Manually installing MaxCut from one machine to another

In some rare cases, the MaxCut installer does not work on a specific machine, and after trying all the usual troubleshooting steps, it still fails to complete. When this happens, a reliable workaround is to install MaxCut on different Windows machine where the installer works, and then manually copy the installed program files to the machine where the installation is failing. 

Error Importing Sheet Materials from CSV

Covers how to resolve errors when importing sheet materials from a CSV file, including preparing the CSV correctly, avoiding invalid characters, and ensuring the file format is preserved for a successful import into MaxCut.

I get the warning message "some panels have not been placed"

This article explains why MaxCut shows the warning “some panels have not been placed,” what typically causes it, and how to identify which input items could not be placed in your optimization.

Community Support & Support Email

Learn about the support options available for MaxCut, including how to quickly find answers in the knowledge base, when to ask a question in the community, and when to email the support team. The article also explains how to generate a support bundle to help the team diagnose issues more effectively.

How to follow a feature request or bug report

This article explains how to follow a feature request or bug report so you can automatically receive notifications when its status or comments are updated.

Include this information to speed up support requests

Outlines the key information you should include when submitting a support request to help the support team diagnose and resolve problems faster.

Installation Error: MaxCut Installation Stuck on .NET Framework 4.8

Why the MaxCut installer may get stuck while installing .NET Framework 4.8 and several troubleshooting steps to help you complete the installation successfully.

Installation Error: "0x80070643 - Fatal error during installation"

Common causes of the “0x80070643 – Fatal error during installation” message when installing MaxCut and outlines basic troubleshooting steps.

Report a bug/defect in MaxCut

How to properly report a bug in MaxCut so the support team can diagnose and resolve the issue efficiently.

Troubleshooting advanced errors

Outlines the information needed when troubleshooting advanced MaxCut errors so the support team can accurately replicate and diagnose complex issues.

Invalid Value Format error when importing CSV

What causes the “Invalid Value Format” error when importing a CSV into MaxCut and provides steps to fix issues and tips to prevent the error in future imports.

Unrecognized Item error when importing CSV

Explains why the “Unrecognized Item” error appears when importing a CSV into MaxCut and outlines two ways to fix it so each item is correctly identified during import.

Error parsing when trying to run MaxCut: 0x80070005

This article explains what causes the “0x80070005” error when launching MaxCut and provides steps to adjust file permissions so MaxCut can run correctly.

When I click "Print" MaxCut does nothing

Why MaxCut may appear to do nothing when you click “Print,” usually due to a missing PDF viewer, and recommends installing a PDF reader to resolve the issue.

Fix for error when opening MaxCut: "Cannot set ShutdownMode when application is shutting down or already shut down"

How to resolve the “Cannot set ShutdownMode when the application is shutting down or already shut down” error when opening MaxCut.

My PC Sometimes turns off when using MaxCut

Explains why a PC may unexpectedly shut down while running large optimizations in MaxCut and offers steps like monitoring CPU temperatures and checking cooling to help diagnose and prevent the issue.

Fix a Corrupt Settings File

How to fix a corrupt MaxCut settings file by deleting the Settings.xml file and allowing MaxCut to regenerate a fresh version, restoring normal operation.

Installation Error: 0x80070652 - another installation is already in progress.

This article explains what causes the “0x80070652 – another installation is already in progress” error during MaxCut installation and provides basic troubleshooting steps to resolve the issue.

Troubleshooting MaxCut Installation Issues (Windows)

If MaxCut isn’t installing correctly on your Windows computer, we can usually identify the problem very quickly with the right information. This article explains what to send our support team and how to find it, so we can help you as efficiently as possible.