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Broken Password Reset Link

LS
PF
JK
PS

#120

Broken password reset link

Users are unable to complete password resets after clicking reset links generated in production.

Title

Broken password reset link

Priority

High

Assignee

LS

Luke Shiels

Status

Active

Surface

Website Frontend

iOS App

Regression

Yes

First detection

36 minutes ago

Latest detection

Just now

Duration

36 min 47 s

Evidence

146 evidence

Impacted Users

12,881

Activity

Sessions

Evidence

Problem detected

4 min ago

Interfere detected a surge in failed password reset attempts. Users are clicking reset links but failing to complete the flow.

Status updated to Investigating…

4 min ago

Finding

3 min ago

A recent change in auth/reset.ts may cause invalid token validation.

auth/reset.ts

Open

7export function buildResetLink(userId: string) {
8 const token = sign<ResetTokenPayload>({ uid: userId });
9 
10
const baseUrl = "https://staging.example.com";
11
const baseUrl = "https://example.com/reset-password";
12 
13 const path = "/reset-password";
14 const url = new URL(path, baseUrl);
15 url.searchParams.set("token", token);

Fact

3 min ago

Error rate increased from 0.2% to 12% within 6 minutes after deployment.

LS

Assigned to Luke Shiels

3 min ago

Priority set to High

3 min ago

Status updated to Active

3 min ago

JK
Jakub Krehel commented2h ago

Looks related to yesterday’s auth refactor. Investigating token validation.

Suggesting a fix...

The reset link points to a route that no longer exists after the latest deployment. Users are redirected to a generic error page instead of the password reset form.

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Reset Password
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Interfere continuously monitors your app and notices when behavior or outcomes change, before errors escalate or users report issues.

#112

Reset password flow issue

Investigating...
Medium priority
02

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Interfere goes beyond logs, metrics, and traces. It finds the root cause and explains what’s broken, why, and who it impacts.

7export function buildResetLink(userId: string) {
8 const token = sign<ResetTokenPayload>({ uid: userId });
9 
10
const baseUrl = "https://acme.com/auth";
10
const baseUrl = "https://staging.acme.com/auth";
11 const path = "/reset-password";
12
13 const url = new URL(path, baseUrl);
14 url.searchParams.set("token", token);
15
16 return url.toString();
17}
18 
19export function buildResetEmail(userId: string) {
20 const resetLink = buildResetLink(userId);
21 return `
22 Hi there,
23 
24 Click the link below to reset your password:
25 ${resetLink}
26 
27 If you didn't request this, you can ignore this email.
28 `.trim();
29}
03

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CTO of Profound

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