Used anywhere

• ctrl alt i
  Inbox
• ctrl alt k
  Knowledge Base search
• \
  Focus search box

Used on ticket lists

• ctrl alt f
  Toggle Free
• ctrl alt a
  Toggle Assigned
• j or ↓
  Select Next Ticket
• k or ↑
  Select Previous Ticket
• enter
  Open Selected Ticket

When saving or updating a ticket

• ctrl s
  Update
• ctrl alt o
  Update as Open
• ctrl alt p
  Update as Waiting on customer
• ctrl alt c
  Update as Closed

When viewing a ticket

• ctrl alt q
  Copy the app name
• ctrl alt u
  Copy the user email
• ctrl alt m
  Focus the macros
• ctrl alt t
  Focus the templates
• ctrl alt e
  Focus the escalations
• ctrl alt n
  Go to next ticket (without updating)
• g ➜ t
  View Comments tab
• g ➜ c
  View Customer tab
• g ➜ b
  View Billing tab
• g ➜ a
  View App tab
• g ➜ m
  View Metrics tab
• ctrl q
  Focus tag input
• r
  Quote highlighted text from comment
• ctrl alt b
  Inline Knowledge Base search