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Changeset 1753972


Ignore:
Timestamp:
10/27/2017 02:35:05 PM (8 years ago)
Author:
chatio
Message:

updated readme.txt content: FAQ, Installation, Requirements; updated assets: added new banner, logos

Location:
chatio
Files:
2 added
12 edited

Legend:

Unmodified
Added
Removed

  • chatio/tags/1.0.0/readme.txt

    r1745313 r1753972  
    11=== chat.io - live chat plugin for Wordpress ===
    22Contributors: chatio
    3 Tags: live support, live chat, live chat plugin, live chat software, help desk, chat plugin, customer support, wordpress live chat
     3Tags: wordpress live chat, live chat, live support, live chat software, wordpress live chat plugin, wordpress chat, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, sales, sales chat, sales live chat, customer help, customer support, customer support software, customer feedback, livechat, customer service software, chat plugin, chat, customer service,customer service chat, live chat button, live chat window, live chat integration, live chat plugin, live chat support, live chat tool, live chat widget, live support button, live support plugin, live chat solution, online live chat, chat plugin, online chat, live support software, live help, live help software, live chat support plugin, support plugin, Facebook Messenger, Messenger, Facebook live chat, chat online
    44Requires at least: 3.4
    55Tested up to: 4.8
    … …  
    1111
    1212== Description ==
    13 Looking for a way to give instant online support to website visitors and customers? chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. chat.io can be used with Facebook Messenger, Twitter, SMS and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
     13Looking for a way to give instant online support to website visitors and customers? Chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. Chat.io can be used with Facebook Messenger, Twitter and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
    1414
    1515
    … …  
    2121
    2222== Usage ==
    23 It only takes a couple of minutes to install chat.io to start providing immediate assistance when questions arise. With the chat.io live chat plugin for Wordpress, you can add a live chat button to every page of your website. To handle chats, users need to access the chat.io live chat application which is available on all up-to-date browsers. chat.io is available for mobile as well - chat on the go using a dedicated live chat app for iPhone, iPad and Android.
     23It only takes a couple of minutes to install chat.io to start providing immediate assistance when questions arise. With the chat.io live chat plugin for Wordpress, you can add a live chat button to every page of your website. To handle chats, users need to access the chat.io live chat application which is available on all up-to-date browsers. Chat.io is available for mobile as well - chat on the go using a dedicated live chat app for iPhone, iPad and Android.
    2424
    2525
    2626== Requirements ==
    27 The chat.io live chat plugin for Wordpress is free, but you need a license of chat.io to work with it. Available features and pricing are listed here. chat.io comes with a 14-day trial (no commitments, no credit card), so you can try out all of the features without spending money.
     27The chat.io live chat plugin for Wordpress is free, but you need a license of chat.io to work with it. Available features and pricing are listed here. Chat.io comes with a 14-day trial (no commitments, no credit card), so you can try out all of the features without spending money.
     28
     29
     30[Sign up for a free trial!](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    2831
    2932
    3033== Installation ==
    31 1. Upload `chatio` directory to Wordpress plugins directory (`/wp-content/plugins/`).
    32 2. Activate the plugin through the 'Plugins' menu in WordPress.
    33 3. Click the 'chat.io' menu on the left.
    34 4. Follow the instructions.
     34Install the live chat plugin using the WordPress admin plugin upload.
     351. Log into Wordpress admin, then go to Plugins > Add new.
     362. Upload the chat.io zip file.
     373. Click Install Now > Activate Plugin.
     384. Choose Settings, then sign in or create a new chat.io account.
     39
     40Install the live chat plugin using the WordPress plugin search
     411. Log into Wordpress admin, then visit Plugins > Add new.
     422. In the search box on the top right, search for “chat.io”.
     433. Click Install > Activate.
     444. Choose Settings, then sign in or create a new chat.io account.
     45
     46For more detailed instructions, go to the [chat.io help page](https://www.chat.io/help/integrations/wordpress/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    3547
    3648
    3749== Frequently Asked Questions ==
    38 = Do you offer a free trial? =
    39 Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started.
     50= Do you offer a free live chat trial? =
     51Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started - you can sign up [here.](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    4052= What limitations do trial accounts? ==
    4153There aren’t any limitations. The live chat trial is designed so you can get a feel of how the system works.
    4254= How much does it cost? =
    43 The live chat plugin is free without any strings attached, but you need to subscribe to chat.io to work with it.
    44 = Does chat.io support other languages ==
     55The live chat plugin is free without any strings attached, but you need to subscribe to chat.io to work with it - $10/user/month.
     56= What is the minimum contract period for your live chat service? =
     57A minimum contract period it is not in our basic - you can cancel at any time without any questions.
     58= Do I need to install any additional software to use chat.io? =
     59Just this live chat plugin - chat.io works as SaaS and doesn’t require any extra service to work.
     60= I have multiple websites to support. Does chat.io live chat support multiple websites?
     61It is possible to operate multiple website from the same live chat account.
     62= How can I know which live chat should I handle first? =
     63You can monitor which chats require your immediate attention thanks to live chat statuses. They will change color depending on the state of the chat.
     64= Can one live chat agent handle multiple chats at the same time? =
     65With chat.io, you can accept multiple simultaneous live chats from your website.
     66= Does chat.io support other languages? ==
    4567Yes. There are 38 languages available, such as English, Spanish or Portuguese.
    4668= Is it possible to customize my live chat button? =
    … …  
    4870= Can it be integrated with Facebook? =
    4971It is possible to connect with customers on your Facebook page using our dedicated integration with Facebook Messenger.
     72= How to view live chat transcripts? =
     73You can access them from the [chat.io live chat app](https://app.chat.io/archives/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    5074= Having troubles? =
    51 Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via live chat, email and phone.
     75Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat]( https://www.chat.io/direct/8928139) and email.
    5276
    5377
    5478== Screenshots ==
    55 1. Stay connected with customers and prospects at any time, wherever they are - website, Facebook Messenger, social media, SMS and email.
    56 2. Browse and search through all of your live chat transcripts for specific conversation.
    57 3. Customize the look of the chat button to match your website.
    58 4. Using canned responses for all the commonly asked customer questions will help you speed up response times.
    59 5. Monitor users, create custom roles and assign permissions from within the live chat application.
    60 6. chat.io live chat reports give you in-depth knowledge on your customer service efficiency.
     791. With live chat, you can answer customers’ queries immediately – and while they are still on your website.
     802. Stay connected with customers and prospects at any time, wherever they are - website, Facebook Messenger, social media and email.
     813. Browse and search through all of your live chat transcripts for specific conversation.
     824. Customize the look of the live chat button to match your website.
     835. Using canned responses for all the commonly asked customer questions will help you speed up response times.
     846. Chat.io suggests right responses when you’re chatting with customers and learns from your responses.
     857. Monitor users, create custom roles and assign permissions from within the live chat application.
     868. Chat.io live chat reports give you in-depth knowledge on your customer service efficiency.
    6187
    6288
    6389== Changelog ==
    6490= 1.0.0 =
    65 * First plugin version
     91* First live chat plugin version

  • chatio/trunk/chatio.php

    r1745281 r1753972  
    55Author: chat.io
    66Author URI: https://www.chat.io/help/integrations/wordpress?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_plugin
    7 Version: 1.0.0
     7Version: 1.1.0
    88*/
    99

  • chatio/trunk/plugin_files/ChatIoAdmin.class.php

    r1745281 r1753972  
    9898            'chatio',
    9999            array($this, 'chatio_settings_page'),
    100             $this->get_plugin_url().'images/favicon.png?v=3'
     100            'data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMCAyMC42Ij48cGF0aCBkPSJNMi41IDE2LjloMTV2My43aC0xNXYtMy43em0xMC4zLTcuNWMtMSAxLjYtMy4yIDItNC44IDFTNiA3LjIgNyA1LjZzMy4yLTIgNC44LTFjLjQuMy43LjYgMSAxaDQuNGMtMS00LTUuMS02LjQtOS4xLTUuM1MxLjcgNS40IDIuOCA5LjRzNS4xIDYuNCA5LjEgNS4zYzIuNi0uNiA0LjYtMi42IDUuMy01LjNoLTQuNHoiIGZpbGw9IiNBMEE1QUEiLz48L3N2Zz4='
    101101        );
    102102

  • chatio/trunk/readme.txt

    r1745313 r1753972  
    11=== chat.io - live chat plugin for Wordpress ===
    22Contributors: chatio
    3 Tags: live support, live chat, live chat plugin, live chat software, help desk, chat plugin, customer support, wordpress live chat
     3Tags: wordpress live chat, live chat, live support, live chat software, wordpress live chat plugin, wordpress chat, help desk, help desk software, online ticketing system, ticketing system, online support, ecommerce chat, sales, sales chat, sales live chat, customer help, customer support, customer support software, customer feedback, livechat, customer service software, chat plugin, chat, customer service,customer service chat, live chat button, live chat window, live chat integration, live chat plugin, live chat support, live chat tool, live chat widget, live support button, live support plugin, live chat solution, online live chat, chat plugin, online chat, live support software, live help, live help software, live chat support plugin, support plugin, Facebook Messenger, Messenger, Facebook live chat, chat online
    44Requires at least: 3.4
    55Tested up to: 4.8
    6 Stable tag: 1.0.0
     6Stable tag: 1.1.0
    77
    88
    … …  
    1111
    1212== Description ==
    13 Looking for a way to give instant online support to website visitors and customers? chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. chat.io can be used with Facebook Messenger, Twitter, SMS and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
     13Looking for a way to give instant online support to website visitors and customers? Chat.io is a live chat software that simply integrates into WordPress. It offers live chat tools for businesses of any size to help communicate with their online visitors, handle support queries and onboard new customers. Chat.io can be used with Facebook Messenger, Twitter and email, helping you to stay connected with potential and existing customers at any time, wherever they are.
    1414
    1515
    … …  
    2121
    2222== Usage ==
    23 It only takes a couple of minutes to install chat.io to start providing immediate assistance when questions arise. With the chat.io live chat plugin for Wordpress, you can add a live chat button to every page of your website. To handle chats, users need to access the chat.io live chat application which is available on all up-to-date browsers. chat.io is available for mobile as well - chat on the go using a dedicated live chat app for iPhone, iPad and Android.
     23It only takes a couple of minutes to install chat.io to start providing immediate assistance when questions arise. With the chat.io live chat plugin for Wordpress, you can add a live chat button to every page of your website. To handle chats, users need to access the chat.io live chat application which is available on all up-to-date browsers. Chat.io is available for mobile as well - chat on the go using a dedicated live chat app for iPhone, iPad and Android.
    2424
    2525
    2626== Requirements ==
    27 The chat.io live chat plugin for Wordpress is free, but you need a license of chat.io to work with it. Available features and pricing are listed here. chat.io comes with a 14-day trial (no commitments, no credit card), so you can try out all of the features without spending money.
     27The chat.io live chat plugin for Wordpress is free, but you need a license of chat.io to work with it. Available features and pricing are listed here. Chat.io comes with a 14-day trial (no commitments, no credit card), so you can try out all of the features without spending money.
     28
     29
     30[Sign up for a free trial!](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    2831
    2932
    3033== Installation ==
    31 1. Upload `chatio` directory to Wordpress plugins directory (`/wp-content/plugins/`).
    32 2. Activate the plugin through the 'Plugins' menu in WordPress.
    33 3. Click the 'chat.io' menu on the left.
    34 4. Follow the instructions.
     34Install the live chat plugin using the WordPress admin plugin upload.
     351. Log into Wordpress admin, then go to Plugins > Add new.
     362. Upload the chat.io zip file.
     373. Click Install Now > Activate Plugin.
     384. Choose Settings, then sign in or create a new chat.io account.
     39
     40Install the live chat plugin using the WordPress plugin search
     411. Log into Wordpress admin, then visit Plugins > Add new.
     422. In the search box on the top right, search for “chat.io”.
     433. Click Install > Activate.
     444. Choose Settings, then sign in or create a new chat.io account.
     45
     46For more detailed instructions, go to the [chat.io help page](https://www.chat.io/help/integrations/wordpress/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    3547
    3648
    3749== Frequently Asked Questions ==
    38 = Do you offer a free trial? =
    39 Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started.
     50= Do you offer a free live chat trial? =
     51Yes, chat.io comes with a 14-day free trial so that you can decide if it works for you. No Credit Card is required to get started - you can sign up [here.](https://www.chat.io/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin)
    4052= What limitations do trial accounts? ==
    4153There aren’t any limitations. The live chat trial is designed so you can get a feel of how the system works.
    4254= How much does it cost? =
    43 The live chat plugin is free without any strings attached, but you need to subscribe to chat.io to work with it.
    44 = Does chat.io support other languages ==
     55The live chat plugin is free without any strings attached, but you need to subscribe to chat.io to work with it - $10/user/month.
     56= What is the minimum contract period for your live chat service? =
     57A minimum contract period it is not in our basic - you can cancel at any time without any questions.
     58= Do I need to install any additional software to use chat.io? =
     59Just this live chat plugin - chat.io works as SaaS and doesn’t require any extra service to work.
     60= I have multiple websites to support. Does chat.io live chat support multiple websites?
     61It is possible to operate multiple website from the same live chat account.
     62= How can I know which live chat should I handle first? =
     63You can monitor which chats require your immediate attention thanks to live chat statuses. They will change color depending on the state of the chat.
     64= Can one live chat agent handle multiple chats at the same time? =
     65With chat.io, you can accept multiple simultaneous live chats from your website.
     66= Does chat.io support other languages? ==
    4567Yes. There are 38 languages available, such as English, Spanish or Portuguese.
    4668= Is it possible to customize my live chat button? =
    … …  
    4870= Can it be integrated with Facebook? =
    4971It is possible to connect with customers on your Facebook page using our dedicated integration with Facebook Messenger.
     72= How to view live chat transcripts? =
     73You can access them from the [chat.io live chat app](https://app.chat.io/archives/?utm_source=wordpress.org&utm_medium=referral&utm_campaign=wordpress_plugin).
    5074= Having troubles? =
    51 Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via live chat, email and phone.
     75Don’t worry! We’re happy to assist however we can. Our support is available 24/7 via [live chat]( https://www.chat.io/direct/8928139) and email.
    5276
    5377
    5478== Screenshots ==
    55 1. Stay connected with customers and prospects at any time, wherever they are - website, Facebook Messenger, social media, SMS and email.
    56 2. Browse and search through all of your live chat transcripts for specific conversation.
    57 3. Customize the look of the chat button to match your website.
    58 4. Using canned responses for all the commonly asked customer questions will help you speed up response times.
    59 5. Monitor users, create custom roles and assign permissions from within the live chat application.
    60 6. chat.io live chat reports give you in-depth knowledge on your customer service efficiency.
     791. With live chat, you can answer customers’ queries immediately – and while they are still on your website.
     802. Stay connected with customers and prospects at any time, wherever they are - website, Facebook Messenger, social media and email.
     813. Browse and search through all of your live chat transcripts for specific conversation.
     824. Customize the look of the live chat button to match your website.
     835. Using canned responses for all the commonly asked customer questions will help you speed up response times.
     846. Chat.io suggests right responses when you’re chatting with customers and learns from your responses.
     857. Monitor users, create custom roles and assign permissions from within the live chat application.
     868. Chat.io live chat reports give you in-depth knowledge on your customer service efficiency.
    6187
    6288
    6389== Changelog ==
     90= 1.1.0 =
     91* Udated favicon icon; updated readme content: FAQ, Installation, Requirements; updated assets: added new banner, logos
     92
    6493= 1.0.0 =
    65 * First plugin version
     94* First live chat plugin version
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