LANSA Help Desk

Support Portal:	https://idera.my.salesforce-sites.com/LANSA (password required)	For best service, please utilize the support portal A password is required to access the support portal. This password must be requested during normal business hours by emailing support. You must be current on your maintenance to access this site. Any request entered via the support portal will receive an email confirmation and LANSA support will have immediate visibility to your request during normal business hours for your locale - Monday through Friday 8:00am to 5:00pm. During non-business hours high/critical priority requests will be forwarded to a support specialist who will respond within two hours.
Email:	Email Support	Confirmation of an e-mail request will be within two hours during normal operating hours or following business day.
Online:	Case Request Form	Confirmation of an online request will be within two hours during normal operating hours or following business day.

USA, Canada, and the rest of the Americas	+1-800-457-4083	Attended Monday through Friday 8:30 am to 5:00 pm Central Time. After hours you may contact Technical Support through the 800 number voice mail system. Urgent requests will be routed via pager to a technical support analyst who will return you call within one hour. Non-urgent requests will be responded to within two hours of next business day.
Australasia, Southern Africa and Asia Pacific except Japan	+61 2 8907 0207	Attended Monday through Friday 9:00 am to 5:30 pm Eastern Time. After hours, you may leave a message on the voice mail system.

Depending on the support required, this may include the following:

Lansa Support Contact Details