{"id":286,"date":"2021-10-30T00:17:46","date_gmt":"2021-10-29T18:32:46","guid":{"rendered":"https:\/\/kraftplugins.com\/?page_id=286"},"modified":"2021-12-23T12:57:55","modified_gmt":"2021-12-23T07:12:55","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/kraftplugins.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p>We make our products with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.<\/p>\n\n\n\n<p>In the case the product(s) you purchased didn\u2019t work properly as advertised and we couldn\u2019t resolve the issue, we will offer a full refund within 14 days of the purchase.&nbsp;<strong>No questions asked.<\/strong><\/p>\n\n\n\n<p>Since, the product has its own demo, documentation, features comparison table, etc, we strongly recommend you explore those resources to evaluate the product feasibility, support terms, updates, licensing scopes, etc.<\/p>\n\n\n\n<p>If you have any questions about our products, please&nbsp;<a href=\"\/support-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact our support team<\/a>&nbsp;for pre-sales questions so that you feel confident before purchasing our product(s).&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Before you ask for a refund<\/h4>\n\n\n\n<p>If you have purchased our product(s) and you are experiencing a technical issue with it we recommend that you contact our support team and seek assistance. Often they\u2019ll be able to help to troubleshoot your problem. A team member will follow up with you, typically within 24 hours. We answer each and every email sent to us, so if you don\u2019t hear from us, please check your email\u2019s spam\/junk folder or try submitting your message again via our&nbsp;<a href=\"\/support-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">support ticket<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">A few conditions for refund<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Once you place the refund request, we might ask you for the opportunity to resolve the issue for you. If you are not statisfied or not willing to receive assistance, we will process your refund as soon as we\u2019re able to.<\/li><li>Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.<\/li><li>By requesting and receiving a refund, you agree give up the ownership of your license and agree to cease using the product immediately.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">License Renewal Refund<\/h4>\n\n\n\n<p>If you have purchased our yearly plan, the renewal takes place automatically. Before the renewal, we sent 3 emails prior to your renewal date, so you can use this opportunity to cancel your subscription before the renewal payment is automatically processed.<\/p>\n\n\n\n<p>In case, you missed it, we will happily offer a refund for the automatic renewal within 14 days of the renewal date.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How to request refund<\/h4>\n\n\n\n<p>To request a refund, please reach out to our support team from&nbsp;<a href=\"\/support-ticket\/\">here<\/a>. Please use the purchase email address while submitting the request.<\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>Last Updated: 29th October 2021<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We make our products with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry","rishi-post","no-post-thumbnail"],"rishi__cb_customizer_meta":"","_links":{"self":[{"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/pages\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/comments?post=286"}],"version-history":[{"count":3,"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/pages\/286\/revisions"}],"predecessor-version":[{"id":293,"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/pages\/286\/revisions\/293"}],"wp:attachment":[{"href":"https:\/\/kraftplugins.com\/wp-json\/wp\/v2\/media?parent=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}