{"id":21417,"date":"2024-11-07T15:42:37","date_gmt":"2024-11-07T10:12:37","guid":{"rendered":"https:\/\/networkinterview.com\/?p=21417"},"modified":"2024-11-07T15:42:37","modified_gmt":"2024-11-07T10:12:37","slug":"sla-logging","status":"publish","type":"post","link":"https:\/\/networkinterview.com\/sla-logging\/","title":{"rendered":"SLA Logging"},"content":{"rendered":"<div class=\"netwo-in-between-content netwo-entity-placement\" id=\"netwo-1666668287\"><div id=\"netwo-785049797\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1375203873676133\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-1375203873676133\" \ndata-ad-slot=\"2134143805\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><\/div><p><span style=\"font-weight: 400;\">Logs are an important aspect of monitoring and management. Logs enablement of devices is crucial to perform fault isolation, resolution of issues and also help in locating the root cause of problem for permanent fix. All modern devices have the capability to store and maintain logs by configuring logging parameters.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s topic we will learn about SLA logging capability in <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/docs.fortinet.com\/document\/fortigate\/6.2.0\/fortios-release-notes\/553516\" target=\"_blank\" rel=\"noopener\">FortiOS 6.2<\/a><\/span>, how it is enabled, and how to configure SLA logging in Forti appliances.\u00a0<\/span><\/p>\n<h2><b>About SLA Logging\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">SLA Logging is a daemon function which helps to keep a short 10-minute history of SLA which can be viewed via command line (CLI). The performance SLAs are related to selection of interfaces, failover of sessions, and other information logged. The logs can be used for monitoring of traffic issues for remote sites, and reports, views in <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/networkinterview.com\/fortianalyzer\/\" target=\"_blank\" rel=\"noopener\">Fortianalyzer<\/a><\/span>.\u00a0<\/span><\/p>\n<h3><strong>To Configure \u2018fail\u2019 and \u2018Pass\u2019 Logs Time Interval<\/strong><\/h3>\n<p><span style=\"color: #000080;\"><b>config system virtual-wan-link<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0config health-check<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0edit &#8220;ping&#8221;<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0set sla-fail-log-period 30<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0set sla-pass-log-period 60<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0next<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>\u00a0\u00a0\u00a0\u00a0end<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><b>end<\/b><\/span><\/p>\n<p><strong>View 10-minute performance SLA link history<\/strong><\/p>\n<p><span style=\"color: #000080;\"><b><i>FGT_1 (root) # diagnose sys virtual-wan-link sla-log ping 1<\/i><\/b><\/span><\/p>\n<p><strong>Output\u00a0<\/strong><\/p>\n<p><strong><span style=\"color: #000080;\">Timestamp: Thu Jan 25 11:58:24 2024, vdom root, health-check ping, interface: R150, status: up, latency: 0.000, jitter: 0.000, packet loss: 0.000%.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #000080;\">Timestamp: Thu Jan 25 11:58:24 2024, vdom root, health-check ping, interface: R150, status: up, latency: 0.097, jitter: 0.000, packet loss: 0.000%.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #000080;\">Timestamp: Thu Jan 25 11:58:25 2024, vdom root, health-check ping, interface: R150, status: up, latency: 0.015, jitter: 0.25, packet loss: 0.001%.<\/span><\/strong><\/p>\n<p><span style=\"color: #ff6600;\"><strong>Related:<\/strong><\/span> <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/networkinterview.com\/sla-vs-slo-vs-sli-sre-fundamentals\/\" target=\"_blank\" rel=\"noopener\"><em><strong>SLA vs SLO vs SLI\u00a0<\/strong><\/em><\/a><\/span><\/p>\n<h3><strong>SLA Pass Logs\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">FortiGate generates SLA performance logs as per (sla-pass-log-period) interval\u00a0<\/span><\/p>\n<p><strong><span style=\"color: #000080;\">3: date=2024-01-25 time=10:53:26 logid=&#8221;0100022926&#8243; type=&#8221;event&#8221; subtype=&#8221;system&#8221; level=&#8221;information&#8221; vd=&#8221;root&#8221; eventtime=1551383304 logdesc=&#8221;Link monitor SLA information&#8221; name=&#8221;ping&#8221; interface=&#8221;R160&#8243; status=&#8221;up&#8221; msg=&#8221;Latency: 0.005, jitter: 0.002, packet loss: 0.000%, inbandwidth: 0Mbps, outbandwidth: 0Mbps, bibandwidth: 0Mbps, sla_map: 0x1&#8243;<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #000080;\">7: date=2024-01-25 time=11:52:26 logid=&#8221;0100022926&#8243; type=&#8221;event&#8221; subtype=&#8221;system&#8221; level=&#8221;information&#8221; vd=&#8221;root&#8221; eventtime=1551383544 logdesc=&#8221;Link monitor SLA information&#8221; name=&#8221;ping&#8221; interface=&#8221;R160&#8243; status=&#8221;up&#8221; msg=&#8221;Latency: 0.013, jitter: 0.002, packet loss: 0.000%, inbandwidth: 0Mbps, outbandwidth: 0Mbps, bibandwidth: 0Mbps, sla_map: 0x1&#8243;<\/span><\/strong><\/p>\n<h3><strong>In FortiAnalyzer (GUI)<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-21422\" src=\"https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-1.jpg\" alt=\"\" width=\"800\" height=\"345\" srcset=\"https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-1.jpg 800w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-1-768x331.jpg 768w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-1-300x129.jpg 300w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-1-600x259.jpg 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3><strong>SLA Fail Logs<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">FortiGate generates SLA performance logs as per (sla-fail-log-period) interval<\/span><\/p>\n<p><strong><span style=\"color: #000080;\">6: date=2024-01-25 time=11:52:32 logid=&#8221;0100022926&#8243; type=&#8221;event&#8221; subtype=&#8221;system&#8221; level=&#8221;notice&#8221; vd=&#8221;root&#8221; eventtime=1551383551 logdesc=&#8221;Link monitor SLA information&#8221; name=&#8221;ping&#8221; interface=&#8221;R150&#8243; status=&#8221;down&#8221; msg=&#8221;Latency: 0.000, jitter: 0.000, packet loss: 100.000%, inbandwidth: 0Mbps, outbandwidth: 200Mbps, bibandwidth: 200Mbps, sla_map: 0x0&#8243;<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #000080;\">8: date=2024-01-25 time=11:52:02 logid=&#8221;0100022926&#8243; type=&#8221;event&#8221; subtype=&#8221;system&#8221; level=&#8221;notice&#8221; vd=&#8221;root&#8221; eventtime=1551383521 logdesc=&#8221;Link monitor SLA information&#8221; name=&#8221;ping&#8221; interface=&#8221;R150&#8243; status=&#8221;down&#8221; msg=&#8221;Latency: 0.000, jitter: 0.000, packet loss: 100.000%, inbandwidth: 0Mbps, outbandwidth: 200Mbps, bibandwidth: 200Mbps, sla_map: 0x0&#8243;<\/span><\/strong><\/p>\n<h3><strong>In FortiAnalyzer (GUI)<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-21423\" src=\"https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-2.jpg\" alt=\"\" width=\"800\" height=\"347\" srcset=\"https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-2.jpg 800w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-2-768x333.jpg 768w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-2-300x130.jpg 300w, https:\/\/networkinterview.com\/wp-content\/uploads\/2024\/11\/SLA-Logging-2-600x260.jpg 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><span style=\"color: #000000;\"><strong>Related FAQs\u00a0<\/strong><\/span><\/h2>\n<p><span style=\"color: #ff0000;\"><strong>Q.1 What is SLA logging, and why is it important?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #339966;\"><em>SLA logging involves recording and tracking the performance metrics and service commitments outlined in an SLA. It\u2019s important for ensuring that service providers meet agreed-upon standards, for accountability, and for identifying areas for improvement.<\/em><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Q.2 What metrics are typically tracked in SLA logging?<\/strong><\/span><\/p>\n<ul>\n<li><em><span style=\"color: #339966;\">Common metrics include uptime or availability percentage, response and resolution times, incident frequency, and quality metrics such as error rates or customer satisfaction scores. These metrics help quantify performance and ensure compliance with SLA terms.<\/span><\/em><\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Q.3 How does SLA logging benefit both service providers and customers?<\/strong><\/span><\/p>\n<ul>\n<li><em><span style=\"color: #339966;\">SLA logging helps providers demonstrate compliance with agreed standards, potentially avoiding penalties and building trust. For customers, it ensures that service commitments are met, providing transparency and accountability in service delivery.<\/span><\/em><\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Q.4 What tools are commonly used for SLA logging?<\/strong><\/span><\/p>\n<ul>\n<li><em><span style=\"color: #339966;\">SLA logging often involves IT service management (ITSM) tools like ServiceNow, BMC Remedy, or Jira, which can automate logging and reporting. Some monitoring solutions like Datadog, SolarWinds, and Zabbix also offer SLA logging features.<\/span><\/em><\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Q.5 How frequently should SLA logs be reviewed and analyzed?<\/strong><\/span><\/p>\n<ul>\n<li><em><span style=\"color: #339966;\">Review frequency depends on the service&#8217;s criticality and SLA terms. Monthly reviews are common, but critical services may require daily or weekly checks. Regular analysis helps in proactive issue identification and improvement planning.<\/span><\/em><\/li>\n<\/ul>\n<div class=\"netwo-after-content netwo-entity-placement\" id=\"netwo-1374260679\"><div id=\"netwo-1780916784\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-1375203873676133\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-1375203873676133\" \ndata-ad-slot=\"2134143805\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Logs are an important aspect of monitoring and management. Logs enablement of devices is crucial to perform fault isolation, resolution of issues and also help in locating the root cause of problem for permanent fix. All modern devices have the &hellip; <\/p>\n","protected":false},"author":146,"featured_media":21421,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,6674],"tags":[],"class_list":["post-21417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-techblog","category-configuration"],"_links":{"self":[{"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/posts\/21417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/users\/146"}],"replies":[{"embeddable":true,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/comments?post=21417"}],"version-history":[{"count":0,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/posts\/21417\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/media\/21421"}],"wp:attachment":[{"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/media?parent=21417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/categories?post=21417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/networkinterview.com\/wp-json\/wp\/v2\/tags?post=21417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}