Most Viewed FAQs

Chat Box Not Visible

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If the chat box is not visible during a lesson, please try the following steps: Increase your screen...

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Is the Free Trial Completely Free?

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Enrollment Fee: Starting your free trial is completely free, with no initial charge. Monthly Fee: Re...

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When is the monthly fee due?

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Free Trial Period We are currently offering a free trial period, after which the monthly fee will be...

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Video & Audio Issues (App)

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If you have video or audio problems in the app, try these steps: Tap Reconnect on the lesson screen....

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Useful Japanese Phrases During Lessons

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If you’re not sure how to express something in Japanese during a lesson, you can use the “Helpful Ph...

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