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PRIVACY POLICY

Last updated November 08, 2023



This privacy notice for Momentum Minds LLC (doing business as Luxvps) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Visit our website at https://luxvps.net, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://billing.luxvps.xyz/clientarea.php?action=details, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • usernames
  • passwords
  • contact preferences
  • contact or authentication data
  • billing addresses
  • debit/credit card numbers
Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by PayPal and Stripe. You may find their privacy notice link(s) here: https://www.paypal.com/uk/legalhub/useragreement-full?clickref=1011lxWDD2qt&pid=328130457&dclid=CNLhv46rtIIDFduf_Qcd9soGqA and https://stripe.com/en-dk/legal/consumer.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://luxvps.net/terms#se-cookie.

The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Send users information about special offers and discounts on our products and services
  • Analyze how our Services are used so we can improve them to engage and retain users
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://luxvps.net/terms#se-cookie.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than   six (6) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://luxvps.net/terms#se-cookie.

If you have questions or comments about your privacy rights, you may email us at [email protected].

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

CategoryExamplesCollected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law
Gender and date of birth

NO

D. Commercial information
Transaction information, purchase history, financial details, and payment information

YES

E. Biometric information
Fingerprints and voiceprints

NO

F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

NO

G. Geolocation data
Device location

YES

H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

J. Education Information
Student records and directory information

NO

K. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L. Sensitive personal Information

NO


We will use and retain the collected personal information as needed to provide the Services or for:
  • Category A - As long as the user has an account with us and 6 months after the account has been terminated.
  • Category B - As long as the user has an account with us and 6 months after the account has been terminated.
  • Category D - As long as the user has an account with us and 6 months after the account has been terminated.
  • Category G - As long as the user has an account with us and 6 months after the account has been terminated.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

California Residents

California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a "residents" as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell or share personal information to third parties;
  • the categories of personal information that we sold, shared, or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
  • the business or commercial purpose for collecting, selling, or sharing personal information; and
  • the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process consumer's sensitive personal information.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights
  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by visiting https://billing.luxvps.xyz/clientarea.php?action=details, by visiting https://billing.luxvps.net/contact.php, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Colorado Residents

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
To submit a request to exercise these rights described above, please email [email protected] or visit https://billing.luxvps.xyz/clientarea.php?action=details.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at [email protected]. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Connecticut Residents

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
To submit a request to exercise these rights described above, please email [email protected] or visit https://billing.luxvps.xyz/clientarea.php?action=details.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at [email protected]. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Utah Residents

This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
To submit a request to exercise these rights described above, please email [email protected] or visit https://billing.luxvps.xyz/clientarea.php?action=details.

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA):

"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.

Your rights with respect to your personal data
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Exercise your rights provided under the Virginia VCDPA


If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at [email protected]. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.

13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).

This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:
  • offer you the products or services that you want
  • respond to or help with your requests
  • manage your account with us
  • confirm your identity and protect your account
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

General enquiries: [email protected]
Complaints (complete POPIA/PAIA form 5): [email protected] & [email protected]

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected].


16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://billing.luxvps.xyz/clientarea.php?action=details.

Terms Of Use

  • LAST UPDATED 04-12-2025
    • Terms of Service Agreement:

      1. Parties and Agreement:
      - These Terms of Service (“Terms”) form a legal agreement between Momentum Minds LLC d/b/a Luxvps (“Luxvps”, “we”, “us”, “our”) and the individual or entity that creates an account or uses our services (“Customer”, “you”). By creating an account, ordering any service, or using our websites or services (collectively, the “Services”), you agree to be bound by these Terms and all policies incorporated by reference (together, the “Agreement”). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “you” refers to that entity.

      2. Changes to the Terms:
      - We may update these Terms from time to time. When we do, we will update the “Last updated” date above and, where changes are material, we will notify you by email, client-area notice, or a prominent notice on our website. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the updated Terms.

      3. Scope of Services:
      - “Services” include any hosting, VPS, dedicated server, web or reseller hosting, protection services, and any related products or features we make available from time to time. We may modify, improve, or discontinue any Service or feature. We will not materially degrade a paid Service during an active billing period without providing a comparable alternative, a pro-rated credit, or a refund for the affected period.

      4. Eligibility and Account:
      4.1 You must be at least 18 years old and legally capable of entering into contracts to use the Services.

      4.2 You agree to provide accurate, current, and complete registration information and to keep it up to date. We may request additional verification (such as identity documents or proof of address) and may suspend or terminate your account if we cannot verify your information or suspect fraud or abuse.

      4.3 You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account, whether or not authorised by you.

      5. Use of the Services and Customer Content
      5.1 You agree to use the Services only in accordance with this Agreement, our Acceptable Use Policy, our Web Hosting Policy, and all applicable laws and regulations.

      5.2 You are solely responsible for all data, websites, software, configurations, and other content hosted, stored, or processed on or through the Services, and for all activities carried out using your Services (collectively, “Customer Content”), including actions of your own customers, visitors, or end users.

      5.3 We do not pre-screen or routinely monitor Customer Content, but we reserve the right (without obligation) to investigate and to remove, disable, or restrict access to any content or service that we reasonably believe:
      - violates this Agreement, our policies, or applicable law;
      - infringes or misappropriates any third-party right; or
      - poses a security, operational, or reputational risk to us, our infrastructure, or other customers.

      6. Illegal Use and Law-Enforcement Cooperation:
      6.1 You must not use the Services for any illegal purpose or to host, transmit, or facilitate any illegal content or activity, including (without limitation): phishing, malware, botnets, child sexual abuse material (CSAM), exploitation content, carding or stolen-data markets, unauthorised access, or large-scale copyright infringement.

      6.2 We may immediately suspend or terminate any Service and preserve and/or disclose information to competent authorities where we reasonably believe that illegal activity is occurring or that such action is required to comply with law, court order, or a lawful request from law-enforcement or a regulatory body.

      6.3 You are solely responsible for responding to and resolving any third-party claim arising from your use of the Services, including copyright or other IP complaints, and for any consequences of failing to do so.

      7. IP Addresses and Network Resources:
      7.1 Any IP addresses assigned to you as part of the Services are provided on a lease basis only. You gain no ownership rights in any IP addresses.

      7.2 We may change or reassign IP addresses when reasonably necessary for operational, technical, or legal reasons. We will use reasonable efforts to minimise disruption.

      7.3 You are responsible for the reputation and use of any IP addresses assigned to you. You must not use the Services in a way that results in blacklisting of IPs or networks (for example, through spam, malware, or abusive traffic). Where your use causes or risks significant IP-reputation issues, we may suspend or restrict Services, block traffic, or require mitigation actions or fees.

      8. Fees, Billing and Taxes:
      8.1 Services are generally billed in advance for the applicable billing period, unless otherwise stated at the time of order. By placing an order, you authorise us and our payment processors to charge your chosen payment method for all fees, taxes, and any other amounts due in connection with your Services.

      8.2 All fees are non-refundable except as expressly provided in our Refund Policy or where required by applicable law.

      8.3 We may change prices for new orders at any time. For existing Services, price changes will take effect from the next renewal term. We will use reasonable efforts to notify you in advance of material price changes for active Services.

      8.4 You are responsible for all applicable VAT, sales taxes, and similar governmental charges in connection with your purchase and use of the Services, other than taxes based on our net income.

      8.5 If a payment fails or is not received by the due date, we may suspend or terminate the affected Services, apply late fees where permitted by law, and require payment of all outstanding amounts before reactivation.

      8.6 Payment Methods:

      For payments: We currently at this writing accept Stripe, PayPal and Bank transfer. We may change or remove one at any time.


      For Bank Transfer:
      This payment method is available to approved customers only.

      Accepted transfer methods:
      - SEPA Credit Transfer (EUR only)
      - ACH Bank Transfer (US accounts only)

      Conditions:
      - Invoice-based payments only
      - The payer’s bank account must be in the same name as the customer account
      - The invoice number must be referenced exactly as shown
      - All transfer fees, intermediary fees, and bank charges must be covered by the client
      - Payments are manually reviewed and verified (typically 1–2 business days)

      Important:
      - Services are provisioned only after cleared funds are received and verified
      - Partial payments caused by fees, deductions, or incorrect references will delay provisioning
      - Bank transfers are non-reversible once received
      - This payment method may be revoked at any time at our discretion
      - We reserve the right to request additional verification or decline bank transfer payments for compliance, risk, or operational reasons.

      9. Service Levels, Maintenance and Support:
      9.1 Unless we enter into a separate written service level agreement (“SLA”) with you, the Services are provided on a commercially reasonable efforts basis without any guaranteed uptime, response time, or resolution time.

      9.2 Any uptime percentages or performance figures mentioned on our website or in marketing materials are targets only and are not contractual commitments unless expressly stated in a separate SLA.

      9.3 We may perform scheduled or emergency maintenance that may affect the availability of the Services. We will use reasonable efforts to schedule planned maintenance during off-peak periods and to provide notice where practicable.

      9.4 Your sole and exclusive remedy for any unavailability, performance issue, or defect in the Services is limited to:
      - our re-performance of the affected Services; and/or
      - at our discretion, a pro-rated service credit or refund for the affected period, in each case subject to the liability limitations in these Terms.

      10. Backups and Data Responsibility:
      10.1 You are solely responsible for maintaining up-to-date backups of all data, code, databases, and configurations stored on or processed through the Services.

      10.2 Any backup services we provide (including automated backups) are offered as a convenience only and are not guaranteed. We do not warrant that any backup will succeed, be complete, be retained for a particular period, or be restorable.

      10.3 To the maximum extent permitted by law, we have no liability for any loss, corruption, or disclosure of data, except as expressly required by applicable law and subject always to the limitation of liability section below.

      11. Intellectual Property:
      11.1 Except for the limited rights expressly granted to you in this Agreement, all rights, title, and interest in and to our websites, software, documentation, and infrastructure are owned by us or our licensors.

      11.2 You may not copy, modify, distribute, reverse-engineer, decompile, or attempt to derive source code from any part of the Services except to the limited extent permitted by applicable law.

      11.3 You retain ownership of your Customer Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, and display Customer Content as necessary to provide the Services and to enforce this Agreement.

      12. Third-Party Software and Services:
      12.1 Some Services may enable or require you to install or use third-party software or connect to third-party services. You are solely responsible for obtaining any necessary licences and for complying with all applicable third-party terms.

      12.2 We do not control and are not responsible or liable for third-party software or services, even where installed or accessed through our platform.

      13. Disclaimer of Warranties:
      13.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

      13.2 WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

      13.3 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS.

      14. Limitation of Liability:
      14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LUXVPS OR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THIS AGREEMENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      14.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO LUXVPS FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

      14.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

      15. Indemnification:
      You agree to indemnify, defend, and hold harmless Luxvps and its owners, directors, officers, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
      - (a) your Customer Content;
      - (b) your use of the Services;
      - (c) any breach of this Agreement or our policies;
      - (d) any violation of law or third-party rights by you or your end users.
      We may assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with our defence.

      15.1 These obligations survive termination of the Services.

      16. Suspension and Termination:
      16.1 We may suspend or restrict the Services, in whole or in part, immediately and without prior notice, if we reasonably believe that:
      - you are in material breach of this Agreement or our policies;
      - your use poses a security, legal, or reputational risk;
      - we are required to do so by law or by an upstream provider.

      16.2 We may terminate this Agreement and/or any Service:
      - for convenience, with at least thirty (30) days’ notice; or
      - immediately for cause if you materially breach this Agreement and fail to cure within seven (7) days of notice (where the breach is capable of cure).
      16.3 You may cancel Services at any time through the client area, subject to our Service Termination and Cancellation Policy and Refund Policy.
      16.4 Upon termination of a Service, we may delete all associated data after the applicable retention period. We are under no obligation to retain or provide you with a copy of your data after termination.

      17. Force Majeure:
      17.1 We will not be liable for any delay or failure in performance to the extent caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, labour disputes, governmental action, utility or telecommunications failures, power outages, large-scale DDoS attacks, or failures of third-party hosting providers or networks.

      18. Governing Law and Jurisdiction:
      18.1 This Agreement is governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with this Agreement or the Services will be brought exclusively in the state or federal courts located in New Mexico, USA, and each party submits to the personal jurisdiction of those courts.
      18.2 If you are a consumer and applicable law gives you a mandatory right to bring claims in another jurisdiction, this section does not deprive you of that right.

      19. Miscellaneous:
      19.1 You may not assign or transfer this Agreement or any of your rights or obligations without our prior written consent. We may assign or transfer this Agreement without your consent in connection with a merger, acquisition, or sale of assets.

      19.2 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

      19.3 Our failure to enforce any provision of this Agreement will not be a waiver of our right to enforce it later.

      19.4 This Agreement, together with the policies referenced in it, is the entire agreement between you and us regarding the Services and supersedes all prior or contemporaneous agreements relating to its subject matter.

Refund Policy

1. Eligibility for Refund:
1.1 Customers have the right to request a refund within 14 days of purchase if the service has not been online or activated.

1.2 If you have not utilized the service during this 14-day period, you may be eligible for a refund upon request.

2. Exclusion from Refund:
2.1 Once the service has been online or activated, the right to a refund no longer applies unless specified otherwise in special circumstances.

2.2 Special circumstances refer to situations that may warrant an exception to the standard refund policy, subject to Luxvps's discretion.

2.3 Priority support that can be purchased for a ticket on a one-time basis is non-refundable, regardless of the outcome or resolution of the ticket case.

3. Prompt Refund Processing:
3.1 At Luxvps, we strive to provide efficient and prompt refund processing.

3.2 Upon the acceptance of a refund request meeting the eligibility criteria, we will promptly process the refund.

4. Refund Procedure:
4.1 To request a refund, please reach out to our support team within the 14-day period following the service purchase.

4.2 Our team will review your request and determine its eligibility based on our refund policy.

Responsibility for illegal data

1. You are solely responsible for ensuring that all content, data, and activities carried out using your Services comply with applicable laws and do not infringe any third-party rights.

1.2 Luxvps does not review or approve your content and does not assume responsibility for its legality, accuracy, or appropriateness.

1.3 We may, however, investigate and act on abuse reports, court orders, or requests from competent authorities. Where we reasonably believe that illegal activity is taking place, we may suspend or terminate Services, restrict access to specific content, or preserve and disclose relevant data to law-enforcement or regulators.

1.4 You are responsible for any consequences arising from illegal or non-compliant content or use of the Services by you or your end users, including any claims, penalties, or enforcement actions.

Data Confidentiality and Privacy Commitment

1. How we handle your data
1.1 We treat your personal data and account information as confidential and handle it in accordance with our Privacy Policy, which forms part of these Terms.

1.2 Limited sharing with service providers
1.3 We may share your information with trusted third-party processors (such as payment providers, fraud-prevention tools, and infrastructure/analytics providers) solely to deliver, secure, and improve our Services, or as otherwise described in our Privacy Policy. We do not sell your personal data.

1.4 Access on a need-to-know basis
1.5 Within Luxvps, access to your data is limited to personnel and contractors who need it to perform their job functions and who are subject to contractual confidentiality obligations.

1.6 Security measures
1.7 We implement technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. No system is perfectly secure, but we work to maintain a level of security appropriate to the risks.

1.8 Legal disclosures
1.9 We may preserve and disclose information where we reasonably believe it is necessary to comply with law, regulation, legal process, or lawful requests from public authorities, or to protect our rights, property, or safety, or that of our customers or the public.

For more details, please scroll to the full Privacy Policy on this page.

Personal Data Policy

1. Customer Data Ownership:
- Your data belongs to you. As a customer of Luxvps, you maintain ownership and control over your personal information.
- We handle your personal data with the utmost care and strictly adhere to legal requirements regarding data protection.

2. Right to Access Personal Information:
- As per the provisions of the Personal Data Act, you have the right to request access to any information we hold about you.
- If you wish to obtain a copy of your personal data or review the information we have on record, we will promptly provide the necessary details upon your request.

3. Data Security and Confidentiality:
- We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, or any form of misuse.
- Your personal information is treated with the utmost confidentiality, and we ensure that only authorized personnel have access to it.

4. Data Handling and Consent:
- Your personal data is used solely for the purpose of providing our hosting services and maintaining a seamless customer experience.
- We only collect and process personal data with your consent and for legitimate business purposes.

5. Data Accuracy and Updates:
- We strive to ensure that the personal information we hold about you is accurate and up-to-date.
- You have the right to request corrections or updates to your personal data if any inaccuracies are identified.

6. Data Retention and Deletion:
- We retain your personal data for as long as necessary to fulfill the purposes for which it was collected.
- Upon termination of our services, we will securely delete or anonymize your personal information, unless legal requirements dictate otherwise.

7. Contacting Our Privacy Team:
- If you have any questions, concerns, or requests regarding your personal data, please feel free to contact our team.
- We are dedicated to assisting you with any inquiries and ensuring that your personal data is handled in accordance with applicable privacy laws.

Security Policy

1. Customer Account Responsibility:
- We entrust our valued customers with the responsibility of safeguarding their accounts and maintaining the confidentiality of their login credentials.

2. The Power of Strong Passwords:
- A strong and complex password plays a crucial role in enhancing the security of your account. We strongly recommend creating passwords that incorporate a combination of upper and lowercase letters, numbers, and special characters.
- Passwords should be unique and not easily guessable, reducing the risk of unauthorized access.

3. Regular Password Updates:
- To further fortify account security, we advise customers to periodically update their passwords.
- Regular password changes add an additional layer of protection against potential security threats.

4. 2 Factor Authentication (2FA):
- As an extra security measure, we offer 2-factor authentication (2FA) options to our customers.
- 2FA adds an additional verification step, providing enhanced protection against unauthorized access to your account.

5. Keeping Software and Applications Updated:
- Ensuring that software, applications, and plugins are kept up-to-date helps to address security vulnerabilities and reduce the risk of exploitation.

6. Reporting Security Concerns:
- We encourage customers to promptly report any security concerns or suspicious activities related to their account.
- Our support team is readily available to address such matters and take appropriate action when necessary.

Enforcement of Terms of Service

1. Terms of Service Violation Consequences:
- Should any customer be found in violation of our Terms of Service, we reserve the right to take appropriate actions, including the termination of their account and services.
- Furthermore, customers involved in such violations will face a permanent ban from accessing our websites and our Discord server.

2. Swift and Decisive Actions:
- In the interest of maintaining a safe and compliant platform, we act swiftly in response to any detected violations.
- Under special circumstances, such as engagement in highly illegal activities, unauthorized reselling, or threats, we may exercise our right to delete the customer's account, services, data, or any associated information without prior warning.

3. Reporting Violations:
- We encourage our community to promptly report any suspected violations of our Terms of Service or any concerning activities.
- Our support team thoroughly investigates all reports, ensuring that appropriate actions are taken when necessary.

Data & Backups Responsibility Policy

1. Customer responsibility for backups
1.1 You are solely responsible for creating, testing, and maintaining independent backups of all data, configurations, and content stored on or processed through your Services.

2. Why backups matter
1.2 Data loss can occur for many reasons, including hardware failure, software bugs, user error, malicious activity, or events outside our control. Maintaining your own backups is essential to minimise disruption and protect your business.

3. Our backup services (if available)
1.3 We may offer automated or manual backup features for certain Services. These are provided as a convenience only and are not a substitute for your own backup strategy. We do not guarantee that any backup will succeed, be complete, or be restorable.

4. No backup guarantees
1.4 To the maximum extent permitted by law, Luxvps does not accept liability for any data loss or corruption, even where a backup feature is available, except as expressly required by applicable law and always subject to the limitation of liability in our Terms Of Use.

5. Data deletion on termination
1.5 When a Service is suspended or terminated and any applicable grace period has expired, associated data may be permanently deleted and unrecoverable. It is your responsibility to export or back up your data before cancellation or termination.

Software Terms

1. Your software, your licences
- If you install or use any software (including operating systems, control panels, or third-party applications) on or in connection with our Services, you are solely responsible for ensuring that you hold all necessary licences and that you comply with all applicable licence terms.

2. Proof of licensing
- We may, where reasonably necessary, request evidence that the software you run on our infrastructure is properly licensed. If you cannot provide such evidence, we may suspend or remove the relevant software or Service.

3. No assumption of third-party obligations
- Luxvps does not accept or assume third-party software licence terms on your behalf. Any agreement with a software vendor is strictly between you and that vendor.

4. Pre-installed or bundled software
- Where we provide software that is pre-installed or bundled with a Service, you may use it only in accordance with the licence terms applicable to that software. We may update, patch, or replace such software as needed for security or operational reasons.

Dispute & Chargebacks Policy

1. Talk to us first
- If you experience an issue with billing or with your Services, you agree to first open a support ticket and give us a reasonable opportunity to investigate and resolve the matter before initiating a chargeback, payment dispute, or claim with your bank or payment provider.

2. Handling disputes and investigations
- We take all disputes and chargebacks seriously. When a dispute is opened, we will review our records, communicate with you where possible, and provide supporting documentation to the payment provider as needed.

3. Fraudulent or abusive disputes
- If we determine that a dispute or chargeback is fraudulent, abusive, or clearly inconsistent with our Agreement or your actual usage (for example, disputing a valid charge after using the Service extensively and without prior complaint), we may:
- suspend or terminate the affected Services;
- disable access to your account; and
- treat the disputed amount, plus any associated fees, as immediately due and collectible.

4. Effect on future Services
- Multiple disputes, chargebacks, or claims that we reasonably consider abusive may result in permanent closure of your account and refusal of future business, at our discretion.

5. Collection and recovery costs
- Where amounts remain due after a dispute is resolved in our favour, you remain responsible for those amounts. If we engage a collection agency or legal counsel to recover unpaid sums, you may be responsible for reasonable recovery costs where permitted by law.

6. Relationship to Refund Policy
- This policy operates in addition to our Refund Policy. Where you are eligible for a refund under that policy or under applicable law, we will process it directly rather than requiring a chargeback.

Service Termination and Cancellation Policy

1. Service Termination Procedure: Should you wish to terminate or cancel your service, please initiate the process through our billing panel.

2. Managing Automatic Payments: As part of the termination process, please remember to disable any automatic payment settings associated with your PayPal account. This step helps prevent any unintended charges.

3. Refunds for Automatic Payments: In the event that automatic payments continue after the cancellation of Luxvps services, we request that you notify us within 48 hours by raising a support ticket. Upon verification, we will initiate the refund process to ensure that any unauthorized charges are swiftly addressed. Please note that refund requests submitted after 48 hours of the charge will not be eligible for a refund.

4. Service Deletion: Servers will be deleted 5 days after the due date if no payment has been made. All data will be permanently unrecoverable after this period.

Policy Updates
Luxvps reserves the right to update and modify this Service Termination and Cancellation Policy at any time, without notice.

User Profile Information Policy

1. Accurate information required
- To maintain a secure and trustworthy environment, you must provide accurate and verifiable information in your user profile, including your real name and a valid physical address. You agree to keep this information up to date.

2. Verification and KYC
- We may request additional verification (such as identity documents, proof of address, or business registration) where we consider it necessary for fraud prevention, legal compliance, or risk management. If you fail to provide requested verification within a reasonable time, we may suspend or terminate your Services.

3. One account per customer
- Each individual or legal entity may hold only one account with Luxvps unless we explicitly approve otherwise in writing. Creating multiple accounts to bypass limits, restrictions, or bans is prohibited and may lead to suspension or termination of all related accounts.

4. Consequences of false or misleading information
- Providing false, inaccurate, or misleading information, or using another person’s identity without authorisation, is a serious violation and may result in immediate suspension or termination of Services and, where appropriate, reporting to relevant authorities or payment providers.

5. Privacy
- We handle your profile information in accordance with our Privacy Policy. We do not publicly disclose your personal details, but we may process and share them as described in that policy for the purposes of providing and protecting our Services.

Affiliate Policy

  • LAST UPDATED 28-07-2023
    • 1. Affiliate Account Disabling: Luxvps reserves the right to disable your affiliate account at any time, which may result in the forfeiture of any earned commissions. While we strive to maintain a positive partnership, we may take this action without prior notice under specific circumstances.

      2. Payment Method: Commissions earned through our affiliate program will be paid to you via Credit.

      3. Exclusions on Discounted Products: Commissions will not be provided for affiliate referrals on products with active discounts or promotions. This ensures fairness in our affiliate program and product pricing.

      4. Eligibility for Payouts: When you request a payout, we will diligently assess your eligibility based on our policies and terms. We aim to process payouts promptly and efficiently.

      5. Integrity and Compliance: Upholding the integrity of our affiliate program is of utmost importance. Any attempts to manipulate or abuse the system will result in a permanent ban from using your affiliate account.

      6. Policy Updates: Luxvps retains the right to modify this Affiliate Policy without prior notice.

Credit Balance Policy

  • LAST UPDATED 28-07-2023
    • 1. Non-Refundable Credit Balances: Please be advised that credit balances are non-refundable.

      2. Flexible Top-Up Options: You have the flexibility to top up your credit balance within the range of €5 to €100, allowing you to maintain the desired credit for your specific requirements.

      3. Invoice Overpayments and Refunds: In case of invoice overpayments, the excess amount will be applied to your credit balance, ensuring seamless account management. Should you require a refund for the overpaid amount, please promptly notify us. However, if we do not receive a refund request within 48 hours, the credit balance will no longer be eligible for refunds.

      4. Policy Updates: Luxvps reserves the right to make changes to this Credit Balance Policy at any time, without prior notice.

      If you have any queries or require further clarification about our Credit Balance Policy, please do not hesitate to reach out to our support team. We are readily available to provide the necessary assistance and guidance.

Acceptable Use Policy

    • Last updated: 04-12-2025

      At Luxvps, we aim to provide a stable and secure environment for all customers. You must not use the Services in any way that:

      1. Violates law or third-party rights
      - Uses the Services for any illegal activity or to host, distribute, or promote illegal content.

      - Infringes or misappropriates any intellectual-property, privacy, or other rights of third parties.

      - Facilitates fraud, deception, or other unlawful schemes (including phishing, fake login pages, or “spoof” websites).

      2. Abuses networks or infrastructure
      - Launches or participates in DDoS attacks, reflection/amplification attacks, or other activities that disrupt networks or systems.

      - Performs unauthorised port scanning, vulnerability scanning, or penetration testing of third-party systems.

      - Runs open resolvers or other misconfigured services that can be abused for reflection attacks.

      3. Attempts unauthorised access or security breaches
      - Attempts to gain unauthorised access to accounts, systems, or data (including bruteforcing and credential-stuffing).

      - Interferes with or attempts to bypass security or authentication measures.

      4. Distributes malware or harmful content
      - Hosts, distributes, or controls malware, ransomware, botnets, or command-and-control infrastructure.

      - Stores or distributes child sexual abuse material (CSAM) or any exploitation content (zero tolerance).

      5. Engages in spam or abusive messaging
      - Sends unsolicited bulk or commercial email (“spam”), or operates mailing lists without proper consent and unsubscribe mechanisms.

      - Runs open mail relays or intentionally misuses email services to manipulate deliverability, reputation, or anti-spam systems.

      6. Uses resources in an abusive manner
      - Consumes CPU, I/O, network bandwidth, or other resources in a way that significantly degrades performance for other customers on a shared system.

      - Runs cryptocurrency mining or similar intensive workloads on Services where such use is prohibited or not explicitly allowed in the product description.

      7. Operates high-risk anonymity or abuse-prone services
      - Runs Tor exit nodes or open public proxies/VPNs that are used for abuse, unless explicitly agreed in writing.

      - Provides anonymisation services that are knowingly or repeatedly used for illegal activities.

      8. Circumvents restrictions or engages in other abuse
      - Attempts to bypass rate limits, usage limits, or other technical or contractual restrictions.

      - Resells or sub-allocates Services in a way that hides or frustrates enforcement of this policy, unless explicitly approved under a reseller arrangement.

      Enforcement
      - We may investigate any suspected breach of this Acceptable Use Policy. If we reasonably believe that a violation has occurred, we may:

      - suspend or restrict the affected Service;

      - contact you for explanation or remediation;

      - terminate the Service or your account for serious or repeated violations; and/or

      - cooperate with law-enforcement or other parties where required or appropriate.

      - Our decisions about enforcement are final and made to protect our network, our customers, and third parties.

Web Hosting Policy

    • LAST UPDATED 04-12-2025

      This Web Hosting Policy applies to our shared and reseller web-hosting services in addition to our Acceptable Use Policy.


      1. Prohibited content on web-hosting plans
      - Adult content of any kind (including pornography or explicit material) is not permitted on shared or reseller web hosting.

      - Websites that promote or facilitate fraud, scams, phishing, or other deceptive practices are prohibited.

      - You may not upload, store, or distribute malware, viruses, trojans, or any other malicious code.

      - “Spoof” or look-alike websites designed to impersonate legitimate brands or services are not allowed.

      - You may not operate sites that store, collect, or sell personal data (such as IP addresses, login data, or financial data) for abusive or illegal purposes.

      - Cryptocurrency mining is not permitted on shared or reseller web-hosting plans.


      2. Fair-usage rules for bandwidth and resources
      - Some web-hosting plans may be described as using “unlimited” or “unmetered” bandwidth. This means we do not charge per GB, not that you can consume infinite resources.

      - To protect overall service quality, each web-hosting plan is subject to fair-usage limits. As a guideline, shared web-hosting plans are subject to a maximum daily traffic limit of 25 GB per hosting account, unless stated otherwise for your plan.
      - We may temporarily throttle, restrict, or contact you about your usage if your website consumes disproportionate resources or negatively impacts other customers.


      3. Handling of violations
      - If we detect content or activity that appears to violate this Web Hosting Policy or our Acceptable Use Policy, we may first contact you and request that you correct the issue within a reasonable time.

      - If you do not respond, or if the violation is serious (for example, malware, phishing, or other clearly harmful content), we may suspend or terminate the affected hosting account without prior notice.

      - If we do not receive a response to our contact attempts within 7 days, we reserve the right to terminate the service/account and delete the associated data.


      4. Upgrades and alternative solutions
      - If your legitimate traffic or resource needs consistently exceed what is appropriate for shared hosting, we may recommend upgrading to a VPS or dedicated solution that is better suited to your workload.

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