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Healthcare’s most comprehensive experience management platform.

Technology and techniques to drive the most human healthcare experiences for everyone, from patients and caregivers to consumers and communities.

Multi-channel Listening

Multi-channel feedback

Broad multi-channel feedback from all your stakeholders: workforce and patient to consumers and community

Conversational Listening

Conversational listening

An end to endless impersonal surveys with adaptive human-centered conversational listening and multi-source data capture for the most human picture

People first

People
first

Tech that makes sure people remain the main characters in your story

AI powered

AI-
powered

AI assisted data search and generative insights that respond naturally to the needs of your team

Narrative coaching

Narrative coaching

Narrative coaching and analytics to give the people of your organization the human-centered consultation and support they need

THE MOST HUMAN WAY TO

Listen, understand, and improve

A next-generation suite of AI enabled products that create a more natural way to collect, analyze, and deliver feedback.

OUR HOLISTIC APPROACH

Across the healthcare experience

By leveraging advanced technology and deep insights, we ensure each interaction becomes a meaningful moment of connection and care.

DEEPER INSIGHTS, ACTIONABLE FEEDBACK

With AI engineered exclusively for healthcare

Powerful, secure, and private AI, that creates a more human way to collect, analyze, and deliver feedback. Make healthcare more intentional for you, your team, and your patients.

Human Understanding backed by
healthcare-specific technology you can trust

Human Understanding backed by healthcare-specific technology you can trust
Equity, Data, and Partnership Drive Better Care

Nemours Children’s Health partnered with NRC Health to uncover hidden disparities and improve clarity after visits, reducing ED returns and delivering consistent experiences for every family.

Read the case study

Align Expectations and Experiences to Protect Trust

When promises and experiences don’t match, trust erodes. NRC Health’s Trust Cliff framework helps leaders close gaps between brand image and frontline delivery.

Explore the nSight

Technology That Drives Human Understanding

NRC Health’s patient experience tools help you humanize care, improve safety, and maximize value-based revenue.

Start Improving Experiences Today

Bring unrivaled market intelligence to the heart of every business decision

Why are consumers choosing your brand for their care and will consumer choice be the next big healthcare disruption?

Bring unrivaled market intelligence to the heart of every business decision

Why are consumers choosing your brand for their care and will consumer choice be the next big healthcare disruption?

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Let’s stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.

Working together with leading healthcare brands

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Mass General Brigham logo

HUB26 | 32nd ANNUAL NRC HEALTH CONFERENCE | JOIN US IN 2026