167*   [Hubspot](https://www.olark.com/integrations/hubspot)
     168*   [Salesforce](https://www.olark.com/integrations/salesforce)
     169*   [Slack](https://www.olark.com/integrations/slack)
     170*   [Zendesk](https://www.olark.com/integrations/zendesk)
     171*   [Front](https://www.olark.com/integrations/front)
     172*   [Help Scout](https://www.olark.com/integrations/helpscout)
     173*   [SugarCRM](https://www.olark.com/integrations/sugarcrm)
     174*   [Nutshell](https://www.olark.com/integrations/nutshell)
     175*   [Mailchimp](https://www.olark.com/integrations/mailchimp)
     176*   [Pardot](https://www.olark.com/integrations/pardot)
     177*   [JIRA](https://www.olark.com/integrations/jira)
     178*   [Google Analytics](https://www.olark.com/integrations/googleanalytics)
     179*   [BigCommerce](https://www.olark.com/integrations/bigcommerce)
     180*   [ActiveCampaign](https://www.olark.com/integrations/activecampaign)
     181*   [Magento](https://www.olark.com/integrations/magento)
     182*   [Groove](https://www.olark.com/integrations/groove)
     183*   [Greenrope](https://www.olark.com/integrations/greenrope)
     184*   [Squarespace](https://www.olark.com/integrations/squarespace)
     185*   [Constant Contact](https://www.olark.com/integrations/constant-contact)
     186*   [Webhooks](https://www.olark.com/integrations/webhooks)
     187*   [Zapier](https://www.olark.com/integrations/zapier)
     188*   [… and more!](https://www.olark.com/integrations)
     189
     190Plus, you can use one of our [custom integration strategies](https://www.olark.com/help/custom-integrations).
     191
     192
     193== Localization ==
     194
     195Olark live chat supports the following languages:
     196
     197*   Chinese, Simplified (China)
     198*   Dutch (Netherlands)
     199*   English (United States)
     200*   French (France)
     201*   German (Germany)
     202*   Italian (Italy)
     203*   Portuguese (Brazil)
     204*   Russian (Russia)
     205*   Spanish (Spain)
     206*   Swedish (Sweden)
     207*   Turkish (Turkey)
     208
     209You can also fully customize all language strings.
     210
     211Learn more about changing your chatbox language [by page or sitewide here](https://www.olark.com/api/system_localization/ ). We also offer a PowerUp add-on feature to [translate your live chats in real time](https://www.olark.com/all-powerups/live-chat-translation).
     212
     213
     214== Partner Program ==
     215
     216Join our trusted partner community of industry experts and spread the word about your business to Olark customers (and earn a little extra income too). We welcome agency, referral, and technology partners! See more details and [apply here](https://www.olark.com/partners ).
     217
     218
     219== Olark Live Chat Software Feature Set ==
     220
     221**Chat Tools**
     222
     223*   File sharing: Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
     224*   Chat transfers: Reassign chats to deliver consistent service and efficient solutions.
     225*   Visitor details: View visitor name, location, and more while you chat.
     226*   Chat notifications: Receive desktop notifications for new chat messages.
     227*   Visitor page tracking: Track the URL of visitors as they move through your site.
     228
     229[youtube https://www.youtube.com/watch?v=Tf3q3WsoRpg]
     230
     231
     232**Chat Analytics**
     233
     234*   Chat volume: Monitor chat volume to identify your busiest times and staff accordingly.
     235*   Chat tagging: Add custom tags to your chats for transcript sorting and analysis.
     236*   Visitor history: Review prior interactions with visitors from within the chat console.
     237*   Emailed reports: Receive daily, weekly, or monthly summaries of data in your inbox.
     238*   Google Analytics: Automatically add chat events to your Google Analytics dashboard.
     239*   Transcript archives: Review, search, and filter complete transcripts of all you chats.
     240
     241
     242**Team Management**
     243
     244*   Groups: Create agent groups to route chats by department, specialty, and more.
     245*   Conversation limit: Improve service by limiting the number of chats per agent.
     246*   Activity monitoring: View chat volume, agent activity, and other metrics in real-time.
     247*   Agent performance reports: View agent availability, response times, and ratings.
     248*   Customer satisfaction survey: Ask visitors to rate their service when a chat ends.
     249*   Pre-chat survey: Ask questions or request contact details before starting a chat.
     250
     251
     252**Automation**
     253
     254*   Chat routing: Automatically assign chats based on visitor details.
     255*   Proactive chat: Initiate a chat when a visitor meets your specified criteria.
     256*   Canned responses: Speed up chat with keyboard shortcuts for frequently-used messages.
     257*   Visitor targeting: Automate messages and chatbox behavior based on visitor details.
     258*   Automatic greeter: Greet visitors with an automated chat message.
     259*   Offline contact form: Offer a custom contact form when chat is offline.
     260
     261
     262**Customization**
     263
     264*   API: Control the chatbox appearance and behavior through Olark's JavaScript API.
     265*   Custom logo: Attach your company logo to your chatbox, or choose another custom image.
     266*   Chat box theme: Customize your chatbox colors, shape, and more to match your brand.
     267*   Unlimited domains: Add your chatbox to multiple websites, or to subdomains.
     268*   Language selection: Set your chatbox and chat console to your preferred language.
     269*   Right to left support: Customize your chatbox to support right-to-left languages.
     270
     271
     272**Security**
     273
     274*   GDPR consent: Add pre-chat visitor consent options to your chatbox.
     275*   Data redaction: Automatically redact a visitor data from transcripts.
     276*   Data encryption: All Olark data is stored with AES symmetric encryption.
     277*   Troll block: IP ban: Hide the chatbox from specified IP addresses and block trolls.
     278
     279
     280**PowerUps (Paid premium features, not included in all plans)**
     281
     282*   Cobrowsing: View, annotate, and control your visitor's screen.
     283*   Non-branded chat box: Remove 'Powered by Olark' branding from you chatbox.
     284*   Live chat translation: Automatically translate messages in 100+ languages.
     285*   Visitor insights: Social: Collect visitor data from public websites & social profiles.
     286*   Visitor insights: Social & Professional: Collect visitor data from business websites & social profiles.
     287
     288**[See the Full Features Chart. ](https://www.olark.com/full-feature-list/)**
     289
     290
     291== Screenshots ==
     292
     2931. Add accessible, secure, and privacy-aware chat in seconds.
     2942. Create more opportunities. Capture more leads. Build relationships.
     2953. Keep track of important conversations with transcripts.
     2964. Chat from desktop or reply on the fly with our mobile app.
     2975. Collect feedback from every chat.
     2986. Listen, learn, and improve with every chat.
     299
     300
     301== Success Stories ==
     302
     303> “We have a fairly high close percentage. Of those who contact us via Olark, our close rate is more than 40%!" - AJ Levinson, CEO of BottleLess.com
     304>
     305> “Since we started using Olark, there's definitely a more manageable flow of inquiries. We have more time available to spend on the phone with complex/larger inquiries and a reduction in people phoning to ask something simple like the delivery charge or stock levels. We can put more time into closing an order for, say, £2500, rather than stuck on the phone with a few people making £50 orders."
     306>
     307> Davis James, Sales and Marketing Assistant for VPS Underfloor Heating
     308
     309See more success stories here:
     310
     311[https://www.olark.com/case-studies](https://www.olark.com/case-studies)
     312
     313
     314== About Us ==
     315
     316[At Olark](https://www.olark.com/about), we believe the world is a better place when everyone helps each other. In 2009, with initial funding by Y Combinator, we built a live chat platform that enables businesses to connect with their customers.
     317
     318Our team has grown from four friends in Palo Alto to a fully remote team that spans multiple time zones. We value diversity of thought and backgrounds. We have strong core values like [empathy and radical candor](https://www.olark.com/values) that tie us together and help us grow our culture and product.
     319
     320We’re on a mission to humanize business. We make easy-to-use software that helps your team work together to connect with customers. Today Olark is used by more than 40,000 businesses worldwide.
     321
     322We also work to give you the best, most human customer service around. Read our [Olark Service Standards](https://www.olark.com/service-standards) here!
     323
    17324
    18325== Installation ==
    … …  
    263336. Navigate to Settings > Olark Settings to add your Site ID and enable the chatbox
    27334
    28 == Screenshots ==
    29 
    30 1. Olark Live Chat Plugin settings -- the most important is the Olark Site ID.
    31 2. Here's an example of what an Olark chat box will look like on your WordPress site.
     335
     336== FAQs ==
     337
     338_Do you have an installation guide?_
     339
     340We do! Installation takes 5 minutes or less. You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress).
     341
     342_Do you offer a free trial?_
     343
     344Yes! We have a [free 14-day trial](https://www.olark.com/signup/create_new_account/trial) to try out all our core features.
     345
     346_How much does this cost?_
     347
     348We start at just $19 per agent per month! You can see our [flexible pricing plans here](https://www.olark.com/pricing).
     349
     350_Who handles my chat? Does Olark answer chats for me?_
     351
     352We provide software that makes it easy for you to answer chats! How you organize your chat agents is up to you. Some businesses that use Olark have agents who solely chat, and others have agents who both chat and manage other sides of their business. We offer a [new agent training guide here](https://www.olark.com/help/new-operator)!
     353
     354_Do I have to be online all the time?_
     355
     356Definitely not. Staff chat when it’s convenient for you. In our experience, customers appreciate chat access even for a few hours. When you’re not around, you can choose from [multiple offline settings](https://www.olark.com/help/offline-options).
     357
     358_Can I use Olark on multiple domains?_
     359
     360Yep! You can put your Olark chat widget on as [many domains/subdomains](https://www.olark.com/help/domains) as you want and manage chats across all of them from one account.
     361
     362_Is there an Olark mobile app?_
     363
     364Yes! We are beta-testing Olark Mobile for iOS and Android: [follow the instructions to install here](https://www.olark.com/mobile-beta). You can also connect Olark with several [third-party mobile apps](https://www.olark.com/help/mobile) so your agents can chat on the go.
     365
     366_Does Olark have an API?_
     367
     368Yes! We have a JavaScript API that lets you further customize your chatbox appearance and functionality. See our [API documentation](https://www.olark.com/api) to get started.
     369
     370_Is my data secure? Where does Olark store it?_
     371
     372Your data is secure. Any data that is collected is stored in an encrypted format. Chat transcript data and visitor information like IP address, browser, and referring page is stored in access-controlled databases in the United States. See our [features and security information (RFI/RFP)](https://www.olark.com/help/sales#data-collection-storage) and [Privacy Policy](https://www.olark.com/privacy-policy) for more information.
     373
     374_After installing, how do I get started fast?_
     375
     376Read our [five steps to a perfect Olark setup](https://www.olark.com/help/5-steps). Our [Help Center](https://www.olark.com/help) and [FAQ page](https://www.olark.com/faq) are also great resources.
     377
     378_What is your customer support like?_
     379
     380Our [award-winning](https://blog.olark.com/olark-live-chat-a-gold-stevie-award-winner) customer service team prioritizes [human, caring customer
     381service](https://www.olark.com/service-standards) and consistently gets top marks from customers! [Get rapid support](https://www.olark.com/help/getting started) via live chat, Twitter, and email.
     382
     383_I’m having issues with the WordPress installation. What should I do?_
     384
     385Some WordPress themes override the widget areas or don’t allow you to change the widget. Check our [Troubleshooting section here](https://www.olark.com/help/wordpress) for options to add custom code.
     386
     387_Do you have documentation and support articles?_
     388
     389Yes, we do. Check out our [WordPress Integration Guide](https://www.olark.com/integrations/wordpress) and [Help Center](https://www.olark.com/help)!
     390
     391_Can I resell Olark?_
     392
     393Yes! Join our [Referral Program](https://www.olark.com/partners) to earn commissions for every new customer you refer.
     394
     395_How do I learn more about Olark?_
     396
     397Head on over to our [website](https://www.olark.com/?rid=integration_plugin_wordpress) and chat with us!
     398
     399
     400== Contributors ==
     401
     402The following people have contributed to this plugin:
     403
     404- Olark
     405
     406
     407== Upgrade Notice ==
     408
     409= 1.0.9 =
     410Behing the scenes changes were made, please upgrade to ensure you and your
     411customers are always receiving the best Olark experience possible
     412
    32413
    33414== Changelog ==
    34415
    35416= 1.0.9 =
    36 Updated Wordpress version compatibility
     417Improved documentation; behind the scenes changes to improve stability
    37418
    38419= 1.0.8 =
    … …  
    57438Fixed a bug where enabling mobile actually disables mobile chat box.
    58439
    59 == Frequently Asked Questions ==
    60 
    61 = Do you have an installation guide? =
    62 
    63 We do! You can see our walkthrough guide [here](https://www.olark.com/help/wordpress-plugin?rid=integration_plugin_wordpress)
    64 
    65 = How do I learn more about Olark? =
    66 
    67 Head on over to our [website](https://www.olark.com?rid=integration_plugin_wordpress) and chat with us!
    68 
     440__
     441
     442Current Olark page:
     443[https://wordpress.org/plugins/olark-live-chat/](https://wordpress.org/plugins/olark-live-chat/)
     444
     445Model:
     446[https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/](https://wordpress.org/plugins/wp-live-chat-software-for-wordpress/)
     447
     448Other examples
     449
     4503CX:
     451[https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)
     452
     453Tidio:
     454[https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)
     455
     456Tawk.to:
     457[https://wordpress.org/plugins/tawkto-live-chat/](https://wordpress.org/plugins/tawkto-live-chat/)

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