Customer Service Leadership in the age of AI
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The Coming Obsolescence of Customer Success
Why the Department Will, and Should, Disappear
Dec 18, 2025
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Peter Armaly
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Cheers to people working hard outside the glare and noise of AI
You know what’s good about being a judge on a panel for an International Customer Experience Awards program in late 2025?
Nov 7, 2025
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Peter Armaly
3
Y2K, AI, and other matters of technical debt
Big confession ==> I saw a problem for society and I chose to remain silent.
Aug 29, 2025
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Peter Armaly
3
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AI investment requires of leaders that they ask the tough questions first
Even when they have no idea what the answers will mean
Aug 6, 2025
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Peter Armaly
4
2
Thoughts on AI
Two sides of a coin
Jun 10, 2025
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Peter Armaly
4
2
Promises made aren't always promises kept
I’m old enough to remember a few outrageous promises made decades ago.
May 29, 2025
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Peter Armaly
3
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Rethinking Customer Services
Why B2B Giants Must Bet Big on AI — and Fast
May 26, 2025
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Peter Armaly
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Leading Teams, One Data Point at a Time
This is Leading Teams, One Data Point at a Time, a newsletter about how looking at a single data point can slow you down and evolve the way you think.
Dec 27, 2022
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Peter Armaly
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Customer Service Leadership in the age of AI
Why artificial intelligence changes everything in business, including your day to day job as a team leader.
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