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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Payment Collection
Operational
90 days ago
100.0
% uptime
Today
Virtual account payments
Operational
90 days ago
100.0
% uptime
Today
Card payments
Operational
90 days ago
100.0
% uptime
Today
Direct Debit
Operational
90 days ago
100.0
% uptime
Today
Disbursements
Operational
90 days ago
99.78
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Verification APIs
Operational
90 days ago
100.0
% uptime
Today
BVN match services
Operational
90 days ago
100.0
% uptime
Today
Bank account verification service
Operational
90 days ago
100.0
% uptime
Today
Mobile SDKs & Javascript library
Operational
90 days ago
100.0
% uptime
Today
Merchant Dashboard
Operational
90 days ago
100.0
% uptime
Today
Documentation
Operational
90 days ago
100.0
% uptime
Today
Whatsapp Support Channel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 11, 2026
Resolved -
Hello team,
This is resolved. Direct debit transactions are now processing successfully, and backlogs will be cleared out shortly.
Apr 11, 13:55 BST
This is resolved. Direct debit transactions are now processing successfully, and backlogs will be cleared out shortly.
Apr 11, 13:55 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 10, 15:33 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 10, 15:33 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 11, 09:01 BST
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 11, 09:01 BST
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 18:35 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 18:35 BST
Resolved -
Hello Team,
We are routing through another provider. First Bank is now processing successfully.
Apr 11, 01:19 BST
We are routing through another provider. First Bank is now processing successfully.
Apr 11, 01:19 BST
Monitoring -
Hello team,
Please note that we are receiving "Beneficiary Bank not available" from "First Bank"
Disbursements to this bank will be failing at this time
Apr 10, 22:46 BST
Please note that we are receiving "Beneficiary Bank not available" from "First Bank"
Disbursements to this bank will be failing at this time
Apr 10, 22:46 BST
Resolved -
This issue has been resolved
Apr 11, 01:19 BST
Apr 11, 01:19 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 11, 00:32 BST
Apr 11, 00:32 BST
Investigating -
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 10, 21:39 BST
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 10, 21:39 BST
Resolved -
This issue has been resolved
Apr 11, 00:18 BST
Apr 11, 00:18 BST
Monitoring -
Hello team,
Please note that we are receiving "Beneficiary Bank not available" from "PALMPAY"
Disbursements to this bank will be failing at this time
Apr 10, 20:26 BST
Please note that we are receiving "Beneficiary Bank not available" from "PALMPAY"
Disbursements to this bank will be failing at this time
Apr 10, 20:26 BST
Apr 10, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 10, 10:30 BST
This is resolved. Disbursement transactions to Polaris bank are now processing successfully.
Apr 10, 10:30 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 06:55 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Polaris Bank"
Disbursements to this bank will be failing at this time
Apr 10, 06:55 BST
Apr 9, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to KUDA MICROFINANCE BANK are now processing successfully.
Apr 9, 02:02 BST
This is resolved. Disbursement transactions to KUDA MICROFINANCE BANK are now processing successfully.
Apr 9, 02:02 BST
Identified -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination
" from "Kuda Microfinance Bank"
Disbursements to this bank will be failing at this time
Apr 9, 00:50 BST
Please note that we are receiving "Timeout waiting for response from destination
" from "Kuda Microfinance Bank"
Disbursements to this bank will be failing at this time
Apr 9, 00:50 BST
Apr 8, 2026
Resolved -
Dear partners,
This is resolved.
Apr 8, 03:32 BST
This is resolved.
Apr 8, 03:32 BST
Monitoring -
Dear partners,
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 8, 02:37 BST
We are currently experiencing issues with direct debit transactions, which is causing pending/failed debit mandate requests. These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 8, 02:37 BST
Resolved -
Dear partners,
This is resolved. Disbursement transactions are now processing successfully.
Apr 8, 00:46 BST
This is resolved. Disbursement transactions are now processing successfully.
Apr 8, 00:46 BST
Identified -
Dear Partners
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 7, 23:41 BST
We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.
These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 7, 23:41 BST
Apr 7, 2026
Resolved -
This incident has been resolved.
Apr 7, 21:13 BST
Apr 7, 21:13 BST
Investigating -
Hello Team,
We are currently receiving no notifications for transactions made to Moniepoint MFB. This issue affects payments (collections) made via Moniepoint Bank accounts.
We have escalated the matter to the Moniepoint Team and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank and Wema remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 7, 18:37 BST
We are currently receiving no notifications for transactions made to Moniepoint MFB. This issue affects payments (collections) made via Moniepoint Bank accounts.
We have escalated the matter to the Moniepoint Team and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank and Wema remain fully operational and are available as alternatives.
Thank you for your understanding and patience.
Apr 7, 18:37 BST
Apr 6, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions "ACCESS BANK and DIAMOND BANK" are now processing successfully.
Apr 6, 10:41 BST
This is resolved. Disbursement transactions "ACCESS BANK and DIAMOND BANK" are now processing successfully.
Apr 6, 10:41 BST
Investigating -
Hello team,
Please note that we are receiving "Beneficiary Bank not available
" from "ACCESS BANK and DIAMOND BANK"
Disbursements to this bank will be failing at this time
Apr 6, 08:28 BST
Please note that we are receiving "Beneficiary Bank not available
" from "ACCESS BANK and DIAMOND BANK"
Disbursements to this bank will be failing at this time
Apr 6, 08:28 BST
Resolved -
This incident has been resolved.
Apr 6, 10:32 BST
Apr 6, 10:32 BST
Monitoring -
Dear partners,
Please note that we are experiencing issues with create mandate activation for NIBSS direct debit which is causing pending create mandate requests. These challenges originate from NIBSS, and we are in close contact with them to get it resolved ASAP.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 5, 09:00 BST
Please note that we are experiencing issues with create mandate activation for NIBSS direct debit which is causing pending create mandate requests. These challenges originate from NIBSS, and we are in close contact with them to get it resolved ASAP.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 5, 09:00 BST
Apr 5, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to Ecobank Nigeria PLC are now processing successfully.
Apr 5, 08:50 BST
This is resolved. Disbursement transactions to Ecobank Nigeria PLC are now processing successfully.
Apr 5, 08:50 BST
Monitoring -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Ecobank Nigeria Plc"
Disbursements to this bank will be failing at this time.
Apr 5, 07:52 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Ecobank Nigeria Plc"
Disbursements to this bank will be failing at this time.
Apr 5, 07:52 BST
Apr 4, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions are now processing successfully.
Apr 4, 09:42 BST
This is resolved. Disbursement transactions are now processing successfully.
Apr 4, 09:42 BST
Investigating -
Hello team,
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 4, 09:35 BST
We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.
Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges originate from NIBSS. We are maintaining close contact with them to get updates on the resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Apr 4, 09:35 BST
Resolved -
This incident has been resolved.
Apr 4, 03:58 BST
Apr 4, 03:58 BST
Investigating -
Dear Team,
We are currently experiencing issues with creating direct debit transactions, which is causing pending or failed mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 3, 00:55 BST
We are currently experiencing issues with creating direct debit transactions, which is causing pending or failed mandate requests.
These challenges originate from NIBSS, and we are in close contact with them to get updates on resolution.
We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Apr 3, 00:55 BST
Apr 3, 2026
Apr 2, 2026
No incidents reported.
Apr 1, 2026
Resolved -
This incident has been resolved
Apr 1, 22:29 BST
Apr 1, 22:29 BST
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "BRIGHTWAY MICROFINANCE BANK."
Disbursements to this bank will be failing at this time
Apr 1, 15:40 BST
Please note that we are receiving "Timeout waiting for response from destination" from "BRIGHTWAY MICROFINANCE BANK."
Disbursements to this bank will be failing at this time
Apr 1, 15:40 BST
Resolved -
Disbursement transactions to Providus bank are now processing successfully.
Apr 1, 14:15 BST
Apr 1, 14:15 BST
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Providus Bank."
Disbursements to this bank will be failing at this time.
Apr 1, 12:11 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Providus Bank."
Disbursements to this bank will be failing at this time.
Apr 1, 12:11 BST
Resolved -
Hello team,
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
Apr 1, 01:45 BST
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
Apr 1, 01:45 BST
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity Bank"
Disbursements to this bank will be failing at this time.
Apr 1, 01:35 BST
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity Bank"
Disbursements to this bank will be failing at this time.
Apr 1, 01:35 BST
Mar 31, 2026
No incidents reported.
Mar 30, 2026
No incidents reported.
Mar 29, 2026
No incidents reported.
Mar 28, 2026
Resolved -
Hello team,
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
Mar 28, 06:52 GMT
This is resolved. Disbursement transactions to Fidelity bank are now processing successfully.
Mar 28, 06:52 GMT
Investigating -
Hello team,
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity Bank."
Disbursements to this bank will be failing at this time.
Mar 28, 03:06 GMT
Please note that we are receiving "Timeout waiting for response from destination" from "Fidelity Bank."
Disbursements to this bank will be failing at this time.
Mar 28, 03:06 GMT
Completed -
The scheduled maintenance has been completed.
Mar 28, 00:00 GMT
Mar 28, 00:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 GMT
Mar 27, 23:00 GMT
Scheduled -
Dear Partners,
Please be informed of Sterling Bank's scheduled system maintenance, set to take place tonight, March 27th, 2026, at 11:00 PM to 12:00 AM.
IMPACT:
During this period, payments (collections) made to Sterling Bank accounts and transfers (disbursements) to Sterling Bank accounts may be affected, as their services could be temporarily unavailable.
Please note that all other service providers, including Moniepoint MFB, Wema Bank, Fidelity Bank, and GTB, will remain fully operational and can be used as alternatives.
We appreciate your understanding and patience during this time.
Thank you.
Mar 27, 20:28 GMT
Please be informed of Sterling Bank's scheduled system maintenance, set to take place tonight, March 27th, 2026, at 11:00 PM to 12:00 AM.
IMPACT:
During this period, payments (collections) made to Sterling Bank accounts and transfers (disbursements) to Sterling Bank accounts may be affected, as their services could be temporarily unavailable.
Please note that all other service providers, including Moniepoint MFB, Wema Bank, Fidelity Bank, and GTB, will remain fully operational and can be used as alternatives.
We appreciate your understanding and patience during this time.
Thank you.
Mar 27, 20:28 GMT