Mirapath provides you with a single, trusted point of contact for your data center, lab,
and IT infrastructure needs. Our team of experienced project managers, project engineers,
and technicians are focused on delivering turnkey projects from equipment specification,
design, delivery, and installation.
Data Center Build Out/Fit Up Services
Structured Cabling
Moves & Migrations
Containment Design and Installation
UPS Configuration and Installation
Decommissioning and Installation
SMART HANDS
Whether you require emergency, planned, or routine maintenance, our trained and skilled data center technicians are
available 24/7 to help with all of your data center needs Our technicians respond to your requests within 2 hours,
ensuring that your equipment has minimal downtime.
We offer onsite support that is tailored to fit your specific data center needs. Our technicians act as an
extension of your team, freeing up your IT support staff to focus on pressing projects and new technologies.
TECHNICIAN LEVELS
Lead Technician
- Team oversight
- Process analysis
- Metrics reporting
- Billing coordination
- Prioritization of work assignments
Technician Level 1
- Resolve service requests and incidents assigned to the infrastructure support queue
- Basic troubleshoot of network, hardware and software issues
- Provide vendor escort and support for hardware or other maintenance issues
- Installations and decommissions
- Rack/stack and cable management
- Maintain hardware and software inventory and maintenance logs
Technician Level 2
- Hardware diagnostic troubleshooting
- Access and control of DNS records
- Manage, configure, and maintain servers
- Assist in troubleshooting network issues
- Train, audit, and correct customer employee
SERVICES
Cabling
- Cross connect tracing
- Network drop installation
- Moving, cleaning, and dressing cables
- Installation of cable management solutions
- Power distribution (UPS, PDU, and utility power)
- Environment (temperature, humidity, and water)
- Cloud-based monitoring dashboard
- Alerts via text messages and email
- Physical verification of device status
- Installing, cabling, powering, and configuring PDUs, console servers, and UPS
- Relocating equipment including removing cables, unracking, moving, reracking, and recabling
- Equipment receiving, installation, and removal
- Initial provisioning with basic network settings
- Cabling installation and powering system on
- Maintain hardware inventory and service logs
- Adds, moves, and changes
- Resolve service requests assigned to the infrastructure support queue
- Basic troubleshooting of network, hardware, and software issues
- Escort vendors and consultants to and from the space
- Swapping of tapes, storage media, or removable media
- Packing and unpacking of equipment for shipping
- 24x7x365 on-call availability
OUR WORK GALLERY
What Customers Are Saying About Mirapath
“It is never good business to rely on just one vendor for all of your needs. By working with Mirapath, we are free to work with multiple manufacturers to find the right solutions for our needs.”
“I go to Mirapath because they are incredibly responsive and when they say they’re going to deliver – they DO.”
“I trust the information and recommendations that I receive from Mirapath for all things related to data centers. The solutions that I have purchased, based on their recommendations, have met or exceeded my expectations.”
“Throughout several engagements, the Mirapath team has shown themselves to be both knowledgeable, and easy to work with.”
“Mirapath exceeds my needs for our business.”
“From scheduling to execution, Mirapath always delivers!”
“Mirapath provides me with unfiltered advice on product suitability.”
“We like a company that pays attention to details.”
“The Mirapath team is awesome, always helpful, a real pleasure to work with.”
“Mirapath has provided us with excellent service and quality work on numerous projects. It’s a top notch team!”
