WordPress.org
Get WordPress

Plugin Directory

Changeset 2071609


Ignore:
Timestamp:
04/19/2019 11:25:46 PM (7 years ago)
Author:
Reamaze
Message:

update readme, latest wp support

Location:
reamaze/trunk
Files:
13 edited

Legend:

Unmodified
Added
Removed

  • reamaze/trunk/includes/admin/reamaze-admin-dashboard.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/reamaze-admin-menus.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/reamaze-admin-settings.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/reamaze-admin.php

    r1776474 r2071609  
    77 * @category    Admin
    88 * @package     Reamaze/Admin
    9  * @version     1.0.8
     9 * @version     1.0.9
    1010 */
    1111

  • reamaze/trunk/includes/admin/settings/reamaze-settings-account.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/settings/reamaze-settings-page.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/settings/reamaze-settings-personal.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/admin/settings/reamaze-settings-widget.php

    r1776474 r2071609  
    66 * @category    Admin
    77 * @package     Reamaze/Admin
    8  * @version     1.0.8
     8 * @version     1.0.9
    99 */
    1010

  • reamaze/trunk/includes/reamaze-ajax.php

    r1776474 r2071609  
    1111 * @category    Class
    1212 * @package     Reamaze/Classes
    13  * @version     1.0.8
     13 * @version     1.0.9
    1414 */
    1515

  • reamaze/trunk/includes/reamaze-functions.php

    r1776474 r2071609  
    1010 * @author      Reamaze
    1111 * @package     Reamaze
    12  * @version     1.0.8
     12 * @version     1.0.9
    1313 */
    1414

  • reamaze/trunk/includes/reamaze-shortcodes.php

    r1776474 r2071609  
    1111 * @category    Class
    1212 * @package     Reamaze/Classes
    13  * @version     1.0.8
     13 * @version     1.0.9
    1414 */
    1515

  • reamaze/trunk/readme.txt

    r1776474 r2071609  
    22Contributors: Re:amaze
    33Donate Link: https://www.Re:amaze.com/
    4 Tags: woocommerce, customer support, help desk, live chat, conversations, chat, widget, comments, admin, livechat, plugin
     4Tags: woocommerce, customer support, help desk, live chat, conversations, chat, widget, comments, admin, livechat, plugin, chatbot, sales, customer service, ecommerce
    55Requires at least: 4.0
    6 Tested up to: 4.8.2
    7 Stable tag: 1.0.8
     6Tested up to: 5.1.1
     7Stable tag: 1.0.9
    88License: GPLv2
    99License URI: http://www.gnu.org/licenses/gpl-2.0.html
    … …  
    1616
    1717* Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
    18 * All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically engage online customers using rules and conditions.
    19 * Multi-brand support. Have multiple WordPress sites? Manage them all in one place!
     18* All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
     19* Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
     20* Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
    2021* Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
    2122* Send automated Customer Satisfaction Surveys and keep track of your service quality.
    2223* View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.
    2324
    24 = Helping Amazing Companies Build Personal Relationships With Customers =
    25 Re:amaze helps companies like Fit Tea, Movie Pilot, and Animatron streamline their customer support and build great relationships with their customers.
    26 
    27 = Seamless To Customers =
    28 Re:amaze combines email, social media, and live chat seamlessly so your customers can reach you however they want. No ticket numbers. No logins. Just conversations.
    29 
    30 Convert any post comment into a support conversation. Add an internal note so your support staff knows what’s up.
    31 
    32 = Worry-Free =
    33 Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.
    34 
    35 Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.
    36 
    37 = Chat Box, Embeddables, and More! =
    38 Easily add a support widget (chat box), contact form, or FAQ right on your WordPress site. For your users with accounts, enable them to view their support and conversation history via single sign-on. Re:amaze also offers SEO-friendly script loading!
    39 
    40 = You Know Your Users and Customers Best =
    41 Great service is an extension of knowing and understanding who your customers are. Your team will always interact with customers with their profile at-the-ready.
    42 
    43 With customer data attributes and conversation attributes, easily embed user data such as browser version, IP address, URL etc with each customer support conversation.
    44 
    45 = All The Bells and Whistles to Impress Customers =
    46 Re:amaze is loaded with awesome features to help you succeed.
    47 
    48 * Multi-channel communications via chat, Facebook Pages, Facebook Messenger, Twitter, Instagram, SMS/MMS, Email.
    49 * Embeddables – Roll our support UI into your online store, SaaS, site, or support portal with a few snippets.
    50 * Re:amaze Cues can help you automatically engage with online users with preset rules and conditions.
    51 * Google Tag Manager and Google Analytics integration out of the box!
    52 * 3rd party apps with MailChimp, HipChat, Slack, Shopify, BigCommerce, and much more.
    53 * Workflow automation included.
    54 * Roles and permissions.
    55 * FAQ – Let your customers search for their own answers in your public FAQ.
    56 * Multi-Brand – Manage multiple support sites for multiple brands in one Re:amaze account.
    57 * Team Presence – See when your team is viewing and replying to customer conversations.
    58 * Reporting – Stay on top of your conversation volume and response times with built in reporting features.
    59 * Customer Satisfaction Surveys - Send automated Customer Satisfaction Surveys and keep track of your service quality.
    60 * And much more.
    61 
    62 = Simple, Integrated Live Chat =
    63 Provide customers the answers they need immediately and gain powerful insights for building relationships that last. Re:amaze gets you one step closer to being customer friendly.
     25Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.
     26
     27= The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses =
     28
     29Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.
     30
     31= Detailed Features =
     32
     33Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.
     34
     35Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.
     36
     37* See order details, histories, and lifetime value
     38* See recent activity, and customers' screens
     39* See shipping and fulfillment
     40* Set order status
     41* Process refunds and cancellations
     42* Edit customer and order notes
     43
     44= Boost Engagement, Conversions, and Sales =
     45
     46Add a live chat customer service experience to your storefront to engage customers.
     47
     48* Fully customizable livechat support to match your brand
     49* Minimal coding required
     50* SEO-friendly script loading for fast page loads
     51
     52Apply powerful rules and condition triggers for automatic customer messaging.
     53
     54* Send call-to-actions, discounts, and promotions via live chat
     55* Ask for reviews automatically after a purchase
     56* Up-sell relevant products at checkout
     57* Prevent shopping cart abandonment
     58
     59= Reduce Customer Service Volume By 40% =
     60
     61Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
     62
     63* Hello Bot can automatically greet customers
     64* FAQ Bot can reply with FAQ articles for faster customer support
     65* Order Bot can answer order questions
     66* Chatbot builder (coming soon)
     67* Create workflows for advanced chat support scenarios
     68
     69= Perfect For Self Service =
     70
     71* FAQ and knowledge base management
     72* Powerful article editor
     73* Optimized for SEO
     74* Show your FAQ in live chat
     75* Embeddable
     76
     77= Give Agents Full Customer Service Clarity =
     78
     79* Powerful Live Dashboard for customer support, sales, and marketing
     80* See customer activity and location
     81* Send 1-on-1 chat messages and optimize sales
     82* See customer screens and co-browse using Peek!
     83
     84= Create Happy Customers =
     85
     86Schedule satisfaction surveys after customer service emails or chats have been addressed.
     87
     88* Available for email and live chat tickets
     89* Customers can rate your customer support quality
     90* Get additional feedback for you to review
     91* Detailed reporting for support tickets
     92
     93= Better Teamwork =
     94
     95Customer support teams are more efficient when using Re:amaze.
     96
     97* CRM and segmentation
     98* Internal notes
     99* Team activity sharing
     100* Response templates
     101* Office hours
     102* Autoresponders
     103* Email templates
     104* iOS and Android mobile apps
    64105
    65106= Mobile Apps Available =
     107
    66108Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
    67109
    68110* iOS - [Get iOS App](https://itunes.apple.com/us/app/Re:amaze-mobile/id1190166501?ls=1&mt=8)
    69111* Android - [Get Android App](https://play.google.com/store/apps/details?id=com.Re:amaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)
     112
    70113
    71114== Installation ==
    … …  
    94137= Help! I can't seem to get things working! =
    95138
    96 If you're having trouble with the plugin, feel free to contact us at support@Re:amaze.com and we'll be glad to help.
     139If you're having trouble with the plugin, feel free to contact us at support@reamaze.com and we'll be glad to help.
    97140
    98141= I have an awesome idea for this plugin! What now? =
    99142
    100 Send us any feature suggestions, bug requests, etc at support@Re:amaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.
     143Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.
    101144
    102145== Screenshots ==
    … …  
    113156
    114157== Changelog ==
     158= 1.0.9 =
     159* Updated Readme, latest WP version support
     160
    115161= 1.0.8 =
    116162* Updated Reamaze.js URL, load async
    … …  
    152198
    153199== Upgrade Notice ==
     200= 1.0.9 =
     201* latest WP version support
     202
    154203= 1.0.8 =
    155204Some minor bug fixes, WP 4.8.2 support.

  • reamaze/trunk/reamaze.php

    r1776474 r2071609  
    44 * Plugin URI:  https://www.reamaze.com?referrer=wordpress
    55 * Description: Reamaze Helpdesk, Customer Support and Live Chat for WordPress
    6  * Version:     1.0.8
     6 * Version:     1.0.9
    77 * Author:      The Reamaze Team
    88 * Author URI:  https://www.reamaze.com?referrer=wordpress
    … …  
    1111
    1212class Reamaze {
    13   public static $version = '1.0.8';
     13  public static $version = '1.0.9';
    1414
    1515  public function __construct() {
Note: See TracChangeset for help on using the changeset viewer.