Ralph Hamers: ‘A CEO should never delegate strategy’
If you want to innovate and take the lead, you will need to listen to what other sectors are saying. That is the most important lesson Ralph Hamers learned during his time as CEO of ING and UBS. And if you want to transform your organization? You, as CEO, need to take the lead yourself. ‘Only the CEO can connect strategy, brand and reputation, and culture and behavior. You cannot delegate that.’
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