Support Guides
Browse implementation guides and troubleshooting walkthroughs.
Test Fire Webhooks
Test your buyers webhook using Retreaver's new and improved Test Webhook function.
Read guide→Webhooks
Webhooks are a core part of how Retreaver connects with 3rd party Call data appending services, affiliate systems, bidding, and other APIs. It allows you to tag Calls and append data at every stage of a Call or RTB helping you route in a way that fits your system.
Collaborating with Superusers, Publishers, and Call Buyers
Invite users to your company as either superusers or collaborators, with specific roles and permissions such as Publisher or Call Buyer. Retreaver accounts can get access to multiple companies and switch between them.
Retreaver Ping Shield
Retreaver Ping Shield reduces duplicate inbound requests and rate-limited outbound pings to protect buyers, keep integrations healthy, and improve qualified call delivery.
Webhook Output Modifiers
Use output modifiers to automatically adjust payout, revenue, and timer values returned by a webhook before they are applied to the call.
Call Reservation API [deprecated]
The Call reservation API effectively allows lead generators the ability to ping Retreaver campaigns for a transfer number, by prequalifying the lead and reserving an available buyer to take their call.
Pay-Per-Call Features To Optimize Your Conversion Performance
Overview of Retreaver's pay-per-call features, with links to guides for data posting, RTB, call reservation, webhook configuration, and conversion postbacks that help improve call routing and conversion performance.
Twilio Application Connect
Twilio Application Connect lets you hand off calls from your own Twilio apps directly into Retreaver. This gives you the flexibility of using Twilio's and Retreaver's features in tandem.
Terminology
Overview of Retreaver terminology and navigation.
How to Set Up Your First Call Tracking Campaign
If you are new to Retreaver this is the best starting point to learn how to set up a Campaign to start routing and tracking calls.
Tags
Retreaver uses tags to represent call data attributes, using tags ensures that the caller reaches the most applicable person suited to handle the call....
Local and Toll-Free Phone Numbers
Retreaver supports US toll-free numbers and local numbers across most US states and territories.
Integrate HubSpot with Retreaver
The Retreaver Integration for HubSpot helps you track every inbound call into your organization back to the campaign, keyword, even creative that lead to the call.
Webhook Configurator
Use webhook configurator with over 100 templates, making integrating and pinging other platforms easier.
Schedule Exports of Call Data
Retreaver allows you to automatically email call reports on a regular schedule.
Integrate Blacklist Alliance with Retreaver
Use Retreaver + Blacklist Alliance "Litigation Firewall" on your campaigns, reducing the risk of contacting abusive plaintiffs and class action lawyers.
How to enable DNI on Wix Landing Pages
Due to platform design, HTML elements on Wix.com can only be modified using the Wix Corvid API. This means that in order to enable Dynamic Number Insertion using Retreaver.js, you must create an event...
How to Upload Call Sources in Bulk
When setting up many call Sources (synonym for publishers or affiliates in Retreaver) for use when tracking calls, rather than adding them one-by-one through the interface, you can upload them via...
How to Use Retreaver.js
Retreaver.js is a JavaScript library for displaying and tagging trackable phone numbers. Retreaver.js offers a flexible API so developers can interact with our services in a way that is both straightf...
Integrate Google Ads with Retreaver
When promoting your offers using Google Ads, Retreaver's Parameter Mapper can be used to gather data from a session URL bar and attach that...
Integrate Voluum with Retreaver
Voluum is one of the most robust tracking systems available to help you optimize your lead spends. However, if you try to track calls to Voluum using a clickid, you would need e...
What is the Retreaver Store?
The Retreaver store gives you the option to further configure the Retreaver platform.
Track Call Data Inbound or Outbound
How to transfer call data inbound into Retreaver or outbound towards a third party platform or application.
How to Port Numbers Into Retreaver
You can port Numbers into Retreaver as well as out of Retreaver for a fee.
Average vs Standard Deviation duration
What is the difference between Average and Standard Deviation duration within Reports table?
How to track referrer as a tag in Retreaver.js?
In order to track the website your visitors are coming from as tags you'll need to use the 'advanced' code block for Retreaver.js....
Integrate Anura with Retreaver
Anura provides an easy-to-use platform designed to help you analyze and verify online interactions with your brand in real-time. Combined with the call filtering and routing tools provided by Retreave...
Supported Browsers
Retreaver recommends using Chrome when using our web app interface but we aim to support any major modern browser (Safari, Firefox, etc).
Retreaver Rescue
Retreaver Rescue automatically reroutes short or disconnected outbound calls to another buyer, reducing missed opportunities and improving call outcomes.
Buyer Level Suppression Guide
This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, and applying it using buyer tags to enforce targeted call suppression.
Utilizing the Call Rejection System
Retreaver's call rejection system lets buyers return routed calls within 90 seconds via HTTP webhook, automatically rerouting them to the next available buyer on your campaign.
Change your Account Avatar
Retreaver uses Gravatar to automatically pull up an avatar image based on your email address.
How to View or Change an API Key
Navigate to your My Account screen, found in the Settings menu on the left, and then click API Access. Click the Show button to reveal you...
Change or Reset a Password
How to change your password, reset a forgotten password, and sign out of Retreaver
Business Hours
How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame.
Time Zones
How to change your time zone when using Retreaver.
Real-Time-Bidding API
The Retreaver Real-Time-Bidding (RTB) API lets lead generators ping campaigns for a transfer number, reserve a buyer for the call, and get dynamic payouts. This guide walks through creating RTB links, publisher posting, confirmations and caps, troubleshooting, FAQs, and status terminology.
Buyer Caps
Learn how to control call volume to Buyers using concurrency, hourly, daily, monthly, and hard caps. Includes cap triggers, RTB reservation counting, and how caps are displayed and configured.
Number Caps
How to set up granule number caps using the Business Hours feature
Troubleshooting RTB Requests
Troubleshooting guide for Retreaver RTB requests covering correct endpoint format, POST method requirements, valid caller numbers, empty field issues, "no target" errors, and buyer profile access.
How to Track Calls as Goals in Google Analytics
Learn how to track call events in Google Analytics by configuring Retreaver webhooks, setting up Goals for call started/answered/converted events, and importing conversions into Google Ads for full ad-to-call attribution.
Payments, Billing, and Credit Cards
Learn how payments and billing works on Retreaver, including post-pay and adding credit cards.
Credit Card Verification
When adding a credit card, a verification process by the Retreaver team is required before the card can be used for billing.
Why are my calls being disconnected?
Call disconnections can happen for many reasons unmatched endpoints, timeouts, suppression lists, or caller hang-ups. This guide covers the most common causes and how to fix them.
Pricing
Retreaver uses a flexible, pay-as-you-go pricing model starting at $0.05/min and $1/number/month.
AI Analyst: Turn Calls Into Insights
AI Analyst automatically transcribes and analyzes your calls inside Retreaver, tagging each conversation with caller intent, call outcome, and key insights. It helps teams quickly understand what happened on every call, improve conversion performance, and scale QA and compliance workflows without manual review.
How to add the "DNC.com" Integration into your campaigns
Integrate DNC.com with Retreaver to add contact center compliance to adhere to TCPA and DNC regulations.
Delete Numbers in Bulk
Learn how to Release Numbers individually or in bulk.
How to Bypass an IVR by Sending Digits
You can often bypass any Call Endpoint (Buyer) IVR by using Retreaver to send DTMF tones (key presses) on behalf of the caller.
How to Balance Call Flow with Priority and Weight
Control call routing by prioritizing which agents or buyers are considered first and using weight to distribute calls among equally matched endpoints.