{"id":250,"date":"2015-02-02T19:58:15","date_gmt":"2015-02-03T00:58:15","guid":{"rendered":"https:\/\/interbit.wpengine.com\/?p=250"},"modified":"2022-04-25T11:46:20","modified_gmt":"2022-04-25T15:46:20","slug":"ensuring-effective-product-implementation","status":"publish","type":"post","link":"https:\/\/interbitdata.com\/ensuring-effective-product-implementation\/","title":{"rendered":"Ensuring an Effective Product Implementation"},"content":{"rendered":"

When customers are getting ready to implement one of our software products, they want to make sure they perform certain tasks and allocate the resources necessary to make the implementation effective and executed in a timely fashion.<\/p>\n

Here\u2019s a check list of action steps for you:<\/p>\n

Have your server set up.<\/strong>\u00a0Before any implementation begins, customers need to have the right server in place. By going to the\u00a0Hardware Requirements<\/a>\u00a0page in the\u00a0Customer Resources<\/a>\u00a0section of our\u00a0website<\/a>, you can find out the server specifications (available for both physical and virtual environments) and have the information you need to purchase a server and get it set up as soon as possible. Because setting up a server takes some time, it can delay the start of an implementation if not done ahead of time. Many times when we have a kick-off call and ask the customer if they have a server installed, they will say they don\u2019t, then it will take 2-3 weeks or even a month to get it in place. By the time we regroup to start the implementation, we\u2019ve lost a month or two. Making sure you have the right server in place when you buy the product will jump start the implementation process.<\/p>\n

Let us know of any Business Associates Agreements to be signed.<\/strong>\u00a0Immediately after your purchase, tell us what Agreements you need us to sign so that they may be reviewed and returned to your hospital in a timely manner. This step may take some time, and if not worked on right away, could delay the start of an implementation.<\/p>\n

Make sure to set up access for us.<\/strong>\u00a0This goes without saying.<\/p>\n

Involve your experts.<\/strong>\u00a0Whether you\u2019re implementing our NetSafe or NetDelivery product, you\u2019ll need a MEDITECH specialist who is familiar with the MEDITECH modules from which you\u2019ll be sending reports and familiar with the MEDITECH servers (the background job server and the print server). This could be one person or it could be three or more persons as separate people might be familiar with the different modules. With NetDelivery, you\u2019ll also need a telephony expert.<\/p>\n

We need these people, as well as the network administrator, to be involved with the implementation project from beginning to end in order for it to run efficiently. However, scheduling these people for the amount of time it takes for the implementation call or meeting to occur often seems to be difficult.<\/p>\n

Get all your experts on the call.<\/strong>\u00a0Understandably, facilities don\u2019t want to have a network administrator sit through a meeting for two hours when they won\u2019t need to be involved the entire time. But, depending on how the testing is going and whether we run into any problems, we may need them five minutes into the call\/meeting, then a half hour in and then again an hour in. If we don\u2019t run into any problems, we won\u2019t need them, but in case we do run into problems, we need them available on standby. If they\u2019re not available, that means we need to track them down or reschedule and the implementation gets dragged out.<\/p>\n

Getting all the specialists coordinated and on the call or in the meeting at the same time may consume man hours, but by doing so you save time spent trying to get these people on the phone, playing phone tag, and having to postpone and reschedule.<\/p>\n

Know all your report needs up front.\u00a0<\/strong>With both NetSafe and NetDelivery, customers can help speed an implementation if they know up front what reports they\u2019ll need to distribute. Most of the time with implementations, we\u2019re working with the system analyst or the MEDITECH specialist and they don\u2019t know what the end-users will need. They don\u2019t know what departments in the hospital are doing and what they specifically want and need for reports. With NetSafe, you need to know ahead of time what reports need to be made available for downtimes. We can make recommendations, such as the MARs, the physician and nursing rounds reports, etc., but report needs are different for each hospital. During a downtime, NetSafe distributes reports to the downtime workstations, therefore you also need to figure out which workstation each report needs to go to and create a plan for that. With NetDelivery, it\u2019s important to also know the report delivery methods to be used and the report destinations. You need to determine what delivery method(s) end-users are going to use for each report \u2500 whether they\u2019re going to fax it, send it through a website and\/or email it.<\/p>\n

What the system analyst or MEDITECH specialist needs to do is go talk to the supervisors in the departments (the nursing floors, pharmacy, lab, physicians, etc.) and find out this information regarding the reports they distribute or would need during a downtime. This involves some leg work and does take some time, but it really needs to be done before you start working with us on the implementation. This is often what slows the implementation on our end because we\u2019ll set up the MARs and then the customer will tell us they need other reports but they don\u2019t know what they are. It can then take 2-3 months for them to find out what all of those report needs are. Before you start working with us on an implementation, you\u2019ll want to do this end-user report research and create a project scope outlining everything you\u2019ll need.<\/p>\n

Maximize product post-implementation.<\/strong>\u00a0Lastly, once we\u2019ve wrapped up a NetDelivery implementation and the product is up and running, you\u2019ll need to figure out who\u2019s going to be monitoring and supporting the system. Typically, the person we\u2019re working with on the implementation is planning to move on once it\u2019s completed, but NetDelivery is not completely a \u201cset it and forget it product\u201d as NetSafe is. Someone needs to be involved with the product on a daily or every other day basis, checking in with it to see what\u2019s happening and ensuring everything is working fine. By doing so, NetDelivery will return huge time and cost savings and deliver dividends that will make a difference in your organization\u2019s overall operational efficiency.<\/p>\n","protected":false},"excerpt":{"rendered":"

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