Over the years, I’ve had the chance to work with some incredible people on projects that made a difference, whether for customers, teams, or the systems behind the scenes. Here are a few kind things they’ve said. I’m looking for a role that centers my product advocate skills, so if something here sparks a thought, I’d love to hear from you.
-
The only thing I can think of that would improve your support service is to have Velda on every single call!! I know that is not possible, the poor girl would loose her mind. But, her support was SO PERFECT!! Everyone should mimic what she did. She was so sharp, so respectful, so helpful, just so wonderful! She went the extra mile and looked up a resource on the net. WOW!
(more…) -
She waded through hundreds of unhappy comments to gather feedback from the users, and more importantly, assure them we were listening and would be making changes. It takes a special person to be able to do so with grace and charm like Velda does.
-
Velda has been incredibly supportive and has answered all of my questions quickly and very clearly. It has been wonderful having her help me with all the issues I’ve been having. I tried so hard to deal with the problems on my own originally. I was spending hours and hours trying to find solutions so to have someone there for me now has been amazing.
-
Amazing job with the feedback and help you provided. The work you did made it so easy to understand and address.
-
Thanks for being a connector between support and product teams, and for all that you do to connect bugs and issues and generally help everyone. I see you. You rock!
-
You’re such a rockstar! Thank you for the speedy, creative, and amazing design and marketing work.
-
Thank you so much for your help and assistance. You understood my concerns and responded with care. You were able to identify the solution and ensured that I was involved with every step of the resolution.
Legend of Velda 