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Changeset 1787706


Ignore:
Timestamp:
12/15/2017 04:18:24 PM (8 years ago)
Author:
chatio
Message:

updated readme.txt content, added new questions to FAQ

Location:
chatio
Files:
2 edited

Legend:

Unmodified
Added
Removed

  • chatio/tags/1.1.0/readme.txt

    r1762749 r1787706  
    1313Looking for a way to give instant online support to website visitors and customers? Chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. Chat.io can be used with Facebook Messenger, Twitter and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
    1414
    15 
    1615It can be much faster and more informative to prospects than email and that makes sales easier and more productive. By offering such tools as canned responses and AI-powered predictive text suggestions, businesses benefit from responding to problems quicker than ever. This means that you can better support and increase your chances of getting a sale.
    1716
     17With chat.io, it is possible to offer a 24/7 customer service to customers. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages. Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed.
    1818
    19 With chat.io, it is possible to offer a 24/7 customer service to customers. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages. Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed. Other features include visitor analytics, real-time reporting, surveys, automatic and manual chat routing, and more.
     19The effectiveness of live chat agents is supported by the message sneak-peek feature. It allows them to observe what customers are typing before they send their messages. Thanks to that, live chat agents can prepare answers quicker, and in some cases, discover problems that often remain hidden.
    2020
     21Other features include website analytics, file sharing, live chat ratings and live chat reports.
     22
     23
     24== Live chat benefits ==
     25From overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
     26
     27With live chat for WordPress, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
     28
     29Using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
     30
     31Moreover, using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
     32
     33Just by offering live chat – WordPress users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
    2134
    2235== Usage ==
    … …  
    4861
    4962== Frequently Asked Questions ==
     63= Do I need a chat.io account to use this live chat plugin? =
     64Yes, you need to register for an account in order to use our live chat plugin.
    5065= Do you offer a free live chat trial? =
    5166Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started - you can sign up [here.](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    … …  
    5671= What is the minimum contract period for your live chat service? =
    5772A minimum contract period it is not in our basic - you can cancel at any time without any questions.
    58 = Do I need to install any additional software to use chat.io? =
    59 Just this live chat plugin - chat.io works as SaaS and doesn’t require any extra service to work.
    60 = I have multiple websites to support. Does chat.io live chat support multiple websites?
    61 It is possible to operate multiple website from the same live chat account.
     73= Is it required to install any additional software to link chat.io with Wordpress? =
     74Just this live chat plugin; chat.io works as SaaS and doesn't require any extra software to work.
     75= Do you provide live chat support? =
     76YES! You can live chat with us anytime - we are available 24/7/365!
     77= Is it possible to operate multiple website from the same live chat account?
     78You can put your live chat on as many sites as you wish without any extra charges.
     79= Is it possible to proactively reach out to browsing visitors? =
     80Yes, you can send a timed invitation to site visitors to start a live chat with them.
    6281= How can I know which live chat should I handle first? =
    63 You can monitor which chats require your immediate attention thanks to live chat statuses. They will change color depending on the state of the chat.
     82You can monitor which chats require your immediate attention thanks to [live chat statuses](https://www.chat.io/blog/customer-availability-status/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin). They will change color depending on the state of the chat.
    6483= Can one live chat agent handle multiple chats at the same time? =
    65 With chat.io, you can accept multiple simultaneous live chats from your website.
     84With chat.io, you can live chat with multiple customers at the same time.
    6685= Does chat.io support other languages? ==
    67 Yes. There are 38 languages available, such as English, Spanish or Portuguese.
     86Yes, there are 38 [languages](https://www.chat.io/blog/languages/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) available, such as English, Spanish or Portuguese.
    6887= Is it possible to customize my live chat button? =
    6988There are different colors to choose to match the appearance of your website.
     89= Is it possible to share files with customers? =
     90Yes, it is. You can process your clients’ inquiries much easier by [sharing files](https://www.chat.io/blog/mobile-apps-and-file-sharing/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) through live chat.
     91= What can I customize in the live chat admin panel? =
     92You can customize a range of features, like the [live chat bubble](https://app.chat.io/settings/chat-window-customization?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat language](https://app.chat.io/settings/chat-window-customization?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat surveys](https://app.chat.io/settings/pre-chat?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat canned responses](https://app.chat.io/settings/canned-responses?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat routing](https://app.chat.io/settings/chat-assignment?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat invitation](https://app.chat.io/settings/invitation?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) and some other advanced live chat settings.
     93= How can I get notified of an incoming live chat? =
     94There are sound and visual notifications available to make sure that no live chat or message goes unnoticed.
     95= Can live chat agents help one another when chatting with customers? =
     96Definitely! They can complement their knowledge and skills during a live chat with a customer using “[Private notes](https://www.chat.io/blog/how-private-notes-make-teamwork-better/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)”. Live Chat agents can also [invite](https://www.chat.io/blog/inviting-other-users-to-chat/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) other users to join an ongoing live chat if they need help of more experienced teammate.
     97= How do I add more live chat agents? =
     98Just head to [Agents > Add user](https://app.chat.io/settings/agents?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) to start adding new live chat agents.
     99= Can I live chat with customers on my mobile? =
     100With our apps for [iOS and Android](https://www.chat.io/blog/mobile-apps-and-file-sharing/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) you can live chat with customers and keep conversations going from anywhere.
    70101= Can it be integrated with Facebook? =
    71102It is possible to connect with customers on your Facebook page using our dedicated integration with Facebook Messenger.
     103= Does chat.io offer any reporting capabilities? =
     104You can keep track of how many live chats you’ve had using our built-it in [reports and analytics](https://app.chat.io/reports/total-chats?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    72105= How to view live chat transcripts? =
    73106You can access them from the [chat.io live chat app](https://app.chat.io/archives/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
     107= Do you offer any tips on how to live.. I could check? =
     108Check this [guide](https://www.chat.io/blog/chatting-for-the-first-time/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) for best practices and tips on how to start chatting for the first time.
     109= How do I learn more about chat.io and your live chat plugin? =
     110Navigate to our [website](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) and start a live chat with us!
    74111= Having troubles? =
    75 Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat]( https://www.chat.io/direct/8928139) and email.
     112Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat](https://www.chat.io/direct/8928139) and email.
    76113
    77114

  • chatio/trunk/readme.txt

    r1762746 r1787706  
    1313Looking for a way to give instant online support to website visitors and customers? Chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. Chat.io can be used with Facebook Messenger, Twitter and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
    1414
    15 
    1615It can be much faster and more informative to prospects than email and that makes sales easier and more productive. By offering such tools as canned responses and AI-powered predictive text suggestions, businesses benefit from responding to problems quicker than ever. This means that you can better support and increase your chances of getting a sale.
    1716
     17With chat.io, it is possible to offer a 24/7 customer service to customers. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages. Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed.
    1818
    19 With chat.io, it is possible to offer a 24/7 customer service to customers. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages. Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed. Other features include visitor analytics, real-time reporting, surveys, automatic and manual chat routing, and more.
     19The effectiveness of live chat agents is supported by the message sneak-peek feature. It allows them to observe what customers are typing before they send their messages. Thanks to that, live chat agents can prepare answers quicker, and in some cases, discover problems that often remain hidden.
    2020
     21Other features include website analytics, file sharing, live chat ratings and live chat reports.
     22
     23
     24== Live chat benefits ==
     25From overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat is by far the quickest and simplest.
     26
     27With live chat for WordPress, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.
     28
     29Using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.
     30
     31Moreover, using live chat to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.
     32
     33Just by offering live chat – WordPress users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.
    2134
    2235== Usage ==
    … …  
    4861
    4962== Frequently Asked Questions ==
     63= Do I need a chat.io account to use this live chat plugin? =
     64Yes, you need to register for an account in order to use our live chat plugin.
    5065= Do you offer a free live chat trial? =
    5166Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started - you can sign up [here.](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    … …  
    5671= What is the minimum contract period for your live chat service? =
    5772A minimum contract period it is not in our basic - you can cancel at any time without any questions.
    58 = Do I need to install any additional software to use chat.io? =
    59 Just this live chat plugin - chat.io works as SaaS and doesn’t require any extra service to work.
    60 = I have multiple websites to support. Does chat.io live chat support multiple websites?
    61 It is possible to operate multiple website from the same live chat account.
     73= Is it required to install any additional software to link chat.io with Wordpress? =
     74Just this live chat plugin; chat.io works as SaaS and doesn't require any extra software to work.
     75= Do you provide live chat support? =
     76YES! You can live chat with us anytime - we are available 24/7/365!
     77= Is it possible to operate multiple website from the same live chat account?
     78You can put your live chat on as many sites as you wish without any extra charges.
     79= Is it possible to proactively reach out to browsing visitors? =
     80Yes, you can send a timed invitation to site visitors to start a live chat with them.
    6281= How can I know which live chat should I handle first? =
    63 You can monitor which chats require your immediate attention thanks to live chat statuses. They will change color depending on the state of the chat.
     82You can monitor which chats require your immediate attention thanks to [live chat statuses](https://www.chat.io/blog/customer-availability-status/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin). They will change color depending on the state of the chat.
    6483= Can one live chat agent handle multiple chats at the same time? =
    65 With chat.io, you can accept multiple simultaneous live chats from your website.
     84With chat.io, you can live chat with multiple customers at the same time.
    6685= Does chat.io support other languages? ==
    67 Yes. There are 38 languages available, such as English, Spanish or Portuguese.
     86Yes, there are 38 [languages](https://www.chat.io/blog/languages/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) available, such as English, Spanish or Portuguese.
    6887= Is it possible to customize my live chat button? =
    6988There are different colors to choose to match the appearance of your website.
     89= Is it possible to share files with customers? =
     90Yes, it is. You can process your clients’ inquiries much easier by [sharing files](https://www.chat.io/blog/mobile-apps-and-file-sharing/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) through live chat.
     91= What can I customize in the live chat admin panel? =
     92You can customize a range of features, like the [live chat bubble](https://app.chat.io/settings/chat-window-customization?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat language](https://app.chat.io/settings/chat-window-customization?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat surveys](https://app.chat.io/settings/pre-chat?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat canned responses](https://app.chat.io/settings/canned-responses?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat routing](https://app.chat.io/settings/chat-assignment?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin), [live chat invitation](https://app.chat.io/settings/invitation?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) and some other advanced live chat settings.
     93= How can I get notified of an incoming live chat? =
     94There are sound and visual notifications available to make sure that no live chat or message goes unnoticed.
     95= Can live chat agents help one another when chatting with customers? =
     96Definitely! They can complement their knowledge and skills during a live chat with a customer using “[Private notes](https://www.chat.io/blog/how-private-notes-make-teamwork-better/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)”. Live Chat agents can also [invite](https://www.chat.io/blog/inviting-other-users-to-chat/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) other users to join an ongoing live chat if they need help of more experienced teammate.
     97= How do I add more live chat agents? =
     98Just head to [Agents > Add user](https://app.chat.io/settings/agents?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) to start adding new live chat agents.
     99= Can I live chat with customers on my mobile? =
     100With our apps for [iOS and Android](https://www.chat.io/blog/mobile-apps-and-file-sharing/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) you can live chat with customers and keep conversations going from anywhere.
    70101= Can it be integrated with Facebook? =
    71102It is possible to connect with customers on your Facebook page using our dedicated integration with Facebook Messenger.
     103= Does chat.io offer any reporting capabilities? =
     104You can keep track of how many live chats you’ve had using our built-it in [reports and analytics](https://app.chat.io/reports/total-chats?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    72105= How to view live chat transcripts? =
    73106You can access them from the [chat.io live chat app](https://app.chat.io/archives/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
     107= Do you offer any tips on how to live.. I could check? =
     108Check this [guide](https://www.chat.io/blog/chatting-for-the-first-time/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) for best practices and tips on how to start chatting for the first time.
     109= How do I learn more about chat.io and your live chat plugin? =
     110Navigate to our [website](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin) and start a live chat with us!
    74111= Having troubles? =
    75 Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat]( https://www.chat.io/direct/8928139) and email.
     112Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat](https://www.chat.io/direct/8928139) and email.
    76113
    77114
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