Additional charges on your MaxCut payment

Explains why you may see higher charges than expected on your MaxCut subscription, detailing how currency conversion and bank fees can affect the final amount billed.

What Happens When a Recurring Payment Fails

This article explains what happens when a recurring payment for your MaxCut subscription fails, including retry attempts, cancellation procedures, and how to update your billing information to keep your subscription active.

Managing your MaxCut Business Edition subscription

Learn how to access and use the MaxCut Customer Portal to manage your Business Edition subscription, including logging in, viewing billing details, and updating payment information.

How to Activate MaxCut Business Edition

This article shows you how to activate MaxCut Business Edition by entering your license code in the app, including where to find the activation screen and what to do if you need help.

How to Update Your Tax Number in the MaxCut Customer Portal

See how to update your tax/VAT number in the MaxCut Customer Portal, including how to log in, edit your billing details, and save your updated tax information.

How to Subscribe to MaxCut Business Edition

A guide through subscribing to MaxCut Business Edition, including choosing a plan, applying a coupon, completing checkout, and receiving your activation code.

Understanding MaxCut Business Licensing: Per Device / Per User

MaxCut Business subscriptions are available in different billing models. This guide explains what Per Device and Per User licensing mean, along with how billing works for monthly and yearly plans.

How to Move Your MaxCut License to Another Computer

How to transfer your MaxCut Business Edition license to a new computer, including how to activate it on the new device, confirm the transfer, and what happens on the old machine.

What updates will I have access to?

This article explains which MaxCut updates you can access with an active Business Edition subscription, including feature releases, improvements, bug fixes, and how updates work when your subscription expires.

How to Download Your Invoices from the Customer Portal

This article shows you how to access the MaxCut customer portal to find your billing history and how to download each invoice as a PDF.

Identifying the machine a license is activated on

This article explains how to find the machine code shown in MaxCut’s License Information screen. Support may request this code to identify which computer a Business Edition license is activated on.

Is the Community Edition really free?

This article confirms that MaxCut Community Edition is free to use and outlines the conditions under the Terms of Use, including the limitations around business and production use.

What is the difference between Community Edition and Business Edition?

MaxCut offers two editions of the software, designed for different types of users and business needs. Below is a quick overview to help you understand which edition is right for you.

Reset license in MaxCut

How to clear or reset the license on a MaxCut installation using the hidden “Clear License” option, allowing you to remove the current license and enter a new one.

Re-sync License after Manual Payment

This article explains how to manually re-sync your MaxCut license after making a manual payment, using the “Sync With License Service” option to refresh your license status.

Updating Your Credit Card Details

Learn what happens if your credit card expires and how to update your card details in the Customer Portal to restore your MaxCut Business Edition billing.

Getting a Trial Business Edition License

This article explains that MaxCut doesn’t offer trial codes for Business Edition, but it can be tested risk-free through a monthly license with a 30-day money-back guarantee.

How do I cancel my subscription?

If you no longer need your MaxCut subscription, there are two ways to cancel it; either by emailing us or through the customer portal.

How MaxCut Business Edition Licensing Works

MaxCut Business licenses are based on a "per device" model. This means each license is linked to a specific physical machine. You can choose to subscribe monthly or yearly. Below we explain what this means in more detail.