Descrizione

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.

EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.

No coding required. Works right out of the box.

What the plugin does

For your customers:

A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period
Customers can select which items to withdraw (full order or individual products)
A simple form collects their name, email, and an optional reason
A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)
Customers receive an email confirmation once the request is submitted

For you as the store admin:

A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance
At-a-glance stats: open requests and approvals over the last 30 days
Filter requests by status, date range, or order number
View full request details — order info, customer email, request type, reason, and a complete activity log
Approve or reject requests with one click
Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients

Key features

Withdrawal button on the orders page — visible to customers within the configured withdrawal window
Partial withdrawal support — customers can withdraw individual items instead of the entire order
Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent
Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place
Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements
Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status
Product exclusions — exclude by product type, entire categories, or specific individual products
Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)
Order status automation — automatically update order status when a request is submitted or approved
Reason field — optionally require customers to provide a reason when submitting a request
Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only
Data management — optionally delete all plugin data on uninstall

Why this matters

Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.

The directive specifically requires:

A withdrawal function that is prominently displayed and continuously available during the withdrawal period
The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)
A two-step confirmation to prevent accidental withdrawals
An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)

This plugin implements all of the above.

Getting started

For a complete walkthrough, see the setup guide.

Install and activate the plugin
Go to WooCommerce > Withdrawals > Settings to configure your preferences
Set your withdrawal page, period, and footer link options
Publish the withdrawal page (created automatically as a draft on installation)
Test the flow by placing a test order and using the Request Withdrawal button

Support

For questions or assistance, visit our support page.

Screenshot

Withdrawal request details — Withdrawal request form

Installazione

Automatic Installation (Recommended)

Log in to your WordPress admin
Go to Plugins > Add New
Search for EU Withdrawal Button for WooCommerce
Click Install Now, then Activate
Navigate to WooCommerce > Withdrawals > Settings to configure the plugin

Manual Installation

Download the plugin zip file
Go to Plugins > Add New > Upload Plugin
Upload the zip file and click Install Now
Activate the plugin
Navigate to WooCommerce > Withdrawals > Settings to get started

FAQ

Is this plugin required for all WooCommerce stores?

If your store sells to consumers in the EU, yes — from June 19, 2026, EU Directive 2023/2673 requires an accessible online withdrawal function. This applies regardless of where your business is based.

What is the standard withdrawal period?

The EU standard is 14 calendar days from the date of purchase (or from when the customer receives the pre-contractual information, if later). You can configure the withdrawal period in the plugin settings.

Can customers withdraw only part of an order?

Yes. When partial withdrawals are enabled in settings, customers can select individual items from an order to withdraw rather than cancelling the entire order.

Does the plugin work for guest customers?

The withdrawal button on the My Account page is visible to logged-in customers. For guest order support, you can direct customers to the standalone withdrawal page using the footer link or a shortcode.

Where does the withdrawal button appear?

The “Request Withdrawal” button appears on the customer’s My Account > Orders page, next to eligible orders within the active withdrawal window.

How do I add the withdrawal link to my store footer?

Go to WooCommerce > Withdrawals > Settings and enable the Embed footer link option. You can customise the link text (default: “Request Withdrawal”).

Can I exclude certain products from withdrawal?

Yes. Under Exclusions in WooCommerce > Withdrawals > Settings, you can limit withdrawal eligibility in three ways:

Product types — exclude Virtual, Downloadable, Grouped, and External/Affiliate products.
Product categories — exclude one or more WooCommerce categories so every product in those categories is ineligible.
Specific products — search and select individual products to exclude, regardless of type or category.

Does the plugin send a confirmation email to customers?

Yes. Customers receive an email confirmation once their withdrawal request is submitted. This satisfies the directive’s requirement to acknowledge receipt on a durable medium.

Who receives the admin notification when a withdrawal request is submitted?

By default, the store email address receives the admin notification. You can change this under WooCommerce > Withdrawals > Settings > Email notifications. Add multiple recipients as removable chips, remove the default store email if needed, and add custom addresses with the Add button. At least one recipient is required before settings can be saved.

What happens to the data if I uninstall the plugin?

By default, plugin data is retained when you uninstall. If you want all data (settings, withdrawal requests, database tables) removed on uninstall, enable the Delete data on uninstall option in settings. Note: this action is irreversible.

Does this plugin guarantee legal compliance?

The plugin implements the technical requirements of EU Directive 2023/2673 as understood at the time of release. However, it does not constitute legal advice. We recommend consulting a legal professional to ensure your store meets all applicable requirements in your jurisdiction.

Can I show the footer link or withdrawal button only for certain countries?

Yes. Developers can use WordPress filters to control visibility based on the visitor’s country. The plugin resolves the country from the order (when available), the WooCommerce customer session, or IP geolocation.

Available filters:

wbte_ewb_customer_country_code — override the detected ISO country code.
wbte_ewb_show_footer_withdrawal_link — show or hide the automatic footer withdrawal link.
wbte_ewb_show_withdrawal_button_shortcode — show or hide the [wt_eu_order_withdrawal] shortcode output.

Add the snippet below to your site (your theme’s functions.php). A full EU-countries example is available here: https://gist.github.com/webtoffee-git/aa5232fd6a8aaa01798093dc334ef520

Recensioni

dany897 24 Giugno 2026

WT EU Withdrawal Button for WooCommerce is a straightforward plugin that implements the EU withdrawal requirement in a clean and functional way. Installation is quick and integration with WooCommerce is smooth, adding a clear withdrawal button for customers without complex configuration.

ideezo 20 Giugno 2026

This plugin does exactly what it needs to do in a very simple, user friendly way. Now I’m waiting for the Dutch translation. I hope it will be available soon.

Lbch 18 Giugno 2026 1 risposta

Great solution. ✅ Order number is required – useful for multiple orders✅ Cancellation is first confirmed by email✅ Automatic messages to both buyer and webshop administrator at every stepStill needs to be translated, hopefully this follows soon.

erni83 16 Giugno 2026 1 risposta

This plugin is a lifesaver. It came at the right moment and it’s super easy to use. It’s very reliable even if I have many personalized or custom implementations. It just works out of the box

Leggi tutte le recensioni di 4

Contributi e sviluppo

“WebToffee EU Order Withdrawal Button for WooCommerce” è un software open source. Le persone che hanno contribuito allo sviluppo di questo plugin sono indicate di seguito.

WebToffee

Traduci “WebToffee EU Order Withdrawal Button for WooCommerce” nella tua lingua.

Ti interessa lo sviluppo?

Esplora il codice segui il repository SVN, segui il log delle modifiche tramite RSS.

Changelog

1.0.5 25-06-2026

[Add]: Two-step withdrawal confirmation modal with a read-only request review and an explicit, translatable “Confirm withdrawal” button — replaces the native browser confirm dialog for clearer EU withdrawal labelling.
[Add]: wbte_ewb_show_my_account_order_withdrawal_link filter to show or hide the withdrawal action on My Account order rows.
[Add]: Admin review banner on the withdrawals dashboard and order edit screen.
[Fix]: Partial withdrawal requests now show the correct type and item quantity in the admin dashboard and order meta box, including when multiple requests exist on the same order.
[Fix]: Orders remain eligible for further partial withdrawals after a partial approval when quantity is still available.

1.0.4 24-06-2026

[Add]: Setting to choose one or more WooCommerce order statuses that start the withdrawal period countdown (default: order created).
[Add]: SHA-256 verification code on withdrawal requests that reflects request data and is included in customer/admin emails and the admin dashboard.
[Add]: Customer contact email setting for rejected withdrawal emails — defaults to the WooCommerce store email.
[Add]: Filters to control footer link and [wt_eu_order_withdrawal] shortcode visibility based on customer country.
[Fix]: Rejected withdrawal customer email now uses the configured customer contact email instead of the WordPress admin email.
[Fix]: Server-side validation now rejects ineligible line items and limits full withdrawals to eligible remaining quantities only.
[Fix]: Guest eligible-items lookup now requires the submitted order number to match the requested order, not just the billing email.
[Fix]: Withdrawal page links (My Account order actions, shortcode, footer link, and guest verification emails) now resolve the translated page URL via WPML when a withdrawal page translation exists.

1.0.3 22-06-2026

[Add]: Approved and rejected customer emails now include Date Submitted and Date Processed timestamps (date and time).
[Add]: Dutch (nl_NL), Danish (da_DK), German (de_DE), Italian (it_IT), and Romanian (ro_RO) translation files.
[Add]: Partial withdrawal quantity selection and support for multiple partial requests on the same order.
[Fix]: Withdrawal requests for trashed orders are hidden from the admin dashboard and statistics.
[Fix]: Withdrawal requests, activity logs, and pending guest verifications are permanently deleted when the linked order is permanently deleted.
[Fix]: Withdrawal form broken under jQuery 4.x — submitting the form threw a JavaScript error.
[Fix]: Withdrawal acknowledgement emails now display the full date and time of submission, meeting EU Directive 2023/2673 / art. 54-bis Codice del Consumo requirements for recording the exact moment of the withdrawal declaration.

1.0.2 17-06-2026

[Add]: Option to configure multiple recipients for admin notifications related to withdrawal requests.
[Add]: Product category and specific product exclusion options in the Withdrawals settings dashboard.
[Fix]: Error in the email preview section for withdrawal-related settings.

1.0.1 15-06-2026

[Add]: [wt_eu_order_withdrawal] shortcode to place the withdrawal request button anywhere on your site.
[Add]: WPML and multilingual support for configurable button labels.
[Add]: Support and Review links to the plugin row on the Plugins screen.
[Add]: Uninstall feedback modal when deactivating the plugin.
[Add]: Guest email verification workflow — simplified guest form (order number, billing email, and reason), verification email notification, duplicate request check, and queueing before a withdrawal request is created.
[Fix]: Logged-in withdrawal form resetting item selection when clicking other form fields.
[Fix]: WooCommerce order status emails no longer sent when restoring order status after rejection; orders with pending or approved withdrawal requests no longer appear in the logged-in withdrawal form.
[Update]: Rejection workflow — required note on the WooCommerce order screen, rejection reason shown in the customer email Request Details table, and note included when rejecting from the dashboard or order screen.

1.0.0

[Add]: Initial release.
[Add]: Customer withdrawal form for logged-in and guest customers.
[Add]: React admin dashboard for request management.
[Add]: Custom order statuses — Pending Withdrawal and Withdrawn.
[Add]: WooCommerce Settings tab integration.
[Add]: Product type based exclusions.
[Add]: Configurable withdrawal period.
[Add]: WooCommerce email notifications.
[Add]: HPOS compatibility.
[Add]: REST API.
[Add]: My Account integration.

Simple and Effective EU Withdrawal Compliance for WooCommerce

Great plugin!

Great solution

Great implementeation

Descrizione

What the plugin does

Key features

Why this matters

Getting started

Support

Screenshot

Installazione

Automatic Installation (Recommended)

Manual Installation

FAQ

Is this plugin required for all WooCommerce stores?

What is the standard withdrawal period?

Can customers withdraw only part of an order?

Does the plugin work for guest customers?

Where does the withdrawal button appear?

How do I add the withdrawal link to my store footer?

Can I exclude certain products from withdrawal?

Does the plugin send a confirmation email to customers?

Who receives the admin notification when a withdrawal request is submitted?

What happens to the data if I uninstall the plugin?

Does this plugin guarantee legal compliance?

Can I show the footer link or withdrawal button only for certain countries?