{"id":681,"date":"2019-11-25T15:22:29","date_gmt":"2019-11-25T23:22:29","guid":{"rendered":"https:\/\/loopinput.com\/?p=681"},"modified":"2020-09-23T09:50:15","modified_gmt":"2020-09-23T16:50:15","slug":"best-customer-feedback-tools","status":"publish","type":"post","link":"https:\/\/loopinput.com\/best-customer-feedback-tools\/","title":{"rendered":"Best Customer Feedback Tools"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"681\" class=\"elementor elementor-681\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ce0dc40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ce0dc40\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;clouds&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 27.8\" preserveAspectRatio=\"xMidYMax slice\">\n\t<path class=\"elementor-shape-fill\" d=\"M265.8 3.5c-10.9 0-15.9 6.2-15.9 6.2s-3.6-3.5-9.2-.9c-9.1 4.1-4.4 13.4-4.4 13.4s-1.2.2-1.9.9c-.6.7-.5 1.9-.5 1.9s-1-.5-2.3-.2c-1.3.3-1.6 1.4-1.6 1.4s.4-3.4-1.5-5c-3.9-3.4-8.3-.2-8.3-.2s-.6-.7-.9-.9c-.4-.2-1.2-.2-1.2-.2s-4.4-3.6-11.5-2.6-10.4 7.9-10.4 7.9-.5-3.3-3.9-4.9c-4.8-2.4-7.4 0-7.4 0s2.4-4.1-1.9-6.4-6.2 1.2-6.2 1.2-.9-.5-2.1-.5-2.3 1.1-2.3 1.1.1-.7-1.1-1.1c-1.2-.4-2 0-2 0s3.6-6.8-3.5-8.9c-6-1.8-7.9 2.6-8.4 4-.1-.3-.4-.7-.9-1.1-1-.7-1.3-.5-1.3-.5s1-4-1.7-5.2c-2.7-1.2-4.2 1.1-4.2 1.1s-3.1-1-5.7 1.4-2.1 5.5-2.1 5.5-.9 0-2.1.7-1.4 1.7-1.4 1.7-1.7-1.2-4.3-1.2c-2.6 0-4.5 1.2-4.5 1.2s-.7-1.5-2.8-2.4c-2.1-.9-4 0-4 0s2.6-5.9-4.7-9c-7.3-3.1-12.6 3.3-12.6 3.3s-.9 0-1.9.2c-.9.2-1.5.9-1.5.9S99.4 3 94.9 3.9c-4.5.9-5.7 5.7-5.7 5.7s-2.8-5-12.3-3.9-11.1 6-11.1 6-1.2-1.4-4-.7c-.8.2-1.3.5-1.8.9-.9-2.1-2.7-4.9-6.2-4.4-3.2.4-4 2.2-4 2.2s-.5-.7-1.2-.7h-1.4s-.5-.9-1.7-1.4-2.4 0-2.4 0-2.4-1.2-4.7 0-3.1 4.1-3.1 4.1-1.7-1.4-3.6-.7c-1.9.7-1.9 2.8-1.9 2.8s-.5-.5-1.7-.2c-1.2.2-1.4.7-1.4.7s-.7-2.3-2.8-2.8c-2.1-.5-4.3.2-4.3.2s-1.7-5-11.1-6c-3.8-.4-6.6.2-8.5 1v21.2h283.5V11.1c-.9.2-1.6.4-1.6.4s-5.2-8-16.1-8z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b96a21e\" data-id=\"6b96a21e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-101bdbb2 elementor-widget elementor-widget-heading\" data-id=\"101bdbb2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Best Customer Feedback Tools<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74d92de4 elementor-widget elementor-widget-text-editor\" data-id=\"74d92de4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u00a0Top tools you can use for your website or app that will take your customer feedback capturing funnel to the next level!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a3ffeef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a3ffeef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28a22c70\" data-id=\"28a22c70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-403e2cce elementor-widget elementor-widget-heading\" data-id=\"403e2cce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">By Keaton<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31382b2 elementor-share-buttons--align-center elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"31382b2\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_reddit\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on reddit\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-reddit\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tReddit\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tTwitter\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cfcef2 elementor-widget elementor-widget-heading\" data-id=\"3cfcef2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb8dd7c elementor-widget elementor-widget-text-editor\" data-id=\"2cb8dd7c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer feedback is virtual gold.<\/span><\/p><p><span style=\"font-weight: 400;\">If you ask any founder at a leading tech company how to get insight to build your first viable product, they will all say the same thing: listen to your customers. But why is listening to your customers so important?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In short, Listening to your customers will provide you with potentially overlooked details that can turn a good product into an <\/span><b>amazing <\/b><span style=\"font-weight: 400;\">product.\u00a0 Take Apple for example. When you submit a feedback request they have an <\/span><b>entire <\/b><span style=\"font-weight: 400;\">team that organizes these requests and analyzes them to determine what features their customers really want.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If you want to learn more on why customer feedback is essential to success, check out my blog on achieving product-market fit:\u00a0 <a href=\"https:\/\/loopinput.com\/achieving-product-market-fit\/\">https:\/\/loopinput.com\/achieving-product-market-fit\/<\/a><\/span><\/p><p><span style=\"font-weight: 400;\">Listening to your customers is a lot easier said than done.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Today, incoming feedback can come in a multitude of formats; live chats, surveys, discussion boards, support requests, and even sales demos. Gathering, organizing, and analyzing all this feedback can be a challenging task, especially when there is <\/span><b>lots <\/b><span style=\"font-weight: 400;\">of it.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The good news is that there are a variety of software platforms on the market that will give you the tools you need to be successful in making sense of all of it.<\/span><\/p><p><span style=\"font-weight: 400;\">In this article, I am going to break down the top tools you can use for your website or app that will take your feedback capturing funnel to the next level!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d251e39 elementor-widget elementor-widget-heading\" data-id=\"d251e39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The List:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e40d2 elementor-widget elementor-widget-image\" data-id=\"d5e40d2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hotjar.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"222\" height=\"128\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.31.11-PM.png\" class=\"attachment-large size-large wp-image-683\" alt=\"Hotjar Logo\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99306d8 elementor-widget elementor-widget-heading\" data-id=\"99306d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/hotjar.com\/\">Hotjar (https:\/\/hotjar.com\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3055076 elementor-widget elementor-widget-text-editor\" data-id=\"3055076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Personally one of my favorites. This crafty tool captures live traffic and records user activity in the form of heatmaps and cursor tracking.\u00a0 Drop-in a small piece of javascript in the header of your site and you\u2019re all set! Hotjar pricing is based on your totally monthly visitors to your site, however they offer a free plan with limited views and business trial plan to see if the tool is right for you.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9aea8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9aea8b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f3a1090\" data-id=\"f3a1090\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e79558a elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e79558a\" data-element_type=\"widget\" role=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ede32e elementor-widget elementor-widget-image\" data-id=\"5ede32e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.intercom.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"388\" height=\"160\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.31.51-PM.png\" class=\"attachment-large size-large wp-image-684\" alt=\"Intercom Logo\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.31.51-PM.png 388w, https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.31.51-PM-300x124.png 300w\" sizes=\"(max-width: 388px) 100vw, 388px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e18be9f elementor-widget elementor-widget-heading\" data-id=\"e18be9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.intercom.com\/\">Intercom (https:\/\/www.intercom.com\/)\n<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34fce5c elementor-widget elementor-widget-text-editor\" data-id=\"34fce5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This live chat plug-in is a must! Users don&#8217;t want to wait when they need help. Intercom has advanced from more than just a live chat window into a full-fledged AI system that will assist you with support, sales, and general FAQ quests. Intercom can be a bit pricey for the full package upwards of $150\/month; however, they offer a promotion plan for qualifying startups for $50\/month!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b73ba90 elementor-widget elementor-widget-image\" data-id=\"b73ba90\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.surveymonkey.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"542\" height=\"102\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.32.20-PM.png\" class=\"attachment-large size-large wp-image-685\" alt=\"Survey Monkey Logo\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.32.20-PM.png 542w, https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.32.20-PM-300x56.png 300w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da6881 elementor-widget elementor-widget-heading\" data-id=\"7da6881\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.surveymonkey.com\/\">Survey Monkey (https:\/\/www.surveymonkey.com\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b548f6a elementor-widget elementor-widget-text-editor\" data-id=\"b548f6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Survey Monkey is a giant in the marketplace! Founded in 1999, it is one of the best-known survey tools used by millions of businesses to conduct market research. Survey monkey lets you send out surveys to your customers via email, mobile, chat software, websites, social media. Survey Monkey is excellent if you&#8217;re looking for an all in one survey tool.\u00a0 Pricing starts at $25 per user and $75 per user for their more advanced features.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c90d8 elementor-widget elementor-widget-image\" data-id=\"79c90d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.proprofs.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"50\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/ProProfs-Survey-Maker-Logo.png\" class=\"attachment-large size-large wp-image-7272\" alt=\"proprofs survey maker\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93ff550 elementor-widget elementor-widget-heading\" data-id=\"93ff550\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.proprofs.com\/survey\/\">ProProfs Survey Maker  (https:\/\/www.proprofs.com\/survey\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e87886 elementor-widget elementor-widget-text-editor\" data-id=\"3e87886\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">ProProfs Survey Maker is a powerhouse of unique features. It helps you create a variety of surveys for your target audience, embed them on your website, or share them instantly via social media or emails. It\u2019s a versatile tool that supports a wide array of surveys such as pop-up and in-app surveys, polls, NPS surveys, and many more. The software\u2019s built-in reporting system gives you a peek into who took your survey, when the survey was taken, and the kind of answers provided. You can use this valuable information to review survey answers and gain a better understanding of your respondents.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">If you are looking for a simple tool that gives excellent results, ProProfs Survey Maker is your best bet. Pricing starts at $0.05\/response\/month.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe240e9 elementor-widget elementor-widget-image\" data-id=\"fe240e9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/canny.io\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"232\" height=\"120\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.32.53-PM.png\" class=\"attachment-full size-full wp-image-686\" alt=\"Canny\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb154b elementor-widget elementor-widget-heading\" data-id=\"bfb154b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"\">Canny: (https:\/\/canny.io\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b539ae5 elementor-widget elementor-widget-text-editor\" data-id=\"b539ae5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Canny is a product manager&#8217;s road map to success! Used by companies such as Lyft, MongoDB, and Ahref, it utilizes a powerful discussion board forum that lets you track internal and external feature requests using a voting system.\u00a0 Canny is great if connecting your internal teams to product features. Canny offers a 2-week trial and then offers plans starting at $50\/month.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-422f1eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"422f1eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc62055\" data-id=\"cc62055\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc38b22 elementor-widget elementor-widget-image\" data-id=\"bc38b22\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/loopinput.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"248\" height=\"136\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.33.30-PM.png\" class=\"attachment-large size-large wp-image-688\" alt=\"Loop Logo\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6717bad elementor-widget elementor-widget-heading\" data-id=\"6717bad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/loopinput.com\">Loop (https:\/\/loopinput.com)\n<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73240ec elementor-widget elementor-widget-text-editor\" data-id=\"73240ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Loop is an all in one solution that combines a powerful screenshot tool that plugs directly into your website and an interactive forum. Designed by leading product managers and product marketers, it is built with your customer&#8217;s feedback in mind.\u00a0 In addition to the interactive forum, it provides a rating system for feature requests, allowing you to visualize what to build next quickly. Loop offers a free starter plan and then $39.99\/month package for the full platform. One of the newest platforms in the marketplace and is quickly grabbing the attention of some of the tech giants as a better alternative to its bigger, more expensive, brother UserVoice.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bb425 elementor-widget elementor-widget-image\" data-id=\"62bb425\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/upvoty.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"442\" height=\"196\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.33.55-PM.png\" class=\"attachment-large size-large wp-image-689\" alt=\"Upvoty Logo\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.33.55-PM.png 442w, https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.33.55-PM-300x133.png 300w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43fb00 elementor-widget elementor-widget-heading\" data-id=\"f43fb00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/upvoty.com\">Upvoty (https:\/\/upvoty.com)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103450f elementor-widget elementor-widget-text-editor\" data-id=\"103450f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Just founded this past year, Upvoty has developed a simple plug-in that models the UserVoice voting system and company white labeling. It&#8217;s simplistic and easy to use platform makes it a favorite on my list.\u00a0 Pricing starts at $15\/month and then tops out at $99\/month depending on your usage and company size.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c935257 elementor-widget elementor-widget-image\" data-id=\"c935257\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/qualaroo.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"264\" height=\"110\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.34.26-PM.png\" class=\"attachment-large size-large wp-image-690\" alt=\"Qualaroo Logo\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-048ed4b elementor-widget elementor-widget-heading\" data-id=\"048ed4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/qualaroo.com\">Qualaroo (https:\/\/qualaroo.com\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465a7ea elementor-widget elementor-widget-text-editor\" data-id=\"465a7ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Qualaroo&#8217;s platform offers a survey and feedback tool that is great for B2C companies.\u00a0 Big companies such as Starbucks, Burger King, Hertz, and Groupon have been using their products for years to gather feedback about a visitors experience. The software analyzes a user&#8217;s behavior on your site and will send targeted questions based on their behavior. Great for post-purchases and one-time experiences. Pricing starts at $99\/month.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d61781 elementor-widget elementor-widget-image\" data-id=\"5d61781\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.podium.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"364\" height=\"150\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.34.55-PM.png\" class=\"attachment-large size-large wp-image-691\" alt=\"Podium Logo\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.34.55-PM.png 364w, https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.34.55-PM-300x124.png 300w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23998ff elementor-widget elementor-widget-heading\" data-id=\"23998ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.podium.com\/\">Podium (https:\/\/www.podium.com\/)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9af0424 elementor-widget elementor-widget-text-editor\" data-id=\"9af0424\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Podium is a powerful tool that uses live webchat to gather feedback from website visitors and customers. They offer a variety of products, including company reviews, online feedback, and internal team chat to unify stakeholders and allow for a true 360 degree of your company. Featured by Forbes as one of the top clouding computing companies, they offer a suite of software products that will give your company the insights it needs to make the right product decisions for your customers. Podium doesn&#8217;t provide its pricing, but sources have reported that it can range from $15\/ month for basic plans and top out at $499\/month for advanced enterprise plans.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd5ebc elementor-widget elementor-widget-image\" data-id=\"5bd5ebc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/uservoice.com\">\n\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"548\" height=\"222\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.35.21-PM.png\" class=\"attachment-large size-large wp-image-692\" alt=\"Uservoice Logo\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.35.21-PM.png 548w, https:\/\/loopinput.com\/wp-content\/uploads\/2019\/11\/Screen-Shot-2019-11-25-at-1.35.21-PM-300x122.png 300w\" sizes=\"(max-width: 548px) 100vw, 548px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-650d8ab elementor-widget elementor-widget-heading\" data-id=\"650d8ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/uservoice.com\">UserVoice (https:\/\/uservoice.com)<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e025f elementor-widget elementor-widget-text-editor\" data-id=\"62e025f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Lastly, UserVoice. UserVoice is the industry standard for gathering in-app user feedback. Their platform is designed to plug into your web app or website and opens a white-labeled feedback discussion portal. The UserVoice uses a voting system that allows users to poll for the top feature requests. Although UserVoice is one of the best known and highly used platforms on the market, it doesn&#8217;t come cheaply. Pricing starts at $500\/month for their product boards so they are quickly losing ground to younger, less pricey companies with a wider feature set like Loop.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aaea97 elementor-widget elementor-widget-heading\" data-id=\"4aaea97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to pick the best customer feedback tool:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d25ad0 elementor-widget elementor-widget-text-editor\" data-id=\"5d25ad0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All of these software platforms will provide your company with different tools to get that competitive edge.\u00a0 I purposely did not rank these companies in order from best to worst because each has its strengths and weaknesses and each can be better suited for different companies&#8217; needs.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aca0e96 elementor-widget elementor-widget-text-editor\" data-id=\"aca0e96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When choosing your ideal customer feedback tool, I would ask the following questions:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e160d elementor-widget elementor-widget-heading\" data-id=\"86e160d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who are my customers?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d146b29 elementor-widget elementor-widget-text-editor\" data-id=\"d146b29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Is your customer a professional in another industry using a complex product or are they simply a consumer dining in your restaurant, visiting your ecommerce store, etc.?\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-159140e elementor-widget elementor-widget-heading\" data-id=\"159140e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B2B:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f88d7 elementor-widget elementor-widget-text-editor\" data-id=\"f5f88d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">B2B industry professionals are more likely to provide you with in-depth feedback so that you can better the products they use consistently. Providing an open discussion board with a rating system to write freely will better suit this type of customer&#8217;s incoming feedback. I suggest using a tool such as<\/span><b> Loop<\/b><span style=\"font-weight: 400;\">, <\/span><b>Upvoty<\/b><span style=\"font-weight: 400;\">, or <\/span><b>Canny<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4daf7dd elementor-widget elementor-widget-heading\" data-id=\"4daf7dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumer:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3377b7 elementor-widget elementor-widget-text-editor\" data-id=\"d3377b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This type of customer isn&#8217;t likely to spend the time to write meaningful feedback. In this case, I would suggest setting up a simple customer satisfaction survey that can be done at the end of their experience. Survey Monkey and Qualaroo are great for this.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6132b73 elementor-widget elementor-widget-heading\" data-id=\"6132b73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can my customers tell me something just from their behavior alone?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab87e8 elementor-widget elementor-widget-text-editor\" data-id=\"2ab87e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">What if your typical customer doesn&#8217;t directly communicate with you, but success can be measured in how long and where they went on your website?\u00a0<\/span><\/p><p><br \/><span style=\"font-weight: 400;\">A tool like <\/span><b>Hotjar<\/b><span style=\"font-weight: 400;\"> is perfect for this type of customer. You can gather useful insights without your customers ever providing you with any input! I like to call this stealth feedback.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c4fd2 elementor-widget elementor-widget-heading\" data-id=\"f5c4fd2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do my customers communicate with me for support?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ea21f elementor-widget elementor-widget-text-editor\" data-id=\"e0ea21f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">I like to address this question first by analyzing how your customers reach out for help. More often than not, when a support request comes in, it is <\/span><b>not <\/b><span style=\"font-weight: 400;\">because something is broken, but rather the customer had a difficult experience while using your product and needs assistance with your product.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Whether you realize it or not, these support requests are a form of feedback. Depending on how your support channel is set up, you will want to pick a software that will assist in collecting and organizing these requests. For example, if your main support channel is a live chat, you likely want to use a platform such as <\/span><b>Intercom<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Podium<\/b><span style=\"font-weight: 400;\"> for incoming feedback.<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d398b elementor-widget elementor-widget-heading\" data-id=\"16d398b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04c9caf elementor-widget elementor-widget-text-editor\" data-id=\"04c9caf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The companies I have mentioned are only a handful of the hundreds of different options in the marketplace. After thoroughly researching all the options, conduct an internal analysis of your company and pick out the top features that your organization requires and make a decision based on price and value. No matter what you choose, any of the options will guide you in the right direction to build <\/span><b>amazing <\/b><span style=\"font-weight: 400;\">products your customers will love!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4df1edf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4df1edf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d10dd4\" data-id=\"8d10dd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54b1eb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54b1eb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd5ce9f\" data-id=\"fd5ce9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc84a31 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"fc84a31\" data-element_type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6869 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-founder-wellness tag-startups\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/the-10-limiting-beliefs-that-are-holding-you-back-as-a-founder\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"292\" height=\"300\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/06\/Imposter-Syndrome-In-Software-Developers-Am-I-A-Fake-Developer-1-292x300.png\" class=\"attachment-medium size-medium wp-image-6898\" alt=\"can&#039;t-code\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/06\/Imposter-Syndrome-In-Software-Developers-Am-I-A-Fake-Developer-1-292x300.png 292w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/06\/Imposter-Syndrome-In-Software-Developers-Am-I-A-Fake-Developer-1.png 516w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/the-10-limiting-beliefs-that-are-holding-you-back-as-a-founder\/\" >\n\t\t\t\tThe 10 Limiting Beliefs That Are Holding You Back as a Founder\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/the-10-limiting-beliefs-that-are-holding-you-back-as-a-founder\/\" aria-label=\"Read more about The 10 Limiting Beliefs That Are Holding You Back as a Founder\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tJune 22, 2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6700 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-founder-wellness tag-health\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/preventing-digital-eye-strain\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"300\" height=\"300\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/CorrectComputerPosture-300x300.jpg\" class=\"attachment-medium size-medium wp-image-6704\" alt=\"digital-eye-strain\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/CorrectComputerPosture-300x300.jpg 300w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/CorrectComputerPosture-150x150.jpg 150w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/CorrectComputerPosture.jpg 700w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/preventing-digital-eye-strain\/\" >\n\t\t\t\tPreventing Digital Eye Strain\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/preventing-digital-eye-strain\/\" aria-label=\"Read more about Preventing Digital Eye Strain\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 26, 2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6608 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-startups\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/software-companies-may-actually-be-more-resilient-than-traditional-companies\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"300\" height=\"200\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/VRG_3665_001.0-300x200.jpg\" class=\"attachment-medium size-medium wp-image-6618\" alt=\"amazon-taking-over\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/VRG_3665_001.0-300x200.jpg 300w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/VRG_3665_001.0-1024x682.jpg 1024w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/VRG_3665_001.0-768x512.jpg 768w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/VRG_3665_001.0.jpg 1400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/software-companies-may-actually-be-more-resilient-than-traditional-companies\/\" >\n\t\t\t\tSoftware Companies May Actually Be More Resilient Than Traditional Companies\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/software-companies-may-actually-be-more-resilient-than-traditional-companies\/\" aria-label=\"Read more about Software Companies May Actually Be More Resilient Than Traditional Companies\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 14, 2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6525 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-automation tag-marketing tag-sales\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/what-a-completely-automated-sales-process-looks-like\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"225\" height=\"225\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/images-2.png\" class=\"attachment-medium size-medium wp-image-6530\" alt=\"automation-robot\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/images-2.png 225w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/05\/images-2-150x150.png 150w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/what-a-completely-automated-sales-process-looks-like\/\" >\n\t\t\t\tWhat a Completely Automated Sales Process Looks Like\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/what-a-completely-automated-sales-process-looks-like\/\" aria-label=\"Read more about What a Completely Automated Sales Process Looks Like\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMay 5, 2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6267 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-marketing\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/what-is-an-ad\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"300\" height=\"300\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-16-at-7.28.51-PM-300x300.png\" class=\"attachment-medium size-medium wp-image-6281\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-16-at-7.28.51-PM-300x300.png 300w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-16-at-7.28.51-PM-150x150.png 150w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-16-at-7.28.51-PM.png 617w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/what-is-an-ad\/\" >\n\t\t\t\tWhat Is an Ad?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/what-is-an-ad\/\" aria-label=\"Read more about What Is an Ad?\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tApril 16, 2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3996 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-startups\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/loopinput.com\/this-is-what-elon-musks-first-website-looked-like\/\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" width=\"300\" height=\"218\" src=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-23-at-3.42.10-PM-300x218.png\" class=\"attachment-medium size-medium wp-image-4047\" alt=\"elon musk first site\" decoding=\"async\" srcset=\"https:\/\/loopinput.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-23-at-3.42.10-PM-300x218.png 300w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-23-at-3.42.10-PM-1024x744.png 1024w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-23-at-3.42.10-PM-768x558.png 768w, https:\/\/loopinput.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-23-at-3.42.10-PM.png 1258w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/loopinput.com\/this-is-what-elon-musks-first-website-looked-like\/\" >\n\t\t\t\tThis is What Elon Musk&#8217;s First Website Looked Like\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/loopinput.com\/this-is-what-elon-musks-first-website-looked-like\/\" aria-label=\"Read more about This is What Elon Musk&#8217;s First Website Looked Like\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tMarch 23, 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