Instasmile
Instasmile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instasmile has a 1.5 star rating from 39 customer reviews, with 50% saying they would likely recommend; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read recent Instasmile reviews and expectations carefully before purchasing.
- Be prepared for long delays processing impressions and limited phone support.
- Document everything if you seek refunds or warranty service, as responses can be slow.
Negative Feedback / Risk Areas
- Frequent Instasmile customer complaints center on persistent rejection of impressions and order cancellations.
- Many reports of poor customer service, unreturned calls, and difficulty obtaining refunds.
- Recurring product issues include broken or ill-fitting veneers and reported injuries or dental damage.
Positive Feedback
Some customers report veneers that fit well and helpful support from individual staff, and a few say the product met expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instasmile has a 1.5 star rating from 39 customer reviews, with 50% saying they would likely recommend; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read recent Instasmile reviews and expectations carefully before purchasing.
- Be prepared for long delays processing impressions and limited phone support.
- Document everything if you seek refunds or warranty service, as responses can be slow.
Negative Feedback / Risk Areas
- Frequent Instasmile customer complaints center on persistent rejection of impressions and order cancellations.
- Many reports of poor customer service, unreturned calls, and difficulty obtaining refunds.
- Recurring product issues include broken or ill-fitting veneers and reported injuries or dental damage.
Positive Feedback
Some customers report veneers that fit well and helpful support from individual staff, and a few say the product met expectations.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hernando, Mississippi
Very satisfied and thank you!!
- - Puppy chewed the first upper veneer; I take responsibility.
- - New top veneer fits well.
- - I plan to get a bottom veneer when possible, thanks.
My puppy chewed the first upper veneer I ordered, which is my bad for not putting it in the case while brushing. I ordered another top veneer, and it fits amazingly well!
I am now looking into getting a bottom one when possible. Just want to say thanks, and I look forward to my bottom ones! Melissa Smith.
Bartlett, TN. 38135
- Great fit and beautiful smile thank you
Preferred solution: Nothing as of now, just wanted to thank the team!! Will be ordering bottom veneers asap!! Thanks again, Melissa Smith. Bartlett, TN 38135
User's recommendation: By all means learn to smile again with INSTASMILE!!
Kansas City, Missouri
Need a replacement
It cracked in the front or split I need another set of snap ons how does the 3 year warranty work!!! Please explain !!!
Preferred solution: A replacement
Kent, Washington
5th Attempt to get assistance
- - Limited call-in hours and poor service.
- - No approval to return bite after 5 attempts.
- - Putty came apart from the tray on the first try.
Limited call-in hours. Poor customer service.
Never received approval to send back the bite for veneers to be made after 5 attempts. Informed them the putty came apart from the tray on the 1st try. They refuse any refund (3 days) from mailing even though it was not received. Absolutely disappointed.
Scammed. Nothing for my money.
- Stolen moner
Preferred solution: Full refund
User's recommendation: Get SnapOn smile. Much easier and customer friendly
Hi Please contact instasmile directly with your order information for assistance. Thank you instasmile Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Binghamton, New York
Cancelled veneers
- - I'm leaving for five months and expected it to be ready before next week.
- - I want a refund.
- - I paid in full; I have the kit you sent.
To reach out to a email from ur company n wait for a response
Nothing. I’m going to court because I wanted them before I left the country 2/3/26 n would not return to the end of July I would paid for the kit but don’t have no veneers to pay full amount for something I did not received.
Im leaving for five months thought they would be ready before I leave next week so dont have time to wait for them would like a refund please n thank u they paid n full have the kit u send would pay for that but nothing else
Preferred solution: Full refund
Hi Please reach out to instasmile directy for assistance together with your order number. Thank you The instasmile Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrogate, North Yorkshire
My impression kit hasn't arrived
Hi, I have been waiting 10 days for my impression kit, and DPD hasn't delivered it. I've tried contacting them, but they keep saying it's at the depot in Peterborough.
Preferred solution: Deliver product or service ordered
Hi Please reach out to instasmile directly with your order details for assistance. Thank you instasmile team
Marion, South Carolina
Want a refund never received product
Want my money back wrong product for me and instasmile given me a hard time get my money back when I paid it in full don't want the product sent me my refund back thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was sent 3 lowers and no uppers. It was supposed to be uppers too
- - Received 3 lowers; sets missing; 3 uppers needed.
- - Cannot wear dentures; removing them in the bathroom is embarrassing; AI photos show no teeth.
I was sent 3 lowers and not complete sets I ordered. I need 3 uppers.
They were for me and my husband. He's 78 and I'm 66. We cannot wear our dentures. When going out with family I have to go to the bathroom to taken out my denture.
Its embarrassing. My AI pics are all without my teeth.
User's recommendation: Got 3 lowers and no uppers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Highland, Indiana
Called customer service about not receiving product
- - I used Afterpay with Instant Smile and have not received the product after weeks.
- - Money was charged; Afterpay and Instant Smile blamed each other.
I went through the app Afterpay because I had seen the ads for Instant Smile. I deal with having low confidence due to having multiple strokes and being given meds that caused damage to my teeth.
Anyway, I was hyped about receiving the product; however, my weeks turned into months, and I'm still without it. I called customer service, and she told me that it was delivered with a picture of a package and front door. Yes, the door looks like mine, but so does every last door in the complex. Long story short, Afterpay told me to call Instant Smile, so I did.
I explained to them that they had taken money out of my account and I haven't gotten the product. We spoke about it for a good ten minutes, and she told me to take pictures of my teeth and send them to them. I did just that, only to still be without the product and now some of my money.
Something has to give; money is too hard to come by these days for people to be playing with someone’s money, and now Afterpay has me owing them. I'm trying to build up my credit and not have it ruined because of horrible customer service and service!
Preferred solution: Full refund
User's recommendation: Read your reviews first before ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven’t heard on 3rd try for impressions
Needed to re do impressions. This was my third attempt.
No one has contacted me. I need to speed up the progress because it is for a special occasion.
Boness, Falkirk
WARNING - AVOID!
- - Third veneers were tight and pulled a tooth.
- - I followed instructions; the tooth broke, not loose.
- - Refund given; no apology or accountability.
This is not just a negative review this is a warning.
Instasmiles veneers are dangerous. On first use of their third set of veneers which were extremely tight one of my natural, visible teeth was completely pulled out.
It was broken but not loose, and I followed their instructions exactly.
After reporting the injury and providing clear photographic evidence, their response was appalling. No apology. No accountability. Just a refund and a cold reminder that I used the product at my own risk.
That alone should tell you everything you need to know.
This company dismisses real injuries caused by their product and hides behind legal disclaimers. I now face hundreds of pounds in dental costs and emotional distress, with no support from them whatsoever.
Please, avoid this company at all costs.
If you value your teeth, do not take the risk. I am taking legal action and sharing this to protect others from experiencing what I did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on my order
The automated system would not let me connect to what resource I needed I was wanting to check on with my my impressions was being sent out so I can make my passions
User's recommendation: It wouldn’t let me connect
Covington, Louisiana
Charges on my card
I changed my mind went with somebody else please send my 87.50 twice thank you to much trouble with yall just give me my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is a scam.
They just told me to keep trying. They didn't even respond to me asking for my money back.
This company is obviously a scam. You pay for the product but never receive anything.
They never approve the impressions. I want my money back.
User's recommendation: Don't use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpressions
- - I made four attempts for my impressions, but Instasmile cannot complete my order.
- - I am paying for services I have not received.
I have made 4 attempts for my impressions and Instasmile cannot complete my order. I am paying money for services that I do not have. I'm following the instructions and it's frustrating that they are still not accepted.
Port Saint Lucie, Florida
Disappointed
I upgraded my product to new veneers & the new product was cheap & not durable due to manufacturing changes in materials
User's recommendation: Use a different company they don’t stand behind there products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
PAINFUL HORSE TEETH - 700 $ - WORST EXPERIENCE EVER !!
- - Customer reports painful, uneven teeth and a poor fit.
- - Advertising claimed straight teeth; result unsatisfactory, with delays.
They won’t refund the full amount
My own teeth are not to bad, they could have EASILY done better if they knew anything about it !!! With this clip in I look like a complete f'd up sucker. ITS SERIOUS BULLYING !!!
Bad reviews won't show up on Youtube where they mass advertise and have a lot of fake reviews. The vid you upload will never show up the ones you found of others are missing !!
This is INSTASMILE at address Fish Drive as below (the correct address I found on their website was not a choice on this site)
https://us.instasmile.com
Smile Horizon Inc
123 Fish Drive
Angier, NC
27501
PAINFUL HORSE TEETH - 700 $ - WORST EXPERIENCE EVER !!
- Fake extremely bad buy of 700 for 2 halloween veneers
Preferred solution: Full refund
User's recommendation: NO WAY !!! ITS MONEY IN THE GARBAGE
IMPORTANT UPDATE: There are some tricks that are used at Instasmile for them to stay out of trouble. I have received a cancellation email.
1> They note your complaint as "cancelled" when you don't give up and keep asking refund. Trouble is that it is then possible to in that case note you down as "not a customer", (especially when they delete your account like with me and many others). If you search online at "bad reviews Instasmile" you indeed find their stories about complaints from people who are not a customer. I don't think they have done this with me yet, but I can feel it coming.
The refund I was promised time and time again, along being promised a new impression kit, did not come, neither did the kit of course. 2 > The payment through partial.ly is a sham. The problem here is that Partial.ly does not want to communicate with complaining consumers, and does not at all take ANY responsibility that way for taking your money under false pretenses. Partial.ly even has the nerve to delete included email addresses to mention they should be contacted instead of Partial.ly.
Much like Instasmile "nothing but Baloney" to get out of it. Dragging on for ever to make sure the time to get the bank to pull the money back is over (to late) and so much confusion they might even sound like they really tried or really go by the rules. Well as an update : at this time I have not received my refund. I was told to receive a few days ago (having taken about a month then).
I have received a new email after again sending email after email about wanting the refund. It again said "the decided to give a refund" but added it was "for cancellation". IN THEIR BOOK of lies it probably is written that a cancellation is not a full refund because of god knows so many reasons. I how ever did not cancel.
I had a piece of Halloween 2 dollar trash FOR THE PRICE OF 700 DOLLARS. An upper bad and a lower bad veneer. Look at my pictures. DOES THAT LOOK LIKE ITS WORTH A PENNY EVEN ?
IT ONLY LOOKS LIKE A LAW SUIT My buy has a legal right to be treated like an official and full complaint, and a full refund. Not a partial baloney refund due a baloney cancellation rule.
About
INSTAsmile is a privately-owned company which specializes in manufacturing of innovative clip on veneers. It was founded in 2014. The headquarters is based in Leigh, Greater Manchester, UK. INSTAsmile offers Classic, Plus, and Platinum packages. It is also possible to order replacement impression kit and replacement luxury mirror case. INSTAsmile ships their products worldwide through USPS carrier. Free delivery option is possible for US orders. The company accepts returns within 14 calendar days of the receipt date according to the manufacturer’s warranty. Available payment options are Visa, MasterCard, American Express, Discover, and JCB. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Instasmile is ranked 71 out of 653 in Dentistry category
USA, Worldwide
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