Privacy Policy

Information We Collect

We may collect account details such as your name, email address, business information, login details, and settings you choose inside kalemly.

When you connect communication channels, we may process messages, page or channel identifiers, customer conversation data, attachments, and related metadata needed to operate the service.

We may collect technical information such as IP address, browser type, device information, log data, error reports, and usage activity to keep kalemly reliable and secure.

How We Use Information

We use information to provide, maintain, secure, and improve kalemly, including account access, connected channel management, automated replies, analytics, and support.

We may use operational data to detect abuse, troubleshoot issues, prevent unauthorized access, and comply with legal obligations.

We do not sell your personal information.

AI and Third-Party Services

kalemly may use trusted third-party providers for hosting, analytics, payments, communication channels, and AI processing where needed to deliver the service.

When AI or integration providers are used, only the information required to complete the requested function is shared, subject to appropriate technical and contractual safeguards.

Data Retention

We keep information only for as long as needed to provide kalemly, meet legal requirements, resolve disputes, enforce agreements, and maintain security.

You may request deletion of your account or certain data, subject to legal, security, and backup retention requirements.

Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

No internet-based service can be guaranteed to be completely secure, so you should protect your account credentials and connected channel access.

Your Choices

You may update account information, disconnect integrations, request access to your data, or request deletion by contacting kalemly.

Some information may be retained where required for legal compliance, fraud prevention, security, or legitimate business records.

Contact

For privacy questions or requests, contact kalemly at [email protected].