Smarter support, all in one place

Centralize requests, collaborate in real time, and empower self-service — with a customizable helpdesk that grows with your team.

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Unified Ticketing

Unified Ticketing

Manage every request in one simple queue.

Knowledge Base Built-In

Knowledge Base Built-In

Help users find answers instantly.

Scalable & Unlimited

Scalable & Unlimited

No limits on users, requests, or articles.

TRUSTED BY THE BEST

Centralized Request Management

Capture, organize, and track every request in one hub.

  • Convert emails into tickets automatically
  • View requests in list or board style
  • Track progress with history and timelines

Smarter Workflows & Automation

Save time with customizable workflows that run themselves.

  • Trigger instant email updates and alerts
  • Route tickets by role, team, or category
  • Use templates for quick, consistent replies

Empowered Self‑Service

Save time with customizable workflows that run themselves.

  • Publish articles, guides, and FAQs
  • Offer portals for staff and customers
  • Support multilingual content for global reach

Seamless Team Collaboration

Resolve requests faster with everyone on the same page.

  • Assign tickets clearly by role or department
  • Add internal notes & @mentions for context
  • Scale freely with unlimited users and requests

Helpdesk at a Glance

Ticket Management

Ticket Management

  • List & board views
  • Custom statuses & fields
  • Time tracking & audit history
Customer Management

Customer Management

  • Email‑to‑ticket workflow
  • Customer profiles & history
  • Linked requests for context
Automation

Automation

  • Email updates & alerts
  • Custom request types & workflow stages
  • Role‑based assignment
Team Collaboration

Team Collaboration

  • Internal notes & @mentions
  • Team & role‑based permissions
  • Shared visibility across departments
Knowledge Base

Knowledge Base

  • Articles, topics & documents
  • External portals for users
  • Multilingual support
Customization & Branding

Customization & Branding

  • Custom domains & branded portal
  • Branded email templates
  • Unlimited content & documents

Integrations

  • Email & Calendar – Sync requests from inbox and scheduling tools
  • Onstro Workplace – Link tickets with rooms, desks, or assets
  • Onstro Projects – Convert complex requests into project tasks

Who is it for?

IT Helpdesks

IT Helpdesks

Streamline IT service requests and troubleshooting

HR Teams

HR Teams

Handle employee queries and internal workflows

Facilities

Facilities

Manage fix‑it and maintenance requests

Customer Support

Customer Support

Offer branded portals and multilingual service

Deliver faster, smarter support — without limits.

Start free today or book a live demo.

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