iHelpdesk Server 2.0

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.
Main Features:
- Prioritize, categorize and manage requests and problems effectively with web-based interface.
- Powerful rule engine and email parser for automating business processes.
- Ticket templates and canned responses for improving agent efficiency.
- Custom views of tickets based on search criteria.
- Supports multiple assignees for a ticket.
- Full-text search.