See Olark in action
Thanks for your interest in Olark. Below you'll find short demo videos covering our two product lines — live chat for real-time human conversations and Aiden AI for 24/7 automated sales and support. If you have questions about anything you see, the chat widget in the bottom-right is staffed by real people.
Live Chat
Real conversations between your customers and your team. Customizable, accessible, and packed with the operator-side tools (transcripts, reports, automation, integrations) that have made Olark the chat platform of choice for 12,000+ businesses since 2009.
Live chat features →Aiden AI
24/7 AI sales and support trained on your knowledge base. Aiden answers questions, qualifies leads, and routes the right conversations to your team — turning your website into a revenue-driving assistant.
Meet Aiden →Aiden AI in action
Four short walkthroughs covering Aiden's main capabilities — pulled from our four product tiers.
Sales Bot
Watch Aiden handle a customer journey end-to-end: routing buttons at the start of chat, dynamic lead qualification, and a hand-off to your sales team based on the answers. The same flow works for support deflection or e-commerce navigation — Aiden adapts to your script.
Live Search
Visitors type a question, Aiden surfaces the answer in real time from your knowledge base, FAQ, and help center — no clicking around. See how Live Search shortens the path from "I have a question" to "I have an answer" and reduces ticket volume in the process.
AI Analyst
Aiden doesn't just chat — it analyzes. The AI Analyst spots patterns across thousands of conversations and surfaces the questions you should be answering on your site, the leaks in your funnel, and the topics most likely to convert. See how it turns chat data into product and marketing intel.
Signature & Bespoke Demo
Watch Aiden run an entire pre-sales workflow on a real site: pre-chat CRM lookup, intent-based routing to the right rep, and a clean handoff with full conversation context. Every business is different, so we'll build a personalized walkthrough configured for your industry, your customers, and the outcomes you're trying to drive — chat scripts, agent workflows, the works.
Live chat tour
A five-video walkthrough of the live-chat side of Olark — what visitors see, how your team responds, and the configuration patterns that make customer chat feel effortless.
What Your Visitors Will See
A few examples of how Olark appears on our customers' websites — the standard chatbox, a click-to-chat button, plus online and offline modes.
How You Talk to Customers
Once Olark is installed on your site, you'll log in to the Olark Chat Console to talk to your customers. This video shows how your agents reply to chats, start conversations, and view visitor and customer information.
Automated Messages with Targeted Chat Rules
Targeted Chat Rules let you send automated messages based on visitor behavior. A customer spends 30 seconds on your checkout page? Send them "Anything else I can help with?" Targeted Chat Rules go beyond just automated messages — see the range of ways you can customize Olark using rules.
Chat Transcripts and Reports
Olark saves your chat conversations and transcripts, which you can review, search, and sort at any time. Detailed real-time reporting helps you identify your busiest chat times and most effective agents.
Integrate Olark with Your CRM
Olark's chat platform integrates with a wide array of CRMs, marketing automation platforms, help desks, and team communication tools like Slack. If we don't have a supported integration for your preferred platform, you can build your own with Webhooks.
Your next customer is on your website. Talk to them.
Ready to see Olark on your own site? Start a free trial — no credit card required — or schedule a call with a real human to walk through your specific use case.