Am tempted to e-mail Sainsbury's -

The BBC has a story about a woman who was asked by a checkout operator in Sainsbury's to end her mobile phone call before being served. The woman customer apparently says she's going to take her custom elsewhere in protest. Sainsbury's wants to apologise to her and offer a £10 voucher in recompense.

I'm tempted to tell Sainsbury's I shall be taking my custom elsewhere in protest against their spineless failure to back up their staff member and uphold decent standards of courtesy.