This course explains the concept of emotional intelligence and why it’s important in the workplace. It will also list the 4 characteristics of emotional intelligence and explain how to build strength in each area to improve your leadership skills. After completing this course, participants will be able to:
- Explain the purpose of emotions
- Describe the concepts of emotional intelligence and emotional quotient (EQ)
- List the 4 characteristics of emotional intelligence
- Explain the importance of emotional intelligence in leadership
- List methods for improving emotional intelligence