Payments Terms of Use

1. Link a Financial Account

You must link a financial account ("Linked Financial Account") to receive payouts. The name on your Linked Financial Account must match the name on your eBay account. Requirements vary depending on where you reside/your business is established:

• US, Canada, UK, or Australia: A bank account based in your country of residence or establishment, or other approved instrument (e.g., debit card)
• EEA (excluding Iceland): A bank account based in any EEA country (except Iceland)
• Switzerland or Liechtenstein: A bank account based in Switzerland or Liechtenstein
• Additional Countries: We may require a specific third-party financial institution, or offer the option to use a local bank account.

If we cannot debit your Linked Financial Account for Owed Amounts (as defined in Section 8), you must keep another valid payment method on file with us, and we may withhold payouts until you have successfully provided it.

You may only receive payouts to your Linked Financial Account. You may change your Linked Financial Account at any time, subject to our approval.

Payouts will be made to your Linked Financial Account once you have completed the Linked Financial Account verification process and we’ve finished checks for security, risk, anti-money laundering, and other legal assessments. Collecting and checking this information helps fight the funding of terrorism and money laundering activities. The assessment typically takes up to two (2) business days after your completion of the verification process, or longer if any issues or irregularities arise in which case we will complete our assessment without undue delay.

If we offer you the option to receive payouts to more than one Linked Financial Account, we’ll allocate your payouts as instructed.

By linking an account, you represent and warrant that you legally own and have the legal right to use it.

In certain circumstances, we may permit you to direct payouts to a Linked Financial Account owned or controlled by your legal representative. If you use a legal representative’s account, you confirm they’re authorized to receive payouts for you and you fully release us from any and all liability for losses you may sustain from disbursements made by us to your legal representative under these Payments Terms of Use.

2. Provide Required Information

You must give us all information we request to:

• Verify your identity
• Comply with laws (e.g., anti-money laundering, sanctions)
• Manage payouts
• Assess fraud and risk

If you are an individual, this information may include, but is not limited to, your full name, address, phone number, date of birth, taxpayer identification number, bank account information, and a form of government-issued identification (such as your driver’s license or your identity card).

If you are a business, this information may include, without limitation, your full business name, residential or business address, phone number, entity type, bank account information, tax identification number, and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative, legal representative, and/or primary contact, such as name, contact information, nationality, title, and government-issued identification (such as driver’s license or identity card). We cannot issue payouts or tax forms (like IRS Form 1099-K) without accurate, complete, and up-to-date information.

3. Confirm Your Identity

You must provide any and all additional information we need to verify your identity or payment requests (e.g., confirm a phone number or email). You understand that without this, we may be unable to complete certain transactions.

4. Keep Your Information Updated

You must keep your information accurate and current. We may update records based on data from you, your bank, or payment providers.

You may only use payment methods you’re authorized to use. Changing key details, such as your country of residence, may require repeating some or all of the onboarding steps.

5. Follow Applicable Laws and Policies

You must comply with all laws, rules, and third-party terms (e.g., card-issuer rules).

Third parties (e.g., banks or card networks) may have terms that apply to your transactions. These could include terms and conditions related to the settlement of funds, chargebacks, prohibited items, and overdrafts. Breaches may result in fees, delays, or other actions. We are not responsible for those third-party terms or consequences. Failure to abide by third-party terms and conditions may result in fees charged to you, delays in your receipt of funds, or other actions. You agree that we have no control over, responsibility for, or liability for such fees, delays, or actions.

6. Allow Verification

You authorize us and our Affiliates to verify and evaluate the information you provide. This may include:

• Confirming your bank account and identity
• Obtaining third-party reports (e.g., credit bureaus)
• Cross-checking with other data sources

Third parties may include without limitation banks, credit and consumer reporting agencies, data brokers, and service providers.

If we cannot verify your information, we reserve the right to close, suspend, or limit your account, rescind your access to any or all of our services, and limit access to your funds. We are not responsible for losses you suffer due to missing or inaccurate data you provide.

Payout Currency

Your “Payout Currency” is the currency we use to send your sales proceeds to your Linked Financial Account. It’s generally determined by your country of residence/establishment, unless we agree otherwise:

• United States — US Dollar (USD)
• EEA (except Iceland) — Euro (EUR)
• United Kingdom, Switzerland, Liechtenstein, or Australia — Local currency based on your country
• Canada — Canadian Dollar (CAD) or US Dollar (USD), if available and selected by you
• Additional Countries (as defined in the table above) — US Dollar (USD), or another currency if we offer it and you choose it

We may offer more payout currencies in the future. If you list an item on an eBay website in a different currency than your Payout Currency, the paid amount will be converted into your Payout Currency. This conversion uses our transaction exchange rate and may include a currency conversion fee (see Section 3/Seller Payment Fees). Similarly, your receipt of eBay Services from Affiliates may cause you to incur fees which are published in a currency other than your Payout Currency; if this happens, we may convert such fees into your Payout Currency in the same manner described above.

Note: If you’re in an Additional Country, your bank might charge a separate fee to convert funds from USD into your local currency.

Settlement of Funds and Payouts

After each Managed Payments transaction, we’ll notify you of the payment.

Unless subject to a hold under these Payments Terms of Use, your transaction proceeds will generally be available for disbursement within one to two business days after buyer payment is confirmed in checkout, although actual availability may vary depending on the buyer’s payment method and when the payment is received by us. In some cases (for example, if you are a new seller on eBay, or if you are a private seller in the UK), funds may become available for disbursement after the item is deemed delivered, as described in this help page.

Once available, your funds will be grouped in a batch for payout to your Linked Financial Account, either automatically, based on your selected payout schedule (if such scheduled payouts are made available to you), or on-demand, following your individual payout request. If scheduled payouts aren’t available for your account, we may periodically transfer available funds to your Linked Financial Account.

We may deviate from the agreed settlement and payout process as needed for compliance or risk-related reasons, unforeseen operational or technical reasons, or events outside our control. If we are unable to settle or disburse your funds, we may refund the buyer or otherwise process these funds as required by applicable law (such as abandoned property laws).

Funds we receive on your behalf do not constitute deposits. If received by eCI, eCA, or eCCA, they represent an unsecured claim for payment against us. We may combine your funds with those of other customers and invest them according to applicable laws. You do not have any ownership interest in these investments and any interest earned from these investments will be retained by us. To the extent you may have any beneficial ownership in the interest or proceeds of these investments, you assign any right, title, and/or interest therein to us.

Payouts are typically credited to your Linked Financial Account within one to three business days after disbursement is initiated, but timing may vary depending on your region and your bank’s processing times.

We will provide you with monthly transaction statements at no cost, accessible via Seller Hub.

Returns and Cancellations; Refunds

If your buyer is entitled to a refund for a return or cancellation for a Managed Payments transaction—either under your agreement with the buyer or under eBay`s policies—you authorize us to issue the refund to the buyer on your behalf.

eBay Money Back Guarantee Programs

eBay offers buyers protection programs on certain eBay Services to ensure that buyers receive the item they ordered or get their money back (“eBay Money Back Guarantee” in most jurisdictions and “eBay Buyer Protection Program” in Germany, collectively referred to as “eMBG”).

You understand if your buyer successfully files a claim under eMBG for a Managed Payments transaction, the eBay company offering the eMBG program (“eMBG Service Provider”) will, pursuant to the User Agreement and eMBG policy, reimburse the buyer the amount owed on your behalf and charge you the respective amount.

Disputes

A buyer—or the owner of the payment instrument used—may start a payment dispute (called a “Dispute” within this Part I) related to a Managed Payments transaction. This can include, for example, a chargeback, direct-debit reversal, or a PayPal buyer protection claim. The buyer’s financial institution will make the final decision on the Dispute.

We will notify you when a Dispute is opened and ask whether you want to accept or contest it:

• If you accept, you agree the buyer will receive a refund.
• If you challenge it, we will submit any supporting evidence you provide to the buyer’s financial institution.

You must provide any requested information within our specified timeline. If you don’t, you risk losing the full amount in Dispute, as determined by card network and payment service provider rules.

If you accept the Dispute, or if the financial institution rules in favor of the buyer, the amount will be refunded to the buyer and charged to us. You must reimburse us unless you qualify for eBay’s Seller Protection policy for payment disputes, in which case you're not responsible for the refund.

Even if you accept the Dispute, we may still challenge it at our discretion and at no cost to you.

Some payment providers offer arbitration to appeal a Dispute outcome. We may ask for your consent to enter arbitration on your behalf. If you agree to arbitration, you authorize us to handle the process for you. You will cover any costs or legal fees, as agreed between you and us in each case in advance. We may pay these first and recover the amount from you later.

You agree not to reopen or challenge the outcome of any Dispute we have already resolved. If you're a consumer in the EU, UK, or Australia—or an Australian Small Business as defined in the Australian Competition and Consumer Act 2010 (Cth)—your rights to file a complaint or pursue legal action in court remain unaffected.

Seller Protection

If you qualify under the Seller Protection policy offered by the eBay Affiliate providing you with eBay Services, and you meet all of its conditions, you will not be held liable for:

• Refunds related to eBay Money Back Guarantee (eMBG) claims
• Disputes (e.g., chargebacks or reversals)
• Unauthorized transactions involving the use of funds on eBay to pay

To be protected, you must:

• Meet all eligibility requirements outlined in the Seller Protection policy
• Fulfill your seller obligations under that policy

For details, refer to the applicable Seller Protection policy provided by the eBay Affiliate offering the eBay Services in your region.

Fines, Penalties, and Losses

We are unable to manage payments for prohibited and restricted items. For example, you may not use our Payment Services for gambling-related activity. Before listing an item, ensure it complies with eBay’s rules, applicable laws, and any restrictions set by credit card networks or third-party payment providers.

You agree to indemnify and reimburse us for any reversals, chargebacks, claims, costs, losses, damages, fees, fines, penalties, and other liabilities and expenses we incur due to:

• Your breach of these Payments Terms of Use, the User Agreement, including eBay policies,
• Your violation of laws or third-party rights, or
• Any transaction processed by us for you for an item or service you listed on eBay (including without limitation the accuracy of your item description or any claim or dispute arising out of items or services offered or sold by you).

Holds

We reserve the right to restrict your access to funds when necessary to manage risks related to providing you the Payment Services.

You agree that we may place holds on your funds—or instruct a payment service provider to do so—before disbursement, including in stored value or payment accounts.

We’ll display the hold amount and status in the Payments tab of Seller Hub or My eBay, and notify you through the eBay Message Center and/or email. We may ask for more information to resolve the issue.

If you're a consumer in Germany, eBay Sarl will apply holds to your funds as described in Part III, Section 6. For all other sellers, we apply holds as described below.

We may place a hold if we detect increased risk—such as identity verification issues or buyer disputes. Learn more about hold types and examples.

We take into consideration relevant factors when assessing the risks including your selling history, seller performance, seller type, returns and cancellations, chargebacks, eMBG claims, riskiness of listing category, transaction value, and our ability to collect Owed Amounts from you.

We may cancel or freeze payouts as necessary to comply with our legal obligations in connection with fraud prevention, risk management, or regulatory compliance, or, upon lawful request by our Affiliates, to enable them to comply with legal obligations applicable to them (such as compliance with tax-related obligations from EU DAC7 legislation).

We will release holds once the associated risk is reduced or resolved.

If your payout entity is eCI, eCA, or eCCA, we may keep a portion of your funds after account closure to cover refunds or Disputes. We’ll return unused amounts to your Linked Financial Account within 190 days of your eBay account closure, unless the law requires otherwise.

Delays from your bank’s settlement procedures are outside our control.

Reserves

To help manage risk and secure your obligations under these Payments Terms of Use, we may require a reserve on your funds. This means that a portion of your transaction proceeds will be temporarily held and not available for payout.

There are two types of reserves:

• A rolling reserve withholds a set percentage of your daily proceeds for a fixed period to be released to you later at a scheduled time on a rolling basis. For example, we may require a rolling reserve of 10% for a period of 60 days. Under this requirement, 10% of your transaction proceeds earned on day 1 will be withheld from your payouts and then be released to you on day 61. Subsequently, 10% of your transaction proceeds earned on day 2 will be withheld and then released to you on day 62, and so forth. Rolling reserves are the most common type of reserve.
• A minimum reserve holds a fixed amount (e.g., £5,000), either by gradually collecting a portion of your proceeds or deducting the full amount from pending payouts.

We may require a reserve if we have reason to believe that there is an increased risk of non-fulfillment of your obligations under these Payments Terms of Use. We take into consideration relevant risk factors before requiring a reserve, including, as applicable (i) your eBay account history, (ii) whether the category you are listing in has a higher likelihood of chargebacks or refunds, (iii) whether your eBay account has an elevated number of customer claims or disputes, (iv) your business and/or personal credit history (business sellers may be subject to credit agency checks if permitted by applicable law), (v) whether you are selling products in advance of availability (pre-selling orders), and (vi) whether you have extended delivery time frames.

Reserves can be raised, lowered, or removed based on your account performance and the risk associated with your use of Managed Payments. The amount of each reserve (and any subsequent change) will be reasonably determined based on the seller-specific risk (including the volume of your sales). The amount and status of any reserve will be shown in the Payments tab in Seller Hub or My eBay, and we’ll notify you if a reserve is applied.

If eCA is your Payout Entity, additional rules may apply under the Seller Reserve Terms and Conditions, which you agree to by accepting these Payments Terms of Use.

Our Liability

If we have acted with reasonable precautions and/or in accordance with our legal obligations, we are not liable for any unauthorized, incorrectly, unexecuted, or delayed payment transactions when such issues were caused by abnormal and unforeseeable circumstances beyond our control.

Signature

When required by anti-money laundering or other legal rules, your acceptance of these Payments Terms of Use may serve as your legal signature, unless prohibited by law.

Security

You agree to follow our security measures for using Managed Payments. You're responsible for keeping your eBay login credentials (passwords, codes, etc.) safe. Unless protected by our seller protection policies, you’re also responsible for any transactions made or actions taken using your account.

If you notice an unauthorized, delayed, or incorrect payment, you must notify us right away using the contact information in the Introduction Section. If you notify us by telephone of such a transaction, we may request written confirmation immediately following the notification. The notification shall be free of charge.

Third-Party Providers

We may use eBay Affiliates or third-party service providers (together “Service Providers”), such as those that process payments, verify identity, or assess risk, in various locations to help us provide Managed Payments. These Service Providers may also subcontract tasks to other eBay Affiliates or third parties. In this context we may transfer your data to such Service Providers.

We may also contact you through the eBay Affiliate that provides your eBay Services. For example, that Affiliate may notify you about account holds or restrictions.

You explicitly agree that we may outsource services (including sub-outsourcing) to Service Providers, and you accept that the obligation of secrecy does not exist with respect to the related transfer of data (e.g. contact details, account information, sales related information) to such Service Providers.

These providers are either subject by law to a professional secrecy obligation, as provided by the law applicable to the Service Provider, or will be contractually bound to comply with strict confidentiality rules. Only a limited number of persons within the relevant Service Provider will be able to view your data on a need to know basis.

Regardless of who assists us with Managed Payments, the appropriate eBay Payment Entity remains accountable to you for the performance of the services under these Payments Terms of Use.

In conformity with our User Privacy Notice, we may also share information collected by us pursuant to these Payments Terms of Use with our Affiliates as necessary to enable your continued use of our Payment Services and the eBay Services. Please view our User Privacy Notice for more information on the collection and processing of personal data, including details on processing purposes and legal bases under applicable data protection laws.

Data Protection

Our performance of Payment Services entails the processing of your buyer’s personal data when a sale happens. With respect to such data processing, you, the Responsible Payment Entity, and the Payout Entity each act as a separate data controller/business under applicable data protection laws. You agree to comply with your obligations as a data controller/business pursuant to all applicable data protection laws to which you are subject, and provide us with all reasonable cooperation, information, and assistance as necessary for us to meet our requirements as a data controller/business.

Specific Payment Methods

On some eBay sites in the EU and UK, buyers can choose "Specific Payment Methods" such as direct debit, payment by invoice, or installment payments. These options are offered by eBay’s "Payment Partners".

When a buyer uses a Specific Payment Method for the purchase ("Sales Contract"):

• You agree to sell and assign your purchase claim against the buyer to the Responsible Payment Entity for that purchase (see Part I, Section 4/International Sales).
• The Responsible Payment Entity will then sell and assign the claim to its Acquirer (e.g., Adyen N.V.), who sells and assigns it on to the Payment Partner who will assume the payment default risk as described below, or to the Payment Partner directly. This arrangement is referred to as a “Chain Assignment”.

The buyer pays the Payment Partner, who forwards the funds through the Acquirer to the Responsible Payment Entity, which settles the payment to you.

You shall conclude with your buyer the Payment Partners’ terms and conditions for the use of the Specific Payment Method, including any applicable privacy notice (“Partner Terms”). You hereby agree that the respective Partner Terms shall be part of the Sales Contract where the buyer uses a Specific Payment Method. You authorize eBay and its Payment Partners to present those terms to the buyer on your behalf at checkout.

Note: The Payment Partners and Acquirers will not be a party to and do not have any contractual obligations to you under these Payments Terms of Use or any agreement between you and eBay, the buyer, or any other third party.

Purchase and Assignment of Seller Receivables

When a buyer uses a Specific Payment Method, you agree that the Responsible Payment Entity purchases your purchase claim against the buyer after the sale is completed.

Here’s how it works:

• Each time a sale is made, your purchase claim against the buyer (the "Seller Receivable") is automatically offered to the Responsible Payment Entity.
• If accepted, a "Single Purchase Agreement" is formed, and your Seller Receivable becomes a "Purchased Receivable".
• You hereby assign to the Responsible Payment Entity all current and future Seller Receivables —including the right to collect payment and any related or ancillary rights. These ancillary rights include security interests, transport or deficiency insurance claims, withdrawal or rescission rights, and any claims against third parties with respect to the relevant Seller Receivable. The Responsible Payment Entity hereby accepts the assignment. Upon conclusion of a Single Purchase Agreement, you and the Responsible Payment Entity reiterate the assignment of the relevant receivable identified through the transaction-ID in the purchase offer whereby the purchase offer constitutes an offer to assign the relevant receivable from you to the Responsible Payment Entity and the acceptance of purchase offer constitutes an acceptance of this offer by the Responsible Payment Entity.

If further confirmation is needed to validate the assignment, you agree to take any necessary action or sign any documents the Responsible Payment Entity requests.

You also irrevocably authorize the Responsible Payment Entity with the power of sub-delegation to notify the buyer about the assignment and to exercise related rights in its own name, including any rights that can't be transferred.

Collection Risk/Collection

If the Responsible Payment Entity purchases a Seller Receivable from you as described in Section 7 (Purchase and Assignment of Seller Receivables), it also assumes the risk of non-payment from the buyer—except in certain cases described in Section 7 (Defect Receivables).

This means:

• Even if a buyer becomes insolvent or payment cannot be collected from the buyer for other reasons, the Responsible Payment Entity will pay you the purchase price for the Purchased Receivable (minus any applicable fees or deductions).
• It is up to the Responsible Payment Entity and our Payment Partners to decide whether or how to pursue collection from the buyer. You won’t be involved in that process.
• The financial risks and obligations related to enforcement are borne by the Responsible Payment entity who passes these along to the Acquirer and then to the Payment Partner through the Chain Assignment.

Representations and Warranties

Each time a Seller Receivable is purchased under a Single Purchase Agreement (making it a Purchased Receivable), you make the following representations and warranties to the Responsible Payment Entity:

1. The Purchased Receivable is legally valid, validly assigned to the Responsible Payment Entity, and enforceable against the buyer.
2. You have full ownership rights to assign and transfer the Purchased Receivable, and it has not been assigned or transferred to anyone else.
3. You will ship, deliver, or provide the item(s) to the buyer completely, on time, and as described in the Sales Contract—so the buyer has no valid reason to withhold payment or seek refunds, set off, claim supplementary performance, reduction, rescission right, or damage claims.

These representations are also passed along “back-to-back” to the Acquirer and Payment Partners through the Chain Assignment process.

Assignment of Purchased Receivables back to You/Disputes

In certain cases, a Purchased Receivable may be returned (assigned back) to you. This happens when the Purchased Receivable becomes a "Defect Receivable", including:

• The buyer cancels the Sales Contract due to a withdrawal right or a return you offered.
• A claim or dispute is filed (such as an eMBG claim) where the buyer objects to the Purchased Receivable, and you don’t provide valid proof of shipment, delivery, or other required performance.
• You breach a representation or warranty from Section 7 (Representations and Warranties).

or in any other case where you give a refund to a buyer for any Purchased Receivable (“Refunded Receivable”).

In these cases, the Acquirer may return the Defect/Refunded Receivable to the Responsible Payment Entity, who may then reassign it to you.

The Responsible Payment Entity hereby assigns all current and future Defect/Refunded Receivables to you under the condition that we notify you of the refund to the buyer in relation to a Defect or Refund Receivable (the “Reassignment Notice”), and you hereby accept the assignment of all current and future Defect/Refunded Receivables. You are obliged to pay back any purchase price which you have received from the Responsible Payment Entity for the Defect/Refunded Receivable without undue delay after the relevant Re-Assignment Notice was provided. The Responsible Payment Entity is entitled to set off this claim against you with any further payment it is obliged to pay to you.

Information and Assistance Obligations/General Provisions

You must promptly inform us if:

• You become aware that any of your representations or warranties (see Section 7 (Representations and Warranties)) were incorrect or have been breached.
• You learn of any issue that could materially impair or jeopardise claiming the amount of the Purchased Receivable from the buyer or reduce the chances of the buyer paying.
• You learn of any issue that might materially change your solvency.

If you accidentally receive a payment directly from a buyer for a Purchased Receivable:

• You must reject the payment, refund it to the buyer, and tell them to pay the appropriate Payment Partner instead.
• You must also notify us about the rejected payment.

Upon request, you must provide any information, records, or documents needed by the Responsible Payment Entity, the Acquirer, or the Payment Partner to verify or enforce the Purchased Receivables.

All Sellers (except consumers in Germany)

We may amend these Payments Terms of Use by giving you written notice (e.g., via Seller Hub, eBay Message Center, or our website). We’ll notify you before the changes take effect, based on your Payout Entity:

• eBay Sarl – at least 2 months in advance
• eCUK (if you’re a consumer, micro-enterprise, or charity) – at least 2 months in advance
• eCA – at least 30 days in advance
• All others – at least 14 days in advance

If you're a consumer outside Germany with eBay Sarl or eCUK as your Payout Entity, you are deemed to have consented to changes unless you reject them before they take effect. For all others, continuing to use Managed Payments after the effective date means you accept the changes.

Consumers in Germany

If you are a consumer in Germany, we may propose changes to these Payments Terms of Use at any time. We'll notify you in text form (e.g., email and/or via Seller Hub or Message Center) at least 2 months before the changes are expected to take effect.

Changes we propose only take effect if you accept them as follows:

• Material changes (as defined below): We will request your explicit consent.
• Non-material changes: You’re deemed to have accepted the proposed changes unless you reject them in text form (e.g., email) before they take effect. In case we propose non-material changes, we'll inform you about your right to reject, the time period, and your termination right (see subsection below) in the notice with which we propose the changes.

A “material change” is a change of these Payments Terms of Use (especially with respect to provisions defining the type and general scope of the agreed services or the term and termination) in our favor, which would significantly shift the balance between service and remuneration to your disadvantage or would effectively establish an entirely new contract.

Changes required by law, court rulings, legal orders or due to binding undertakings to consumer or competition protection associations or regulators do not constitute a material change.

Your Right to Terminate in case of amendments (All Sellers)

If you disagree with any proposed changes, you may terminate these Payments Terms of Use at no cost before the effective date, in line with Section 10 (“Term, Termination”). The amended Payments Terms of Use will always be posted on the eBay website.

Our Right to Terminate

We may terminate this agreement by giving you written notice via email to your registered email address:

• 14 days in advance; or
• 2 months in advance if your Payout Entity is eBay Sarl; or
• 90 days in advance if your Payout Entity is eCUK and you are a consumer, microenterprise or a charity.

We may also terminate immediately or with less notice if:

• We’re required to do so by law or court order.
• A government authority instructs us to do so to comply with anti-money laundering or counter-terrorism financing laws.
• We have reason to believe you’re engaged in illegal or prohibited activity (e.g., fraud, money laundering, sanctions violations).
• We can’t verify your identity or other required information.
• You breach a material obligation or seriously or persistently violate these terms.

Your Right to Terminate

If your Payout Entity is eBay Sarl or eCUK, you may terminate these Payments Terms of Use and close your payment account with 1 month’s notice by:

• Emailing eBay Sarl at payments@ebay.de or eCUK at paymentsinfouk@ebay.com, or
• Contacting Customer Service (via chat or Contact Us form).

If your Payout Entity is not eBay Sarl or eCUK, you can terminate by closing your eBay account. If you continue to use Managed Payments afterward, you’ll be deemed to have accepted these terms again.

If you terminate your agreement with one eBay Payment Entity, it applies to all others as well.

Effect of Termination

Using eBay as a seller requires continued registration for Managed Payments. If you terminate this agreement, you can’t continue selling on eBay and using the other eBay Services provided by our Affiliates. Our Affiliates may terminate your User Agreement accordingly.

Termination doesn’t affect obligations or rights that already accrued until termination. You’re still responsible for any amounts owed to us relating to your activities prior to termination, and we can collect them as described in these Payments Terms of Use.

Any pending transactions will be completed under these Payments Terms of Use, unless prohibited by law.

After termination takes effect, you’ll no longer be able to list or sell items on eBay Services.

For the purposes of these Payments Terms of Use:

1. A micro-enterprise is an enterprise, which employs fewer than 10 persons, and has a turnover or annual balance sheet that does not exceed €2 million;
2. A charity is a body whose annual income is less than £1 million and is a charity as defined in England and Wales by section 1(1) of the Charities Act 2011, in Scotland by section 106 of the Charities and Trustee Investment (Scotland) Act 2005, or in Northern Ireland by section 1(1) of the Charities Act (Northern Ireland) 2008; and
3. A consumer is an individual acting for purposes other than a trade, business or profession.

If you become a micro-enterprise, charity or consumer, you should immediately notify us, and the terms applying to those customers (as indicated in these Payments Terms of Use) will apply to you. If you are no longer a micro-enterprise, charity or consumer, then you should notify us immediately, and the terms applying to those customers (as indicated in these Payments Terms of Use) will no longer apply to you.

Provided that you are not a micro-enterprise, charity or consumer, you agree that:

1. Part 6 and regulations 66(1), 67(3) and (4), 75, 77, 79, 80, 83, 91, 92, and 94 of the Payment Services Regulations 2017 do not apply in respect of these Payments Terms of Use;
2. If you become aware of any unauthorised transactions then you will notify eCUK by contacting the Customer Service via any of the available communication methods (e.g. Contact Us form, chat) without undue delay, and in any event no later than sixty (60) days after the debit date;
3. eCUK will not be liable to you for any unauthorized transaction unless you have notified it in accordance with (b) above;
4. eCUK will not be liable to you for any unauthorized transaction if it has reasonable grounds to suspect that you have acted fraudulently.

Required Information

You must ensure we are provided with the data required for us to execute the payment transaction. If we are executing a payment in respect of a refund owed to a buyer (of an item you sell on eBay) and we do not have sufficient data to execute such transaction we reserve the right to ask the buyer’s payment service provider for the required information.

We require the following information for the execution of a payment transaction:

• Your name,
• Your eBay username,
• The buyer’s name (where applicable),
• The buyer’s eBay username, and any other data about the buyer which the buyer’s payment service provider or we may require (where applicable),

• The currency of the payment transaction (if possible, in abbreviated form),
• The amount of the payment transaction, and
• The beneficiary’s payment details.

We may also require specific information, such as a one-time authorization code sent to your verified phone number or email address, to authenticate a payment transaction (or to allow you to access certain information related to Managed Payments on eBay).

To the extent reasonably possible, we will automatically utilize the information stored in our systems. Where the required information provided by you or (where applicable) the buyer is not fully available or is inaccurate, we will not bear any liability for any damage, delay, or other consequence from the non-execution or defective execution of the relevant payment transaction.

Receipt of Payment Orders

A payment order will be deemed to have been received by us if:

• Carried out by means of a payment card, then in accordance with the card schemes rules; or
• Received by our available electronic communication channels, then on the business day when it is actually received by us.

If the payment order is not received on a business day, it will be deemed to be received on the next business day. “Business days” in this Part VI of these Payments Terms of Use shall mean the days on which banks in London are open for regular business.

You may not revoke a payment order after we have received it. However, if we have agreed that a payment order will be executed on a certain future date, the business day prior to this future date will be the latest you can revoke the payment order.

Refusal of Payment Orders

We reserve the right to refuse the execution of a payment order when:

• The payment order information contains factual errors and/or is incomplete;

• You have not satisfied your obligations under these Payments Terms of Use or any other agreement between you and us;
• There are doubts about the validity of the instruction, or the identity or authority of the person giving the payment order; or
• The payment order, if executed, would lead to a breach of the applicable rules, laws, or regulations.

We may charge a reasonable fee for such a refusal.

You acknowledge that when executing a payment transaction, we may have to disclose information mentioned above and your legal address to the other party’s payment service provider and, where relevant, also to intermediaries involved in the execution of the payment transaction. You expressly accept and instruct us to disclose such data.

Where you are the payer, the execution of the transaction may depend on us having received the respective amount from you prior to the execution, or there being sufficient funds in your E-Money Account to fund the transaction.

Individuals

If you are an individual acting in your own capacity and not on behalf of a business, you may not use the Payment Services to receive or transfer funds on behalf of another natural person or a legal entity.

Complaints

Any complaints about eCUK or the services it provides should first be addressed to eCUK. You agree that all responses from eCUK relating to such complaints may be sent to you by email. We will consider any complaint sent by you to us. For further information, please refer to our Complaints Procedure.

If you are a consumer, micro-enterprise or charity that is resident in the United Kingdom, you may also escalate your complaint to the Financial Ombudsman Service, which is the competent authority to receive out-of-court complaints by customers of payment service providers authorised in the UK, if you are not satisfied with eCUK’s answer to your complaint. For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services Standard Explanatory Leaflet.

If you are suspicious about a financial service provided by us, or you want to report a scam, you can make a complaint to the Financial Conduct Authority (www.fca.org.uk).

Communication

We will communicate with you in the language(s) in which we provided these Payments Terms of Use to you. You agree that we may give you notice or other information by posting it in your eBay Account, emailing it to your registered email address, mailing it to your registered physical address, calling your phone number, or sending you mobile messages.

Legal notices to eCUK (with the exception of a termination notice pursuant to Part I, Section 10) shall be served by mail to the following address: eBay Commerce UK Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey TW9 1EJ, United Kingdom.

You may request a copy of any legally required disclosures (including these Payments Terms of Use) from us; we will then provide it to you in a format which allows you to store and reproduce the information (for example, by email) or, upon your request, on paper.

Governing Law and Jurisdiction

These Payments Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. If you are acting as a consumer (rather than as a business) and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of English law.

As a consumer, you may bring any judicial proceedings relating to the Payments Terms of Use and these additional Payments Terms for Payment Services provided by eCUK before the competent court of either your place of residence or eCUK's place of business in the United Kingdom. If eCUK wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business seller, you agree to submit to the exclusive jurisdiction of the English courts.