How MedBatch Simplified Billing and Improved Cash Flow for 7twenty6 HomeCare
Q: Can you tell us a little about your background and your role today?
A:
I actually came from a transportation-related company, but now I’m fully in the home care space. Our work focuses more on assisted living support rather than traditional home care. Many of the individuals we work with are transitioning out of nursing homes or living with traumatic brain injuries. We help them rebuild everyday life skills—things like managing finances, organizing mail, and getting back into their communities.
Q: How are you using MedBatch today?
A:
We use MedBatch specifically for billing, and it has made things incredibly simple. At this point, all we do is update dates on our ongoing sheet and submit it. From there, MedBatch takes care of everything. It really is that easy.
Q: What were you using before MedBatch, and what challenges did you face?
A:
Before MedBatch, we were using ePACES, which is fairly common when you’re first getting started. It works, but it’s very tedious. A lot of New York State systems feel a bit archaic—you’re doing a lot of manual work, and it takes time.
One of the biggest challenges was visibility. When billing, it usually takes a few weeks to receive funds, and with ePACES it was hard to know exactly what was coming in. You’d have to go back through each bill, add everything up manually, and hope you didn’t miss anything.
Q: How did MedBatch improve that process?
A:
MedBatch completely changed that. Now I can just open the app, pull up a specific week, and immediately see how much money is coming in. That peace of mind alone is huge.
On top of that, claims are processed faster, resubmissions are easier, and overall it just simplifies the entire billing cycle. Honestly—who doesn’t want to get paid faster?
Q: Are there any MedBatch features that stand out the most?
A:
The eligibility reports are a big one. MedBatch sends regular reports showing who’s Medicaid-eligible, who’s inactive, and when recertifications are coming up. That allows us to stay proactive instead of reacting to issues after the fact.
The account summaries and reporting tools also give a really clear picture of how the business is running. It helps you identify where you can be more efficient and more timely.
Q: How was the onboarding and training experience with MedBatch?
A:
The onboarding process was very supportive. In the beginning, it was a bit challenging—not because of MedBatch itself, but because we were so used to doing things another way. Change always takes a minute.
That said, the team was incredibly patient and hands-on. They wanted to make sure the transition was smooth and that there was no disruption to our business. Now that we’re fully up and running, I honestly can’t imagine going back to our old process.
Q: How does MedBatch support your day-to-day operations now?
A:
Once a new client is added, they’re simply part of our ongoing sheet. Each week, we just update dates as needed and submit. That’s it. The simplicity has freed up so much time and mental energy.
We’re also integrated directly with New York State Medicaid, including remittance features through MedBatch, which makes the entire process seamless.
Q: Has MedBatch helped you think differently about efficiency and growth?
A:
Absolutely. It makes you step back and ask, “How can we keep making this more efficient?” MedBatch removes so much of the administrative burden that you’re able to focus more on the people you serve and how to grow your impact in the community.
Q: What would you say to another provider considering MedBatch?
A:
If you’re hesitant because you’re used to your current process, I get it—I was there too. But once you see how MedBatch works, it’s a complete game-changer. It’s easier, faster, and far more transparent. I use it every day, and it just works.