{"id":129,"date":"2025-11-29T16:37:09","date_gmt":"2025-11-29T16:37:09","guid":{"rendered":"https:\/\/plugins.cspgeeks.com\/?page_id=129"},"modified":"2025-12-07T16:48:42","modified_gmt":"2025-12-07T16:48:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/plugins.cspgeeks.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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The CSP Geeks Plugin Store \u2013 Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to The CSP Geeks Plugin Store FAQ. Here you\u2019ll find quick answers
about our WordPress plugins, licenses, and support process.<\/p>

<\/p>

General<\/h2>
What is The CSP Geeks Plugin Store?<\/div>
The CSP Geeks Plugin Store is where we publish our custom WordPress plugins,
focused on practical tools for small businesses, agencies, and site owners.
Each plugin is built with performance, security, and ease of use in mind.<\/div><\/div>
Which platform are your plugins designed for?<\/div>
Our plugins are built specifically for self-hosted WordPress sites (WordPress.org),
and are compatible with modern versions of WordPress and standard hosting
environments that meet WordPress\u2019 recommended requirements.<\/div><\/div>
How do I install a plugin from The CSP Geeks Plugin Store?<\/div>
After your purchase, you\u2019ll receive a download link for the plugin file
(a .zip<\/code> archive). In your WordPress dashboard, go to
Plugins > Add New > Upload Plugin<\/strong>, upload the zip file,
click Install Now<\/strong>, and then Activate<\/strong> the plugin.<\/div><\/div>
Do you offer both free and premium versions?<\/div>
Some plugins include a free version with core features and a premium version
that unlocks advanced functionality, integrations, or automation. Details
for each plugin are listed on its product page.<\/div><\/div>
Will your plugins work with my existing theme and plugins?<\/div>
Our plugins are coded to follow WordPress best practices and should work
with most well-built themes and plugins. However, no combination can be
guaranteed conflict-free. If you run into an issue, please reach out to
support and we\u2019ll help investigate.<\/div><\/div>

<\/p>

Licenses<\/h2>
How do plugin licenses work?<\/div>
Licenses control access to premium features, automatic updates, and support.
Each license is typically valid for one WordPress site unless otherwise
stated (for example, multi-site or agency licenses). You\u2019ll enter your
license key in the plugin\u2019s settings page to activate it.<\/div><\/div>
How long is my license valid?<\/div>
Unless clearly marked as a lifetime license, most licenses are valid for
one year from the purchase date. During that time, you receive plugin
updates and access to standard support.<\/div><\/div>
What happens when my license expires?<\/div>
When a license expires, the plugin will usually continue to function with
the last version you installed, but you will no longer receive new updates
or support. Renewing your license restores access to updates and support.<\/div><\/div>
Can I move my license to a different site?<\/div>
In most cases, yes. You can deactivate the license on the old site and then
activate it on the new site, as long as your license terms allow one active
site at a time. If you need help with a migration, contact our support team.<\/div><\/div>
Do you offer refunds?<\/div>
We want you to be happy with your purchase. If you experience a technical
issue that we cannot resolve and the plugin does not work as described
in your environment, you may request a refund within the terms outlined
in our refund policy on the store website.<\/div><\/div>

<\/p>

Support<\/h2>
How do I get support for a plugin?<\/div>
You can open a support ticket by emailing
support@cspgeeks.com<\/a> or by using
the support\/contact form linked from your plugin\u2019s product page. Please
include your site URL, plugin version, and a description of the issue.<\/div><\/div>
What information should I include when reporting a problem?<\/div>

To help us troubleshoot quickly, please provide:<\/p>

  • Your WordPress and PHP versions.<\/li>
  • The plugin name and version.<\/li>
  • Any error messages you see (screenshots are very helpful).<\/li>
  • Steps to reproduce the issue.<\/li>
  • Whether the issue still occurs with other plugins disabled or a default theme.<\/li><\/ul><\/div><\/div>
    What are your typical support response times?<\/div>
    We aim to respond to most support requests within one business day.
    Response times may be slightly longer during weekends, holidays, or
    periods of high volume, but we always try to get back to you as quickly
    as possible.<\/div><\/div>
    Do you offer help with customizations?<\/div>
    Standard plugin support covers installation, configuration, and bug-related
    questions. Custom development, new features, or deep theme integrations are
    available as separate paid services through CSP Geeks LLC.<\/div><\/div>
    Do you recommend testing on a staging site first?<\/div>
    Yes. For any major update or new plugin installation, we strongly recommend
    testing on a staging or development site before applying changes to your
    live site. This helps avoid downtime or unexpected conflicts for your visitors.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    The CSP Geeks Plugin Store \u2013 Frequently Asked Questions Welcome to The CSP Geeks Plugin Store FAQ. Here you\u2019ll find quick answersabout our WordPress plugins, licenses, and support process. General What is The CSP Geeks Plugin Store?The CSP Geeks Plugin Store is where we publish our custom WordPress plugins,focused on practical tools for small businesses, […]<\/p>\n","protected":false},"author":1,"featured_media":264,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-129","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/pages\/129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/comments?post=129"}],"version-history":[{"count":19,"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/pages\/129\/revisions"}],"predecessor-version":[{"id":429,"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/pages\/129\/revisions\/429"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/media\/264"}],"wp:attachment":[{"href":"https:\/\/plugins.cspgeeks.com\/wp-json\/wp\/v2\/media?parent=129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}