UPDATE:
So much for a ‘dedicated’ Fresh Pass hotline for FP members. another bait/switch. call it and get some AI crap lady you have to get through to get to a live person, then when you do they are located overseas and don’t have a clue what you’re talking about. It never used to be like this, I always had good experiences calling their FP department if I had an issue. I asked to speak to someone in the US, tell me they can’t connect me, to call back and try to get a US person. Call back, again they’re in Pakistan or whereever.
Very disappointing how far they’ve fallen in recent months between these lowered redemption options and lack of c/s for Fresh Pass members.
I sent a note to them on their official FB account, haven’t heard back yet, so stay tuned.
