Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3564330

Issue Status: Support Researching

Date Reported:
03/04/2026

Summary:
For Ultimate/Max Classic users utilizing the RESTv2 PATCH method on Company records to update existing Company fields, any data currently listed in the address field "region" will be removed unless 'region_code' exists on the company record. Even attempts to update the 'region' value directly will result in its removal rather than its replacement. On testing, no other fields appear to be affected - only region / state gets overwritten as blank.

Alternative Solution:
Whenever updating Company records using the RESTv2 specifications with Keap Ultimate or Max Classic, include the proper value for "address": { "region_code": } as well.

Product Line: Keap Pro/Max

Issue Number: 3555286

Date Reported:
01/28/2026

Summary:
Published landing pages may appear blank in the editor, even though they still display content on the live published link. The editor may show no content, but the live page continues to render the previously published version.

Product Line: Keap Pro/Max

Issue Number: 3565069

Issue Status: In Development

Date Reported:
03/06/2026

Summary:
The API team is managing issues coming from multiple sources such as the developer forum, the API Facebook group and the Community Chat. As those issues are brought forward the API team will triage them and share them with the owning teams to resolve. We are tracking those issues at the link below. This information will provide tracking on endpoints identified as potential blockers to XMLRPC value parity to our user/developer community. https://learn.thryv.com/hc/en-us/articles/42745881470477-Keap-REST-v2-API-known-issues-tracker

Product Line: Keap Pro/Max

Issue Number: 3565621

Date Reported:
03/09/2026

Summary:
When a user attempts to place an outbound call in the mobile app, the application crashes.

Product Line: Keap Pro/Max

Issue Number: 3551902

Issue Status: Support Researching

Date Reported:
01/14/2026

Estimated Resolution Date: 4/10/2026

Summary:
01/14/2026 9:05 AM MST Automation email sends blank when it contains a deleted automation link. We are investigating

Alternative Solution:
The easiest workaround is to edit the email to remove the reference to the automation link and republish the automation

Product Line: Keap Pro/Max

Issue Number: 3568575

Date Reported:
03/20/2026

Summary:
We have received a report that in some Keap Ultimate edition apps, the "Thank-you Page" and "Settings" tabs in "Web form is submitted" goals are not retaining changes inside of the new automation builder. We are currently investigating this issue.

Alternative Solution:
At this time, if a user toggles the new automation builder off and then makes changes in the "Thank-you Page" or "Settings" tabs using the current automation builder, those changes can be saved and published.

Product Line: Keap Pro/Max

Issue Number: 3560909

Issue Status: Support Researching

Date Reported:
02/18/2026

Estimated Resolution Date: 3/11/2026

Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 3564129

Date Reported:
03/03/2026

Estimated Resolution Date: 4/9/2026

Summary:
03/03/2026 4:16 PM MST Some special characters in the subject line of an automation test email appear as HTML-encoded. We are investigating

Alternative Solution:
There is no workaround to prevent it. But this only affects test emails

Product Line: Keap Pro/Max

Issue Number: 2402290

Issue Status: In Development

Date Reported:
04/16/2021

Estimated Resolution Date: 3/4/2026

Summary:
3/23/26 5:22pm Fix was reverted from a new issue occurring. The product team is continuing to work on this and updates will be provided as soon as possible. 4/16/21 5:53PM We have found that when you try to duplicate check a large number of contacts (150K+) the action will error out with an error "ERROR: Didn't process enough"

Product Line: Keap Ultimate

Issue Number: 3561934

Issue Status: Support Researching

Date Reported:
02/23/2026

Estimated Resolution Date: 3/26/2026

Summary:
When preparing an email from a quote in Pro/Max and clicking one of the icons under the signature toggle: - The attachments popup opens behind the email builder popup - The booking link menu opens in front of the email builder, but closes when trying to select anything - The template menu opens in front of the email builder, but also closes when trying to select anything

Alternative Solution:
This issue does not happen on invoice emails, so using invoices instead of quotes will help workaround the issue.

Product Line: Keap Pro/Max