Strange Events in Photoshop 7
So. I'm a Mac person, and a friend of a friend is having major issues with her Windows XP/Photoshop 7 combo. Of course, I have no clue how to describe what to do, or whether or not my advice will do any good, because it seems to be a bit more of a system conflict than directly Photoshop related.
hannah: basically today I set a book down on top of my keyboard by accident. It caused a bunch of keys to press and some windows popped up.. I closed them all, (I'm pretty sure the windows were PS HELP windows) PS was open at the time
hannah: so I closed them all and restarted my computer
hannah: now when I try to open PS
hannah: it loads... loads all settings
hannah: and then just disappears off the screen
hannah: and it's nowhere
hannah: I tried system restore
hannah: didn't work
hannah: tried restarting a bunch of times
hannah: oh one more thing... when I click on PS
hannah: to open it
hannah: a gray box pops up but I can't read what it says cause it disappears too fast
hannah: i think it's empty
hannah: but it never used to be there
This apparently only happens in PS. My two suggestions were to restart in safe mode to see if she could restore the preferences, and see if reallocating more memory to Photoshop would allow her to open the program and restore her preferences.
Problem is? I'm still a Mac person, and A) don't know really how to do either and B) have no clue if that will even work.
Anyone here know what happened, how to fix it, or have any other suggestions? Or another community that this would be more suited to? Any and all help will be appreciated.
Thanks!
hannah: basically today I set a book down on top of my keyboard by accident. It caused a bunch of keys to press and some windows popped up.. I closed them all, (I'm pretty sure the windows were PS HELP windows) PS was open at the time
hannah: so I closed them all and restarted my computer
hannah: now when I try to open PS
hannah: it loads... loads all settings
hannah: and then just disappears off the screen
hannah: and it's nowhere
hannah: I tried system restore
hannah: didn't work
hannah: tried restarting a bunch of times
hannah: oh one more thing... when I click on PS
hannah: to open it
hannah: a gray box pops up but I can't read what it says cause it disappears too fast
hannah: i think it's empty
hannah: but it never used to be there
This apparently only happens in PS. My two suggestions were to restart in safe mode to see if she could restore the preferences, and see if reallocating more memory to Photoshop would allow her to open the program and restore her preferences.
Problem is? I'm still a Mac person, and A) don't know really how to do either and B) have no clue if that will even work.
Anyone here know what happened, how to fix it, or have any other suggestions? Or another community that this would be more suited to? Any and all help will be appreciated.
Thanks!