Changeset 2110454
- Timestamp:
- 06/22/2019 05:28:12 AM (7 years ago)
- Location:
- t2mchat
- Files:
-
- 2 edited
-
tags/1.1/readme.txt (modified) (5 diffs)
-
trunk/readme.txt (modified) (5 diffs)
Legend:
- Unmodified
- Added
- Removed
-
t2mchat/tags/1.1/readme.txt
r2110433 r2110454 4 4 Contributors: dbclkclk 5 5 Donate link: None 6 Tags: communication, translation, analytics, chatbot6 Tags: communication, translation, analytics, triggers, chatbot, chat plugin, live chat, live help, live support, wordpress live chat 7 7 Requires at least: 5.2.1 8 8 Tested up to: 5.2.1 … … 15 15 16 16 This plugin integrates with TechStack's SAAS API that provides multilingual chat support, analytics and chatbot capabilities for your website. 17 [youtube https://www.youtube.com/watch?v=IlDoKNxetfA] 17 18 18 A few notes about the sections above: 19 20 * dbclkclk 21 * communication, translation, analytics, chatbot 22 * Tested up to 23 * 1.0 19 * Instantaneous translation of communication between your agent and your customer 20 * Get Product/Services analytics at the end of the chat conversation 21 * Get Customer Analytics to determine how your customers feel about your product or service 22 * Get Customer Service Rep analytics to determine how effective your agents are 23 * Get instant triggers via SMS/Email whenever your customer experience goes bad 24 * Reduce your customer engagement cost. By not having an agent per language and delegate translation to our API, saves you money! 25 * Improve your sales turnover by focusing on analytics and know what matters most to your customers 26 * Download our mobile app (Android/IOS) for your customer service agents, which allows engagement with your customers on your website. 27 24 28 25 29 == Installation == 26 30 27 This section describes how to install the plugin and get it working. 28 29 e.g. 30 31 1. Install the plugin through your backend by logging in and upload it 32 1. Activate the plugin through the 'Plugins' menu in WordPress 33 1. Now go to `www.techstacksolutions.com` and sign up for product `T2MChat` 34 1. Once you select the service, next step is to create an account on the website 35 1. Subsequent to creating an account, the next step is create a company. 36 1. Once you've created a company on the site, select your billing plan 37 1. Subscribe and pay on Paypal. 38 1. Once payment is done, you're routed back to the site and presented with a page with your `Client Id`, `Client Secet` and `Service Name` 39 1. Go back to the plugin (backend of wordpress) and you'll see a menu called `T2M`, click on it and you'll see a submenu `Config`. Click on it 40 1. Now enter your `Client Id`, `Client Secret` and `Service Name` from the previous step. Once that is done, you can now go to the `Administration` submenu. 41 1. Now while on the *Administration* submenu, you can now create `chat categories` and then under `User Category` tab, assigned wordpress users to the chat categories you created 42 1. That's it. Now your customers can converse with your support agent using this app. 43 1. Your support agent can download our Mobile App (Android/IOS) to converse with your customers in any native language which will be translated to a language your support agent understands. 31 Visit our website for [installation instructions ](https://techstacksolutions.com/index.php/products/t2mchat/installation) 44 32 45 33 == Frequently Asked Questions == … … 47 35 = Where is analytics found? = 48 36 49 Analytics is found in the plugin backend. Go to `T2M -> Administration`. You'll see a tab called `Performance`which collects analytics on your support agent perforamnce.50 The other tab is `Product Performance`, this collects analytics on your Product Performance and you can hone in your customers preferences here.37 Analytics is found in the plugin backend. Go to `T2M -> Administration`. You'll see a tab called *Performance* which collects analytics on your support agent perforamnce. 38 The other tab is *Product Performance*, this collects analytics on your Product Performance and you can hone in your customers preferences here. 51 39 52 40 = How can I enable triggers? = … … 56 44 == Screenshots == 57 45 58 1. Wordpress backend with T2MChat installed and needs enabling screenshot-1.png. 59 2. This shows T2MChat enabled screenshot-2.png. 60 3. Clicking on T2M Menu and then *config* submenu show this page screenshot-3.png. This is where you enter your `Client Id`, `Client Secret` and `Service Name`. 61 4. Clicking on *administration* submenu, you're first presented with the `Chat Categories` tab screenshot-4.png. This is where you configure your chat categories. 62 5. While on the `Chat Categorie` tab, you can configure *Triggers* by clicking each *Rating* button and configure an email and sms phone screenshot-5.png. 63 6. screenshot-6.png, is where you assign your Wordpress' internal users to your chat categories 64 7. screenshot-7.png, this shows your staff performance analytics 65 8. screenshot-8.png, shows your product analytics and note, you can select your customers to get analytics on their preferences as well. 46 1. As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker chatting.png. 47 2. Note the collective staff performance of the chat staff_performance.png. 48 3. The Products/Service words are extrapolated from a collection of chats over a period of time with their sentiments product_performance.png. Note, the customer dropdown where you can filter the information based on specific customers. 49 4. At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship mobile.png. 50 5. Additionally triggers can be sent to your email address as well email.png. 51 66 52 67 53 == Changelog == 68 54 69 = 1. 0=55 = 1.1 = 70 56 * first version release 71 57 72 58 == Upgrade Notice == 73 59 74 = 1. 0=60 = 1.1 = 75 61 76 62 == Arbitrary section == … … 80 66 == A brief Markdown == 81 67 82 1. Analytics 83 1. Chat Translation 84 1. Triggers 85 1. ChatBot (coming soon)` 68 1. analytics 69 1. chat translation 70 1. triggers 71 1. chatbot 72 1. chat plugin 73 1. live chat 74 1. live help 75 1. live support 76 1. wordpress live chat 77 -
t2mchat/trunk/readme.txt
r2110432 r2110454 4 4 Contributors: dbclkclk 5 5 Donate link: None 6 Tags: communication, translation, analytics, chatbot6 Tags: communication, translation, analytics, triggers, chatbot, chat plugin, live chat, live help, live support, wordpress live chat 7 7 Requires at least: 5.2.1 8 8 Tested up to: 5.2.1 … … 15 15 16 16 This plugin integrates with TechStack's SAAS API that provides multilingual chat support, analytics and chatbot capabilities for your website. 17 [youtube https://www.youtube.com/watch?v=IlDoKNxetfA] 17 18 18 A few notes about the sections above: 19 20 * dbclkclk 21 * communication, translation, analytics, chatbot 22 * Tested up to 23 * 1.0 19 * Instantaneous translation of communication between your agent and your customer 20 * Get Product/Services analytics at the end of the chat conversation 21 * Get Customer Analytics to determine how your customers feel about your product or service 22 * Get Customer Service Rep analytics to determine how effective your agents are 23 * Get instant triggers via SMS/Email whenever your customer experience goes bad 24 * Reduce your customer engagement cost. By not having an agent per language and delegate translation to our API, saves you money! 25 * Improve your sales turnover by focusing on analytics and know what matters most to your customers 26 * Download our mobile app (Android/IOS) for your customer service agents, which allows engagement with your customers on your website. 27 24 28 25 29 == Installation == 26 30 27 This section describes how to install the plugin and get it working. 28 29 e.g. 30 31 1. Install the plugin through your backend by logging in and upload it 32 1. Activate the plugin through the 'Plugins' menu in WordPress 33 1. Now go to `www.techstacksolutions.com` and sign up for product `T2MChat` 34 1. Once you select the service, next step is to create an account on the website 35 1. Subsequent to creating an account, the next step is create a company. 36 1. Once you've created a company on the site, select your billing plan 37 1. Subscribe and pay on Paypal. 38 1. Once payment is done, you're routed back to the site and presented with a page with your `Client Id`, `Client Secet` and `Service Name` 39 1. Go back to the plugin (backend of wordpress) and you'll see a menu called `T2M`, click on it and you'll see a submenu `Config`. Click on it 40 1. Now enter your `Client Id`, `Client Secret` and `Service Name` from the previous step. Once that is done, you can now go to the `Administration` submenu. 41 1. Now while on the *Administration* submenu, you can now create `chat categories` and then under `User Category` tab, assigned wordpress users to the chat categories you created 42 1. That's it. Now your customers can converse with your support agent using this app. 43 1. Your support agent can download our Mobile App (Android/IOS) to converse with your customers in any native language which will be translated to a language your support agent understands. 31 Visit our website for [installation instructions ](https://techstacksolutions.com/index.php/products/t2mchat/installation) 44 32 45 33 == Frequently Asked Questions == … … 47 35 = Where is analytics found? = 48 36 49 Analytics is found in the plugin backend. Go to `T2M -> Administration`. You'll see a tab called `Performance`which collects analytics on your support agent perforamnce.50 The other tab is `Product Performance`, this collects analytics on your Product Performance and you can hone in your customers preferences here.37 Analytics is found in the plugin backend. Go to `T2M -> Administration`. You'll see a tab called *Performance* which collects analytics on your support agent perforamnce. 38 The other tab is *Product Performance*, this collects analytics on your Product Performance and you can hone in your customers preferences here. 51 39 52 40 = How can I enable triggers? = … … 56 44 == Screenshots == 57 45 58 1. Wordpress backend with T2MChat installed and needs enabling screenshot-1.png. 59 2. This shows T2MChat enabled screenshot-2.png. 60 3. Clicking on T2M Menu and then *config* submenu show this page screenshot-3.png. This is where you enter your `Client Id`, `Client Secret` and `Service Name`. 61 4. Clicking on *administration* submenu, you're first presented with the `Chat Categories` tab screenshot-4.png. This is where you configure your chat categories. 62 5. While on the `Chat Categorie` tab, you can configure *Triggers* by clicking each *Rating* button and configure an email and sms phone screenshot-5.png. 63 6. screenshot-6.png, is where you assign your Wordpress' internal users to your chat categories 64 7. screenshot-7.png, this shows your staff performance analytics 65 8. screenshot-8.png, shows your product analytics and note, you can select your customers to get analytics on their preferences as well. 46 1. As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker chatting.png. 47 2. Note the collective staff performance of the chat staff_performance.png. 48 3. The Products/Service words are extrapolated from a collection of chats over a period of time with their sentiments product_performance.png. Note, the customer dropdown where you can filter the information based on specific customers. 49 4. At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship mobile.png. 50 5. Additionally triggers can be sent to your email address as well email.png. 51 66 52 67 53 == Changelog == 68 54 69 = 1. 0=55 = 1.1 = 70 56 * first version release 71 57 72 58 == Upgrade Notice == 73 59 74 = 1. 0=60 = 1.1 = 75 61 76 62 == Arbitrary section == … … 80 66 == A brief Markdown == 81 67 82 1. Analytics 83 1. Chat Translation 84 1. Triggers 85 1. ChatBot (coming soon)` 68 1. analytics 69 1. chat translation 70 1. triggers 71 1. chatbot 72 1. chat plugin 73 1. live chat 74 1. live help 75 1. live support 76 1. wordpress live chat 77
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