About Jitbit Helpdesk
Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support tickets, respond quickly, and keep your team in sync. KEY FEATURES 📱 Full Ticket Management •
Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support
tickets, respond quickly, and keep your team in sync.
KEY FEATURES
📱 Full Ticket Management
• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only
⚡ Real-Time Updates
• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request
🔒 Security First
• Optional PIN or biometric app lock
• Secure HTTPS connections required
• Your data stays protected
✨ Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets
🎨 Modern Experience
• Clean, native Android design
• Dark and light themes
• Tablet support with split-view layout
• Fast and smooth performance
Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.
Previous Versions
Here you can find the changelog of Jitbit Helpdesk since it was posted on our website on 2019-10-25 11:11:19.
The latest version is and it was updated on 2026-06-11 20:22:05. See below the changes in each version.
Jitbit Helpdesk version
Updated At: 2026-06-06
Jitbit Helpdesk version 10.4.0
Updated At: 2026-01-22
Changes: Edit ticket subjects and descriptions directly in the app
Merge duplicate tickets from the ticket menu
Home screen widgets showing ticket counts (iOS)
Tap header stats for quick queue breakdown
Save custom filters for one-tap access
Recently Viewed tickets history
Create tickets via Share Sheet from any app
Create tickets on behalf of customers
Rich notification actions: reply, close, or assign without opening the app
Built-in time tracking with notes
Jitbit Helpdesk version 10.2.2
Updated At: 2025-07-15
Changes: * Added search
* Ability to take a picture with camera and attach it
* Fixed some issues with filters
* Better performance when rendering HTML tickets
* Ability to copy email address on long tap
Jitbit Helpdesk version 10.1.0
Updated At: 2025-06-17
Changes: Hotfixes
Jitbit Helpdesk version 4.11.2
Updated At: 2024-06-04
Changes: Login bug fixes
Jitbit Helpdesk version 4.11
Updated At: 2024-05-29
Changes: Bug fixes and improvements
Jitbit Helpdesk version 4.10
Updated At: 2024-01-17
Changes: * Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
Jitbit Helpdesk version 4.9
Updated At: 2023-09-08
Changes: Bug and design fixes
Jitbit Helpdesk version 4.8.2
Updated At: 2023-08-02
Changes: Bug fixes
Jitbit Helpdesk version 4.8
Updated At: 2023-07-03
Changes: * Rich text editor when writing a reply or a new ticket
* New login flow
* Bug fixes
Disclaimer
Official Google Play Link
We do not host Jitbit Helpdesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Jitbit Helpdesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
