InterCom unknown
5
1 vote
Intercom is an AI-first customer service platform that provides a complete solution for businesses to manage customer interactions across various channels. It features Fin AI Agent, a human-quality AI agent, along with tools for ticketing, inbox management, phone support, and a help center. Intercom aims to enhance customer service by providing instant, accurate answers and efficient support tools for agents and leaders.
Essential
$29 per seat/mo (billed annually) + $0.99 per Fin resolution
Includes Fin AI Agent, Messenger, Shared Inbox and Ticketing system, Pre-built reports, Public Help Center
Advanced
$85 per seat/mo (billed annually) + $0.99 per Fin resolution
Every Essential feature, plus: Multiple team Inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats
Expert
$132 per seat/mo (billed annually) + $0.99 per Fin resolution
Every Advanced feature, plus: SSO & identity management, HIPAA support, Service level agreements (SLAs), Multibrand Messenger / Help Center, Includes 50 free Lite seats
Fin AI Agent (on Existing Helpdesk)
$0.99 per Fin resolution (50 resolutions per month minimum)
Use Fin with your current helpdesk including Zendesk, Salesforce, and more.
Copilot
$29 per agent/mo (billed annually)
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.
Proactive Support Plus
$99 /mo
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. Includes 500 Messages Sent/mo
Creates GST Provisional Ids by which you can enlist himself in the GST network.
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