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Changeset 1752693


Ignore:
Timestamp:
10/25/2017 05:43:40 PM (8 years ago)
Author:
Reamaze
Message:

v1.0.7

Location:
reamaze/trunk
Files:
2 edited

Legend:

Unmodified
Added
Removed

  • reamaze/trunk/readme.txt

    r1713832 r1752693  
    1 === Reamaze Helpdesk & Live Chat ===
    2 Contributors: reamaze
    3 Donate Link: https://www.reamaze.com/
     1=== Re:amaze Helpdesk & Live Chat ===
     2Contributors: Re:amaze
     3Donate Link: https://www.Re:amaze.com/
    44Tags: woocommerce, customer support, help desk, live chat, conversations, chat, widget, comments, admin, livechat, plugin
    55Requires at least: 4.0
    6 Tested up to: 4.8.1
    7 Stable tag: 1.0.6
     6Tested up to: 4.8.2
     7Stable tag: 1.0.7
    88License: GPLv2
    99License URI: http://www.gnu.org/licenses/gpl-2.0.html
    1010
    11 Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, knowledge base for your WordPress or WooCommerce store.
     11Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.
    1212
    1313== Description ==
    1414
    15 Introducing Reamaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.
     15Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.
    1616
    1717* Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
    18 * All your email, Facebook, Twitter, Instagram, SMS/MMS, and live chat conversations into one place so you can interact with customers no matter where they are. Reamaze Cues allows you to automatically engage online customers using rules and conditions.
     18* All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically engage online customers using rules and conditions.
    1919* Multi-brand support. Have multiple WordPress sites? Manage them all in one place!
     20* Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
     21* Send automated Customer Satisfaction Surveys and keep track of your service quality.
    2022* View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.
    2123
    2224= Helping Amazing Companies Build Personal Relationships With Customers =
    23 Reamaze helps companies like Fit Tea, Movie Pilot, and Animatron streamline their customer support and build great relationships with their customers.
     25Re:amaze helps companies like Fit Tea, Movie Pilot, and Animatron streamline their customer support and build great relationships with their customers.
    2426
    2527= Seamless To Customers =
    26 Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want. No ticket numbers. No logins. Just conversations.
     28Re:amaze combines email, social media, and live chat seamlessly so your customers can reach you however they want. No ticket numbers. No logins. Just conversations.
    2729
    2830Convert any post comment into a support conversation. Add an internal note so your support staff knows what’s up.
    2931
    3032= Worry-Free =
    31 Reamaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.
     33Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.
    3234
    3335Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.
    3436
    3537= Chat Box, Embeddables, and More! =
    36 Easily add a support widget (chat box), contact form, or knowledge base right on your WordPress site. For your users with accounts, enable them to view their support and conversation history via single sign-on. Reamaze also offers SEO-friendly script loading!
     38Easily add a support widget (chat box), contact form, or FAQ right on your WordPress site. For your users with accounts, enable them to view their support and conversation history via single sign-on. Re:amaze also offers SEO-friendly script loading!
    3739
    3840= You Know Your Users and Customers Best =
    … …  
    4244
    4345= All The Bells and Whistles to Impress Customers =
    44 Reamaze is loaded with awesome features to help you succeed.
     46Re:amaze is loaded with awesome features to help you succeed.
    4547
    4648* Multi-channel communications via chat, Facebook Pages, Facebook Messenger, Twitter, Instagram, SMS/MMS, Email.
    4749* Embeddables – Roll our support UI into your online store, SaaS, site, or support portal with a few snippets.
    48 * Reamaze Cues can help you automatically engage with online users with preset rules and conditions.
     50* Re:amaze Cues can help you automatically engage with online users with preset rules and conditions.
    4951* Google Tag Manager and Google Analytics integration out of the box!
    5052* 3rd party apps with MailChimp, HipChat, Slack, Shopify, BigCommerce, and much more.
    5153* Workflow automation included.
    5254* Roles and permissions.
    53 * Knowledge Base – Let your customers search for their own answers in your public knowledge base.
    54 * Multi-Brand – Manage multiple support sites for multiple brands in one Reamaze account.
     55* FAQ – Let your customers search for their own answers in your public FAQ.
     56* Multi-Brand – Manage multiple support sites for multiple brands in one Re:amaze account.
    5557* Team Presence – See when your team is viewing and replying to customer conversations.
    5658* Reporting – Stay on top of your conversation volume and response times with built in reporting features.
     59* Customer Satisfaction Surveys - Send automated Customer Satisfaction Surveys and keep track of your service quality.
    5760* And much more.
    5861
    5962= Simple, Integrated Live Chat =
    60 Provide customers the answers they need immediately and gain powerful insights for building relationships that last. Reamaze gets you one step closer to being customer friendly.
     63Provide customers the answers they need immediately and gain powerful insights for building relationships that last. Re:amaze gets you one step closer to being customer friendly.
    6164
    6265= Mobile Apps Available =
    63 Reamaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
     66Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
    6467
    65 * iOS - [Get iOS App](https://itunes.apple.com/us/app/reamaze-mobile/id1190166501?ls=1&mt=8)
    66 * Android - [Get Android App](https://play.google.com/store/apps/details?id=com.reamaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)
     68* iOS - [Get iOS App](https://itunes.apple.com/us/app/Re:amaze-mobile/id1190166501?ls=1&mt=8)
     69* Android - [Get Android App](https://play.google.com/store/apps/details?id=com.Re:amaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)
    6770
    6871== Installation ==
    … …  
    7174
    72751. From your WordPress Admin, go to 'Plugins' -> 'Add New'
    73 1. Search for 'Reamaze for WordPress'
     761. Search for 'Re:amaze for WordPress'
    74771. Click 'Install Now' and activate the plugin
    7578
    7679= Manual installation =
    7780
    78 Download the Reamaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains [instructions on how to do this here](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation).
     81Download the Re:amaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains [instructions on how to do this here](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation).
    7982
    8083
    8184== Frequently Asked Questions ==
    8285
    83 = I don't have a Reamaze account. Can I still use this plugin? =
     86= I don't have a Re:amaze account. Can I still use this plugin? =
    8487
    85 You'll need to sign up for a Reamaze account. [Try Reamaze free](https://www.reamaze.com/signup?referrer=wordpress) for 14 days. It's easy to set up, no credit card required.
     88You'll need to sign up for a Re:amaze account. [Try Re:amaze free](https://www.Re:amaze.com/signup?referrer=wordpress) for 14 days. It's easy to set up, no credit card required.
    8689
    8790= How do I customize the support widget? =
    8891
    89 You can customize the widget by going to your Reamaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Reamaze -> Settings -> Widget tab. For more advanced customizations, please visit our [Developer Documentation](https://www.reamaze.com/developer)
     92You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our [Developer Documentation](https://www.Re:amaze.com/developer)
    9093
    9194= Help! I can't seem to get things working! =
    9295
    93 If you're having trouble with the plugin, feel free to contact us at support@reamaze.com and we'll be glad to help.
     96If you're having trouble with the plugin, feel free to contact us at support@Re:amaze.com and we'll be glad to help.
    9497
    9598= I have an awesome idea for this plugin! What now? =
    9699
    97 Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Reamaze better for you and your customers.
     100Send us any feature suggestions, bug requests, etc at support@Re:amaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.
    98101
    99102== Screenshots ==
    100103
    101 1. Reamaze Dashboard - Simple, beautiful, with Presence.
     1041. Re:amaze Dashboard - Simple, beautiful, with Presence.
    1021052. Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
    1031063. WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
    … …  
    1061096. Reports - Analyze your support metrics
    1071107. Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
    108 8. Reamaze Settings Page on WordPress Admin
    109 9. Reamaze integrates with your favorite apps!
     1118. Re:amaze Settings Page on WordPress Admin
     1129. Re:amaze integrates with your favorite apps!
    110113
    111114== Changelog ==
     115= 1.0.7 =
     116* Update readme.
     117* Add WP 4.8.2 to supported version
     118
    112119= 1.0.6 =
    113 * Add WooCommerce Support - Integrate WooCommerce with Reamaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Reamaze.
     120* Add WooCommerce Support - Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.
    114121
    115122= 1.0.5 =
    116123* PHP 7 support.
    117124* WordPress 4.8 Support
    118 * Introducing Cues - Reamaze Cues allows you to automatically engage online customers using rules and conditions.
     125* Introducing Cues - Re:amaze Cues allows you to automatically engage online customers using rules and conditions.
    119126
    120127= 1.0.4 =
    … …  
    128135
    129136= 1.0.1 =
    130 * Handle Reamaze API errors gracefully
     137* Handle Re:amaze API errors gracefully
    131138* Added 'Need Help?' submenu and help hooks throughout plugin
    132 * Added option under Personal Settings for Reamaze Login email
     139* Added option under Personal Settings for Re:amaze Login email
    133140* Added app banner and icons
    134141
    … …  
    137144* Add ability to convert comments into conversations
    138145* Added support widget to WordPress frontend
    139 * Added ability to use Reamaze within WordPress Admin
    140 * Automatically create Knowledge Base and Conversation History Embeddables
     146* Added ability to use Re:amaze within WordPress Admin
     147* Automatically create FAQ and Conversation History Embeddables
    141148* Added a dashboard Overview Widget
    142149
    143150== Upgrade Notice ==
    144151= 1.0.6 =
    145 Introduce WooCommerce Integration with Reamaze. Connect your WooCommece store in Reamaze Admin -> Settings -> Apps -> WooCommerce
     152Introduce WooCommerce Integration with Re:amaze. Connect your WooCommece store in Re:amaze Admin -> Settings -> Apps -> WooCommerce
    146153
    147154= 1.0.5 =
    148 PHP 7 and WordPress 4.8 Support. Check out Reamaze Cues in the Reamaze Admin -> Settings -> Cue Builder
     155PHP 7 and WordPress 4.8 Support. Check out Re:amaze Cues in the Re:amaze Admin -> Settings -> Cue Builder
    149156
    150157= 1.0.4 =
    … …  
    158165
    159166= 1.0.1 =
    160 This version adds some minor bugfixes and handles errors more gracefully. Also allows setting your Reamaze Login email.
     167This version adds some minor bugfixes and handles errors more gracefully. Also allows setting your Re:amaze Login email.
    161168
    162169= 1.0.0 =

  • reamaze/trunk/reamaze.php

    r1713828 r1752693  
    44 * Plugin URI:  https://www.reamaze.com?referrer=wordpress
    55 * Description: Reamaze Helpdesk, Customer Support and Live Chat for WordPress
    6  * Version:     1.0.6
     6 * Version:     1.0.7
    77 * Author:      The Reamaze Team
    88 * Author URI:  https://www.reamaze.com?referrer=wordpress
    … …  
    1111
    1212class Reamaze {
    13   public static $version = '1.0.6';
     13  public static $version = '1.0.7';
    1414
    1515  public function __construct() {
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