WordPress.org
Get WordPress

Plugin Directory

Changeset 2373523


Ignore:
Timestamp:
09/02/2020 04:05:22 AM (6 years ago)
Author:
chat2
Message:

readme.txt

File:
1 edited

Legend:

Unmodified
Added
Removed

  • chat2/tags/3.6.1/readme.txt

    r2373521 r2373523  
    4747Once installed, you can take control with:
    4848
    49     * Artificial intelligence
    50     * ‘Push’ interaction with a visitor
    51     * Full desktop notifications
    52     * Multi-tasking
    53     * Co-browsing
    54     * Custom alerts
    55     * Detailed Reporting and export features
    56     * Department setup and transfer features
    57     * Integration with many 3rd party CRMs
     49* Artificial intelligence
     50* ‘Push’ interaction with a visitor
     51* Full desktop notifications
     52* Multi-tasking
     53* Co-browsing
     54* Custom alerts
     55* Detailed Reporting and export features
     56* Department setup and transfer features
     57* Integration with many 3rd party CRMs
     58
    5859
    5960
    6061===CHAT2 FEATURES===
    6162
    62 **Features**
     63*   **Website and Facebook Messenger integration**
     64On a single Chat2 dashboard.
     65*   **Multiple sites**
     66Managed within one Chat2 platform.
     67*   **Multiple operators**
     68Option to have more than one operator chatting at once.
     69*   **Visitor info**
     70You can see who is visiting your website, what pages they are looking at, how long they have been on your website and how many times they have visited.
     71*   **Knowledge base**
     72Send canned responses to frequently asked questions.
     73*   **Conduct surveys**
     74Manually send or automatically trigger a survey. Data is collected within the Chat2 system or choose to export it into a spreadsheet or integrate with your CRM.
     75*   **Quality ratings**
     76Customers can rate operator performance during chats.
     77*   **Create leads**
     78With the option to redirect visitors to a contact form.
     79*   **Design customisation**
     80The Chat window can be styled to match your branding and integrate with your website.
     81*   **Look ahead**
     82You can see visitors typing chat messages in real time improving response time.
     83*   **File transfer**
     84Send files directly to website visitors.
     85*   **Operator transfer**
     86Transfer the chat to another agent to further assist the visitor.
     87*   **Chat pro-actively**
     88Prompt visitors into chats at key points such as checkout.
     89*   **Multi-chat**
     90Improve productivity and customer service by chatting to multiple customers at once.
     91*   **Eye-catchers**
     92Choose attention-grabbing graphics to encourage customer interaction.
     93*   **Pay now**
     94Guide the checkout process with personal service and take the payment within the chat.
     95*   **Email transcripts**
     96Chat transcripts can be emailed at the end of the chat.
     97*   **Away mode**
     98Switch to away mode to temporarily stop receiving incoming messages. The visitor will be presented with a form for them to complete and the details will be emailed directly to you. Or utilise our Chat2 Concierge service where we can answer chats for you.
     99*   **Department division**
     100An option to divide operators into departments. The visitor can then choose a department before starting a chat.
     101*   **Pointer**
     102Help a visitor see a particular area on the web page with a pointer.
     103*   **Co-browsing**
     104Share a screen with a visitor to personally educate, guide and assist them through your website.
     105*   **Google retargeting and analytics integration**
     106*   **Shopify integration**
     107*   **Mobile chat**
     108Receive notifications and respond on the go with Mobile XMPP, which is our open communication system supported on Apple, Android, and Windows devices.
     109*   **Reporting**
     110Analyse the data to see how Chat2 is performing for you. Gain valuable insights and identify patterns of behaviour. Alternatively the Chat2 team can assist with data analysis and make strategic recommendations.
    63111
    64 * **Visitor Info**
    65 Complete information about visitors is displayed for Chat2 operators
    66 
    67 * **Quality Ratings**
    68 Customers can rate operator performance during chats
    69 
    70 * **Themes**
    71 The Chat window can be themed to match your website
    72 
    73 * **Look ahead**
    74 Operators can see visitors typing chat messages in real time
    75 
    76 * **File Transfer**
    77 Operators can send files to website visitors directly
    78 
    79 * **Can I help?**
    80 Visitors can be prompted into chats at key times like at checkout
    81 
    82 * **Multi-chat**
    83 You can chat to multiple customers at once improving customer service and satisfaction levels
    84 
    85 * **Eye Catchers**
    86 Use attention grabbing eye catcher graphics to encourage customer enquiries
    87 
    88 * **Pay Now**
    89 Take payment from visitors all within chat, simplify the order and payment process with real personal service
    90 
    91 * **Chat2 E-mail**
    92 Chat2 transcripts can be sent to an email at the end of the chat
    93 
    94 * **Away Mode**
    95 Agent can switch to away mode to temporarily stop receiving incoming messages from customers
    96 
    97 * **Department division**
    98 This option allows you to divide agents into departments and offers the visitor the opportunity to choose a department before starting a chat
    99 
    100 * **Pointer**
    101 The "Pointer" feature helps the agent point out information a visitor is looking for on a website
    102 
    103 * **Guided Browsing**
    104 Guide and assist visitors to your site directing and showing them with co-browsing controls
    105 
    106 * **Lead Generator**
    107 Enable the offline forms so customers can send messages even when chat is offline*
    108 
     112===TESTIMONIALS===
    109113
    110114== Installation ==
Note: See TracChangeset for help on using the changeset viewer.