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        <title>The incident.io Blog</title>
        <link>https://incident.io</link>
        <description>incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.</description>
        <lastBuildDate>Tue, 28 Apr 2026 14:43:46 GMT</lastBuildDate>
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        <item>
            <title><![CDATA[Who's on call? How Claude helped us calculate this 2,500x faster]]></title>
            <link>https://incident.io/blog/whos-on-call-how-claude-helped-us-calculate-this-2-500-x-faster</link>
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            <pubDate>Tue, 28 Apr 2026 14:43:46 GMT</pubDate>
            <description><![CDATA[A look at how on-call schedules work, and how we made rendering them 2,500× faster — through profiling, smarter algorithms, and some Claude.]]></description>
        </item>
        <item>
            <title><![CDATA[How it feels to run an incident with AI SRE]]></title>
            <link>https://incident.io/blog/how-it-feels-to-run-an-incident-with-ai-sre</link>
            <guid isPermaLink="false">https://incident.io/blog/how-it-feels-to-run-an-incident-with-ai-sre</guid>
            <pubDate>Thu, 23 Apr 2026 18:06:25 GMT</pubDate>
            <description><![CDATA[For the last 18 months, we've been building AI SRE, and one of the things we've learned is that UX matters more than you think. This week, I used AI SRE to run a real incident, and I walk you through it end-to-end.]]></description>
        </item>
        <item>
            <title><![CDATA[What does using AI for post-mortems actually mean?]]></title>
            <link>https://incident.io/blog/what-does-using-ai-for-post-mortems-actually-mean</link>
            <guid isPermaLink="false">https://incident.io/blog/what-does-using-ai-for-post-mortems-actually-mean</guid>
            <pubDate>Thu, 23 Apr 2026 14:29:00 GMT</pubDate>
            <description><![CDATA[Everyone is using AI to help with post-mortems now. We've built AI into our own post-mortem experience, pulling your Slack thread, timeline, PRs, and custom fields together and giving your team a meaningful starting point in seconds. But "AI for post-mortems" can mean very different things.]]></description>
        </item>
        <item>
            <title><![CDATA[Why post-mortem action items die]]></title>
            <link>https://incident.io/blog/why-post-mortem-action-items-die</link>
            <guid isPermaLink="false">https://incident.io/blog/why-post-mortem-action-items-die</guid>
            <pubDate>Thu, 16 Apr 2026 13:55:19 GMT</pubDate>
            <description><![CDATA[You can run the best debrief of your life. Honest timeline, blameless tone, real insights. People leave the room nodding.

And then nothing happens. Here's how to fix that.]]></description>
        </item>
        <item>
            <title><![CDATA[What to do when OpsGenie sunsets]]></title>
            <link>https://incident.io/blog/what-to-do-when-ops-genie-sunsets</link>
            <guid isPermaLink="false">https://incident.io/blog/what-to-do-when-ops-genie-sunsets</guid>
            <pubDate>Mon, 13 Apr 2026 13:00:00 GMT</pubDate>
            <description><![CDATA[By now, most Opsgenie customers have heard the news: Atlassian is sunsetting Opsgenie in 2027. If you've been sitting with that information and haven't quite figured out what to do with it, you're not alone.]]></description>
        </item>
        <item>
            <title><![CDATA[How to migrate your paging tool without breaking your team]]></title>
            <link>https://incident.io/blog/how-to-migrate-your-paging-tool-without-breaking-your-team</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-migrate-your-paging-tool-without-breaking-your-team</guid>
            <pubDate>Fri, 20 Mar 2026 14:32:18 GMT</pubDate>
            <description><![CDATA[Migrating your paging tool is disruptive no matter what. The teams that come out ahead are the ones who use that disruption deliberately. Strategic CSM Eryn Carman shares the four-step framework she's used to help engineering teams migrate and improve their on-call programs.]]></description>
        </item>
        <item>
            <title><![CDATA[How Catalog changes the game for long-term maintenance]]></title>
            <link>https://incident.io/blog/how-catalog-changes-the-game-for-long-term-maintenance</link>
            <guid isPermaLink="false">https://incident.io/blog/how-catalog-changes-the-game-for-long-term-maintenance</guid>
            <pubDate>Wed, 18 Mar 2026 11:33:00 GMT</pubDate>
            <description><![CDATA[Model your organization once, and let every workflow reference it dynamically. See how Catalog replaces hardcoded incident logic with scalable, low-maintenance automation.]]></description>
        </item>
        <item>
            <title><![CDATA[We rebuilt our post-mortems from the ground up]]></title>
            <link>https://incident.io/blog/post-mortems-launch</link>
            <guid isPermaLink="false">https://incident.io/blog/post-mortems-launch</guid>
            <pubDate>Tue, 17 Mar 2026 13:30:00 GMT</pubDate>
            <description><![CDATA[Today we're launching our new post-mortems experience, and I want to walk you through what we've done and why.]]></description>
        </item>
        <item>
            <title><![CDATA[The post-mortem problem]]></title>
            <link>https://incident.io/blog/the-post-mortem-problem</link>
            <guid isPermaLink="false">https://incident.io/blog/the-post-mortem-problem</guid>
            <pubDate>Wed, 04 Mar 2026 19:36:00 GMT</pubDate>
            <description><![CDATA[Post-mortems are one of the most consistently underperforming rituals in software engineering. Most teams do them. Most teams know theirs aren't working. And most teams reach for the same diagnosis: the templates are too long, nobody has time, nobody reads them anyway.]]></description>
        </item>
        <item>
            <title><![CDATA[Keeping it boring: the incident.io technology stack]]></title>
            <link>https://incident.io/blog/keeping-it-boring-the-incidentio-technology-stack</link>
            <guid isPermaLink="false">https://incident.io/blog/keeping-it-boring-the-incidentio-technology-stack</guid>
            <pubDate>Thu, 26 Feb 2026 15:28:47 GMT</pubDate>
            <description><![CDATA[This is the story of how incident.io keeps its technology stack intentionally boring, scaling to thousands of customers with a lean platform team by relying on managed GCP services and a small set of well-chosen tools.]]></description>
        </item>
        <item>
            <title><![CDATA[Secure access at the speed of incident response]]></title>
            <link>https://incident.io/blog/apono-incident-io-integration</link>
            <guid isPermaLink="false">https://incident.io/blog/apono-incident-io-integration</guid>
            <pubDate>Tue, 24 Feb 2026 22:44:00 GMT</pubDate>
            <description><![CDATA[Blog about combining incident.io's incident context with Apono's dynamic provisioning, the new integration ensures secure, just-in-time access for on-call engineers, thereby speeding up incident response and enhancing security.]]></description>
        </item>
        <item>
            <title><![CDATA[Everything you need to know about ITIL 5, AI and incident management]]></title>
            <link>https://incident.io/blog/everything-you-need-to-know-about-itil-5-ai-and-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/everything-you-need-to-know-about-itil-5-ai-and-incident-management</guid>
            <pubDate>Sun, 01 Feb 2026 17:09:00 GMT</pubDate>
            <description><![CDATA[We break down ITIL 5's governance framework and what it means for teams using AI in incident response. For incident management, it addresses questions like: Who's accountable when an AI-suggested remediation backfires? How do you audit AI-generated updates?]]></description>
        </item>
        <item>
            <title><![CDATA[DevEx matters for coding agents, too]]></title>
            <link>https://incident.io/blog/ai-developer-tools</link>
            <guid isPermaLink="false">https://incident.io/blog/ai-developer-tools</guid>
            <pubDate>Fri, 19 Dec 2025 15:59:16 GMT</pubDate>
            <description><![CDATA[When AI can scaffold out entire features in seconds and you have multiple agents all working in parallel on different tasks, a ninety-second feedback loop kills your flow state completely.

We've recently invested in dramatically speeding up our developer feedback cycles, cutting some by 95% to address this. In this post we’ll share what that journey looked like, why we did it and what it taught us about building for the AI era.]]></description>
        </item>
        <item>
            <title><![CDATA[Stop choosing between fast incident response and secure access]]></title>
            <link>https://incident.io/blog/opal-incident-io-integration</link>
            <guid isPermaLink="false">https://incident.io/blog/opal-incident-io-integration</guid>
            <pubDate>Mon, 01 Dec 2025 15:00:00 GMT</pubDate>
            <description><![CDATA[incident.io’s new integration with Opal Security delivers automatic, time-bound production access for on-call engineers, eliminating slow approvals and permanent permissions.]]></description>
        </item>
        <item>
            <title><![CDATA[AWS re:Invent 2025: The top sessions SREs should attend]]></title>
            <link>https://incident.io/blog/aws-re-invent-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/aws-re-invent-2025</guid>
            <pubDate>Thu, 20 Nov 2025 18:29:00 GMT</pubDate>
            <description><![CDATA[The top sessions every SRE should see at this year's AWS re:Invent.]]></description>
        </item>
        <item>
            <title><![CDATA[Bloom filters: the niche trick behind a 16× faster API]]></title>
            <link>https://incident.io/blog/bloom-filters</link>
            <guid isPermaLink="false">https://incident.io/blog/bloom-filters</guid>
            <pubDate>Fri, 14 Nov 2025 11:09:53 GMT</pubDate>
            <description><![CDATA[This post is a deep dive into how we improved the P95 latency of an API endpoint from 5s to 0.3s using a niche little computer science trick called a bloom filter.]]></description>
        </item>
        <item>
            <title><![CDATA[Recapping SEV0 London 2025]]></title>
            <link>https://incident.io/blog/sev0-london-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/sev0-london-2025</guid>
            <pubDate>Thu, 13 Nov 2025 17:44:00 GMT</pubDate>
            <description><![CDATA[The first annual SEV0 in London exceeded our expectations with some amazing speakers and sessions.]]></description>
        </item>
        <item>
            <title><![CDATA[Service disruption on October 20, 2025]]></title>
            <link>https://incident.io/blog/service-disruption-october-20th-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/service-disruption-october-20th-2025</guid>
            <pubDate>Wed, 22 Oct 2025 19:00:00 GMT</pubDate>
            <description><![CDATA[During the October 20th AWS outage, our platform handled 12,500 hours of incident response and 4.5M requests/hour. Here's how we diagnosed cascading failures in real-time and deployed fixes within hours to build greater resilience.]]></description>
        </item>
        <item>
            <title><![CDATA[Recapping SEV0 San Francisco 2025]]></title>
            <link>https://incident.io/blog/sev0-san-francisco-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/sev0-san-francisco-2025</guid>
            <pubDate>Tue, 30 Sep 2025 13:36:32 GMT</pubDate>
            <description><![CDATA[SEV0 has always been about shining a light on the biggest challenges (and opportunities) in incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Announcing the winner of the Build on incident.io contest]]></title>
            <link>https://incident.io/blog/announcing-the-winner-of-the-build-on-incident-io-contest</link>
            <guid isPermaLink="false">https://incident.io/blog/announcing-the-winner-of-the-build-on-incident-io-contest</guid>
            <pubDate>Fri, 26 Sep 2025 14:50:54 GMT</pubDate>
            <description><![CDATA[The "Build on incident.io" contest challenged developers to showcase the platform in the "coolest, weirdest ways" possible, with a MacBook Pro as the prize. Five finalists submitted creative projects including schedule conflict detection, voice-controlled Alexa integration, service health correlation analysis, and advanced monitoring dashboards. The winner was WARP - a Severance-inspired Slack bot that sends "mandatory wellness interventions" to incident responders through interpretive dance emojis, addressing burnout with the show's dystopian corporate wellness aesthetic.]]></description>
        </item>
        <item>
            <title><![CDATA[My first three months at incident.io]]></title>
            <link>https://incident.io/blog/my-first-three-months-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/my-first-three-months-at-incident-io</guid>
            <pubDate>Mon, 01 Sep 2025 13:39:13 GMT</pubDate>
            <description><![CDATA[Hear from Edd - one of our recent joiners in the On-Call team - how have they found their first three months and what's it been like working here.]]></description>
        </item>
        <item>
            <title><![CDATA[Impact review: Scribe under the microscope]]></title>
            <link>https://incident.io/blog/impact-review-scribe</link>
            <guid isPermaLink="false">https://incident.io/blog/impact-review-scribe</guid>
            <pubDate>Wed, 20 Aug 2025 09:49:45 GMT</pubDate>
            <description><![CDATA[In this post we review the impact of our AI-powered transcription feature, Scribe, as we analyse key metrics, user behaviour, and feedback to drive future improvements.]]></description>
        </item>
        <item>
            <title><![CDATA[Using Claude to power up your onboarding 🚀]]></title>
            <link>https://incident.io/blog/using-claude-to-power-up-your-onboarding</link>
            <guid isPermaLink="false">https://incident.io/blog/using-claude-to-power-up-your-onboarding</guid>
            <pubDate>Thu, 14 Aug 2025 16:23:35 GMT</pubDate>
            <description><![CDATA[This post talks through the experiences of a recent new joiner to incident.io using Claude code to turbocharge their onboarding, and be productive sooner. It offers practical tips for other engineers looking to use Claude more in their workflows.]]></description>
        </item>
        <item>
            <title><![CDATA[Ready, steady, goa: our API setup]]></title>
            <link>https://incident.io/blog/ready-steady-goa-our-api-setup</link>
            <guid isPermaLink="false">https://incident.io/blog/ready-steady-goa-our-api-setup</guid>
            <pubDate>Mon, 11 Aug 2025 10:51:01 GMT</pubDate>
            <description><![CDATA[Writing API's is essentially for any engineering team. Find out how we make the whole process so easy and abstract out the nonsense to help our engineers move that much faster]]></description>
        </item>
        <item>
            <title><![CDATA[Vibe coding with the incident.io API]]></title>
            <link>https://incident.io/blog/vibe-coding-with-the-incident-io-api</link>
            <guid isPermaLink="false">https://incident.io/blog/vibe-coding-with-the-incident-io-api</guid>
            <pubDate>Tue, 05 Aug 2025 16:42:14 GMT</pubDate>
            <description><![CDATA[This post explores how a basic idea turned into a working Apple TV dashboard powered by the incident.io API. Using Claude Code and a “vibe coding” approach, the app was built in a few hours, complete with real-time incident data, dual themes (including a Wargames-inspired view), and no Swift experience :)]]></description>
        </item>
        <item>
            <title><![CDATA[Breaking through the Senior Engineer ceiling]]></title>
            <link>https://incident.io/blog/breaking-through-the-senior-engineer-ceiling</link>
            <guid isPermaLink="false">https://incident.io/blog/breaking-through-the-senior-engineer-ceiling</guid>
            <pubDate>Tue, 05 Aug 2025 11:00:00 GMT</pubDate>
            <description><![CDATA[Wondering what it takes to operate beyond a Senior Engineer level? Go beyond checklists and explore the core qualities of a true technical leader, from the multiplier effect to genuine grit and drive.]]></description>
        </item>
        <item>
            <title><![CDATA[We built an MCP server so Claude can access your incidents]]></title>
            <link>https://incident.io/blog/we-built-an-mcp-server-so-claude-can-access-your-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/we-built-an-mcp-server-so-claude-can-access-your-incidents</guid>
            <pubDate>Mon, 04 Aug 2025 14:14:54 GMT</pubDate>
            <description><![CDATA[We built an open-source MCP server that lets Claude directly access and manage your incident.io incidents through natural conversation. Instead of switching between tools when things break, you can now ask Claude to create incidents, update statuses, and pull context, all while staying in your existing workflow.]]></description>
        </item>
        <item>
            <title><![CDATA[Why I decided to join incident.io and my impressions so far]]></title>
            <link>https://incident.io/blog/why-i-decided-to-join-incident-io-and-my-impressions-so-far</link>
            <guid isPermaLink="false">https://incident.io/blog/why-i-decided-to-join-incident-io-and-my-impressions-so-far</guid>
            <pubDate>Thu, 31 Jul 2025 13:17:35 GMT</pubDate>
            <description><![CDATA[Hear from James - one of our recent joiners in the AI team - why did they choose incident.io, and what do they think of us now they are here?]]></description>
        </item>
        <item>
            <title><![CDATA[In-person, on purpose: Why we love being in the office]]></title>
            <link>https://incident.io/blog/why-we-love-being-in-the-office</link>
            <guid isPermaLink="false">https://incident.io/blog/why-we-love-being-in-the-office</guid>
            <pubDate>Thu, 24 Jul 2025 16:35:48 GMT</pubDate>
            <description><![CDATA[Although we have flexible working, we love being in-person. This covers some of the reasons that we're office first - including building connections, working at pace, and having a lovely time doing it.]]></description>
        </item>
        <item>
            <title><![CDATA[The quest for the five minute deploy]]></title>
            <link>https://incident.io/blog/the-quest-for-the-five-minute-deploy</link>
            <guid isPermaLink="false">https://incident.io/blog/the-quest-for-the-five-minute-deploy</guid>
            <pubDate>Tue, 22 Jul 2025 10:07:34 GMT</pubDate>
            <description><![CDATA[This is the story of how incident.io drastically cut down their code deployment times, detailing their journey from slow, inefficient CI/CD pipelines to achieving near "five-minute deploys" through strategic changes to their infrastructure and caching mechanisms.]]></description>
        </item>
        <item>
            <title><![CDATA[Top engineering voices to follow in 2025]]></title>
            <link>https://incident.io/blog/top-engineering-voices-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/top-engineering-voices-2025</guid>
            <pubDate>Fri, 18 Jul 2025 13:00:00 GMT</pubDate>
            <description><![CDATA[We launched our list of Top engineering voices to follow in 2025 to spotlight those engineers who aren’t just building behind the scenes, but also writing, posting, and contributing in ways that make the whole community smarter.]]></description>
        </item>
        <item>
            <title><![CDATA[Being on-call at incident.io]]></title>
            <link>https://incident.io/blog/being-on-call-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/being-on-call-at-incident-io</guid>
            <pubDate>Fri, 18 Jul 2025 12:24:47 GMT</pubDate>
            <description><![CDATA[Dive into how incident.io handles on-call – from our supportive culture and smart scheduling to our unique approach to compensation. This post shares our philosophy on keeping our product running smoothly while prioritising our engineers' well-being.]]></description>
        </item>
        <item>
            <title><![CDATA[AI SRE has entered the chat]]></title>
            <link>https://incident.io/blog/introducing-ai-sre</link>
            <guid isPermaLink="false">https://incident.io/blog/introducing-ai-sre</guid>
            <pubDate>Wed, 02 Jul 2025 12:30:00 GMT</pubDate>
            <description><![CDATA[Today, we're introducing AI SRE, your always-on teammate that spots issues, surfaces root causes, and takes action to help you resolve incidents faster.]]></description>
        </item>
        <item>
            <title><![CDATA[How we're shipping faster with Claude Code and Git Worktrees]]></title>
            <link>https://incident.io/blog/shipping-faster-with-claude-code-and-git-worktrees</link>
            <guid isPermaLink="false">https://incident.io/blog/shipping-faster-with-claude-code-and-git-worktrees</guid>
            <pubDate>Fri, 27 Jun 2025 13:42:11 GMT</pubDate>
            <description><![CDATA[Learn how we accelerated development with Claude Code and Git Worktrees - a powerful combination that enables parallel AI-assisted coding, streamlined workflows, and faster feature delivery.]]></description>
        </item>
        <item>
            <title><![CDATA[Why we vibe coded a marketing campaign for Anthropic]]></title>
            <link>https://incident.io/blog/why-we-vibe-coded-a-marketing-campaign-for-anthropic</link>
            <guid isPermaLink="false">https://incident.io/blog/why-we-vibe-coded-a-marketing-campaign-for-anthropic</guid>
            <pubDate>Wed, 28 May 2025 16:40:24 GMT</pubDate>
            <description><![CDATA[We created a dedicated page for Anthropic to showcase our incident management platform, complete with a custom game called PagerTron, which we built using Claude Code. This project showcases how AI tools like Claude are revolutionizing marketing by enabling teams to focus on creative ways to reach potential customers.]]></description>
        </item>
        <item>
            <title><![CDATA[Ctrl-alt-elite: How our engineers move so fast]]></title>
            <link>https://incident.io/blog/ctrl-alt-elite-how-our-engineers-move-so-fast</link>
            <guid isPermaLink="false">https://incident.io/blog/ctrl-alt-elite-how-our-engineers-move-so-fast</guid>
            <pubDate>Mon, 12 May 2025 10:43:33 GMT</pubDate>
            <description><![CDATA[Moving fast does not happen by accident. Here is some of the intentional things our engineers do to move so quickly!]]></description>
        </item>
        <item>
            <title><![CDATA[Comparing the incident.io vs PagerDuty comparison pages]]></title>
            <link>https://incident.io/blog/comparing-the-incident-io-vs-pager-duty-comparison-pages</link>
            <guid isPermaLink="false">https://incident.io/blog/comparing-the-incident-io-vs-pager-duty-comparison-pages</guid>
            <pubDate>Fri, 09 May 2025 18:11:11 GMT</pubDate>
            <description><![CDATA[We examine both companies' comparison pages and find some significant discrepancies between PagerDuty's claims and reality. Learn how our different origins shape our approaches to incident management.]]></description>
        </item>
        <item>
            <title><![CDATA[The EU AI Act and what it means for managing incidents]]></title>
            <link>https://incident.io/blog/the-eu-ai-act-and-what-it-means-for-managing-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/the-eu-ai-act-and-what-it-means-for-managing-incidents</guid>
            <pubDate>Fri, 02 May 2025 10:53:02 GMT</pubDate>
            <description><![CDATA[The EU AI Act introduces new incident reporting rules for high-risk AI systems. This post breaks down what Article 73 actually mandates, why it's not as scary as it sounds, and how good incident management makes compliance a breeze.]]></description>
        </item>
        <item>
            <title><![CDATA[Pager fatigue: Making the invisible work visible]]></title>
            <link>https://incident.io/blog/pager-fatigue-making-the-invisible-work-visible</link>
            <guid isPermaLink="false">https://incident.io/blog/pager-fatigue-making-the-invisible-work-visible</guid>
            <pubDate>Fri, 25 Apr 2025 14:03:53 GMT</pubDate>
            <description><![CDATA[We developed The Fatigue Score to make sure our On-call responders’ efforts are visible. Here's how we did it, and how you can too.]]></description>
        </item>
        <item>
            <title><![CDATA[How incident.io helps to reduce alert noise]]></title>
            <link>https://incident.io/blog/how-incident-io-helps-to-reduce-alert-noise</link>
            <guid isPermaLink="false">https://incident.io/blog/how-incident-io-helps-to-reduce-alert-noise</guid>
            <pubDate>Thu, 17 Apr 2025 08:36:00 GMT</pubDate>
            <description><![CDATA[By linking alerts to real incidents, incident.io gives you full visibility into what’s noisy, what’s painful, and what needs fixing.]]></description>
        </item>
        <item>
            <title><![CDATA[Our simple-to-use incident post-mortem template]]></title>
            <link>https://incident.io/blog/incident-post-mortem-template</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-post-mortem-template</guid>
            <pubDate>Wed, 16 Apr 2025 19:03:00 GMT</pubDate>
            <description><![CDATA[Incident post-mortems are a crucial document that cannot be glossed over. In this article, you’ll find our go-to post-mortem template that you can use in your own organization.]]></description>
        </item>
        <item>
            <title><![CDATA[Why you should join incident.io: behind the curtain]]></title>
            <link>https://incident.io/blog/incident-io-behind-the-curtain</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-io-behind-the-curtain</guid>
            <pubDate>Wed, 16 Apr 2025 10:10:00 GMT</pubDate>
            <description><![CDATA[Cutting through the hype and dollar signs, why should you actually join incident.io? And also, why might this not work for you]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io raises $62M to build AI agents that resolve incidents with you]]></title>
            <link>https://incident.io/blog/incident.io-raises-62m</link>
            <guid isPermaLink="false">https://incident.io/blog/incident.io-raises-62m</guid>
            <pubDate>Thu, 10 Apr 2025 13:00:00 GMT</pubDate>
            <description><![CDATA[Today, we’ve raised $62M in Series B funding with over $96M in total to pioneer a new era of AI-powered incident management.]]></description>
        </item>
        <item>
            <title><![CDATA[Navigating the role of an incident commander]]></title>
            <link>https://incident.io/blog/navigating-the-role-of-an-incident-commander</link>
            <guid isPermaLink="false">https://incident.io/blog/navigating-the-role-of-an-incident-commander</guid>
            <pubDate>Mon, 07 Apr 2025 18:15:00 GMT</pubDate>
            <description><![CDATA[Explore the critical responsibilities of an incident commander and learn the key leadership and communication skills essential for effective incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[How Port helps supercharge incident.io workflows]]></title>
            <link>https://incident.io/blog/how-port-helps-supercharge-incident-io-workflows</link>
            <guid isPermaLink="false">https://incident.io/blog/how-port-helps-supercharge-incident-io-workflows</guid>
            <pubDate>Thu, 03 Apr 2025 17:00:00 GMT</pubDate>
            <description><![CDATA[incident.io and Port bring structure and context together, helping teams resolve incidents faster and build more reliable systems. See how it's done.]]></description>
        </item>
        <item>
            <title><![CDATA[Why we're hiring AI Engineers]]></title>
            <link>https://incident.io/blog/why-hire-ai-engineers</link>
            <guid isPermaLink="false">https://incident.io/blog/why-hire-ai-engineers</guid>
            <pubDate>Thu, 03 Apr 2025 09:00:00 GMT</pubDate>
            <description><![CDATA[In the past year, we've reimagined how we build AI products at incident.io, moving from simple prompt based features to now building full-blown AI-native systems end to end. Learn why we’re hiring AI Engineers, what that work looks like, and how it’s changing the future of incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Why clear success criteria are critical when evaluating incident management tools]]></title>
            <link>https://incident.io/blog/why-clear-success-criteria-are-critical-when-evaluating-incident-management-tools</link>
            <guid isPermaLink="false">https://incident.io/blog/why-clear-success-criteria-are-critical-when-evaluating-incident-management-tools</guid>
            <pubDate>Wed, 02 Apr 2025 14:44:00 GMT</pubDate>
            <description><![CDATA[Choosing incident tooling without clear success criteria is a recipe for regret. Here's a practical framework for defining, prioritizing, and evaluating criteria to ensure your next incident management tool actually fits your team’s real-world needs.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing Agentic CTO: executive oversight in every incident]]></title>
            <link>https://incident.io/blog/introducing-agentic-cto-executive-oversight-in-every-incident</link>
            <guid isPermaLink="false">https://incident.io/blog/introducing-agentic-cto-executive-oversight-in-every-incident</guid>
            <pubDate>Tue, 01 Apr 2025 10:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we've always focused on empowering your team to manage incidents calmly, confidently, and effectively. Today, we’re introducing a powerful new addition to our suite of AI incident responders — one designed to bring a new layer of strategic oversight to your engineering organization: Agentic CTO.]]></description>
        </item>
        <item>
            <title><![CDATA[Going beyond MTTx and measuring “good” incident management]]></title>
            <link>https://incident.io/blog/going-beyond-mttx</link>
            <guid isPermaLink="false">https://incident.io/blog/going-beyond-mttx</guid>
            <pubDate>Tue, 25 Mar 2025 22:41:00 GMT</pubDate>
            <description><![CDATA[What does "good" incident management look like? MTTx metrics track speed, but speed alone doesn’t mean success. So, we decided to analyze 100,000+ incident from companies of all sizes to identify a set of new benchmarks for every stage of the incident lifecycle.]]></description>
        </item>
        <item>
            <title><![CDATA[Come build the future of Incident Response]]></title>
            <link>https://incident.io/blog/come-build-the-future-of-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/come-build-the-future-of-incident-response</guid>
            <pubDate>Thu, 20 Mar 2025 08:30:00 GMT</pubDate>
            <description><![CDATA[Ever curious about why incident.io is the most exciting place to build your career in 2025? Let us share our incredible product momentum, ambitious roadmap, and unique engineering culture that's attracting the talent eager to redefine incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[A seven-step framework for running incident debriefs]]></title>
            <link>https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs</link>
            <guid isPermaLink="false">https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs</guid>
            <pubDate>Thu, 13 Mar 2025 11:35:44 GMT</pubDate>
            <description><![CDATA[​Ever felt that post-incident debriefs are more of a chore than a chance to improve? At incident.io, we've transformed these sessions into engaging, insightful discussions. Our structured, blameless framework helps teams extract actionable lessons from incidents, turning challenges into opportunities for growth.]]></description>
        </item>
        <item>
            <title><![CDATA[Opsgenie is shutting down. Here’s what that means, and how incident.io can help]]></title>
            <link>https://incident.io/blog/opsgenie-is-shutting-down-heres-what-that-means-and-how-incident-io-can-help</link>
            <guid isPermaLink="false">https://incident.io/blog/opsgenie-is-shutting-down-heres-what-that-means-and-how-incident-io-can-help</guid>
            <pubDate>Thu, 13 Mar 2025 09:44:58 GMT</pubDate>
            <description><![CDATA[Atlassian announced they're shutting down Opsgenie, their widely-used on-call alerting platform. Starting June 4, 2025, Opsgenie won't accept new customers, and the service will shut down entirely by April 5, 2027. Understandably, teams aren't thrilled. Here's what this means for you and how to stay ahead of the change.]]></description>
        </item>
        <item>
            <title><![CDATA[Reducing alert fatigue in incident management]]></title>
            <link>https://incident.io/blog/reducing-alert-fatigue-in-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/reducing-alert-fatigue-in-incident-management</guid>
            <pubDate>Wed, 12 Mar 2025 14:29:00 GMT</pubDate>
            <description><![CDATA[Tired of false alarms? Learn how to shift from reactive firefighting to proactive incident management by reducing alert fatigue.]]></description>
        </item>
        <item>
            <title><![CDATA[How to build effective runbooks for your SOC]]></title>
            <link>https://incident.io/blog/how-to-build-effective-runbooks-for-your-soc</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-build-effective-runbooks-for-your-soc</guid>
            <pubDate>Tue, 11 Mar 2025 20:16:00 GMT</pubDate>
            <description><![CDATA[Learn how to create clear, practical runbooks that help your SOC respond faster and with fewer errors. A step-by-step guide for building, maintaining, and improving runbooks that actually get used.]]></description>
        </item>
        <item>
            <title><![CDATA[Mastering incident routing: a critical component in incident management]]></title>
            <link>https://incident.io/blog/mastering-incident-routing-a-critical-component-in-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/mastering-incident-routing-a-critical-component-in-incident-management</guid>
            <pubDate>Mon, 10 Mar 2025 16:22:00 GMT</pubDate>
            <description><![CDATA[Mastering incident routing is key to reducing response times and ensuring alerts reach the right people, fast. This post breaks down how to build a smarter routing strategy using real-time service ownership data from incident.io Catalog.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident management tool integration]]></title>
            <link>https://incident.io/blog/incident-management-tool-integration</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-management-tool-integration</guid>
            <pubDate>Mon, 03 Mar 2025 21:14:00 GMT</pubDate>
            <description><![CDATA[Incident response slows down when tools don’t talk to each other. This post explains how integrating your incident management stack (from monitoring and paging to chat and ticketing) cuts response times, reduces burnout, and creates a single source of truth. Learn practical steps to quickly integrate key tools, avoid common pitfalls, and build workflows that help (not hinder) your team at 2 a.m.]]></description>
        </item>
        <item>
            <title><![CDATA[Why engineering teams are moving from PagerDuty to incident.io On-Call]]></title>
            <link>https://incident.io/blog/why-engineering-teams-are-moving-from-pager-duty-to-incident-io-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/why-engineering-teams-are-moving-from-pager-duty-to-incident-io-on-call</guid>
            <pubDate>Mon, 03 Mar 2025 15:46:00 GMT</pubDate>
            <description><![CDATA[For years, teams have had to settle for legacy on-call tools that feel more like a burden than a solution. We recently hosted a webinar on migrating from PagerDuty to incident.io On-call.]]></description>
        </item>
        <item>
            <title><![CDATA[How we interview engineers in 2025]]></title>
            <link>https://incident.io/blog/how-we-interview-engineers-in-2025</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-interview-engineers-in-2025</guid>
            <pubDate>Tue, 11 Feb 2025 16:01:15 GMT</pubDate>
            <description><![CDATA[We've recently grown to 80 people across London, San Francisco, and New York, and naturally, our interview process has evolved. We thought it was time for an update on our engineer interview process to keep things transparent and accessible to candidates.]]></description>
        </item>
        <item>
            <title><![CDATA[Automated incident response: Why it matters and where it’s headed]]></title>
            <link>https://incident.io/blog/automated-incident-response-why-it-matters-and-where-its-headed</link>
            <guid isPermaLink="false">https://incident.io/blog/automated-incident-response-why-it-matters-and-where-its-headed</guid>
            <pubDate>Mon, 10 Feb 2025 15:19:53 GMT</pubDate>
            <description><![CDATA[For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice. But as modern systems become more complex and interconnected, the old ways don’t scale. That’s where Automated Incident Response (AIR) comes in.]]></description>
        </item>
        <item>
            <title><![CDATA[Debugging deadlocks in Postgres]]></title>
            <link>https://incident.io/blog/debugging-deadlocks-in-postgres</link>
            <guid isPermaLink="false">https://incident.io/blog/debugging-deadlocks-in-postgres</guid>
            <pubDate>Tue, 04 Feb 2025 21:37:00 GMT</pubDate>
            <description><![CDATA[Deadlocks are a natural hurdle in backend development, but with a bit of digging and careful design they can be identified and resolved.]]></description>
        </item>
        <item>
            <title><![CDATA[Overhauling PagerDuty’s data model: a better way to route alerts]]></title>
            <link>https://incident.io/blog/overhauling-pager-dutys-data-model-a-better-way-to-route-alerts</link>
            <guid isPermaLink="false">https://incident.io/blog/overhauling-pager-dutys-data-model-a-better-way-to-route-alerts</guid>
            <pubDate>Mon, 20 Jan 2025 06:57:00 GMT</pubDate>
            <description><![CDATA[PagerDuty has long been the go-to solution for reliable on-call management, but its aging data model and lack of innovation have become a challenge. In this post we explore how incident.io On-call offers a better, more flexible approach to alert routing and provide practical advice on how to migrate smoothly from PagerDuty.]]></description>
        </item>
        <item>
            <title><![CDATA[How data habits help build a data culture]]></title>
            <link>https://incident.io/blog/how-data-habits-help-build-a-data-culture</link>
            <guid isPermaLink="false">https://incident.io/blog/how-data-habits-help-build-a-data-culture</guid>
            <pubDate>Mon, 13 Jan 2025 15:54:00 GMT</pubDate>
            <description><![CDATA[Building a data-driven culture in a company is hard, but we've made it possible across incident.io with some unique tried and tested strategies.]]></description>
        </item>
        <item>
            <title><![CDATA[The Incident Maturity Model]]></title>
            <link>https://incident.io/blog/the-incident-maturity-model</link>
            <guid isPermaLink="false">https://incident.io/blog/the-incident-maturity-model</guid>
            <pubDate>Fri, 13 Dec 2024 16:54:00 GMT</pubDate>
            <description><![CDATA[Incidents are inevitable—how you handle them matters. The Incident Maturity Model shows how to level up from basic response to company-wide resilience, with actionable steps backed by real data. Where does your team stand?]]></description>
        </item>
        <item>
            <title><![CDATA[The flight plan that brought UK airspace to its knees]]></title>
            <link>https://incident.io/blog/the-flight-plan-that-brought-uk-airspace-to-its-knees</link>
            <guid isPermaLink="false">https://incident.io/blog/the-flight-plan-that-brought-uk-airspace-to-its-knees</guid>
            <pubDate>Thu, 05 Dec 2024 09:44:12 GMT</pubDate>
            <description><![CDATA[On August 28, 2023, a software bug in the UK air traffic control system caused six hours of chaos, reducing air traffic capacity and forcing manual operations. It's a great story of failure, resilience and communications in complex systems.]]></description>
        </item>
        <item>
            <title><![CDATA[AWS re:Invent: The handy guide for the massive conference]]></title>
            <link>https://incident.io/blog/aws-re-invent-guide</link>
            <guid isPermaLink="false">https://incident.io/blog/aws-re-invent-guide</guid>
            <pubDate>Fri, 29 Nov 2024 18:11:00 GMT</pubDate>
            <description><![CDATA[AWS re:Invent is packed with 3,000+ sessions for developers, covering everything from scaling apps to generative AI. In this guide, we break down the sessions you shouldn't skip on. If you're headed to Vegas, don't forget to stop by and say hi!]]></description>
        </item>
        <item>
            <title><![CDATA[How we page ourselves if incident.io goes down]]></title>
            <link>https://incident.io/blog/who-watches-the-watchers</link>
            <guid isPermaLink="false">https://incident.io/blog/who-watches-the-watchers</guid>
            <pubDate>Wed, 27 Nov 2024 08:37:35 GMT</pubDate>
            <description><![CDATA[Learn how we tackle the ultimate paradox: ensuring our alerting system pages us, even when it’s the one failing.

It's a common question - let's dive into detail on our "dead man's switch", how we stress-test our systems, and why we care so much about our setup allowing us to dogfood our own product.]]></description>
        </item>
        <item>
            <title><![CDATA[We’re opening a San Francisco office]]></title>
            <link>https://incident.io/blog/opening-san-francisco-office</link>
            <guid isPermaLink="false">https://incident.io/blog/opening-san-francisco-office</guid>
            <pubDate>Mon, 25 Nov 2024 14:39:23 GMT</pubDate>
            <description><![CDATA[We’re expanding our global presence by opening our first office in San Francisco. 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Organizing ownership: How we assign errors in our monolith]]></title>
            <link>https://incident.io/blog/organizing-ownership-how-we-assign-errors-in-our-monolith</link>
            <guid isPermaLink="false">https://incident.io/blog/organizing-ownership-how-we-assign-errors-in-our-monolith</guid>
            <pubDate>Mon, 18 Nov 2024 16:04:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we streamline our monolith by assigning clear ownership to chunks of code and enforcing it with CI checks. Tagged errors are automatically routed to the right team, reducing on-call stress and keeping our system efficient as we scale. Here's how we do it.]]></description>
        </item>
        <item>
            <title><![CDATA[How we handle sensitive data in BigQuery]]></title>
            <link>https://incident.io/blog/how-we-handle-sensitive-data-in-big-query</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-handle-sensitive-data-in-big-query</guid>
            <pubDate>Thu, 14 Nov 2024 15:21:00 GMT</pubDate>
            <description><![CDATA[We take handling sensitive customer data seriously. This blog explains how we manage PII and confidential data in BigQuery through default masking, automated tagging, and strict access controls.]]></description>
        </item>
        <item>
            <title><![CDATA[How we model our data warehouse]]></title>
            <link>https://incident.io/blog/how-we-model-our-data-warehouse</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-model-our-data-warehouse</guid>
            <pubDate>Fri, 08 Nov 2024 16:31:00 GMT</pubDate>
            <description><![CDATA[Curious about the inner workings of our data warehouse? We’ve shared a lot about our data stack, but this time we’re diving into the design principles behind our warehouse. This blog breaks down how we structure our data, from staging to marts layers, and how we use it all in our BI tool. It’s a quick look into how we keep things flexible, efficient, and built to scale.]]></description>
        </item>
        <item>
            <title><![CDATA[Lessons from 4 years of weekly changelogs]]></title>
            <link>https://incident.io/blog/four-years-of-weekly-changelogs</link>
            <guid isPermaLink="false">https://incident.io/blog/four-years-of-weekly-changelogs</guid>
            <pubDate>Thu, 07 Nov 2024 21:44:18 GMT</pubDate>
            <description><![CDATA[Writing a meaningful update for customers every week has been held sacred at incident.io since we started the company. We've written over 200 of them in the past 4 years, and we recently celebrated going 2 years straight without missing a single a single week 🚀. Learn how we do it!]]></description>
        </item>
        <item>
            <title><![CDATA[Observability as a superpower]]></title>
            <link>https://incident.io/blog/observability-as-a-superpower</link>
            <guid isPermaLink="false">https://incident.io/blog/observability-as-a-superpower</guid>
            <pubDate>Mon, 04 Nov 2024 17:44:00 GMT</pubDate>
            <description><![CDATA[At incident.io, tracing is our secret weapon for catching bugs before customers do. This blog unpacks how traces and spans are built, showcasing their role in debugging and performance tuning. From span creation to integrating traces with logs and error reports, it's a practical guide for adding tracing to your observability toolkit—whether you're in development or production.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Navo]]></title>
            <link>https://incident.io/blog/behind-the-flame-navo</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-navo</guid>
            <pubDate>Wed, 30 Oct 2024 17:34:00 GMT</pubDate>
            <description><![CDATA[Meet Navo]]></description>
        </item>
        <item>
            <title><![CDATA[Choosing the right Postgres indexes]]></title>
            <link>https://incident.io/blog/choosing-the-right-postgres-indexes</link>
            <guid isPermaLink="false">https://incident.io/blog/choosing-the-right-postgres-indexes</guid>
            <pubDate>Fri, 25 Oct 2024 16:45:00 GMT</pubDate>
            <description><![CDATA[Indexes can dramatically boost your database performance, but knowing when to use them isn’t always obvious. This blog covers what indexes are, when to use them, how to choose the right type, and tips for spotting missing ones. Whether you're optimizing queries, enforcing uniqueness, or improving sorting, you'll learn how to fine-tune your indexing strategy without overcomplicating it.]]></description>
        </item>
        <item>
            <title><![CDATA[Mastering regulatory compliance with incident.io]]></title>
            <link>https://incident.io/blog/mastering-regulatory-compliance-with-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/mastering-regulatory-compliance-with-incident-io</guid>
            <pubDate>Mon, 14 Oct 2024 07:21:00 GMT</pubDate>
            <description><![CDATA[Learn how incident.io streamlines regulatory compliance by automating incident management, enhancing collaboration, and simplifying audits for frameworks like GDPR, SOC2, and DORA.]]></description>
        </item>
        <item>
            <title><![CDATA[What is a SEV1 incident? Understanding critical impact and how to respond]]></title>
            <link>https://incident.io/blog/what-is-a-sev-1-incident</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-a-sev-1-incident</guid>
            <pubDate>Fri, 11 Oct 2024 14:00:00 GMT</pubDate>
            <description><![CDATA[Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.]]></description>
        </item>
        <item>
            <title><![CDATA[Why I like discussing actions items in incident reviews]]></title>
            <link>https://incident.io/blog/why-i-like-discussing-actions-items-in-incident-reviews</link>
            <guid isPermaLink="false">https://incident.io/blog/why-i-like-discussing-actions-items-in-incident-reviews</guid>
            <pubDate>Mon, 07 Oct 2024 07:06:23 GMT</pubDate>
            <description><![CDATA[Action items are a natural part of understanding and improving the systems we work with—an extension of the overall learning process. So, what better place to discuss them than in the incident review itself?]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io is best in class for momentum, relationships and enterprise adoption]]></title>
            <link>https://incident.io/blog/g2-fall-2024</link>
            <guid isPermaLink="false">https://incident.io/blog/g2-fall-2024</guid>
            <pubDate>Tue, 01 Oct 2024 16:50:00 GMT</pubDate>
            <description><![CDATA[In the G2 Fall 2024 reports, we earned #1 spot in the Enterprise Relationship Index for Incident Management, highest overall performance in Incident Management among our peers, and demonstrated highest overall momentum. (And all that while being ranked the most usable product on the market, too.)]]></description>
        </item>
        <item>
            <title><![CDATA[The ultimate guide to on-call schedules]]></title>
            <link>https://incident.io/blog/the-ultimate-guide-to-on-call-schedules</link>
            <guid isPermaLink="false">https://incident.io/blog/the-ultimate-guide-to-on-call-schedules</guid>
            <pubDate>Thu, 12 Sep 2024 13:47:47 GMT</pubDate>
            <description><![CDATA[Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout.]]></description>
        </item>
        <item>
            <title><![CDATA[Data quality testing]]></title>
            <link>https://incident.io/blog/data-quality-testing</link>
            <guid isPermaLink="false">https://incident.io/blog/data-quality-testing</guid>
            <pubDate>Wed, 04 Sep 2024 16:30:00 GMT</pubDate>
            <description><![CDATA[Our data observability workflow uses data quality testing to ensure data meets accuracy, consistency, and reliability standards, enabling confident, data-driven decisions. See how we built it, the common challenges we encountered, and the solutions.]]></description>
        </item>
        <item>
            <title><![CDATA[A new era for Catalog]]></title>
            <link>https://incident.io/blog/a-new-era-for-catalog</link>
            <guid isPermaLink="false">https://incident.io/blog/a-new-era-for-catalog</guid>
            <pubDate>Wed, 28 Aug 2024 16:47:00 GMT</pubDate>
            <description><![CDATA[Over the past year, we’ve been working incredibly hard behind the scenes to make Catalog even more powerful and usable with new features, integrations, and more.]]></description>
        </item>
        <item>
            <title><![CDATA[Building On-call: Our observability strategy]]></title>
            <link>https://incident.io/blog/building-on-call-our-observability-strategy</link>
            <guid isPermaLink="false">https://incident.io/blog/building-on-call-our-observability-strategy</guid>
            <pubDate>Thu, 22 Aug 2024 15:33:00 GMT</pubDate>
            <description><![CDATA[Our customers count on us to sound the alarm when their systems go sideways—so keeping our on-call service up and running isn’t just important; it’s non-negotiable. To nail the reliability our customers need, we lean on some serious observability (or as the cool kids say, o11y) to keep things running smoothly.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing: incident.io for Microsoft Teams]]></title>
            <link>https://incident.io/blog/weve-launched-incident-io-for-microsoft-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/weve-launched-incident-io-for-microsoft-teams</guid>
            <pubDate>Tue, 13 Aug 2024 14:06:00 GMT</pubDate>
            <description><![CDATA[The wait is finally over. Introducing: incident.io for Microsoft Teams 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Building On-call: Continually testing with smoke tests]]></title>
            <link>https://incident.io/blog/continually-testing-our-product-with-smoke-tests</link>
            <guid isPermaLink="false">https://incident.io/blog/continually-testing-our-product-with-smoke-tests</guid>
            <pubDate>Fri, 09 Aug 2024 10:00:00 GMT</pubDate>
            <description><![CDATA[Launching On-call meant we had to make our system rock-solid from the get-go. Our solution? Smoke tests to let us continually test product health and make sure we're comfortable making changes at pace.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing SEV0]]></title>
            <link>https://incident.io/blog/sev0-2024</link>
            <guid isPermaLink="false">https://incident.io/blog/sev0-2024</guid>
            <pubDate>Wed, 07 Aug 2024 12:00:00 GMT</pubDate>
            <description><![CDATA[Welcome to our first-ever conference, taking place this September.]]></description>
        </item>
        <item>
            <title><![CDATA[Data stack 2024]]></title>
            <link>https://incident.io/blog/data-stack-3</link>
            <guid isPermaLink="false">https://incident.io/blog/data-stack-3</guid>
            <pubDate>Tue, 06 Aug 2024 15:20:00 GMT</pubDate>
            <description><![CDATA[It's been nearly 2 years since our last update on our data stack—and we have a lot to share! Read about improvements to our local dev setup, why we switched key platforms, and some other cool things. 👀]]></description>
        </item>
        <item>
            <title><![CDATA[Where does the time go after you resolve an incident?]]></title>
            <link>https://incident.io/blog/where-does-the-time-go-after-you-resolve-an-incident</link>
            <guid isPermaLink="false">https://incident.io/blog/where-does-the-time-go-after-you-resolve-an-incident</guid>
            <pubDate>Mon, 29 Jul 2024 20:51:00 GMT</pubDate>
            <description><![CDATA[We were curious: where does the time go after an incident is resolved? To find out, we analyzed the post-incident process of 13,000 incidents and 14,000 follow-ups action items.]]></description>
        </item>
        <item>
            <title><![CDATA[How our data team handles incidents]]></title>
            <link>https://incident.io/blog/how-our-data-team-handles-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/how-our-data-team-handles-incidents</guid>
            <pubDate>Fri, 26 Jul 2024 15:14:00 GMT</pubDate>
            <description><![CDATA[Data incidents are just like any other type of incident, and having a well defined data incident management process in place makes it a lot less stressful when things inevitably break. Here's how our team does it.]]></description>
        </item>
        <item>
            <title><![CDATA[The Tasty Data Morsel: Data delight as company culture]]></title>
            <link>https://incident.io/blog/the-tasty-data-morsel-data</link>
            <guid isPermaLink="false">https://incident.io/blog/the-tasty-data-morsel-data</guid>
            <pubDate>Tue, 23 Jul 2024 16:16:00 GMT</pubDate>
            <description><![CDATA[Feeling hungry? We love to spice up our weekly all-hands meetings with the Tasty Data Morsel: a bite-sized insight covering everything from our sales velocity to the most popular Christmas party dishes. These data treats make numbers not just digestible but downright delicious.]]></description>
        </item>
        <item>
            <title><![CDATA[Scoping week]]></title>
            <link>https://incident.io/blog/scoping-week</link>
            <guid isPermaLink="false">https://incident.io/blog/scoping-week</guid>
            <pubDate>Fri, 19 Jul 2024 20:21:00 GMT</pubDate>
            <description><![CDATA[A few months back, we launched On-call with a solid set of features—but that was just the start. To keep the wheels turning, we recently held a "scoping week" where we paired up, tackled ambiguities, and nailed down our project roadmap. Here's how we did it.]]></description>
        </item>
        <item>
            <title><![CDATA[A tough day for incident responders: lessons from the CrowdStrike update]]></title>
            <link>https://incident.io/blog/a-tough-day-for-incident-responders-lessons-from-the-crowd-strike-update</link>
            <guid isPermaLink="false">https://incident.io/blog/a-tough-day-for-incident-responders-lessons-from-the-crowd-strike-update</guid>
            <pubDate>Fri, 19 Jul 2024 13:00:49 GMT</pubDate>
            <description><![CDATA[Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors.]]></description>
        </item>
        <item>
            <title><![CDATA[Building On-call: Time, timezones, and scheduling]]></title>
            <link>https://incident.io/blog/time-time-zones-and-scheduling</link>
            <guid isPermaLink="false">https://incident.io/blog/time-time-zones-and-scheduling</guid>
            <pubDate>Thu, 18 Jul 2024 15:40:00 GMT</pubDate>
            <description><![CDATA[Time is tricky, but building our On-call scheduler meant getting cozy with all of its quirks— and lots of testing. No "time" like the present to dive in!]]></description>
        </item>
        <item>
            <title><![CDATA[Building On-call: The complexity of phone networks]]></title>
            <link>https://incident.io/blog/the-complexity-of-phone-networks</link>
            <guid isPermaLink="false">https://incident.io/blog/the-complexity-of-phone-networks</guid>
            <pubDate>Tue, 16 Jul 2024 15:39:00 GMT</pubDate>
            <description><![CDATA[Making a phone call is easy...right? It's time to re-examine the things you thought were true about phone calls and SMS.]]></description>
        </item>
        <item>
            <title><![CDATA[Building On-call: Building a multi-platform on-call mobile app]]></title>
            <link>https://incident.io/blog/building-a-multi-platform-on-call-mobile-app</link>
            <guid isPermaLink="false">https://incident.io/blog/building-a-multi-platform-on-call-mobile-app</guid>
            <pubDate>Mon, 15 Jul 2024 15:06:00 GMT</pubDate>
            <description><![CDATA[What does it take to build a greenfield mobile app in 2024? When we launched On-call earlier this year, we had to find out.]]></description>
        </item>
        <item>
            <title><![CDATA[Short-lived teams, sweating the details and zero bugs: How Linear raises the bar]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-nine</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-nine</guid>
            <pubDate>Mon, 15 Jul 2024 06:22:00 GMT</pubDate>
            <description><![CDATA[This week, we talking to Sabin Roman from Linear, to talk about how they build teams, their zero bugs policy and heaps more.]]></description>
        </item>
        <item>
            <title><![CDATA[Dear Customers, we couldn't have done it without you. With love, incident.io]]></title>
            <link>https://incident.io/blog/dear-customers-we-couldnt-have-done-it-without-you</link>
            <guid isPermaLink="false">https://incident.io/blog/dear-customers-we-couldnt-have-done-it-without-you</guid>
            <pubDate>Fri, 12 Jul 2024 17:38:00 GMT</pubDate>
            <description><![CDATA[We're over the moon to share our Summer 2024 accolades from G2, including snagging the #1 spot in their Relationship Index!]]></description>
        </item>
        <item>
            <title><![CDATA[Migrating JSONB columns in Go]]></title>
            <link>https://incident.io/blog/migrating-jsonb-columns-in-go</link>
            <guid isPermaLink="false">https://incident.io/blog/migrating-jsonb-columns-in-go</guid>
            <pubDate>Thu, 11 Jul 2024 16:55:00 GMT</pubDate>
            <description><![CDATA[JSON columns can be challenging to change. Here's how we do it in Go.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the scenes: Launching On-call]]></title>
            <link>https://incident.io/blog/behind-the-scenes-launching-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-scenes-launching-on-call</guid>
            <pubDate>Tue, 09 Jul 2024 14:33:22 GMT</pubDate>
            <description><![CDATA[We like to ship it then shout about it, all the time. Building On-call was different.]]></description>
        </item>
        <item>
            <title><![CDATA[Onboarding yourself as an engineer at incident.io]]></title>
            <link>https://incident.io/blog/onboarding-yourself-as-an-engineer-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/onboarding-yourself-as-an-engineer-at-incident-io</guid>
            <pubDate>Fri, 05 Jul 2024 10:27:49 GMT</pubDate>
            <description><![CDATA[At incident.io we use infrastructure as code for configuring everything we can, and we feel that there’s no reason we should exclude our own product from that. As well as configuring things like Google Cloud Platform, Sentry and Spacelift via our infrastructure repo, we also configure incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the streams: how Netflix drives reliability across their organization]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-eight</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-eight</guid>
            <pubDate>Tue, 02 Jul 2024 09:04:13 GMT</pubDate>
            <description><![CDATA[This week we sit down with Hank Jacobs, Staff Site Reliability Engineer at Netflix to discuss their deployment of incident.io across their organization.]]></description>
        </item>
        <item>
            <title><![CDATA[Using AI to understand what sets incident.io apart from the competition]]></title>
            <link>https://incident.io/blog/using-ai-to-understand-what-sets-incident-io-apart-from-the-competition</link>
            <guid isPermaLink="false">https://incident.io/blog/using-ai-to-understand-what-sets-incident-io-apart-from-the-competition</guid>
            <pubDate>Sun, 30 Jun 2024 09:01:28 GMT</pubDate>
            <description><![CDATA[What happens when you take all of the reasons customers give you for choosing your product, and pump them into ChatGPT to find out what's working? We did just that, and the results are exactly as we hoped.]]></description>
        </item>
        <item>
            <title><![CDATA[Managing your resources in Terraform can be literally easy and actually fun]]></title>
            <link>https://incident.io/blog/managing-resources-in-terraform</link>
            <guid isPermaLink="false">https://incident.io/blog/managing-resources-in-terraform</guid>
            <pubDate>Tue, 25 Jun 2024 16:10:04 GMT</pubDate>
            <description><![CDATA[How to build a Terraform integration that works alongside, not against, your dashboard user experience]]></description>
        </item>
        <item>
            <title><![CDATA[Mastering the SEV0]]></title>
            <link>https://incident.io/blog/mastering-the-sev0</link>
            <guid isPermaLink="false">https://incident.io/blog/mastering-the-sev0</guid>
            <pubDate>Thu, 06 Jun 2024 10:53:45 GMT</pubDate>
            <description><![CDATA[With extreme pressure, high degrees of uncertainty, and high-stakes communication, handling a Sev0 is very different to other incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Scaling into the unknown: growing your company when there's no clear roadmap ahead]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-seven</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-seven</guid>
            <pubDate>Tue, 04 Jun 2024 13:47:56 GMT</pubDate>
            <description><![CDATA[In this episode, we chat with Oliver Tappin, Director of SRE at Eagle Eye, about scaling your company when there's no clear roadmap ahead.]]></description>
        </item>
        <item>
            <title><![CDATA[Why you shouldn't take a cookie-cutter approach to incident management with Toby Jackson of Future]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-six</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-six</guid>
            <pubDate>Wed, 29 May 2024 00:48:29 GMT</pubDate>
            <description><![CDATA[In this episode, we chat with Toby Jackson, Global SRE Team Lead at Future, about why it's a bad idea to take a cookie-cutter approach to incident management.]]></description>
        </item>
        <item>
            <title><![CDATA[Why speed of iteration made buying incident.io the right choice with John Paris of Skyscanner]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-five</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-five</guid>
            <pubDate>Tue, 21 May 2024 19:06:23 GMT</pubDate>
            <description><![CDATA[In this episode, CPO of incident.io Chris Evans sits down with Principal Engineer of Skyscanner, John Paris, to get the story behind their build vs buy journey.]]></description>
        </item>
        <item>
            <title><![CDATA[Building AI features? Don't forget your product principles]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-four</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-four</guid>
            <pubDate>Tue, 14 May 2024 15:06:09 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we chat about the importance of staying true to your product principles when building AI features.]]></description>
        </item>
        <item>
            <title><![CDATA[The importance of psychological safety in incident management]]></title>
            <link>https://incident.io/blog/psychological-safety-in-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/psychological-safety-in-incident-management</guid>
            <pubDate>Mon, 13 May 2024 14:38:09 GMT</pubDate>
            <description><![CDATA[Incident management and psychological safety go hand-in-hand. Here's how you can promote a culture where folks feel seen, heard, and respected.]]></description>
        </item>
        <item>
            <title><![CDATA[Clinical troubleshooting with SRE Dan Slimmon]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-three</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-three</guid>
            <pubDate>Mon, 06 May 2024 16:53:57 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we chat with SRE Dan Slimmon about his "clinical troubleshooting" framework for responding to incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Practical lessons for AI-enabled companies]]></title>
            <link>https://incident.io/blog/practical-lessons-for-ai-enabled-companies</link>
            <guid isPermaLink="false">https://incident.io/blog/practical-lessons-for-ai-enabled-companies</guid>
            <pubDate>Mon, 06 May 2024 12:50:32 GMT</pubDate>
            <description><![CDATA[Recently, we went live with our very first set of AI-enabled features. Here are a few things we learned along the way.]]></description>
        </item>
        <item>
            <title><![CDATA[Live event recap: Humanizing the on-call experience]]></title>
            <link>https://incident.io/blog/live-event-recap-humanizing-the-on-call-experience</link>
            <guid isPermaLink="false">https://incident.io/blog/live-event-recap-humanizing-the-on-call-experience</guid>
            <pubDate>Thu, 02 May 2024 15:19:52 GMT</pubDate>
            <description><![CDATA[We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview in addition to watching the full recording.]]></description>
        </item>
        <item>
            <title><![CDATA[Running better incidents from start to finish with Viktor Stanchev of Anchorage Digital]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-two</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-two</guid>
            <pubDate>Mon, 29 Apr 2024 20:30:37 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we sit down with Viktor Stanchev of Anchorage Digital to get some actionable advice for running better incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty-one</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty-one</guid>
            <pubDate>Mon, 29 Apr 2024 15:52:48 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we chat with Dennis Henry of Okta about why "how" is a much better question to ask after incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Recapping our live event: On-call as it should be, present and future]]></title>
            <link>https://incident.io/blog/recapping-our-live-event-on-call-as-it-should-be-present-and-future</link>
            <guid isPermaLink="false">https://incident.io/blog/recapping-our-live-event-on-call-as-it-should-be-present-and-future</guid>
            <pubDate>Fri, 19 Apr 2024 17:24:52 GMT</pubDate>
            <description><![CDATA[We recently hosted the live event On-call as it should be, present and future. Now, you can read the high-level overview, in addition to watching the full recording.]]></description>
        </item>
        <item>
            <title><![CDATA[Dispelling the myths around incident response with Colette Alexander, Director of Engineering at HashiCorp]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twenty</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twenty</guid>
            <pubDate>Tue, 16 Apr 2024 15:11:37 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we chat with Colette Alexander, Director of Engineering at HashiCorp, about common myths around incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Our customers aren't just numbers—they're a priority]]></title>
            <link>https://incident.io/blog/our-customers-arent-just-numbers-theyre-a-priority</link>
            <guid isPermaLink="false">https://incident.io/blog/our-customers-arent-just-numbers-theyre-a-priority</guid>
            <pubDate>Thu, 11 Apr 2024 18:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we prioritize building strong partnerships with all of our customers. Here's what we do to make sure they all feel heard, seen, and supported.]]></description>
        </item>
        <item>
            <title><![CDATA[Why building a strong culture of engineering is worth the effort]]></title>
            <link>https://incident.io/blog/the-debrief-episode-nineteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-nineteen</guid>
            <pubDate>Mon, 08 Apr 2024 20:26:30 GMT</pubDate>
            <description><![CDATA[In this episode, we chat about why it's so important to building a strong culture of engineering at your organization.]]></description>
        </item>
        <item>
            <title><![CDATA[Shifting left on incident management]]></title>
            <link>https://incident.io/blog/shifting-left-on-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/shifting-left-on-incident-management</guid>
            <pubDate>Sun, 07 Apr 2024 20:46:58 GMT</pubDate>
            <description><![CDATA[Embrace the opportunities that lowering the threshold for incidents can provide. "Shifting left" in incident management will promote a proactive rather than reactive approach, which will increase operational readiness and resilience, gain a better understanding, and improve prioritization.]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io is leading the charge in incident management for G2's Spring report]]></title>
            <link>https://incident.io/blog/g2-spring-2024-awards</link>
            <guid isPermaLink="false">https://incident.io/blog/g2-spring-2024-awards</guid>
            <pubDate>Tue, 02 Apr 2024 14:56:23 GMT</pubDate>
            <description><![CDATA[Recently, we were ranked #1 in G2's Relationship Index for incident management. Here's why we're so proud of this achievement.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call was just the beginning—reflecting on Q1 2024 at incident.io]]></title>
            <link>https://incident.io/blog/the-debrief-episode-eighteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-eighteen</guid>
            <pubDate>Mon, 01 Apr 2024 15:03:00 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with our three co-founders to talk about the last three months at incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing: Smile to acknowledge]]></title>
            <link>https://incident.io/blog/introducing-smile-to-acknowledge</link>
            <guid isPermaLink="false">https://incident.io/blog/introducing-smile-to-acknowledge</guid>
            <pubDate>Mon, 01 Apr 2024 07:21:00 GMT</pubDate>
            <description><![CDATA[Here at incident.io, we're always seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature: Photo Acknowledgement for On-Call Alerts.]]></description>
        </item>
        <item>
            <title><![CDATA[Finding the common ground with executives in incidents]]></title>
            <link>https://incident.io/blog/finding-the-common-ground-with-executives-in-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/finding-the-common-ground-with-executives-in-incidents</guid>
            <pubDate>Mon, 25 Mar 2024 11:29:17 GMT</pubDate>
            <description><![CDATA[Both responders and executives feel the pain of incidents. By finding common ground, they can get to a place where they sting a bit less.]]></description>
        </item>
        <item>
            <title><![CDATA[Why we chose JavaScript over CEL]]></title>
            <link>https://incident.io/blog/why-we-chose-java-script-over-cel</link>
            <guid isPermaLink="false">https://incident.io/blog/why-we-chose-java-script-over-cel</guid>
            <pubDate>Thu, 21 Mar 2024 15:12:38 GMT</pubDate>
            <description><![CDATA[A look into why we chose plain Javascript over CEL expression evaluation for our Catalog importer tool.]]></description>
        </item>
        <item>
            <title><![CDATA[Meet our VP of Engineering: Norberto Lopes]]></title>
            <link>https://incident.io/blog/the-debrief-episode-sixteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-sixteen</guid>
            <pubDate>Tue, 19 Mar 2024 12:50:41 GMT</pubDate>
            <description><![CDATA[In this episode of The Debrief, we get to know our new VP of Engineering, Norberto Lopes.]]></description>
        </item>
        <item>
            <title><![CDATA[Design Details: On-call]]></title>
            <link>https://incident.io/blog/design-details-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/design-details-on-call</guid>
            <pubDate>Fri, 15 Mar 2024 10:11:13 GMT</pubDate>
            <description><![CDATA[An in-depth look at some of the design decisions we made to make going on-call with our new app a more human experience.]]></description>
        </item>
        <item>
            <title><![CDATA[How to deal with alert fatigue head-on]]></title>
            <link>https://incident.io/blog/dealing-with-alert-fatigue-head-on</link>
            <guid isPermaLink="false">https://incident.io/blog/dealing-with-alert-fatigue-head-on</guid>
            <pubDate>Wed, 13 Mar 2024 19:19:00 GMT</pubDate>
            <description><![CDATA[Alert fatigue is a real issue that affects people holding the pager. Here, we explain how you can address it proactively before it spirals into a bigger issue.]]></description>
        </item>
        <item>
            <title><![CDATA[Advice for building an incident management program]]></title>
            <link>https://incident.io/blog/advice-for-building-an-incident-management-program</link>
            <guid isPermaLink="false">https://incident.io/blog/advice-for-building-an-incident-management-program</guid>
            <pubDate>Tue, 12 Mar 2024 16:10:38 GMT</pubDate>
            <description><![CDATA[Recently, we chatted with Jeff Forde, Architect at Collectors, to get his perspective on how organizations can build better incident management programs. Here are the main takeaways.]]></description>
        </item>
        <item>
            <title><![CDATA[How to level up your incident management program with Jeff Forde of Collectors]]></title>
            <link>https://incident.io/blog/the-debrief-episode-fifteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-fifteen</guid>
            <pubDate>Tue, 12 Mar 2024 14:35:56 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with Jeff Forde, Architect at Collectors, to get his advice for building an incident management program at several key stages.]]></description>
        </item>
        <item>
            <title><![CDATA[We’ve launched incident.io On-call]]></title>
            <link>https://incident.io/blog/announcing-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/announcing-on-call</guid>
            <pubDate>Tue, 05 Mar 2024 14:31:19 GMT</pubDate>
            <description><![CDATA[From day zero, it’s been our vision to build the single place you turn when things go wrong. Today, that vision becomes reality. Introducing incident.io On-call]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing incident.io On-call]]></title>
            <link>https://incident.io/blog/the-debrief-episode-fourteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-fourteen</guid>
            <pubDate>Tue, 05 Mar 2024 12:49:00 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with Chris and Pete to chat about our biggest product launch to date: On-call]]></description>
        </item>
        <item>
            <title><![CDATA[AI can help you never forget incident follow-up actions again]]></title>
            <link>https://incident.io/blog/the-debrief-episode-thirteen</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-thirteen</guid>
            <pubDate>Tue, 27 Feb 2024 19:34:00 GMT</pubDate>
            <description><![CDATA[In our final AI-launch episode, we sit down with Rob Liddle to discuss what it was like building out our Suggested Follow-ups feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Best practices for creating a reliable on-call rotation]]></title>
            <link>https://incident.io/blog/on-call-rotation-best-practices</link>
            <guid isPermaLink="false">https://incident.io/blog/on-call-rotation-best-practices</guid>
            <pubDate>Mon, 26 Feb 2024 20:37:00 GMT</pubDate>
            <description><![CDATA[By putting thought into how you structure your on-call rotation, you can set everyone up for success: your team and business.]]></description>
        </item>
        <item>
            <title><![CDATA[Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io]]></title>
            <link>https://incident.io/blog/the-debrief-episode-twelve</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-twelve</guid>
            <pubDate>Mon, 19 Feb 2024 02:26:44 GMT</pubDate>
            <description><![CDATA[In this episode, we chat with Kerim Satirli of Hashicorp and Lawrence Jones of incident.io on ways teams can optimize their incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Advice for making incidents less painful with Kerim Satirl of HashiCorp]]></title>
            <link>https://incident.io/blog/how-you-can-make-incidents-less-painful</link>
            <guid isPermaLink="false">https://incident.io/blog/how-you-can-make-incidents-less-painful</guid>
            <pubDate>Fri, 16 Feb 2024 16:31:08 GMT</pubDate>
            <description><![CDATA[We sat down with Kerim Satirli, Senior Developer Advocate at Hashicorp, to get some quick tips on how teams can make incidents less of a headache. Here's a preview of his responses.]]></description>
        </item>
        <item>
            <title><![CDATA[Are organizations finding value in the incident metrics they track?]]></title>
            <link>https://incident.io/blog/incident-metrics-pulse-survey</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-metrics-pulse-survey</guid>
            <pubDate>Thu, 15 Feb 2024 14:06:00 GMT</pubDate>
            <description><![CDATA[We wondered: what metrics are organizations looking at to measure their incident response efficiency? To get some answers, we put together a survey and collected responses from some of the most respected companies around.]]></description>
        </item>
        <item>
            <title><![CDATA[How we built a "game changing" AI assistant feature]]></title>
            <link>https://incident.io/blog/the-debrief-episode-eleven</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-eleven</guid>
            <pubDate>Mon, 12 Feb 2024 16:35:53 GMT</pubDate>
            <description><![CDATA[In this episode, we get a peek behind the scenes of what it was like to build our latest AI product: Assistant]]></description>
        </item>
        <item>
            <title><![CDATA[A practical approach to on-call compensation]]></title>
            <link>https://incident.io/blog/a-practical-approach-to-on-call-compensation</link>
            <guid isPermaLink="false">https://incident.io/blog/a-practical-approach-to-on-call-compensation</guid>
            <pubDate>Wed, 31 Jan 2024 16:08:53 GMT</pubDate>
            <description><![CDATA[Deciding how, and if, you're going to compensate folks for being on-call can be a tough conversation. Here, we outline several of the most common compensation structures you'll come across.]]></description>
        </item>
        <item>
            <title><![CDATA[Stale incident summaries? AI can fix that for you]]></title>
            <link>https://incident.io/blog/the-debrief-episode-ten</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-ten</guid>
            <pubDate>Tue, 30 Jan 2024 14:35:00 GMT</pubDate>
            <description><![CDATA[In this episode, we dive into one of our latest AI product releases: Suggested Summaries]]></description>
        </item>
        <item>
            <title><![CDATA[Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial]]></title>
            <link>https://incident.io/blog/the-debrief-episode-nine</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-nine</guid>
            <pubDate>Mon, 29 Jan 2024 15:42:45 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with Michael Cullum of Bud Financial to talk through his team's process of ultimately deciding to buy incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Running projects for AI features]]></title>
            <link>https://incident.io/blog/running-projects-for-ai-features</link>
            <guid isPermaLink="false">https://incident.io/blog/running-projects-for-ai-features</guid>
            <pubDate>Tue, 23 Jan 2024 13:00:00 GMT</pubDate>
            <description><![CDATA[In this article, Aaron the Technical Lead for the Post-incident team highlights the differences of running projects for AI powered features]]></description>
        </item>
        <item>
            <title><![CDATA[Building AI—Related Incidents]]></title>
            <link>https://incident.io/blog/the-debrief-episode-eight</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-eight</guid>
            <pubDate>Mon, 22 Jan 2024 15:13:37 GMT</pubDate>
            <description><![CDATA[In this episode, we dive into one of our latest AI product releases: Related Incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Finding relationships in your data with embeddings]]></title>
            <link>https://incident.io/blog/finding-relationships-in-your-data-with-embeddings</link>
            <guid isPermaLink="false">https://incident.io/blog/finding-relationships-in-your-data-with-embeddings</guid>
            <pubDate>Fri, 19 Jan 2024 11:18:00 GMT</pubDate>
            <description><![CDATA[Spotting relationships in your data can be hard especially when that data is free text. Here's how we used LLMs and vector embeddings to quickly search through our data for similar topics and even concepts.]]></description>
        </item>
        <item>
            <title><![CDATA[The Debrief: incident.io, say hello to AI]]></title>
            <link>https://incident.io/blog/the-debrief-episode-seven</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-seven</guid>
            <pubDate>Thu, 18 Jan 2024 15:35:00 GMT</pubDate>
            <description><![CDATA[In this episode, we dive into our latest product release: a full suite of AI features designed to help you get the most out of your incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Building a GPT-style Assistant for historical incident analysis]]></title>
            <link>https://incident.io/blog/building-a-gpt-style-assistant-for-historical-incident-analysis</link>
            <guid isPermaLink="false">https://incident.io/blog/building-a-gpt-style-assistant-for-historical-incident-analysis</guid>
            <pubDate>Thu, 18 Jan 2024 12:33:32 GMT</pubDate>
            <description><![CDATA[What looks like making GPT-style assistant in a little over a month]]></description>
        </item>
        <item>
            <title><![CDATA[Lessons learned from building our first AI product]]></title>
            <link>https://incident.io/blog/lessons-learned-from-building-our-first-ai-product</link>
            <guid isPermaLink="false">https://incident.io/blog/lessons-learned-from-building-our-first-ai-product</guid>
            <pubDate>Wed, 17 Jan 2024 11:00:00 GMT</pubDate>
            <description><![CDATA[If you're thinking of adding AI to your product, this is everything you should know in advance.]]></description>
        </item>
        <item>
            <title><![CDATA[Supercharged with AI]]></title>
            <link>https://incident.io/blog/ai</link>
            <guid isPermaLink="false">https://incident.io/blog/ai</guid>
            <pubDate>Tue, 16 Jan 2024 11:30:00 GMT</pubDate>
            <description><![CDATA[Introducing our AI-powered features to enable incident responders to save crucial time, learn from previous incidents, and become more resilient over time.]]></description>
        </item>
        <item>
            <title><![CDATA[Debugging Go compiler performance in a large codebase]]></title>
            <link>https://incident.io/blog/go-build-faster</link>
            <guid isPermaLink="false">https://incident.io/blog/go-build-faster</guid>
            <pubDate>Mon, 15 Jan 2024 13:15:32 GMT</pubDate>
            <description><![CDATA[In a big Go codebase, compiling all that code can get slower over time. This is how I figured out some bottlenecks and made our builds much faster!]]></description>
        </item>
        <item>
            <title><![CDATA[Reflecting on a momentous 2023 at incident.io]]></title>
            <link>https://incident.io/blog/reflecting-on-a-momentous-2023</link>
            <guid isPermaLink="false">https://incident.io/blog/reflecting-on-a-momentous-2023</guid>
            <pubDate>Sat, 23 Dec 2023 01:17:00 GMT</pubDate>
            <description><![CDATA[With 2023 just about wrapped up, we wanted to take a look back on what was a special year at incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Setting the foundations for on-call that’s fair, balanced, and human-focused]]></title>
            <link>https://incident.io/blog/setting-the-foundations-for-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/setting-the-foundations-for-on-call</guid>
            <pubDate>Wed, 20 Dec 2023 20:06:00 GMT</pubDate>
            <description><![CDATA[Before you drop folks into a rota, it's worthwhile to lay the groundwork for on-call that's fair for everyone and protects your company as well.]]></description>
        </item>
        <item>
            <title><![CDATA[Tracking developer build times to decide if the M3 MacBook is worth upgrading]]></title>
            <link>https://incident.io/blog/festive-macbooks</link>
            <guid isPermaLink="false">https://incident.io/blog/festive-macbooks</guid>
            <pubDate>Tue, 19 Dec 2023 14:00:00 GMT</pubDate>
            <description><![CDATA[When our CTO said "I'll upgrade your MacBook if you can prove it's worthwhile", we embarked on a journey including (re)building a Go hot-reloader, instrumenting developer builds, analyzing compiler performance, and feeding an AI model the data until we had an answer.]]></description>
        </item>
        <item>
            <title><![CDATA[All I want for Christmas... from Slack]]></title>
            <link>https://incident.io/blog/all-i-want-for-christmas-from-slack</link>
            <guid isPermaLink="false">https://incident.io/blog/all-i-want-for-christmas-from-slack</guid>
            <pubDate>Mon, 18 Dec 2023 16:50:24 GMT</pubDate>
            <description><![CDATA[At incident.io we're big fans of the Slack Block Kit, and proud of what we've built with it. This is our Christmas wishlist for the features we'd love to see next year.]]></description>
        </item>
        <item>
            <title><![CDATA[The Debrief: A year in review—2023 at incident.io]]></title>
            <link>https://incident.io/blog/the-debrief-episode-six</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-six</guid>
            <pubDate>Mon, 18 Dec 2023 14:57:24 GMT</pubDate>
            <description><![CDATA[In the last episode of the Debrief for the year, we take a stroll down memory lane and reflect on the wild year that was 2023.]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io – now available in AWS Marketplace]]></title>
            <link>https://incident.io/blog/incident-io-now-available-in-aws-marketplace</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-io-now-available-in-aws-marketplace</guid>
            <pubDate>Thu, 14 Dec 2023 12:54:11 GMT</pubDate>
            <description><![CDATA[incident.io is now on the AWS Marketplace, making your procurement process effortless and secure. Check out our listing for a hassle-free way to add top-tier incident management to your AWS services.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident management for data teams]]></title>
            <link>https://incident.io/blog/the-debrief-episode-five</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-five</guid>
            <pubDate>Tue, 12 Dec 2023 16:41:47 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with Jack Colsey, Data Analyst, to chat about why it just makes sense for data teams to adopt incident management tools.]]></description>
        </item>
        <item>
            <title><![CDATA[Engineering nits: Generating code faster]]></title>
            <link>https://incident.io/blog/codegen-faster</link>
            <guid isPermaLink="false">https://incident.io/blog/codegen-faster</guid>
            <pubDate>Mon, 11 Dec 2023 10:00:00 GMT</pubDate>
            <description><![CDATA[As our app grew, our codegen got slower and slower. Here's how we made it 97% faster.]]></description>
        </item>
        <item>
            <title><![CDATA[Forays in Fancy Formatting]]></title>
            <link>https://incident.io/blog/forays-in-fancy-formatting</link>
            <guid isPermaLink="false">https://incident.io/blog/forays-in-fancy-formatting</guid>
            <pubDate>Mon, 11 Dec 2023 10:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, our raison d’etre is making it as easy as possible to handle incidents. So we want to make it as easy as possible to communicate in a rich way in incident summaries and updates.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the curtain: figuring out a gnarly user experience]]></title>
            <link>https://incident.io/blog/building-a-gnarly-ux</link>
            <guid isPermaLink="false">https://incident.io/blog/building-a-gnarly-ux</guid>
            <pubDate>Tue, 05 Dec 2023 14:25:00 GMT</pubDate>
            <description><![CDATA[We recently shipped Configurable Forms which introduced the ability to control the layout and content of your incident forms in a single place. In this post, we’ll take a look behind the curtain at the process we went through to build a really great editing experience for our users.]]></description>
        </item>
        <item>
            <title><![CDATA[A week in the life of a Product Responder]]></title>
            <link>https://incident.io/blog/the-debrief-episode-four</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-four</guid>
            <pubDate>Mon, 04 Dec 2023 19:55:20 GMT</pubDate>
            <description><![CDATA[In this episode we chat with Sam Starling, Product Engineer, about the Product Responder role here at incident.io and how it helps us move with pace.]]></description>
        </item>
        <item>
            <title><![CDATA[Engineering nits: Building a Storybook for Slack Block Kit]]></title>
            <link>https://incident.io/blog/slack-previews</link>
            <guid isPermaLink="false">https://incident.io/blog/slack-previews</guid>
            <pubDate>Tue, 28 Nov 2023 11:00:00 GMT</pubDate>
            <description><![CDATA[We care a lot about the pace of shipping at incident.io, and we also build lots of UIs inside Slack. Slack previews lets us collaborate on designing these experiences much more quickly.]]></description>
        </item>
        <item>
            <title><![CDATA[They're not kidding about the pace...]]></title>
            <link>https://incident.io/blog/theyre-not-kidding-about-the-pace</link>
            <guid isPermaLink="false">https://incident.io/blog/theyre-not-kidding-about-the-pace</guid>
            <pubDate>Mon, 27 Nov 2023 15:00:00 GMT</pubDate>
            <description><![CDATA[Going from 0 to shipping 2 features by the end of my first week]]></description>
        </item>
        <item>
            <title><![CDATA[Your incident declaration form is (probably) too long: The power of concise reporting]]></title>
            <link>https://incident.io/blog/the-power-of-concise-reporting</link>
            <guid isPermaLink="false">https://incident.io/blog/the-power-of-concise-reporting</guid>
            <pubDate>Mon, 27 Nov 2023 13:43:56 GMT</pubDate>
            <description><![CDATA[Do you have a lot of required fields on your incident declaration form? You may be creating lots of extra work for your responders.]]></description>
        </item>
        <item>
            <title><![CDATA["The dashboard looks broken!": How should data teams respond to incidents?]]></title>
            <link>https://incident.io/blog/incident-management-for-data-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-management-for-data-teams</guid>
            <pubDate>Tue, 21 Nov 2023 14:54:00 GMT</pubDate>
            <description><![CDATA[For data teams, the thought of using an incident management tool feels like an odd fit. But if you look deeper, it just makes sense.]]></description>
        </item>
        <item>
            <title><![CDATA[How to run meetings that don't suck]]></title>
            <link>https://incident.io/blog/the-debrief-episode-three</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-three</guid>
            <pubDate>Mon, 20 Nov 2023 16:38:00 GMT</pubDate>
            <description><![CDATA[In this episode, we sit down with Lisa Karlin Curtis to discuss practical advice for running better meetings.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident management really can be for everyone]]></title>
            <link>https://incident.io/blog/incident-management-for-all</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-management-for-all</guid>
            <pubDate>Tue, 14 Nov 2023 14:29:01 GMT</pubDate>
            <description><![CDATA[It's time to move past the idea that incident management tools can only be used to respond to incidents—and only by engineering teams.]]></description>
        </item>
        <item>
            <title><![CDATA[The price of building your own incident management tool is not what it seems.]]></title>
            <link>https://incident.io/blog/build-vs-buy-calculator</link>
            <guid isPermaLink="false">https://incident.io/blog/build-vs-buy-calculator</guid>
            <pubDate>Mon, 23 Oct 2023 22:57:56 GMT</pubDate>
            <description><![CDATA[Build or buy? An age-old decision that gets made dozens of times a year. It’s quite possibly one of the most important decisions you make as an organization.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing The Debrief: A new podcast series from incident.io]]></title>
            <link>https://incident.io/blog/introducing-the-debrief</link>
            <guid isPermaLink="false">https://incident.io/blog/introducing-the-debrief</guid>
            <pubDate>Fri, 20 Oct 2023 12:51:00 GMT</pubDate>
            <description><![CDATA[In The Debrief, you'll hear insightful conversations about the world of incident management with engineers, product managers, and founders.]]></description>
        </item>
        <item>
            <title><![CDATA[Post-incident flows: Bringing consistency to your post incident processes]]></title>
            <link>https://incident.io/blog/introducing-learning-flows</link>
            <guid isPermaLink="false">https://incident.io/blog/introducing-learning-flows</guid>
            <pubDate>Mon, 16 Oct 2023 12:51:41 GMT</pubDate>
            <description><![CDATA[With Post-incident flows, you can create a checklist of tasks and actions to ensure consistency across your teams and facilitate deeper learning.]]></description>
        </item>
        <item>
            <title><![CDATA[A guide to post-mortem meetings and how we run them at incident.io]]></title>
            <link>https://incident.io/blog/a-guide-to-post-mortem-meetings</link>
            <guid isPermaLink="false">https://incident.io/blog/a-guide-to-post-mortem-meetings</guid>
            <pubDate>Wed, 11 Oct 2023 13:45:05 GMT</pubDate>
            <description><![CDATA[Post-mortem meetings can play a crucial role in fostering an environment of continuous learning. Here's how we do them!]]></description>
        </item>
        <item>
            <title><![CDATA[Whose fault was it anyway? On blameless post-mortems]]></title>
            <link>https://incident.io/blog/blameless-post-mortems</link>
            <guid isPermaLink="false">https://incident.io/blog/blameless-post-mortems</guid>
            <pubDate>Wed, 04 Oct 2023 19:54:46 GMT</pubDate>
            <description><![CDATA[While blameless post-mortems are a great idea on the surface, if taken to the extreme, they can muddy how much you actually learn from incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Keeping the codebase consistent with Pattern Parties]]></title>
            <link>https://incident.io/blog/keeping-the-codebase-consistent-with-pattern-parties</link>
            <guid isPermaLink="false">https://incident.io/blog/keeping-the-codebase-consistent-with-pattern-parties</guid>
            <pubDate>Tue, 03 Oct 2023 13:15:49 GMT</pubDate>
            <description><![CDATA[As a codebase evolves, it’s common to see some divergence in the design patterns within it.]]></description>
        </item>
        <item>
            <title><![CDATA[Better learning from incidents: A guide to incident post-mortem documents]]></title>
            <link>https://incident.io/blog/what-is-a-post-mortem-document</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-a-post-mortem-document</guid>
            <pubDate>Wed, 27 Sep 2023 18:45:18 GMT</pubDate>
            <description><![CDATA[Post-mortem documents are a great way to facilitate learning after incidents are resolved.]]></description>
        </item>
        <item>
            <title><![CDATA[Clouds, caches and connection conundrums]]></title>
            <link>https://incident.io/blog/clouds-caches-and-connection-conundrums</link>
            <guid isPermaLink="false">https://incident.io/blog/clouds-caches-and-connection-conundrums</guid>
            <pubDate>Tue, 26 Sep 2023 08:13:00 GMT</pubDate>
            <description><![CDATA[During a recent infrastructure migration into Google Cloud, we kept running into a pesky issue without a clear cause. Here, we dive into the twists and turns we took to finally figure out what the smoking gun was.]]></description>
        </item>
        <item>
            <title><![CDATA[How we’ve made Status Pages better over the last three months]]></title>
            <link>https://incident.io/blog/status-pages-retro</link>
            <guid isPermaLink="false">https://incident.io/blog/status-pages-retro</guid>
            <pubDate>Fri, 22 Sep 2023 13:50:47 GMT</pubDate>
            <description><![CDATA[A few months ago we announced Status Pages -- the most delightful way to keep customers up-to-date about ongoing incidents. Since then, we've launched several features to add an extra bit of delight. Read on to learn more.]]></description>
        </item>
        <item>
            <title><![CDATA[The balancing act of reliability and availability]]></title>
            <link>https://incident.io/blog/reliability-vs-availability</link>
            <guid isPermaLink="false">https://incident.io/blog/reliability-vs-availability</guid>
            <pubDate>Tue, 19 Sep 2023 13:25:30 GMT</pubDate>
            <description><![CDATA[To prevent issues like downtime, you have to focus on the reliability and availability of your product. But there's a balance to be struck here.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident management vs problem management: understanding the connection between the two]]></title>
            <link>https://incident.io/blog/incident-management-and-problem-management</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-management-and-problem-management</guid>
            <pubDate>Fri, 15 Sep 2023 17:40:21 GMT</pubDate>
            <description><![CDATA[While problem management and incident management may seem different, they're two sides of the same coin.]]></description>
        </item>
        <item>
            <title><![CDATA[Practical guidance for getting started as a Site Reliability Engineer]]></title>
            <link>https://incident.io/blog/practical-guidance-for-first-time-site-reliability-engineers</link>
            <guid isPermaLink="false">https://incident.io/blog/practical-guidance-for-first-time-site-reliability-engineers</guid>
            <pubDate>Fri, 08 Sep 2023 16:48:21 GMT</pubDate>
            <description><![CDATA[Here are a few strategies that might help you build up context, find the problems that really matter and turn these into a plan of action.]]></description>
        </item>
        <item>
            <title><![CDATA[Integrating the SWR library with a type-safe API client]]></title>
            <link>https://incident.io/blog/integrating-the-swr-library</link>
            <guid isPermaLink="false">https://incident.io/blog/integrating-the-swr-library</guid>
            <pubDate>Wed, 23 Aug 2023 23:18:00 GMT</pubDate>
            <description><![CDATA[Once API responses in our app are loaded into the cache, we don’t need to wait to refetch them if another page needs them.]]></description>
        </item>
        <item>
            <title><![CDATA[On the road to becoming the best incident management solution on the market]]></title>
            <link>https://incident.io/blog/on-the-road-to-being-the-best</link>
            <guid isPermaLink="false">https://incident.io/blog/on-the-road-to-being-the-best</guid>
            <pubDate>Wed, 23 Aug 2023 13:35:31 GMT</pubDate>
            <description><![CDATA[TK]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io: A scalable incident management solution built for enterprises]]></title>
            <link>https://incident.io/blog/incident-io-for-enterprise</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-io-for-enterprise</guid>
            <pubDate>Fri, 04 Aug 2023 14:55:23 GMT</pubDate>
            <description><![CDATA[With incident.io, enterprise businesses have an incident management solution that can navigate their complex needs and improve their response processes.]]></description>
        </item>
        <item>
            <title><![CDATA[Why you need an internal status page]]></title>
            <link>https://incident.io/blog/internal-status-pages</link>
            <guid isPermaLink="false">https://incident.io/blog/internal-status-pages</guid>
            <pubDate>Tue, 01 Aug 2023 09:30:00 GMT</pubDate>
            <description><![CDATA[Status pages are commonplace for companies to communicate externally to customers. But how do internal stakeholders get internal-only information: internal status pages!]]></description>
        </item>
        <item>
            <title><![CDATA[We used GPT-4 during a hackathon—here's what we learned]]></title>
            <link>https://incident.io/blog/gpt4-hackathon</link>
            <guid isPermaLink="false">https://incident.io/blog/gpt4-hackathon</guid>
            <pubDate>Tue, 25 Jul 2023 19:47:01 GMT</pubDate>
            <description><![CDATA[We learned a lot about using OpenAI and which things to keep an eye on to decide when it’s worth revisiting.]]></description>
        </item>
        <item>
            <title><![CDATA[How we leverage our Product Responder role to push our pace of development]]></title>
            <link>https://incident.io/blog/how-we-leverage-our-product-responder-role</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-leverage-our-product-responder-role</guid>
            <pubDate>Mon, 17 Jul 2023 15:11:00 GMT</pubDate>
            <description><![CDATA[At incident.io, Product Responder function plays a pivotal role in our ability to maintain a steady pace of development. Here, I'll highlight what the role is responsible for and explain how it makes us a better team.]]></description>
        </item>
        <item>
            <title><![CDATA[How our engineering team uses Polish Parties to maintain quality at pace]]></title>
            <link>https://incident.io/blog/how-we-maintain-polish-at-pace</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-maintain-polish-at-pace</guid>
            <pubDate>Fri, 14 Jul 2023 20:06:38 GMT</pubDate>
            <description><![CDATA[In a fast-moving company, quality cannot be delegated to a few individuals—it has to be a shared responsibility. One tool that helps us maintain our quality of work is Polish Parties. Here's how we run these crucial feedback sessions.]]></description>
        </item>
        <item>
            <title><![CDATA[What is an SRE? Understanding the responsibilities of this crucial function]]></title>
            <link>https://incident.io/blog/what-is-site-reliability-engineering</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-site-reliability-engineering</guid>
            <pubDate>Fri, 14 Jul 2023 17:54:40 GMT</pubDate>
            <description><![CDATA[Site reliability engineers are responsible for quite a bit, but one thing is clear—their role is critical. In this article, we break down everything you need to know about SREs and what they focus on.]]></description>
        </item>
        <item>
            <title><![CDATA[How we achieved pixel-perfect polish during our Status Pages launch]]></title>
            <link>https://incident.io/blog/achieving-pixel-perfect-polish</link>
            <guid isPermaLink="false">https://incident.io/blog/achieving-pixel-perfect-polish</guid>
            <pubDate>Thu, 13 Jul 2023 12:48:47 GMT</pubDate>
            <description><![CDATA[When we launched Status Pages, we wanted to challenge industry norms and push our design polish to new levels. As an engineering team, here's how we worked with our design team to make this happen.]]></description>
        </item>
        <item>
            <title><![CDATA[Barcelona 2023 Company Offsite Recap]]></title>
            <link>https://incident.io/blog/barcelona-2023-company-offsite-recap</link>
            <guid isPermaLink="false">https://incident.io/blog/barcelona-2023-company-offsite-recap</guid>
            <pubDate>Mon, 10 Jul 2023 16:47:00 GMT</pubDate>
            <description><![CDATA[Last month, the team gathered for our second company offsite in sunny, oceanside Barcelona. Here's how it went.]]></description>
        </item>
        <item>
            <title><![CDATA[Better security for your app's secrets]]></title>
            <link>https://incident.io/blog/application-secrets</link>
            <guid isPermaLink="false">https://incident.io/blog/application-secrets</guid>
            <pubDate>Mon, 10 Jul 2023 12:39:55 GMT</pubDate>
            <description><![CDATA[What comes after your default, out-of-box application secret solution? How do you add security to Heroku's environment variables, or go beyond putting secrets directly into Kubernetes?

We've used GCP Secret Manager to improve our app secret handling, and this post shows how you can do the same.]]></description>
        </item>
        <item>
            <title><![CDATA[Effective incident escalations]]></title>
            <link>https://incident.io/blog/effective-incident-escalations</link>
            <guid isPermaLink="false">https://incident.io/blog/effective-incident-escalations</guid>
            <pubDate>Mon, 10 Jul 2023 06:32:43 GMT</pubDate>
            <description><![CDATA[In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation.]]></description>
        </item>
        <item>
            <title><![CDATA[Driving successful change: Understanding DORA's Change Failure Rate metric]]></title>
            <link>https://incident.io/blog/dora-metrics-change-failure-rate</link>
            <guid isPermaLink="false">https://incident.io/blog/dora-metrics-change-failure-rate</guid>
            <pubDate>Wed, 05 Jul 2023 13:29:00 GMT</pubDate>
            <description><![CDATA[By using DORA's change failure rate metric, organizations can highlight inefficiencies in deployment processes and prevent pesky incidents from repeating.]]></description>
        </item>
        <item>
            <title><![CDATA[Service level indicators: 6 key metrics for effective incident management]]></title>
            <link>https://incident.io/blog/six-key-service-level-indicators</link>
            <guid isPermaLink="false">https://incident.io/blog/six-key-service-level-indicators</guid>
            <pubDate>Mon, 03 Jul 2023 18:05:00 GMT</pubDate>
            <description><![CDATA[In this article, I'll highlight six important SLI metrics that can help drive better incident management processes.]]></description>
        </item>
        <item>
            <title><![CDATA[SLA vs KPI: Breaking down the differences, and similarities, of these important metrics]]></title>
            <link>https://incident.io/blog/sla-vs-kpi</link>
            <guid isPermaLink="false">https://incident.io/blog/sla-vs-kpi</guid>
            <pubDate>Mon, 03 Jul 2023 17:23:00 GMT</pubDate>
            <description><![CDATA[In this article, we'll lay out the differences between SLA and KPI, and explain how they impact performance management.]]></description>
        </item>
        <item>
            <title><![CDATA[Synchronizing mental models]]></title>
            <link>https://incident.io/blog/synchronizing-mental-models-with-catalog</link>
            <guid isPermaLink="false">https://incident.io/blog/synchronizing-mental-models-with-catalog</guid>
            <pubDate>Fri, 30 Jun 2023 11:41:00 GMT</pubDate>
            <description><![CDATA[When everyone has their own mental model, it can hinder our ability to respond to incidents. Catalog creates a shared operational map, enabling faster decision-making, automated workflows, and an overall streamlined response process.]]></description>
        </item>
        <item>
            <title><![CDATA[Services are not special: Why Catalog is not just another service catalog]]></title>
            <link>https://incident.io/blog/why-our-catalog-is-not-a-service-catalog</link>
            <guid isPermaLink="false">https://incident.io/blog/why-our-catalog-is-not-a-service-catalog</guid>
            <pubDate>Thu, 29 Jun 2023 10:50:02 GMT</pubDate>
            <description><![CDATA[Catalog is much more than just another service catalog. In this post, I explain why and how.]]></description>
        </item>
        <item>
            <title><![CDATA[Announcing Catalog – the connected map of everything in your organization]]></title>
            <link>https://incident.io/blog/announcing-catalog</link>
            <guid isPermaLink="false">https://incident.io/blog/announcing-catalog</guid>
            <pubDate>Thu, 29 Jun 2023 10:00:00 GMT</pubDate>
            <description><![CDATA[Build a connected map of everything that exists in your organization that you can easily navigate and which is available across features like Workflows, Insights, and Triggers to level up your incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[How our product team use Catalog]]></title>
            <link>https://incident.io/blog/how-our-product-team-use-catalog</link>
            <guid isPermaLink="false">https://incident.io/blog/how-our-product-team-use-catalog</guid>
            <pubDate>Thu, 29 Jun 2023 08:00:00 GMT</pubDate>
            <description><![CDATA[In the process of building Catalog, we’ve also been building out the content of our own catalog. This post explains how our product team uses our catalog to store features, integrations, and teams and the powerful Workflows that unlock them all for us.]]></description>
        </item>
        <item>
            <title><![CDATA[Gearing up for LeadDev London 2023!]]></title>
            <link>https://incident.io/blog/leaddev-london-2023</link>
            <guid isPermaLink="false">https://incident.io/blog/leaddev-london-2023</guid>
            <pubDate>Mon, 26 Jun 2023 16:18:01 GMT</pubDate>
            <description><![CDATA[We're buzzing with excitement as we prepare for a return to LeadDev here in London. Not only are we sponsoring the event (and the real-time captioning) but two of our team (Alicia and Lisa) are speaking this year! Catch us there 27th & 28th June 2023.]]></description>
        </item>
        <item>
            <title><![CDATA[Driving better business outcomes: 7 benefits of ITSM]]></title>
            <link>https://incident.io/blog/benefits-of-itsm</link>
            <guid isPermaLink="false">https://incident.io/blog/benefits-of-itsm</guid>
            <pubDate>Thu, 01 Jun 2023 17:18:00 GMT</pubDate>
            <description><![CDATA[In this article, we'll explore the benefits of ITSM (IT Service Management) to maximize operational efficiency, reduce costs, and align IT with business goals.]]></description>
        </item>
        <item>
            <title><![CDATA[Shipping at speed: Using DORA's Deployment Frequency to measure your ability to deliver customer value]]></title>
            <link>https://incident.io/blog/dora-metrics-deployment-frequency</link>
            <guid isPermaLink="false">https://incident.io/blog/dora-metrics-deployment-frequency</guid>
            <pubDate>Mon, 29 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[By using DORA's deployment frequency metric, organizations can improve customer impact and product reliability.]]></description>
        </item>
        <item>
            <title><![CDATA[Learning from incidents is not the goal]]></title>
            <link>https://incident.io/blog/learning-from-incidents-is-not-the-goal</link>
            <guid isPermaLink="false">https://incident.io/blog/learning-from-incidents-is-not-the-goal</guid>
            <pubDate>Thu, 11 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Learning from incidents is a hot topic within the software industry, but the goal is not for organizations to learn from incidents: it’s for them to be better, more successful businesses.]]></description>
        </item>
        <item>
            <title><![CDATA[Trust shouldn’t start at zero]]></title>
            <link>https://incident.io/blog/trust-should-not-start-at-zero</link>
            <guid isPermaLink="false">https://incident.io/blog/trust-should-not-start-at-zero</guid>
            <pubDate>Thu, 04 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Whenever someone new joins your team, folks tend to default to a trust level of zero. Here's why that's a big mistake.]]></description>
        </item>
        <item>
            <title><![CDATA[What are DORA metrics and why should you care about them?]]></title>
            <link>https://incident.io/blog/dora-metrics</link>
            <guid isPermaLink="false">https://incident.io/blog/dora-metrics</guid>
            <pubDate>Wed, 03 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Google's DORA metrics can help organizations create better products, build stronger teams, and improve resilience long-term.]]></description>
        </item>
        <item>
            <title><![CDATA[Reflecting on one of the biggest incidents in our history]]></title>
            <link>https://incident.io/blog/kubecon-post-mortem</link>
            <guid isPermaLink="false">https://incident.io/blog/kubecon-post-mortem</guid>
            <pubDate>Mon, 01 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[During KubeCon, we experienced a significant incident and rallied to resolve it. Here's the story behind it.]]></description>
        </item>
        <item>
            <title><![CDATA[Nine incident management solutions to improve your response workflows]]></title>
            <link>https://incident.io/blog/nine-incident-management-solutions</link>
            <guid isPermaLink="false">https://incident.io/blog/nine-incident-management-solutions</guid>
            <pubDate>Sat, 22 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Looking for ways to streamline your incident workflow? Here's a list of 9 key incident management solutions and integrations.]]></description>
        </item>
        <item>
            <title><![CDATA[Battling database performance]]></title>
            <link>https://incident.io/blog/database-performance</link>
            <guid isPermaLink="false">https://incident.io/blog/database-performance</guid>
            <pubDate>Thu, 20 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Earlier this year, we experienced intermittent timeouts in our application — here’s how we tried to address the underlying issue over the next two weeks.]]></description>
        </item>
        <item>
            <title><![CDATA[How we built it: incident.io Status Pages]]></title>
            <link>https://incident.io/blog/how-we-built-status-pages</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-built-status-pages</guid>
            <pubDate>Wed, 19 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[How we a built fast, reliable status page solution in three months.]]></description>
        </item>
        <item>
            <title><![CDATA[Announcing incident.io Status Pages — powering clear external comms to build trust]]></title>
            <link>https://incident.io/blog/announcing-status-pages</link>
            <guid isPermaLink="false">https://incident.io/blog/announcing-status-pages</guid>
            <pubDate>Tue, 18 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[With Status Pages, businesses can once again make external comms a staple of their company culture.]]></description>
        </item>
        <item>
            <title><![CDATA[Our A, B, Cs of external communications]]></title>
            <link>https://incident.io/blog/external-communications-abcs</link>
            <guid isPermaLink="false">https://incident.io/blog/external-communications-abcs</guid>
            <pubDate>Mon, 17 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[External communication is really important. But you have to make sure you’re hitting a few key bars before you ship things out into the world.]]></description>
        </item>
        <item>
            <title><![CDATA[Incident vs. bug: How to distinguish between these two (seemingly) related concepts]]></title>
            <link>https://incident.io/blog/incident-vs-bug</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-vs-bug</guid>
            <pubDate>Sat, 15 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[The difference between and incident and a bug might seem insignificant—but it's an important distinction to make.]]></description>
        </item>
        <item>
            <title><![CDATA[Looking ahead to KubeCon Europe 2023]]></title>
            <link>https://incident.io/blog/kubecon-europe-2023</link>
            <guid isPermaLink="false">https://incident.io/blog/kubecon-europe-2023</guid>
            <pubDate>Fri, 14 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[With KubeCon Europe fast approaching, we wanted to highlight some incident management talks we find particularly exciting.]]></description>
        </item>
        <item>
            <title><![CDATA[Keep the monolith, but split the workloads]]></title>
            <link>https://incident.io/blog/monolith</link>
            <guid isPermaLink="false">https://incident.io/blog/monolith</guid>
            <pubDate>Wed, 12 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Everybody loves a monolith, but you can hit issues as you scale. Learn how splitting workloads can improve your monolithic architecture's performance and scalability, and understand the trade-offs between monolithic systems and microservices.]]></description>
        </item>
        <item>
            <title><![CDATA[Building a culture of incident response]]></title>
            <link>https://incident.io/blog/building-a-culture-of-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/building-a-culture-of-incident-response</guid>
            <pubDate>Tue, 11 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[In this guest blog post, Vanta details how they’ve built a culture that prioritizes incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[4 roles to have on your incident response team for efficiency and the fastest resolution times]]></title>
            <link>https://incident.io/blog/how-to-structure-incident-response-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-structure-incident-response-teams</guid>
            <pubDate>Mon, 10 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Incident response teams work best when they're structured appropriately and have dedicated roles. Here are some best practices for doing just that.]]></description>
        </item>
        <item>
            <title><![CDATA[Developer environments should be cattle, not pets]]></title>
            <link>https://incident.io/blog/developer-environments-should-be-cattle-not-pets</link>
            <guid isPermaLink="false">https://incident.io/blog/developer-environments-should-be-cattle-not-pets</guid>
            <pubDate>Mon, 03 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[You shouldn't get too attached to your local environment. Here's why.]]></description>
        </item>
        <item>
            <title><![CDATA[5 strategies to improve your incident communication]]></title>
            <link>https://incident.io/blog/incident-communication-strategies</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-communication-strategies</guid>
            <pubDate>Sun, 02 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Effective incident communication is key to ensuring that the collaboration needed to resolve an incident is happening and that no one is left in the dark.]]></description>
        </item>
        <item>
            <title><![CDATA[How to improve incident triaging for better organization-wide incident response]]></title>
            <link>https://incident.io/blog/understanding-incident-triage</link>
            <guid isPermaLink="false">https://incident.io/blog/understanding-incident-triage</guid>
            <pubDate>Sat, 01 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Incident triage is a key step in the incident response process, as it helps to avoid false positives and confirm the legitimacy and severity of incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[What it meant for me to give away my Lego]]></title>
            <link>https://incident.io/blog/giving-away-my-legos</link>
            <guid isPermaLink="false">https://incident.io/blog/giving-away-my-legos</guid>
            <pubDate>Wed, 29 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[If you join an early-stage startup, you'll probably have to give away your Lego one day. Here's what I learned when I had to part with mine.]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io Workflows: bringing automation into your incident response process]]></title>
            <link>https://incident.io/blog/automating-workflows</link>
            <guid isPermaLink="false">https://incident.io/blog/automating-workflows</guid>
            <pubDate>Mon, 20 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[With incident.io Workflows, businesses can automated many of the manual process throughout the incident response process.]]></description>
        </item>
        <item>
            <title><![CDATA[How we boost productivity with Raycast]]></title>
            <link>https://incident.io/blog/boosting-productivity-with-raycast</link>
            <guid isPermaLink="false">https://incident.io/blog/boosting-productivity-with-raycast</guid>
            <pubDate>Mon, 20 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we've used Raycast since V1. Here's how it's helped boost our productivity.]]></description>
        </item>
        <item>
            <title><![CDATA[Use these seven incident response metrics to better understand the efficiency of your response processes]]></title>
            <link>https://incident.io/blog/incident-reporting-metrics</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-reporting-metrics</guid>
            <pubDate>Mon, 20 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[By using these metrics, your organization can get a full picture of the effectiveness of your incident response.]]></description>
        </item>
        <item>
            <title><![CDATA[Embracing the active user paradox]]></title>
            <link>https://incident.io/blog/embracing-the-active-user-paradox</link>
            <guid isPermaLink="false">https://incident.io/blog/embracing-the-active-user-paradox</guid>
            <pubDate>Thu, 16 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we prioritize having a product that’s intuitively designed to combat the active user paradox. Let us explain.]]></description>
        </item>
        <item>
            <title><![CDATA[Looking ahead to SRECon 2023]]></title>
            <link>https://incident.io/blog/srecon-2023</link>
            <guid isPermaLink="false">https://incident.io/blog/srecon-2023</guid>
            <pubDate>Thu, 16 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[With SRECon right around the corner, I wanted to take a second to highlight some incident management related talks we’re really excited about.]]></description>
        </item>
        <item>
            <title><![CDATA[An ode to the women who came before me—thoughts on International Women's Day]]></title>
            <link>https://incident.io/blog/international-womens-day-2023</link>
            <guid isPermaLink="false">https://incident.io/blog/international-womens-day-2023</guid>
            <pubDate>Wed, 08 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Eva reflects on women who have demonstrated the power of supporting and promoting other women to enable them to excel.]]></description>
        </item>
        <item>
            <title><![CDATA[Taking the fear out of migrations]]></title>
            <link>https://incident.io/blog/how-we-run-migrations</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-run-migrations</guid>
            <pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Migrations can be scary: here’s how we run migrations at incident.io to keep things simple and safe]]></description>
        </item>
        <item>
            <title><![CDATA[Outbound that doesn’t alienate for a technical product]]></title>
            <link>https://incident.io/blog/outbound-that-doesnt-alienate</link>
            <guid isPermaLink="false">https://incident.io/blog/outbound-that-doesnt-alienate</guid>
            <pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Outbound can be pretty daunting — but it doesn’t have to be. Here we dive into some actionable pieces of advice that have worked well for us in our sales motion.]]></description>
        </item>
        <item>
            <title><![CDATA[Game Day: Stress-testing our response systems and processes]]></title>
            <link>https://incident.io/blog/game-day</link>
            <guid isPermaLink="false">https://incident.io/blog/game-day</guid>
            <pubDate>Mon, 27 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Improving the way we respond to larger, more complex incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Making transparency a principle of your company’s culture]]></title>
            <link>https://incident.io/blog/transparency-is-key</link>
            <guid isPermaLink="false">https://incident.io/blog/transparency-is-key</guid>
            <pubDate>Thu, 16 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[No matter the size of your company, prioritizing transparency is an absolute must. Here’s why.]]></description>
        </item>
        <item>
            <title><![CDATA[Your non-technical teams should be using incident management tools, too]]></title>
            <link>https://incident.io/blog/non-technical-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/non-technical-teams</guid>
            <pubDate>Wed, 08 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Should your non-technical teams be declaring incidents like your engineering team? Absolutely. Here’s why.]]></description>
        </item>
        <item>
            <title><![CDATA[Here’s what to focus on when reviewing an incident]]></title>
            <link>https://incident.io/blog/reviewing-an-incident-with-subscriptions</link>
            <guid isPermaLink="false">https://incident.io/blog/reviewing-an-incident-with-subscriptions</guid>
            <pubDate>Thu, 02 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Sometimes you’ll only have a few seconds to glean insights into an incident. In situations like these, here’s what you can focus on for the most high level, but revealing insights.]]></description>
        </item>
        <item>
            <title><![CDATA[How we approach integrations at incident.io]]></title>
            <link>https://incident.io/blog/how-we-approach-integrations</link>
            <guid isPermaLink="false">https://incident.io/blog/how-we-approach-integrations</guid>
            <pubDate>Mon, 23 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Here are incident.io we have dozens of integrations with SaaS tools. But why have we not built out own versions of these tools? Simply put, we can’t do everything.]]></description>
        </item>
        <item>
            <title><![CDATA[Managing incidents in a growing organization]]></title>
            <link>https://incident.io/blog/podcast-managing-incidents-in-a-growing-organisation</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-managing-incidents-in-a-growing-organisation</guid>
            <pubDate>Thu, 12 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services).]]></description>
        </item>
        <item>
            <title><![CDATA[Prioritizing your incident classification process for faster response times]]></title>
            <link>https://incident.io/blog/prioritizing-incident-classification-process</link>
            <guid isPermaLink="false">https://incident.io/blog/prioritizing-incident-classification-process</guid>
            <pubDate>Thu, 05 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Understanding how an incident should be classified can seem complicated, but we’ve got you covered. Read to learn how the incident classification process works.]]></description>
        </item>
        <item>
            <title><![CDATA[What is ITSM certification?]]></title>
            <link>https://incident.io/blog/what-is-itsm-certification</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-itsm-certification</guid>
            <pubDate>Wed, 04 Jan 2023 01:00:00 GMT</pubDate>
            <description><![CDATA[In this article, we break down the various ITSM certification options for IT professionals looking to level up their skills and be more attractive options for employers.]]></description>
        </item>
        <item>
            <title><![CDATA[What is ITSM? Understanding the world of service management]]></title>
            <link>https://incident.io/blog/what-is-itsm</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-itsm</guid>
            <pubDate>Tue, 03 Jan 2023 01:00:00 GMT</pubDate>
            <description><![CDATA[ITSM can help businesses improve efficiency, reduce costs, and improve service quality. If you're curious to know more about ITSM, check out this guide.]]></description>
        </item>
        <item>
            <title><![CDATA[How communication can make or break your incidents]]></title>
            <link>https://incident.io/blog/podcast-how-communication-can-make-or-break-your-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-how-communication-can-make-or-break-your-incidents</guid>
            <pubDate>Tue, 03 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process.]]></description>
        </item>
        <item>
            <title><![CDATA[Responding to a data breach with the urgency it deserves]]></title>
            <link>https://incident.io/blog/responding-to-a-data-breach</link>
            <guid isPermaLink="false">https://incident.io/blog/responding-to-a-data-breach</guid>
            <pubDate>Tue, 03 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[How do you respond to a massive data breach? This article discusses eight data breach response best practices, from notifications to risk assessments and more.]]></description>
        </item>
        <item>
            <title><![CDATA[Understanding the differences between severity vs priority in incident management]]></title>
            <link>https://incident.io/blog/differences-between-severity-and-priority</link>
            <guid isPermaLink="false">https://incident.io/blog/differences-between-severity-and-priority</guid>
            <pubDate>Tue, 03 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Identifying priority and severity is crucial in how you respond to incidents, but these terms aren't necessarily interchangeable. Uncover their uses here.]]></description>
        </item>
        <item>
            <title><![CDATA[Goodbye, 2022. Hello, 2023 — reflecting on a year of change, progress and incidents]]></title>
            <link>https://incident.io/blog/reflecting-on-2022</link>
            <guid isPermaLink="false">https://incident.io/blog/reflecting-on-2022</guid>
            <pubDate>Tue, 20 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[As we turn the page to 2023, we take a look back at an eventful 2022 at incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[What is incident management? Understanding this critical business function.]]></title>
            <link>https://incident.io/blog/incident-management-for-everyone</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-management-for-everyone</guid>
            <pubDate>Fri, 09 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[What is incident management? Understanding this critical business function.]]></description>
        </item>
        <item>
            <title><![CDATA[The founder's story: a trip down memory lane]]></title>
            <link>https://incident.io/blog/podcast-a-trip-down-memory-lane-with-the-founders</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-a-trip-down-memory-lane-with-the-founders</guid>
            <pubDate>Fri, 09 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business.]]></description>
        </item>
        <item>
            <title><![CDATA[Intermittent downtime from repeated crashes]]></title>
            <link>https://incident.io/blog/intermittent-downtime</link>
            <guid isPermaLink="false">https://incident.io/blog/intermittent-downtime</guid>
            <pubDate>Wed, 30 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[This is a technical write-up of an incident on Friday 18th November 2022 where we experienced 13 minutes of downtime from intermittent crashes.]]></description>
        </item>
        <item>
            <title><![CDATA[5 things that surprised me in my first month at incident.io]]></title>
            <link>https://incident.io/blog/first-month-surprises</link>
            <guid isPermaLink="false">https://incident.io/blog/first-month-surprises</guid>
            <pubDate>Wed, 09 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[5 things that surprised me in my first month at incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Early stage data teams: a balancing act]]></title>
            <link>https://incident.io/blog/balancing-data-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/balancing-data-teams</guid>
            <pubDate>Tue, 08 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[How to make sure a small team can have a big impact.]]></description>
        </item>
        <item>
            <title><![CDATA[Building an incident management process]]></title>
            <link>https://incident.io/blog/podcast-building-an-incident-management-process</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-building-an-incident-management-process</guid>
            <pubDate>Tue, 08 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[How to build a successful on-call team]]></title>
            <link>https://incident.io/blog/podcast-how-to-build-a-successful-on-call-team</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-how-to-build-a-successful-on-call-team</guid>
            <pubDate>Thu, 27 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.]]></description>
        </item>
        <item>
            <title><![CDATA[incident.fm is coming soon]]></title>
            <link>https://incident.io/blog/podcast-coming-soon</link>
            <guid isPermaLink="false">https://incident.io/blog/podcast-coming-soon</guid>
            <pubDate>Mon, 24 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We've made a podcast, and we're excited to share it with you later this week...]]></description>
        </item>
        <item>
            <title><![CDATA[7 ways teams are using incident.io’s Decision Flows]]></title>
            <link>https://incident.io/blog/using-decision-flows</link>
            <guid isPermaLink="false">https://incident.io/blog/using-decision-flows</guid>
            <pubDate>Mon, 24 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Decision Flows are a lesser-known but powerful feature in incident.io that help teams resolve incidents faster. We’ve investigated how teams are using them today, such as to determine an incident’s severity and guide engineers through common triage steps.]]></description>
        </item>
        <item>
            <title><![CDATA[Making code-generation in Go more powerful with generics]]></title>
            <link>https://incident.io/blog/code-generation</link>
            <guid isPermaLink="false">https://incident.io/blog/code-generation</guid>
            <pubDate>Thu, 20 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Go 1.18 added generics to the language a few months ago. Here’s how we’ve combined generics with code generation to make our code safer and easier to read and write.]]></description>
        </item>
        <item>
            <title><![CDATA[ITIL, ITSM and incident management. What are they and how do they fit together?]]></title>
            <link>https://incident.io/blog/itil-vs-itsm</link>
            <guid isPermaLink="false">https://incident.io/blog/itil-vs-itsm</guid>
            <pubDate>Tue, 18 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[This article aims to explain the differences between the ITIL, ITSM and incident management, and importantly how they fit together.]]></description>
        </item>
        <item>
            <title><![CDATA[Our guide to creating your own incident management software stack]]></title>
            <link>https://incident.io/blog/the-modern-incident-management-software-stack</link>
            <guid isPermaLink="false">https://incident.io/blog/the-modern-incident-management-software-stack</guid>
            <pubDate>Mon, 17 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.]]></description>
        </item>
        <item>
            <title><![CDATA[How we do realtime response with incident.io, Sentry & PagerDuty]]></title>
            <link>https://incident.io/blog/realtime-response</link>
            <guid isPermaLink="false">https://incident.io/blog/realtime-response</guid>
            <pubDate>Mon, 10 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Like most tech companies, we use an on-call rota and various alerting tools. We do this to respond to incidents before they’re reported. In this post, I’d like to share how exactly we have it set up.]]></description>
        </item>
        <item>
            <title><![CDATA[Our stack for acquiring and retaining customers]]></title>
            <link>https://incident.io/blog/operational-stack</link>
            <guid isPermaLink="false">https://incident.io/blog/operational-stack</guid>
            <pubDate>Fri, 07 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We’ve been building incident.io for 12 months and thought it would be a good time to share the constellation of tools that we’re using to power our customer experience.]]></description>
        </item>
        <item>
            <title><![CDATA[Why you should ditch your overly detailed incident response plan]]></title>
            <link>https://incident.io/blog/ditch-detailed-plans</link>
            <guid isPermaLink="false">https://incident.io/blog/ditch-detailed-plans</guid>
            <pubDate>Thu, 06 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Best practices for how you should respond to incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Building a great developer experience at a startup]]></title>
            <link>https://incident.io/blog/developer-experience</link>
            <guid isPermaLink="false">https://incident.io/blog/developer-experience</guid>
            <pubDate>Tue, 04 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We’ve invested in our developer experience to help our team ship great a product at pace.]]></description>
        </item>
        <item>
            <title><![CDATA[Product metrics @ incident.io, a year (and a half) in]]></title>
            <link>https://incident.io/blog/product-metrics</link>
            <guid isPermaLink="false">https://incident.io/blog/product-metrics</guid>
            <pubDate>Wed, 28 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Ed Dean discusses product milestones at incident.io!]]></description>
        </item>
        <item>
            <title><![CDATA[August rounders social: match analysis]]></title>
            <link>https://incident.io/blog/rounders-review</link>
            <guid isPermaLink="false">https://incident.io/blog/rounders-review</guid>
            <pubDate>Fri, 16 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[A 10-9.5 thriller unfolded in Victoria Park in our August Rounders Social.]]></description>
        </item>
        <item>
            <title><![CDATA[Organizing an efficient incident response team]]></title>
            <link>https://incident.io/blog/organizing-an-efficient-incident-response-team</link>
            <guid isPermaLink="false">https://incident.io/blog/organizing-an-efficient-incident-response-team</guid>
            <pubDate>Thu, 15 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Description: Organizing an effective incident response team is crucial for mitigating the consequences of incidents and taking care of them quickly. Learn more here.]]></description>
        </item>
        <item>
            <title><![CDATA[Building Workflows, Part 1 — Core concepts and the Workflow Builder]]></title>
            <link>https://incident.io/blog/building-workflows-part-1</link>
            <guid isPermaLink="false">https://incident.io/blog/building-workflows-part-1</guid>
            <pubDate>Wed, 14 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Part one of a deep-dive into building our workflow engine, covering core workflow concepts and how they are used to power the Workflow Builder.]]></description>
        </item>
        <item>
            <title><![CDATA[Building Workflows, Part 2 – the executor and evaluation]]></title>
            <link>https://incident.io/blog/building-workflows-part-2</link>
            <guid isPermaLink="false">https://incident.io/blog/building-workflows-part-2</guid>
            <pubDate>Wed, 14 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Part two of the series lookin at the workflow executor, and concluding with an evaluation of the project in terms of developer time, extensibility, and quality of outcome.]]></description>
        </item>
        <item>
            <title><![CDATA[5 reasons why you shouldn't buy incident.io]]></title>
            <link>https://incident.io/blog/5-reasons-why-you-shouldnt-buy-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/5-reasons-why-you-shouldnt-buy-incident-io</guid>
            <pubDate>Thu, 08 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Not many companies will tell you exactly why you shouldn’t use their product, but doing so can save everyone a lot of time and effort. So here you go, a short-cut to finding out whether we're the right tool for you.]]></description>
        </item>
        <item>
            <title><![CDATA[Why you need an incident timeline]]></title>
            <link>https://incident.io/blog/why-you-need-incident-timelines</link>
            <guid isPermaLink="false">https://incident.io/blog/why-you-need-incident-timelines</guid>
            <pubDate>Mon, 05 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Learn how to get the most from your incident timeline.]]></description>
        </item>
        <item>
            <title><![CDATA[Using incidents to level up your teams]]></title>
            <link>https://incident.io/blog/level-up-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/level-up-teams</guid>
            <pubDate>Wed, 31 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[How to accelerate your career by running towards the fire.]]></description>
        </item>
        <item>
            <title><![CDATA[Bridging the gap between Engineering and Customer Support during incidents]]></title>
            <link>https://incident.io/blog/zendesk</link>
            <guid isPermaLink="false">https://incident.io/blog/zendesk</guid>
            <pubDate>Tue, 30 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Why customer comms during an incident are so important - and how to get it right.]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io + Indent - on-demand system access]]></title>
            <link>https://incident.io/blog/indent</link>
            <guid isPermaLink="false">https://incident.io/blog/indent</guid>
            <pubDate>Thu, 25 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[An overview of our integration with Indent - an on-demand access control provider.]]></description>
        </item>
        <item>
            <title><![CDATA[Updating our data stack]]></title>
            <link>https://incident.io/blog/updated-data-stack</link>
            <guid isPermaLink="false">https://incident.io/blog/updated-data-stack</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[How we’ve updated our data stack since it was first built in January.]]></description>
        </item>
        <item>
            <title><![CDATA[A new channel per incident – helpful or harmful?]]></title>
            <link>https://incident.io/blog/a-new-channel-per-incident-helpful-or-harmful</link>
            <guid isPermaLink="false">https://incident.io/blog/a-new-channel-per-incident-helpful-or-harmful</guid>
            <pubDate>Thu, 18 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Which is better, a new channel created for each new incident, or reusing existing channels to coordinate your response? As you might expect, the answer is 'it depends'!]]></description>
        </item>
        <item>
            <title><![CDATA[What is DORA and how will it affect me?]]></title>
            <link>https://incident.io/blog/what-is-dora-and-how-will-it-affect-me</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-dora-and-how-will-it-affect-me</guid>
            <pubDate>Mon, 15 Aug 2022 09:47:00 GMT</pubDate>
            <description><![CDATA[The Digital Operational Resilience Act (DORA) will toughen incident management processes. Here's a breakdown of the key changes that you will need to consider.]]></description>
        </item>
        <item>
            <title><![CDATA[Connecting to incident.io with Zapier]]></title>
            <link>https://incident.io/blog/zapier-integration</link>
            <guid isPermaLink="false">https://incident.io/blog/zapier-integration</guid>
            <pubDate>Thu, 11 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Want to connect your incident management processes to existing systems? Our integration with Zapier can help!]]></description>
        </item>
        <item>
            <title><![CDATA[Interrupts in software teams: using unplanned work to your advantage]]></title>
            <link>https://incident.io/blog/interrupts-in-software-teams</link>
            <guid isPermaLink="false">https://incident.io/blog/interrupts-in-software-teams</guid>
            <pubDate>Tue, 09 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Interrupts can ruin productivity. Let's look at how you can turn them into an advantage.]]></description>
        </item>
        <item>
            <title><![CDATA[Driving a customer-focused incident response process]]></title>
            <link>https://incident.io/blog/customer-focused-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/customer-focused-incident-response</guid>
            <pubDate>Thu, 04 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Minimising customer impact doesn't always align with shortest time to a fix. Here's how to make your incident response process revolve around your customers.]]></description>
        </item>
        <item>
            <title><![CDATA[Why we opened our New York office]]></title>
            <link>https://incident.io/blog/why-we-opened-our-new-york-office</link>
            <guid isPermaLink="false">https://incident.io/blog/why-we-opened-our-new-york-office</guid>
            <pubDate>Wed, 03 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We've opened our New York office. But, why expand to the US at all, and why now?]]></description>
        </item>
        <item>
            <title><![CDATA[Tell the story of your incident with timeline curation]]></title>
            <link>https://incident.io/blog/timeline-curation</link>
            <guid isPermaLink="false">https://incident.io/blog/timeline-curation</guid>
            <pubDate>Tue, 02 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Why telling the story of your incident is vital to finding the most useful insights.]]></description>
        </item>
        <item>
            <title><![CDATA[3 common pitfalls of post-mortems]]></title>
            <link>https://incident.io/blog/pitfalls-of-post-mortems</link>
            <guid isPermaLink="false">https://incident.io/blog/pitfalls-of-post-mortems</guid>
            <pubDate>Wed, 27 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Reasons why a post-mortem might not deliver the value it deserves.]]></description>
        </item>
        <item>
            <title><![CDATA[We’ve raised $34M to help organizations be resilient in the face of failure]]></title>
            <link>https://incident.io/blog/weve-raised-34m-to-help-organisations-be-resilient</link>
            <guid isPermaLink="false">https://incident.io/blog/weve-raised-34m-to-help-organisations-be-resilient</guid>
            <pubDate>Wed, 13 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We’ve raised $34M to bring increased resilience to organizations around the world. With this latest round of investment we’re expanding internationally in the US, accelerating our product plans, and growing our amazing team.]]></description>
        </item>
        <item>
            <title><![CDATA[Making the wrong choice on build vs buy]]></title>
            <link>https://incident.io/blog/build-vs-buy</link>
            <guid isPermaLink="false">https://incident.io/blog/build-vs-buy</guid>
            <pubDate>Tue, 12 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[A cautionary tale of building software rather than buying it, and tips for making the right choice.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing our Sentry Integration]]></title>
            <link>https://incident.io/blog/sentry-integration</link>
            <guid isPermaLink="false">https://incident.io/blog/sentry-integration</guid>
            <pubDate>Fri, 08 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Use Sentry for error tracking, or performance monitoring? To keep everything organised, you can now link issues and incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Tracing Gorm queries with OpenCensus & Google Cloud Tracing]]></title>
            <link>https://incident.io/blog/gorm-tracing</link>
            <guid isPermaLink="false">https://incident.io/blog/gorm-tracing</guid>
            <pubDate>Thu, 07 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Giving your traces superpowers with enriched metadata from your gorm queries]]></description>
        </item>
        <item>
            <title><![CDATA[What I learned from leading my first incident]]></title>
            <link>https://incident.io/blog/what-I-learned-from-leading-my-first-incident</link>
            <guid isPermaLink="false">https://incident.io/blog/what-I-learned-from-leading-my-first-incident</guid>
            <pubDate>Tue, 05 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Why it's possible to lead when you're the most inexperienced person in the room, and why you should do it.]]></description>
        </item>
        <item>
            <title><![CDATA[Handling third-party provider outages]]></title>
            <link>https://incident.io/blog/third-party-outages</link>
            <guid isPermaLink="false">https://incident.io/blog/third-party-outages</guid>
            <pubDate>Thu, 30 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[What do you do when Cloudflare goes down? Or AWS?]]></description>
        </item>
        <item>
            <title><![CDATA[Uncovering the mysteries of on-call]]></title>
            <link>https://incident.io/blog/uncovering-the-mysteries-of-on-call</link>
            <guid isPermaLink="false">https://incident.io/blog/uncovering-the-mysteries-of-on-call</guid>
            <pubDate>Tue, 28 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We ran a survey to uncover the mysteries of how on-call works in organizations of different shapes and sizes around the world.]]></description>
        </item>
        <item>
            <title><![CDATA[Declare early, declare often: why you shouldn’t hesitate to raise an incident]]></title>
            <link>https://incident.io/blog/declare-early-declare-often</link>
            <guid isPermaLink="false">https://incident.io/blog/declare-early-declare-often</guid>
            <pubDate>Mon, 06 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Declaring your first incident can be intimidating. Let’s look at some common fears, and work out how to address them.]]></description>
        </item>
        <item>
            <title><![CDATA[How to run meetings that don't suck]]></title>
            <link>https://incident.io/blog/how-to-run-meetings-that-dont-suck</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-run-meetings-that-dont-suck</guid>
            <pubDate>Wed, 01 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[What the world of software development can learn from consulting - why meetings are useful, and how to run them well.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing Incident Types]]></title>
            <link>https://incident.io/blog/incident-types</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-types</guid>
            <pubDate>Thu, 26 May 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Use incident types to optimise your incident response for the situation at hand, and gain insights into incidents sliced across your organization.]]></description>
        </item>
        <item>
            <title><![CDATA[How to empower your team to own incident response]]></title>
            <link>https://incident.io/blog/how-to-empower-your-team-to-own-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-empower-your-team-to-own-incident-response</guid>
            <pubDate>Mon, 16 May 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In critical moments, you need everyone to know exactly what their role is in an incident in order to recover fast.]]></description>
        </item>
        <item>
            <title><![CDATA[Build custom API integrations with incident.io]]></title>
            <link>https://incident.io/blog/api</link>
            <guid isPermaLink="false">https://incident.io/blog/api</guid>
            <pubDate>Mon, 25 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Declare incidents from other tools, export incident data for analysis, configure incident.io and more with our API.]]></description>
        </item>
        <item>
            <title><![CDATA[Reducing our pager load]]></title>
            <link>https://incident.io/blog/reducing-our-pager-load</link>
            <guid isPermaLink="false">https://incident.io/blog/reducing-our-pager-load</guid>
            <pubDate>Fri, 22 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[What we did when we were getting paged too much]]></description>
        </item>
        <item>
            <title><![CDATA[Making Go errors play nice with Sentry]]></title>
            <link>https://incident.io/blog/golang-errors</link>
            <guid isPermaLink="false">https://incident.io/blog/golang-errors</guid>
            <pubDate>Wed, 06 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Configuring Go error reporting to work effectively with Sentry can be challenging. In this post, we share how we improved our setup by deduplicating stacktraces for clearer, more efficient error handling.]]></description>
        </item>
        <item>
            <title><![CDATA[How to get everyone at the company to value writing]]></title>
            <link>https://incident.io/blog/value-writing</link>
            <guid isPermaLink="false">https://incident.io/blog/value-writing</guid>
            <pubDate>Wed, 30 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Once a month, the whole of our company downs tools, and spends the whole day writing. We call it Content Day!]]></description>
        </item>
        <item>
            <title><![CDATA[How to build a strong incident response process]]></title>
            <link>https://incident.io/blog/how-to-build-a-strong-incident-response-process</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-build-a-strong-incident-response-process</guid>
            <pubDate>Mon, 28 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[When building an incident response process, it’s easy to get overwhelmed by all the moving parts - but less is more. Here are three things to do that will set you up for success.]]></description>
        </item>
        <item>
            <title><![CDATA[What's a fair compensation for being on-call?]]></title>
            <link>https://incident.io/blog/fair-on-call-compensation</link>
            <guid isPermaLink="false">https://incident.io/blog/fair-on-call-compensation</guid>
            <pubDate>Tue, 22 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.]]></description>
        </item>
        <item>
            <title><![CDATA[What are the capabilities of Incident.io's service catalog and how does it integrate with external tools?]]></title>
            <link>https://incident.io/blog/what-are-the-capabilities-of-incident-ios-service-catalog-and-how-does-it-integrate-with-external-tools</link>
            <guid isPermaLink="false">https://incident.io/blog/what-are-the-capabilities-of-incident-ios-service-catalog-and-how-does-it-integrate-with-external-tools</guid>
            <pubDate>Mon, 21 Mar 2022 16:52:00 GMT</pubDate>
            <description><![CDATA[incident.io’s service catalog is your always-current map of services, owners, and dependencies. Learn more about how it works and how it intergrates with tools you already use.]]></description>
        </item>
        <item>
            <title><![CDATA[A B2B sales stack from Seed to Series A]]></title>
            <link>https://incident.io/blog/b2b-sales-stack-seed-to-series-a</link>
            <guid isPermaLink="false">https://incident.io/blog/b2b-sales-stack-seed-to-series-a</guid>
            <pubDate>Thu, 17 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[A bullet-proof formula for an early-stage startup sales stack. In this article, we’ll take you through some tips on how to pick the right sales tools to take you from seed to series A.]]></description>
        </item>
        <item>
            <title><![CDATA[Rolling out Roles]]></title>
            <link>https://incident.io/blog/rolling-out-roles</link>
            <guid isPermaLink="false">https://incident.io/blog/rolling-out-roles</guid>
            <pubDate>Fri, 11 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Take a peek behind the scenes at how we built user roles into our product, and rolled them out to our existing users]]></description>
        </item>
        <item>
            <title><![CDATA[Finding a pricing model that’s just right]]></title>
            <link>https://incident.io/blog/pricing</link>
            <guid isPermaLink="false">https://incident.io/blog/pricing</guid>
            <pubDate>Thu, 24 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough.]]></description>
        </item>
        <item>
            <title><![CDATA[Starting projects at incident.io]]></title>
            <link>https://incident.io/blog/starting-projects</link>
            <guid isPermaLink="false">https://incident.io/blog/starting-projects</guid>
            <pubDate>Mon, 21 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We've found a way of kicking off projects at incident.io which helps us ship in a fast and focussed way.]]></description>
        </item>
        <item>
            <title><![CDATA[Designing your incident severity levels]]></title>
            <link>https://incident.io/blog/designing-your-incident-severity-levels</link>
            <guid isPermaLink="false">https://incident.io/blog/designing-your-incident-severity-levels</guid>
            <pubDate>Thu, 17 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Learn how to design incident severity levels to streamline incident management, improve response times, and prioritize issues effectively.]]></description>
        </item>
        <item>
            <title><![CDATA[Customer Success at an early-stage B2B SaaS company]]></title>
            <link>https://incident.io/blog/customer-success-early-stage-b2b-saas</link>
            <guid isPermaLink="false">https://incident.io/blog/customer-success-early-stage-b2b-saas</guid>
            <pubDate>Tue, 15 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[A killer Customer Success function is critical to the success of any SaaS company. Find out how we’ve developed strong customer feedback loops to fuel our product development and built user insights to improve feature adoption.]]></description>
        </item>
        <item>
            <title><![CDATA[The three pillars of great incident response]]></title>
            <link>https://incident.io/blog/three-pillars-of-great-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/three-pillars-of-great-incident-response</guid>
            <pubDate>Fri, 11 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[There’s no one-size-fits-all incident response process, but the same three pillars form the core of any good process: clarity, transparency and calm.]]></description>
        </item>
        <item>
            <title><![CDATA[Use your words: the importance of clear writing in product development]]></title>
            <link>https://incident.io/blog/use-your-words-the-importance-of-clear-writing-product-development</link>
            <guid isPermaLink="false">https://incident.io/blog/use-your-words-the-importance-of-clear-writing-product-development</guid>
            <pubDate>Tue, 08 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Good copy can be the difference between a decent product and a great one. Our engineer Sophie explains how copywriting is a central part of product development - and at startups, it's often an engineer's job.]]></description>
        </item>
        <item>
            <title><![CDATA[The startup guide to sensible incident management]]></title>
            <link>https://incident.io/blog/the-startup-guide-to-sensible-incident-management</link>
            <guid isPermaLink="false">https://incident.io/blog/the-startup-guide-to-sensible-incident-management</guid>
            <pubDate>Thu, 03 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[A simple guide to help you bootstrap great incident management practices at your startup.]]></description>
        </item>
        <item>
            <title><![CDATA[No capes: the perils of being a hero-engineer]]></title>
            <link>https://incident.io/blog/no-capes</link>
            <guid isPermaLink="false">https://incident.io/blog/no-capes</guid>
            <pubDate>Mon, 31 Jan 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[When I first started out as an engineer I really leant in to being a hero-engineer; here's the advice I wish I'd listened to earlier. you want to avoid.]]></description>
        </item>
        <item>
            <title><![CDATA[A modern data stack for startups]]></title>
            <link>https://incident.io/blog/data-stack</link>
            <guid isPermaLink="false">https://incident.io/blog/data-stack</guid>
            <pubDate>Tue, 25 Jan 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Making data accessible to everyone in a company is key to unlocking its full potential. We've built a modern data stack using powerful, user-friendly tools that democratize data access. In this post, we'll break down the tools we use, how we've configured them, and the reasons behind our choices—ensuring seamless data flow and empowering every team to make data-driven decisions.]]></description>
        </item>
        <item>
            <title><![CDATA[Using context.Context to mock API clients]]></title>
            <link>https://incident.io/blog/golang-client-mocks</link>
            <guid isPermaLink="false">https://incident.io/blog/golang-client-mocks</guid>
            <pubDate>Tue, 21 Dec 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We've found a pattern to mock external client libraries while keeping code simple, reducing the number of injection spots and ensuring all the code down a callstack uses the same mock client.]]></description>
        </item>
        <item>
            <title><![CDATA[We've successfully completed our SOC 2 audit]]></title>
            <link>https://incident.io/blog/weve-successfully-completed-our-soc2-audit</link>
            <guid isPermaLink="false">https://incident.io/blog/weve-successfully-completed-our-soc2-audit</guid>
            <pubDate>Mon, 20 Dec 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit.]]></description>
        </item>
        <item>
            <title><![CDATA[On-call by default]]></title>
            <link>https://incident.io/blog/on-call-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/on-call-at-incident-io</guid>
            <pubDate>Thu, 16 Dec 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a 'pager' which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.]]></description>
        </item>
        <item>
            <title><![CDATA[Breaking down complex projects into smaller, shippable increments]]></title>
            <link>https://incident.io/blog/breaking-down-complex-projects</link>
            <guid isPermaLink="false">https://incident.io/blog/breaking-down-complex-projects</guid>
            <pubDate>Tue, 14 Dec 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Mitigate the risks of delivering a complex project by shipping small pieces along the way.]]></description>
        </item>
        <item>
            <title><![CDATA[Workflows: your process, automated]]></title>
            <link>https://incident.io/blog/workflows-your-process-automated</link>
            <guid isPermaLink="false">https://incident.io/blog/workflows-your-process-automated</guid>
            <pubDate>Wed, 01 Dec 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time.]]></description>
        </item>
        <item>
            <title><![CDATA[Building safe-by-default tools in our Go web application]]></title>
            <link>https://incident.io/blog/safe-by-default</link>
            <guid isPermaLink="false">https://incident.io/blog/safe-by-default</guid>
            <pubDate>Mon, 22 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Moving fast and breaking things is all well and good, but keeping our customer data safe isn't something we can compromise on. Find out how we do it!]]></description>
        </item>
        <item>
            <title><![CDATA[Deploying to production in <5m with our hosted container builder]]></title>
            <link>https://incident.io/blog/container-builder</link>
            <guid isPermaLink="false">https://incident.io/blog/container-builder</guid>
            <pubDate>Thu, 18 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Fast build times have a number of benefits, from reliability to developer happiness. We reduces our time to deploy to <5, and it's glorious.]]></description>
        </item>
        <item>
            <title><![CDATA[5 ways incidents made me a better engineer]]></title>
            <link>https://incident.io/blog/incidents-made-me-a-better-engineer</link>
            <guid isPermaLink="false">https://incident.io/blog/incidents-made-me-a-better-engineer</guid>
            <pubDate>Tue, 16 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Incidents are a great opportunity to gather both context and skill. We should all take advantage of them.]]></description>
        </item>
        <item>
            <title><![CDATA[Logs and tracing: not just for production, local development too]]></title>
            <link>https://incident.io/blog/tracing</link>
            <guid isPermaLink="false">https://incident.io/blog/tracing</guid>
            <pubDate>Thu, 11 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[For a small initial investment, we've found a observability setup that works great for both production and local development. You should try it, too!]]></description>
        </item>
        <item>
            <title><![CDATA[Now you see me, now you don't: feature-flagging with LaunchDarkly at incident.io]]></title>
            <link>https://incident.io/blog/feature-flagging-launch-darkly</link>
            <guid isPermaLink="false">https://incident.io/blog/feature-flagging-launch-darkly</guid>
            <pubDate>Tue, 09 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[At incident.io, we ship FAST. Find out how feature flags allow us to keep changes small and incremental while also hiding unfinished features from customers.]]></description>
        </item>
        <item>
            <title><![CDATA[How to communicate on your status page]]></title>
            <link>https://incident.io/blog/five-steps-to-better-customer-comms</link>
            <guid isPermaLink="false">https://incident.io/blog/five-steps-to-better-customer-comms</guid>
            <pubDate>Tue, 26 Oct 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Great communication with your customers can quickly turn a negative into a positive. We lay out our five steps to better incident communication.]]></description>
        </item>
        <item>
            <title><![CDATA[Postmortem Pitfalls]]></title>
            <link>https://incident.io/blog/postmortems-with-gergely-orosz</link>
            <guid isPermaLink="false">https://incident.io/blog/postmortems-with-gergely-orosz</guid>
            <pubDate>Wed, 20 Oct 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[I sat down with Gergely Orosz to talk about what happens when the dust settles, and you're looking back on your incident with a postmortem.]]></description>
        </item>
        <item>
            <title><![CDATA[How to react when things go wrong]]></title>
            <link>https://incident.io/blog/how-to-react-when-things-go-wrong</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-react-when-things-go-wrong</guid>
            <pubDate>Wed, 06 Oct 2021 00:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[incident.io on Ship It!]]></title>
            <link>https://incident.io/blog/incident-io-on-ship-it</link>
            <guid isPermaLink="false">https://incident.io/blog/incident-io-on-ship-it</guid>
            <pubDate>Mon, 04 Oct 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[A few weeks ago, Stephen and I had the pleasure of talking to @Gerhard on changelog’s Ship It! Podcast. We chatted about incident workflows, our relentless focus on simplicity, and how incident.io uses incident.io when we have incidents ourselves.]]></description>
        </item>
        <item>
            <title><![CDATA[We’ve raised $4.7 million from Index Ventures, Point Nine, and a host of incredible angels]]></title>
            <link>https://incident.io/blog/weve-raised-from-index-point-nine-and-angels</link>
            <guid isPermaLink="false">https://incident.io/blog/weve-raised-from-index-point-nine-and-angels</guid>
            <pubDate>Thu, 30 Sep 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We’re delighted to announce we’ve teamed up with Index Ventures and Point Nine to supercharge the next stage of growth and development at incident.io. With the support of number of angels, many of whom are customers too, we’re in the perfect position to deliver on our mission of world-class incident management for the whole organization 🚀]]></description>
        </item>
        <item>
            <title><![CDATA[How to avoid bad assumptions during incidents]]></title>
            <link>https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents</link>
            <guid isPermaLink="false">https://incident.io/blog/how-to-avoid-bad-assumptions-during-incidents</guid>
            <pubDate>Fri, 24 Sep 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Any good investigation builds on assumptions, and when they're wrong you can
end up down a dark path. Read about an incident where this happened badly, and
learn some strategies to avoid falling into the same trap.]]></description>
        </item>
        <item>
            <title><![CDATA[The things we find hardest in incident response]]></title>
            <link>https://incident.io/blog/the-things-we-find-hardest-in-incident-response</link>
            <guid isPermaLink="false">https://incident.io/blog/the-things-we-find-hardest-in-incident-response</guid>
            <pubDate>Wed, 15 Sep 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[No matter how good your tooling is, how experienced you are, or how much you've prepared, incidents can still be hard. Despite the five of us at incident.io racking up some serious incident hours, we didn’t struggle to come up with a lengthy list of things we still find difficult in incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Industry Interviews: Uma Chingunde, Vice President of Engineering at Render]]></title>
            <link>https://incident.io/blog/interview-with-uma-chingunde-render</link>
            <guid isPermaLink="false">https://incident.io/blog/interview-with-uma-chingunde-render</guid>
            <pubDate>Wed, 01 Sep 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We talk to Uma Chingunde, Vice President of Engineering at Render]]></description>
        </item>
        <item>
            <title><![CDATA[Do I need an incident debrief?]]></title>
            <link>https://incident.io/blog/do-i-need-an-incident-debrief</link>
            <guid isPermaLink="false">https://incident.io/blog/do-i-need-an-incident-debrief</guid>
            <pubDate>Sun, 15 Aug 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it's worth seeking out and socialising learnings more widely.]]></description>
        </item>
        <item>
            <title><![CDATA[Fixing a Formula 1 car in under eight minutes]]></title>
            <link>https://incident.io/blog/learning-from-incidents-in-formula-1</link>
            <guid isPermaLink="false">https://incident.io/blog/learning-from-incidents-in-formula-1</guid>
            <pubDate>Wed, 28 Jul 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Picture the scene. You’re the head engineer at a Formula 1 racing team, and moments away from the start of a race when a minor mistake by your driver sees your car damaged on the way to the grid...]]></description>
        </item>
        <item>
            <title><![CDATA[Industry Interviews: Colm Doyle, Incident Commander at Slack]]></title>
            <link>https://incident.io/blog/interview-with-colm-doyle-slack</link>
            <guid isPermaLink="false">https://incident.io/blog/interview-with-colm-doyle-slack</guid>
            <pubDate>Tue, 13 Jul 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We talk to Colm Doyle about his experiences as an Incident Commander at Slack.]]></description>
        </item>
        <item>
            <title><![CDATA[One, Two, Skip a Few...]]></title>
            <link>https://incident.io/blog/one-two-skip-a-few</link>
            <guid isPermaLink="false">https://incident.io/blog/one-two-skip-a-few</guid>
            <pubDate>Mon, 12 Jul 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[The other day, we started getting strange reports from some customers of incident.io.  Their incident identifiers — unique numbers to identify each incident — appeared to have jumped unexpectedly.]]></description>
        </item>
        <item>
            <title><![CDATA[What is an incident?]]></title>
            <link>https://incident.io/blog/what-is-an-incident</link>
            <guid isPermaLink="false">https://incident.io/blog/what-is-an-incident</guid>
            <pubDate>Tue, 06 Jul 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[In a world where things go wrong in organizations all of the time, what should our threshold be for defining an incident?]]></description>
        </item>
        <item>
            <title><![CDATA[Why more incidents is no bad thing]]></title>
            <link>https://incident.io/blog/why-more-incidents-is-no-bad-thing</link>
            <guid isPermaLink="false">https://incident.io/blog/why-more-incidents-is-no-bad-thing</guid>
            <pubDate>Thu, 01 Jul 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[For a long time we've anchored ourselves to the notion that we should have fewer incidents, or none at all. It's hard to argue against — why wouldn't we want to fewer things to go wrong?]]></description>
        </item>
        <item>
            <title><![CDATA[Incidents are for everyone]]></title>
            <link>https://incident.io/blog/incidents-are-for-everyone</link>
            <guid isPermaLink="false">https://incident.io/blog/incidents-are-for-everyone</guid>
            <pubDate>Wed, 23 Jun 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We think there's a better version of the world out there, where the same principles that help the world's best technology teams can be enjoyed by **the entire organization**. We also think we know why it's not happening, and what can be done about it.]]></description>
        </item>
        <item>
            <title><![CDATA[Don't count your incidents, make your incidents count]]></title>
            <link>https://incident.io/blog/dont-count-your-incidents-make-your-incidents-count</link>
            <guid isPermaLink="false">https://incident.io/blog/dont-count-your-incidents-make-your-incidents-count</guid>
            <pubDate>Thu, 17 Jun 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Whilst setting incident targets might work in some organizations, it's worth considering whether they provide the signal you expect, and whether the implications of doing so have been properly considered.]]></description>
        </item>
        <item>
            <title><![CDATA[Hello, world 👋]]></title>
            <link>https://incident.io/blog/hello-world</link>
            <guid isPermaLink="false">https://incident.io/blog/hello-world</guid>
            <pubDate>Wed, 20 Jan 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We're Pete, Stephen and Chris, and we're building [incident.io](https://incident.io) - the best way for you to respond to, review and learn from your incidents.]]></description>
        </item>
        <item>
            <title><![CDATA[Optimizing incident response: Understanding DORA's Time to Restore Service metric]]></title>
            <link>https://incident.io/blog/dora-metrics-time-to-restore-service</link>
            <guid isPermaLink="false">https://incident.io/blog/dora-metrics-time-to-restore-service</guid>
            <pubDate>Wed, 28 Jun 2023 16:00:00 GMT</pubDate>
            <description><![CDATA[By using DORA's time to restore service metric, organizations can reduce downtime through meaningful improvements to their response processes.]]></description>
        </item>
        <item>
            <title><![CDATA[Development efficiency: Understanding DORA's Mean Lead Time for Changes]]></title>
            <link>https://incident.io/blog/dora-metrics-mean-lead-time-for-changes</link>
            <guid isPermaLink="false">https://incident.io/blog/dora-metrics-mean-lead-time-for-changes</guid>
            <pubDate>Fri, 26 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[By using DORA's Mean Lead Time for Changes metric, organizations can increase their speed of iteration]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Joe Hart]]></title>
            <link>https://incident.io/blog/behind-the-flame-joe-hart</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-joe-hart</guid>
            <pubDate>Thu, 23 Apr 2026 10:00:00 GMT</pubDate>
            <description><![CDATA[Meet Joe Hart, Product Engineer here at incident.io. 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Josh M.]]></title>
            <link>https://incident.io/blog/behind-the-flame-josh-miller</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-josh-miller</guid>
            <pubDate>Thu, 09 Apr 2026 15:00:00 GMT</pubDate>
            <description><![CDATA[Meet Josh Miller, Senior Commercial Account Executive 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Lucy]]></title>
            <link>https://incident.io/blog/behind-the-flame-lucy</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-lucy</guid>
            <pubDate>Wed, 26 Mar 2025 17:00:00 GMT</pubDate>
            <description><![CDATA[Meet Lucy Jennings, Expansion Account Manager 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Dylan]]></title>
            <link>https://incident.io/blog/behind-the-flame-dylan</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-dylan</guid>
            <pubDate>Thu, 13 Mar 2025 16:00:00 GMT</pubDate>
            <description><![CDATA[Meet Dylan Rose Muller, Business Development Representative 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Mohit]]></title>
            <link>https://incident.io/blog/behind-the-flame-mohit</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-mohit</guid>
            <pubDate>Wed, 26 Feb 2025 16:00:00 GMT</pubDate>
            <description><![CDATA[Meet Mohit Bijlani, Chief Revenue Officer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Payton]]></title>
            <link>https://incident.io/blog/behind-the-flame-payton</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-payton</guid>
            <pubDate>Thu, 13 Feb 2025 20:32:00 GMT</pubDate>
            <description><![CDATA[Meet Payton Andrews, Enterprise Account Executive 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Martha]]></title>
            <link>https://incident.io/blog/behind-the-flame-martha</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-martha</guid>
            <pubDate>Wed, 29 Jan 2025 10:00:00 GMT</pubDate>
            <description><![CDATA[Meet Martha Lambert, Product Engineer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Tom Petty]]></title>
            <link>https://incident.io/blog/behind-the-flame-tom-petty</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-tom-petty</guid>
            <pubDate>Thu, 16 Jan 2025 16:24:00 GMT</pubDate>
            <description><![CDATA[Meet Tom Petty, Product Designer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Adrienne]]></title>
            <link>https://incident.io/blog/behind-the-flame-adrienne</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-adrienne</guid>
            <pubDate>Wed, 11 Dec 2024 15:23:00 GMT</pubDate>
            <description><![CDATA[Meet Adrienne, Events Marketing Manager 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Harrison]]></title>
            <link>https://incident.io/blog/behind-the-flame-harrison</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-harrison</guid>
            <pubDate>Wed, 04 Dec 2024 14:00:00 GMT</pubDate>
            <description><![CDATA[Meet Harrison, Commercial Account Executive 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Rory M.]]></title>
            <link>https://incident.io/blog/behind-the-flame-rory-m</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-rory-m</guid>
            <pubDate>Wed, 20 Nov 2024 11:00:00 GMT</pubDate>
            <description><![CDATA[Meet Rory M., Product Engineer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Dani]]></title>
            <link>https://incident.io/blog/behind-the-flame-dani</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-dani</guid>
            <pubDate>Wed, 13 Nov 2024 16:04:00 GMT</pubDate>
            <description><![CDATA[Meet Dani, Head of Talent 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Anna]]></title>
            <link>https://incident.io/blog/behind-the-flame-anna</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-anna</guid>
            <pubDate>Wed, 06 Nov 2024 13:00:00 GMT</pubDate>
            <description><![CDATA[Meet Anna, Office & People Coordinator 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Sam Willis]]></title>
            <link>https://incident.io/blog/behind-the-flame-sam-willis</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-sam-willis</guid>
            <pubDate>Wed, 23 Oct 2024 14:35:00 GMT</pubDate>
            <description><![CDATA[Meet Sam, Product Designer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Eryn]]></title>
            <link>https://incident.io/blog/behind-the-flame-eryn</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-eryn</guid>
            <pubDate>Wed, 16 Oct 2024 17:17:00 GMT</pubDate>
            <description><![CDATA[Meet Eryn, Customer Success Manager🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Eva]]></title>
            <link>https://incident.io/blog/behind-the-flame-eva</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-eva</guid>
            <pubDate>Wed, 09 Oct 2024 16:03:00 GMT</pubDate>
            <description><![CDATA[Meet Eva, Head of Legal 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Jack Bridge]]></title>
            <link>https://incident.io/blog/behind-the-flame-jack-bridge</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-jack-bridge</guid>
            <pubDate>Wed, 02 Oct 2024 16:04:00 GMT</pubDate>
            <description><![CDATA[Meet Jack, Management Accountant 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: James]]></title>
            <link>https://incident.io/blog/behind-the-flame-james</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-james</guid>
            <pubDate>Wed, 25 Sep 2024 10:15:14 GMT</pubDate>
            <description><![CDATA[Meet James, Enterprise Sales Account Executive 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Herbert]]></title>
            <link>https://incident.io/blog/behind-the-flame-herbert</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-herbert</guid>
            <pubDate>Wed, 18 Sep 2024 12:17:00 GMT</pubDate>
            <description><![CDATA[Meet Herbert, Technical Support Engineer 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Interns at incident.io]]></title>
            <link>https://incident.io/blog/interns-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/interns-at-incident-io</guid>
            <pubDate>Mon, 09 Sep 2024 13:00:00 GMT</pubDate>
            <description><![CDATA[What does it mean to intern at incident.io? We sat down with the first ever cohort of incident.io interns to hear their thoughts as they come to the end of their time with us.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Julia]]></title>
            <link>https://incident.io/blog/behind-the-flame-julia</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-julia</guid>
            <pubDate>Wed, 07 Aug 2024 19:25:00 GMT</pubDate>
            <description><![CDATA[Meet Julia, Head of Growth Marketing 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[My first 3 months at incident.io]]></title>
            <link>https://incident.io/blog/my-first-3-months-at-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/my-first-3-months-at-incident-io</guid>
            <pubDate>Fri, 02 Aug 2024 15:14:00 GMT</pubDate>
            <description><![CDATA[A review of my first three months as Data Engineer on the Data team working on improving the development platform, experimenting with different data ingestion tools, and cutting down on overall platform costs.]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Sofie]]></title>
            <link>https://incident.io/blog/behind-the-flame-sofie</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-sofie</guid>
            <pubDate>Wed, 31 Jul 2024 19:26:00 GMT</pubDate>
            <description><![CDATA[Meet Sofie, Commercial Account Executive 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Rory B.]]></title>
            <link>https://incident.io/blog/behind-the-flame-rory</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-rory</guid>
            <pubDate>Wed, 24 Jul 2024 19:26:00 GMT</pubDate>
            <description><![CDATA[Meet Product Engineer Rory B. 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[Behind the Flame: Georgie]]></title>
            <link>https://incident.io/blog/behind-the-flame-georgie</link>
            <guid isPermaLink="false">https://incident.io/blog/behind-the-flame-georgie</guid>
            <pubDate>Wed, 17 Jul 2024 19:25:00 GMT</pubDate>
            <description><![CDATA[Meet Customer Success Manager Georgie 🔥]]></description>
        </item>
        <item>
            <title><![CDATA[How I started talking to customers in my first week at incident.io]]></title>
            <link>https://incident.io/blog/intern-talking-to-customers</link>
            <guid isPermaLink="false">https://incident.io/blog/intern-talking-to-customers</guid>
            <pubDate>Wed, 12 Jun 2024 05:33:48 GMT</pubDate>
            <description><![CDATA[A deep dive into my journey at incident.io from starting as an Product Engineer Intern to talking to customers, and why it's important for engineers to talk to customers directly.]]></description>
        </item>
        <item>
            <title><![CDATA[Five unexpected lessons from my first two months as an intern at incident.io]]></title>
            <link>https://incident.io/blog/intern-unexpected-lessons</link>
            <guid isPermaLink="false">https://incident.io/blog/intern-unexpected-lessons</guid>
            <pubDate>Wed, 05 Jun 2024 14:05:00 GMT</pubDate>
            <description><![CDATA[A reflection on what I've learned during my first few months as a Product Engineer intern at incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Embracing new challenges—my journey as an intern at incident.io]]></title>
            <link>https://incident.io/blog/intern-embracing-new-challenges</link>
            <guid isPermaLink="false">https://incident.io/blog/intern-embracing-new-challenges</guid>
            <pubDate>Tue, 04 Jun 2024 14:04:00 GMT</pubDate>
            <description><![CDATA[A glimpse into my internship journey at incident.io, where we celebrate the value of mentorship, team support, and an open attitude toward new challenges.]]></description>
        </item>
        <item>
            <title><![CDATA[Why I joined incident.io as VP of Engineering]]></title>
            <link>https://incident.io/blog/why-i-joined-incident-io</link>
            <guid isPermaLink="false">https://incident.io/blog/why-i-joined-incident-io</guid>
            <pubDate>Tue, 20 Feb 2024 13:23:43 GMT</pubDate>
            <description><![CDATA[The team, the problem space, the product, and the pace. Here's why I joined incident.io as VP of Engineering]]></description>
        </item>
        <item>
            <title><![CDATA[6 strategies to help you improve, and future-proof, your service level agreement metrics]]></title>
            <link>https://incident.io/blog/six-strategies-to-improve-your-service-level-agreement-metrics</link>
            <guid isPermaLink="false">https://incident.io/blog/six-strategies-to-improve-your-service-level-agreement-metrics</guid>
            <pubDate>Tue, 02 May 2023 00:54:00 GMT</pubDate>
            <description><![CDATA[With these strategies, you’ll be able to set SLAs that ensure the best results for your customers and organization.]]></description>
        </item>
        <item>
            <title><![CDATA[10 service level agreement practices you should implement]]></title>
            <link>https://incident.io/blog/service-level-agreement-best-practices</link>
            <guid isPermaLink="false">https://incident.io/blog/service-level-agreement-best-practices</guid>
            <pubDate>Mon, 03 Apr 2023 13:49:00 GMT</pubDate>
            <description><![CDATA[When you’re crafting SLAs, it’s important to make sure that you’re including sensible targets that you’re well-equipped to honor.]]></description>
        </item>
        <item>
            <title><![CDATA[That’s how the cookie crumbles]]></title>
            <link>https://incident.io/blog/thats-how-the-cookie-crumbles</link>
            <guid isPermaLink="false">https://incident.io/blog/thats-how-the-cookie-crumbles</guid>
            <pubDate>Mon, 09 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Ashely walks through his experience spending a day with our Engineering team.]]></description>
        </item>
        <item>
            <title><![CDATA[Why I joined an engineering team of 6]]></title>
            <link>https://incident.io/blog/joining-a-small-engineering-team</link>
            <guid isPermaLink="false">https://incident.io/blog/joining-a-small-engineering-team</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[6 months in, Martha reflects on why she chose to join the engineering team of an early stage start-up, and what she’s learnt since.]]></description>
        </item>
        <item>
            <title><![CDATA[Day in the life: Data Analyst at incident.io]]></title>
            <link>https://incident.io/blog/data-analyst-day-in-the-life</link>
            <guid isPermaLink="false">https://incident.io/blog/data-analyst-day-in-the-life</guid>
            <pubDate>Mon, 03 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Ever wondered what it's like to be a Data Analyst at incident.io? Read on!]]></description>
        </item>
        <item>
            <title><![CDATA[incident.io @ the Tempo Super Startups Awards]]></title>
            <link>https://incident.io/blog/temp-awards-2022</link>
            <guid isPermaLink="false">https://incident.io/blog/temp-awards-2022</guid>
            <pubDate>Mon, 03 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[An overview of our first awards evening.]]></description>
        </item>
        <item>
            <title><![CDATA[My first week at incident.io]]></title>
            <link>https://incident.io/blog/my-first-week</link>
            <guid isPermaLink="false">https://incident.io/blog/my-first-week</guid>
            <pubDate>Fri, 23 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Megan Batterbury walks through her first week at incident.io!]]></description>
        </item>
        <item>
            <title><![CDATA[What I learned as employee #2 at a scaling startup - year 1 at incident.io]]></title>
            <link>https://incident.io/blog/employee-2</link>
            <guid isPermaLink="false">https://incident.io/blog/employee-2</guid>
            <pubDate>Mon, 12 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Lisa reflects on her first year at incident.io.]]></description>
        </item>
        <item>
            <title><![CDATA[Our data interview process]]></title>
            <link>https://incident.io/blog/our-data-interview-process</link>
            <guid isPermaLink="false">https://incident.io/blog/our-data-interview-process</guid>
            <pubDate>Mon, 22 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Read on for tips on how best to prepare for our data interview process.]]></description>
        </item>
        <item>
            <title><![CDATA[4 principles for hiring our first 50 people]]></title>
            <link>https://incident.io/blog/hiring-our-first-50</link>
            <guid isPermaLink="false">https://incident.io/blog/hiring-our-first-50</guid>
            <pubDate>Thu, 24 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[In this post, we'll talk about the principles we're using to hire our first 50 employees here at incident.io]]></description>
        </item>
        <item>
            <title><![CDATA[Our engineering interview process]]></title>
            <link>https://incident.io/blog/our-engineering-interview-process</link>
            <guid isPermaLink="false">https://incident.io/blog/our-engineering-interview-process</guid>
            <pubDate>Fri, 04 Feb 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Interviews can seem mysterious, but they don't need to be! We're sharing each interview we do, why we do it, who you'll speak to, how we run it and tips on how to prepare.]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Isaac Seymour]]></title>
            <link>https://incident.io/blog/new-joiner-isaac-seymour</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-isaac-seymour</guid>
            <pubDate>Sat, 15 Jan 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Isaac Seymour]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Yann Sarfati]]></title>
            <link>https://incident.io/blog/new-joiner-yann</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-yann</guid>
            <pubDate>Tue, 30 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Yann Sarfati to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Katie Hewitt]]></title>
            <link>https://incident.io/blog/new-joiner-katie</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-katie</guid>
            <pubDate>Wed, 17 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Katie Hewitt to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Sophie Koonin]]></title>
            <link>https://incident.io/blog/new-joiner-sophie</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-sophie</guid>
            <pubDate>Thu, 04 Nov 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Sophie Koonin to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Lawrence Jones]]></title>
            <link>https://incident.io/blog/new-joiner-lawrence</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-lawrence</guid>
            <pubDate>Thu, 09 Sep 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[Yet another new joiners, say hello to Lawrence!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Lisa Karlin Curtis]]></title>
            <link>https://incident.io/blog/new-joiner-lisa-karlin-curtis</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-lisa-karlin-curtis</guid>
            <pubDate>Mon, 23 Aug 2021 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Lisa Karlin Curtis]]></description>
        </item>
        <item>
            <title><![CDATA[What are runbooks and how do they fit into the incident management picture?]]></title>
            <link>https://incident.io/blog/what-are-runbooks</link>
            <guid isPermaLink="false">https://incident.io/blog/what-are-runbooks</guid>
            <pubDate>Thu, 01 Jun 2023 19:13:00 GMT</pubDate>
            <description><![CDATA[In this article, we'll dive into the world of runbooks and explain how they fit into incident management workflows.]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Kim Salmon]]></title>
            <link>https://incident.io/blog/new-joiner-kim-salmon</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-kim-salmon</guid>
            <pubDate>Tue, 02 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Kim Salmon to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Nick Skoro]]></title>
            <link>https://incident.io/blog/new-joiner-nick-skoro</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-nick-skoro</guid>
            <pubDate>Sat, 15 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Nick Skoro to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Walt Carvalho]]></title>
            <link>https://incident.io/blog/new-joiner-walt-carvalho</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-walt-carvalho</guid>
            <pubDate>Mon, 03 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Carvalho to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Chris Class]]></title>
            <link>https://incident.io/blog/new-joiner-chris-class</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-chris-class</guid>
            <pubDate>Sun, 02 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Chris Class to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Sofie Vanhal]]></title>
            <link>https://incident.io/blog/new-joiner-sofie-vanhal</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-sofie-vanhal</guid>
            <pubDate>Sun, 02 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Sofie Vanhal to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Mara Guiness]]></title>
            <link>https://incident.io/blog/new-joiner-mara-guiness</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-mara-guiness</guid>
            <pubDate>Sat, 01 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Mara Guiness to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Leo Papaloizos]]></title>
            <link>https://incident.io/blog/new-joiner-leo-papaloizos</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-leo-papaloizos</guid>
            <pubDate>Sat, 01 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Leo Papaloizos to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Ryan Hoskin]]></title>
            <link>https://incident.io/blog/new-joiner-ryan-hoskin</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-ryan-hoskin</guid>
            <pubDate>Wed, 01 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Ryan Hoskin to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Anna Hosey]]></title>
            <link>https://incident.io/blog/new-joiner-anna-hosey</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-anna-hosey</guid>
            <pubDate>Fri, 10 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Anna Hosey to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Kelsey Mills]]></title>
            <link>https://incident.io/blog/new-joiner-kelsey-mills</link>
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            <pubDate>Wed, 25 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Kelsey Mills to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Devin Heater]]></title>
            <link>https://incident.io/blog/new-joiner-devin-heater</link>
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            <pubDate>Fri, 02 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Devin Heater to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Dimitra Zuccarelli]]></title>
            <link>https://incident.io/blog/new-joiner-dimitra-zuccarelli</link>
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            <pubDate>Fri, 02 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Dimitra Zuccarelli to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Luis Gonzalez]]></title>
            <link>https://incident.io/blog/new-joiner-luis-gonzalez</link>
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            <pubDate>Fri, 02 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Luis Gonzalez to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Megan McDonald]]></title>
            <link>https://incident.io/blog/new-joiner-megan-mcdonald</link>
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            <pubDate>Fri, 02 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Megan McDonald to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Eva Camus-Smith]]></title>
            <link>https://incident.io/blog/new-joiner-eva-camus-smith</link>
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            <pubDate>Fri, 18 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Eva Camus-Smith to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Maddie Harris]]></title>
            <link>https://incident.io/blog/new-joiner-maddie-harris</link>
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            <pubDate>Fri, 11 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Maddie Harris to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Alicia Collymore]]></title>
            <link>https://incident.io/blog/new-joiner-alicia-collymore</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Alicia Collymore to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Ashley Frith]]></title>
            <link>https://incident.io/blog/new-joiner-ashley-frith</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Ashley Frith to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Benji Sidi]]></title>
            <link>https://incident.io/blog/new-joiner-benji-sidi</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Benji Sidi to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Charlie Revett]]></title>
            <link>https://incident.io/blog/new-joiner-charlie-revett</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Charlie Revett to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Jack Buckmelter]]></title>
            <link>https://incident.io/blog/new-joiner-jack-buckmelter</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Jack Buckmelter to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Nick Flambard]]></title>
            <link>https://incident.io/blog/new-joiner-nick-flambard</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Nick Flambard to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Sam Starling]]></title>
            <link>https://incident.io/blog/new-joiner-sam-starling</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Sam Starling to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Travers Nammack]]></title>
            <link>https://incident.io/blog/new-joiner-travers-nammack</link>
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            <pubDate>Tue, 01 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Travers Nammack to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Aaron Sheah]]></title>
            <link>https://incident.io/blog/new-joiner-aaron-sheah</link>
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            <pubDate>Thu, 22 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Aaron Sheah to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Anna Debenham]]></title>
            <link>https://incident.io/blog/new-joiner-anna-debenham</link>
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            <pubDate>Thu, 22 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Anna Debenham to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: James Shedden]]></title>
            <link>https://incident.io/blog/new-joiner-james-shedden</link>
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            <pubDate>Wed, 17 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming James Shedden to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Megan Batterbury]]></title>
            <link>https://incident.io/blog/new-joiner-megan-batterbury</link>
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            <pubDate>Thu, 11 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Megan Batterbury to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Lucy Jennings]]></title>
            <link>https://incident.io/blog/new-joiner-lucy-jennings</link>
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            <pubDate>Thu, 11 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Lucy Jennings to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Charlotte Barette]]></title>
            <link>https://incident.io/blog/new-joiner-charlotte-barette</link>
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            <pubDate>Fri, 05 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Charlotte Barette to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Connie Mills]]></title>
            <link>https://incident.io/blog/new-joiner-connie-mills</link>
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            <pubDate>Fri, 05 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Connie Mills to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Ed Dean]]></title>
            <link>https://incident.io/blog/new-joiner-ed-dean</link>
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            <pubDate>Fri, 05 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Ed Dean to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Jack Cook]]></title>
            <link>https://incident.io/blog/new-joiner-jack-cook</link>
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            <pubDate>Fri, 05 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Jack Cook to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Rory Bain]]></title>
            <link>https://incident.io/blog/new-joiner-rory-bain</link>
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            <pubDate>Fri, 05 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Rory Bain to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Charlie Kingston]]></title>
            <link>https://incident.io/blog/new-joiner-charlie</link>
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            <pubDate>Thu, 23 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Charlie Kingston to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Andy Provan]]></title>
            <link>https://incident.io/blog/new-joiner-andy</link>
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            <pubDate>Fri, 10 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Andy Provan to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Danny Martinez]]></title>
            <link>https://incident.io/blog/new-joiner-danny</link>
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            <pubDate>Fri, 13 May 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Danny Martinez to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Pierre Binfoh]]></title>
            <link>https://incident.io/blog/new-joiner-pierre</link>
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            <pubDate>Fri, 13 May 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcoming Pierre Binfoh to the team!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Dani Unsworth]]></title>
            <link>https://incident.io/blog/new-joiner-dani-unsworth</link>
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            <pubDate>Thu, 28 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Dani Unsworth]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Rhys Pedrick]]></title>
            <link>https://incident.io/blog/new-joiner-rhys-pedrick</link>
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            <pubDate>Wed, 20 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Rhys Pedrick]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Alex Russell-Saw]]></title>
            <link>https://incident.io/blog/new-joiner-alex-russell-saw</link>
            <guid isPermaLink="false">https://incident.io/blog/new-joiner-alex-russell-saw</guid>
            <pubDate>Wed, 06 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Alex Russell-Saw]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Martha Lambert]]></title>
            <link>https://incident.io/blog/new-joiner-martha-lambert</link>
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            <pubDate>Tue, 05 Apr 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Martha Lambert]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Mariliis Retter]]></title>
            <link>https://incident.io/blog/new-joiner-mari-retter</link>
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            <pubDate>Mon, 14 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team — welcome, Mari!]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Milly Leadley]]></title>
            <link>https://incident.io/blog/new-joiner-milly-leadley</link>
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            <pubDate>Fri, 11 Mar 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[We're growing the team! Welcome our latest hire - Milly Leadley]]></description>
        </item>
        <item>
            <title><![CDATA[New Joiner: Esther Delignat]]></title>
            <link>https://incident.io/blog/new-joiner-esther-delignat</link>
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            <pubDate>Tue, 18 Jan 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Welcome our very first Customer Success Manager, Esther!]]></description>
        </item>
        <item>
            <title><![CDATA[Achieving pixel-perfect polish for Status Pages]]></title>
            <link>https://incident.io/blog/the-debrief-episode-two</link>
            <guid isPermaLink="false">https://incident.io/blog/the-debrief-episode-two</guid>
            <pubDate>Mon, 13 Nov 2023 21:36:00 GMT</pubDate>
            <description><![CDATA[Earlier this year, we launched our Status Pages product. In this episode, we chat with one of the product engineers on that project, Dimitra, about how that launch went.]]></description>
        </item>
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