Shopify, WordPress & Automation

Sakib MD
Nazmush.

Technical Support Engineer at Zepto Apps, managing 130+ tickets per week with a 4.8★ merchant rating.

"Every complex problem is just a well-structured solution waiting to be written."

✉ sakibsnaz@gmail.com View My Work
130+
Tickets / Week
4.8★
Support Rating
3+
Years Experience
Sakib MD Nazmush
About Me

Passionate about solving
problems at scale

I'm Sakib MD Nazmush, a Technical Support Engineer. Currently, at Zepto Apps, I support Shopify store owners by resolving complex technical issues for tools like the Zepto Product Personalizer, Zepto Sign Customizer and Boostly Cart.

I am driven in high-pressure environments, consistently handling 130–140 support tickets per week while maintaining a 4.8★ customer rating for responsiveness and technical accuracy. I focus on fast resolution, clear communication, and practical solutions that directly protect merchant revenue.

Alongside Shopify support, I have strong experience in WordPress development and learning management systems.

I’ve worked with Tutor LMS, LearnDash, Full WordPress site development and customization and Landing page design and performance optimization

I am also an active WordPress contributor (language, photos, and plugins) and the creator of the Light Maintenance plugin. Website: https://lightmaintenance.site plugin—a lightweight, zero-bloat solution for seamless site maintenance.

Beyond work, I share knowledge on my dev.to blog — writing about Automation using n8n, Telegram Bots , WordPress, LMS development, and technical support best practices to help the broader developer community solve real-world problems.

🏆

Top-Rated Support Engineer

4.8★ average rating across 130–140 weekly tickets at Zepto Apps with consistently fast resolution times.

⚙️

Automation Specialist

Streamlining workflows using n8n, Zapier, and Telegram bots to automate repetitive tasks and data synchronization.

🔌

Plugin Developer

Creator of Light Maintenance — elegant, zero-bloat WordPress maintenance mode plugin.

📚

LMS Specialist

Deep experience designing and troubleshooting learning management systems for global clients.

🎨

Shopify Store & Landing Page Designer

Crafting high-converting Shopify stores and bespoke landing pages optimized for speed, user experience, and sales growth.

✍️

Technical Writer

Practical WordPress & LMS articles on dev.to helping developers solve real-world problems.

Skills & Expertise

My Technical Skills

CMS & Web Development
🌐
WordPress Development
Expert 5+ yrs
🛒
WooCommerce
Expert 4+ yrs
🎨
Elementor & Page Builders
Expert 4+ yrs
🐘
PHP & Plugin Dev
Advanced 3+ yrs
💻
HTML / CSS / JavaScript
Advanced 4+ yrs
LMS Platforms
🎓
LearnDash
Expert 4+ yrs
📚
LifterLMS
Expert 3+ yrs
🏫
Tutor LMS
Advanced 2+ yrs
Support & Tools
🎫
Technical Support & Ticketing
Expert 2+ yrs
🗄️
MySQL & Databases
Advanced 3+ yrs
🌿
Git & Version Control
Advanced 3+ yrs
🖥️
cPanel & Hosting
Expert 4+ yrs
🔌
REST API Integration
Advanced 2+ yrs
Experience

Where I've Made
an Impact

💼
Technical Support Engineer
Zepto Apps
2024 — Present

Resolves complex technical issues for high-volume Shopify apps (Zepto Product Personalizer, Sign Customizer, Boostly Cart) to optimize the merchant experience.

  • Handling 130–140 support tickets per week across Zendesk email and Crisp live chats with consistent quality.
  • Maintained a 4.8★ customer satisfaction rating across thousands of resolved tickets.
  • Identifies and resolves front-end app conflicts, installation hurdles, and configuration issues within the Shopify ecosystem.
  • Acts as a bridge between users and engineering, translating merchant feedback into bug reports and feature requests to drive product improvement.
  • Authors technical documentation and produces instructional videos to simplify complex customization features for non-technical store owners.
🔧
WordPress & LMS Developer
Freelance / Independent Projects / Fiverr
2020 — Present

Specializes in building complex, high-performance web solutions using the WordPress ecosystem, with a focus on custom functionality and seamless user experiences.

  • Expert in WooCommerce integration, managing everything from product configurations to complex Payment Gateway setups and subscription models.
  • Experienced in deploying and customizing functional web applications, including LMS (Learning Management Systems), Ticket/Booking engines, and community Forums.
  • Proficient in building bespoke layouts using major page builders like Elementor, Divi, and WP Bakery, ensuring pixel-perfect design and responsive performance.
  • Skilled in creating advanced data-capture workflows using Gravity Forms, Fluent Forms, and Contact Form 7 to drive user engagement and lead generation.
Projects

Things I've Built

🚧
↗
Light Maintenance Plugin

A high-performance, zero-bloat WordPress plugin. Features a professional glassmorphism maintenance page with dynamic typography controls. Optimized for Core Web Vitals.

PHP WordPress UX Design
⚡
↗
FastLoader Asset Manager

Professional performance tool that surgically disables unnecessary scripts and styles per-page. Features a real-time frontend asset scanner and "Click-to-Copy" handle management.

JavaScript Optimization Surgical Loading
📚
↗
Custom LMS Platform

End-to-end LMS build featuring course management, quiz systems, certificates, membership access levels, and payment integration.

LearnDash WooCommerce PHP
📝 Read My Articles on dev.to

Let's Work
Together

Have a WordPress challenge, an LMS to build, need to design a Shopify store or a highly convertive landing page or just want to connect? I'm always open to interesting projects and conversations.

Drop me a line

Let's Connect

📧
Email
sakibsnaz@gmail.com
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dev.to
dev.to/sakibsnaz
🐙
GitHub
github.com/nazsakib
💼
LinkedIn
linkedin.com/in/sakibsnaz