Service Engineers

At TASKI our goal is to fix your machine first time. We pride ourselves our first time fix rates. Unlike others, just attending quickly means nothing to you if the engineer can’t fix the machine.
In addition to generously stocked vans with spare parts TASKI engineers are amongst the highest trained & qualified engineers in the industry.
Using innovative technology in our machines means we equip our TASKI engineers with the latest laptops & diagnostic equipment. Sophisticated TASKI machines can be damaged by unqualified & ill-equipped personnel. One more reason to only buy TASKI approved service.
In these challenging times when its just not possible for our TASKI engineers to be there in person we can call upon our remote access & diagnostics capability to keep your machine working.
All our TASKI engineers are trained to service to the highest engineering and safety standards. This includes our comprehensive 25 Point Service Checklist.
Our regional & country TCS Teams are kept up to date by our global centre of engineering excellence TASKI Global Technical Services (GTS) based in Switzerland.

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Spare Parts

At TASKI we hold a comprehensive inventory of spare parts and we commit to 5 years continuity of supply even after machine production has ceased. We value our loyal customers.
Our machines are designed to use common parts, this reduces inventory and maximises our first time fix rate. All to ensure we minimise your downtime.
Our global inter-company logistics ensures TASKI engineers can quickly get any spare part.
For when you do need a spare part you can quickly find the right one by using our comprehensive e-Spares portal.
Only fit the highest quality OEM spare parts from TASKI its your only guarantee of TASKI quality.
Customers with TASKI Service Plans enjoy a generous discount on all spare parts.

Click www.taskispares.com to see our on-line portal or please click on our contact page.

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Replacement batteries

Only fit TASKI approved quality replacement batteries for – minimum downtime, greater longevity, sustained performance.
Choose IntelliPower lithium batteries for the Ultimate levels of performance and longevity.
With machines fitted with IntelliTrail we can even predict when replacement is likely.
Based on your needs we will recommend the battery for optimum run time and your budget.
Customers with TASKI Service Plans enjoy a generous discount on replacement batteries.

For more details please click on our contact page.

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Breakdown response

Our Service Level Agreements ensure we keep you fleet running.
At TASKI our goal is to fix your machine first time. It means nothing to you if the engineer can’t fix the machine. We pride ourselves our first time fix rates.
Response times to meet your needs and your budget to minimise downtime.
Customers with TASKI Service Plans benefit from prioritisation and can chose service plans with 72 hr, 48hr and even 24hr* emergency response times.
We use on-line & telephone diagnostic filtering & prioritization to prevent simple issues keeping your machine from being used. Over 50% of all breakdowns are preventable.
In these challenging times when its just not possible for our TASKI engineers to be there in person we can call upon our remote access & diagnostics capability to keep your machine working.
* Check availability in your country

For more details please click on our contact page.

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Fleet Management

At the heart of any fleet management is the management of data and the assets themselves.
Nobody has done more to develop the Internet of Clean. Nobody has done more to connect devices with smart data than TASKI.

IntelliTrail advanced telemetry – provides you with a  24/7 fleet management portal connected to your asset so you can keep your fleet running efficiently.
Features such as – Asset & auditing on-line + Geo-fence alert + Low usage/over usage alarm + Collison damage + Battery charging history + comprehensive reporting options.

IntelliTrail Analytics –  its like having your own consultant and fleet manager right at your fingertips!
Building upon all that IntelliTrail offers, Analytics gives prompts you with easy guidance and suggestions on how to improve your (multi-colour) machine fleet with approximate savings estimations that help you prioritize and realize savings.
When correctly utilized, Analytics could save you up to 20% in machine operating cost (machine procurement & labour) by right-sizing the machine fleet and making sure each site has the right machine.

Add service provision to guarantee costs are kept under control and within budget. Choose from one of our Bronze, Silver or Gold Service Plans to match perfectly your needs, level of risk and budget.

For more details please click on our contact page.

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Service Plans

Machine purchase cost is just the tip of the ownership iceberg.  Unlike other manufacturers we work hard to minimise your service costs. At TASKI we look to squeeze out cost at all stages of ownership. Our machines are designed to need the absolute minimum of service. Yellow maintenance points and tool-less accessories all mean operatives can keep their machines working without engineer visits. Technologies such as our IntelliTrail telemetry feature smart programmes to reduce the number of visits and the latest is predictive maintenance to help prevent costly breakdowns.

Choose from our Bronze, Silver or Gold Service Plans depending upon your level of risk comfort or budget constraints. Our service plans will save you up to 25% compared to you if have no contracted provision for planned service, emergency breakdowns, spare parts and replacement batteries. This does not include the cost to you of your downtime and the likely safety risk.

Customers with TASKI Service Plans enjoy:
1. Priority emergency response.
2. Generous discounts on all spare parts.
3. Attractive prices for replacement batteries.

Bronze** – a single annual service visit. Includes travel, service labour & safety check. A low cost way to keep your smaller machines safe and in good working order. Ideal for small cable machines such as vacuums and single disc machines. Alternatively for your single sites with large numbers of small TASKI machines ask for a day or half day rate or even a bespoke quotation.

Silver* – inclusive of all parts & labour. Includes planned service visit/s and emergency breakdown visits. Also includes all parts used within both service & breakdown visits. Flexible from 1 to 5 years. Ideal for more complex medium machines such as carpet cleaners, small scrubber driers and sweepers.

Gold* – fully inclusive of all parts, labour & batteries. Truly an fully inclusive plan our Gold Plans add faster response times and significantly include replacement batteries and chargers for the period of the contract. Designed for the battery and larger scrubber driers and sweepers. Options include IntellItrail and IntelliPower plans for even lower total cost of ownership. For complete peace of mind and guaranteed fix costs, choose Gold.

At TASKI we don’t want you to pay more than you need to but choosing no service plan can work out very costly.

* Does not include misuse or abuse.
** Does not include pare parts or emergency breakdown cover.
For more information download our Service Plan Brochure

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