Terms & privacy Policy
We want to communicate with you in a clear and transparent way about your rights and responsibilities. Choose the area you would like to learn more about to access the relevant documents and information.
Terms & Conditions
Do you use the InPost Mobile app, extend parcel storage time, share parcels with your loved ones or open lockers remotely? Or maybe you collect InCoins or complete purchases using InPost Pay? Here you’ll learn what you can expect in the digital InPost world and what we expect from our users.
InPost Account Terms and Conditions – Current
Here you’ll find details about the InPost Account service. Learn how to create an account, how to use it, and what you can expect from us.
Privacy Policy
Read our privacy policies to understand how we process your personal data. Check the descriptions below to know where to find the relevant information.
Privacy Policy
Do you use the InPost Mobile app? Find out how it works and learn about the rules governing the InPost Account.
Courier services
Do you send or receive parcels via Parcel Lockers®? Or use our courier services?This section explains how your data is processed when using our logistics services.
Business customer
Do you represent a company using our business solutions, such as Manager Paczek or the Global Merchant Portal?In this section, we explain how we handle your company’s data.
Other services
Check how InPost processes data in other areas, including InPost Fresh, recruitment processes, internal investigations, competitions, and when using InPost Chat AI.
Cookie Policy
In this document, we explain which cookies we use on our websites, what they are used for, and how you can manage your settings.
Key information about the InPost Account
We know that reading legal documents is not the most enjoyable task, but it’s worth getting familiar with the Terms & Conditions and Privacy Policies of the InPost Account, so you know what to expect when using our services and what we expect from our customers.
What can you find in the Terms & Conditions and what in the Privacy Policy?
What can you find in the Terms & Conditions and what in the Privacy Policy?
The InPost Account Terms and Conditions define the rules for using our digital services, including your rights and obligations, as well as the terms under which we operate.
The Privacy Policy, regardless of which of our services you use, explains who is the controller of your personal data, what data we collect, for what purpose and how we protect it. It also describes the rights you are entitled to.
Who is the controller of your data?
Who is the controller of your data?
If you create an InPost Account, the controller of your personal data is InPost sp. z o.o. If you use our services in other countries, the data controller will be the local InPost entity. All necessary information and contact details can be found in the privacy policies.
What is an InPost Account?
What is an InPost Account?
It is a single account for InPost digital services – created by you – which allows you to use our services, sign in on different devices and control and manage your personal data.
What are digital services?
What are digital services?
These are services, products and features available online, such as the InPost Mobile App, InPost Pay, the Loyalty Program, the InPost AI Assistant and many others.