Unlimited agents - unlimited chats
Why pay for a live chat solution when you can get it for free? And it’s not just live chat. Voice is included - for free - too.
Switch up to a call
When chat isn’t enough, switch to a free live audio or video call directly from the browser. No dialing or paying telcos!
Team collaboration
Our solution is built around your entire team and 3CX phone system. Everyone - not just live chat agents - is included and connected.
One click install
One click install for WordPress and easy to install on other CMS. Install, configure and start chatting in less than 10 minutes.
Drop the $20 per user per month…
As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better.
Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice - handle your WhatsApp, Facebook and SMS messages from the same interface. Get live chat for your business without paying $20 per user per month!
Once installed, customize the live chat bubble to fit your brand. Set personalized greetings tailored to your business hours to ensure your visitors always feel attended to.
Queue-based chat handling ensures incoming messages reach the right team or agent, all managed through one unified platform - saving you the cost and hassle of using separate systems.
Switch effortlessly from chat to voice
Switch from chat to free voice or video calls directly from the browser, avoiding the hassle of dialing numbers or paying telecom fees. When a chat isn’t enough, it’s easy to step up to a call.
Connect and collab your whole team
3CX connects your whole team, not just live chat agents. With free tools for handling calls and chats, everyone can stay connected through one platform. Plus, you get the full 3CX SMB phone system free for up to 10 users.
Integrate easily with your WordPress
Use our free WordPress plugin to get live chat and calls integrated with your WordPress website easily. Start by downloading the 3CX Free Live Chat plugin from WordPress. Under 10 minutes to install and configure.
Your Live Chat questions answered...
The Live Chat solution is a feature of 3CX phone system. Live chat is a popular way to connect with customers. Sooner or later though you’re going to have to switch to a call… Oh hello 3CX Phone System! We're confident you’ll be comparing 3CX with all other phone systems sooner rather than later! We give you both Live Chat and calls - and loads more - for free.
Stop! There’s just no need to! Switch over to 3CX for free live chat and more. Add 3CX phone system with all its value-added services and watch your call costs - inflated calling rates, international call rates and other expensive ‘services’ - disappear overnight.
Very! Check it out for yourself. 5 star reviews and over 100,000 installations, 3CX Live Chat is as reliable as it gets! To date there are also more than 350,000 installations of 3CX across many industry sectors and company sizes from small to large. It’s a tried, tested and reliable free live chat solution and phone system.
No! Invite your web visitors to talk to you for free via your '3CX Talk' link. There’s no need to copy and paste numbers. Anyone with the link can call you using their browser. Place your talk or meet link on your website or in your email signature. It’s that easy.
Yes. You don’t need to manage everything yourself from your phone. Use a WhatsApp business number, and your team can handle the messages for you.
3CX keeps track of all your customer interactions. You can pull up past conversations, so your customers feel recognized and appreciated every time. 3CX also tracks agent performance with detailed reports. Evaluate chat ratings, response times, and resolution success to identify opportunities for improvement.
Absolutely. When you connect with visitors at the right time - whether through chat, voice, or video - your chances of closing the deal go way up. Integrated CRM features ensure visitor interactions are logged automatically, turning conversations into valuable leads.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
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