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Frequently asked questions

If you're not seeing immediate results with your hair removal device, don't worry—this is a common experience, and results can vary from person to person. It often takes time, usually 2-4 weeks, for noticeable changes to appear. Here's why we recommend giving the product another 6 weeks for a more comprehensive trial:

Hair Growth Cycles: Hair grows in different cycles, and the treatment needs time to effectively target all the hair follicles. The initial sessions may not cover the full hair growth cycle.
Consistency is Key: Regular and consistent use of the hair removal device is crucial for achieving the best results. Continued use over an extended period often leads to more noticeable and lasting outcomes.
Adjusting to the Product: Your skin and hair may need more time to adapt to the treatment. Prolonged use can result in improved effects.
Try the Stamp Treatment Method: Make multiple passes over the same area during a single session. This method increases energy concentration in the hair follicles, which can disrupt the hair growth cycle and enhance hair reduction over time.

If you still have questions or concerns, feel free to reach out to our customer service by filling out this form: Contact Us.

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You can click here to see how to use Ulike IPL:👉

https://uk.ulike.com/pages/how-to-use

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If your tracking shows your package as delivered but you can’t locate it:

Wait 48 hours. Sometimes, packages are marked as delivered up to 48 hours before arrival. Note: Some carriers may deliver until 10 PM.
Check for a delivery notice.
Ask neighbors or family if they received the package on your behalf. Also, check with your leasing office, front desk, or package locker if applicable.
Inspect the delivery location to see if the package is hidden or tucked away.

If you still can't find your package, contact the carrier to report the issue and inquire about the delivery details. If the package is still missing, please reach out to our Client Care team at uk.support@ulikeglobal.com within 7 days of the order being marked as delivered.

Note: Ulike monitors all claims regarding lost, missing, incorrect, or damaged items. These must be reported within 7 days of the order being marked as delivered. For incorrect or damaged items, please submit pictures. Ulike reserves the right to limit or deny reshipment or refunds. If a courtesy reshipment is issued, it will not be eligible for return or refund.

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At Ulike, we have a 100-day Money-Back return policy that allows you to shop with confidence. Here's how it works:

Product Condition: To be eligible for a return, the product must be in resalable condition with its original packaging. This ensures that both you and the next customer receive products of the highest quality.
Initiating a Return: To initiate a return, simply fill out the return form available on our website. Once your return is approved, we'll send you a prepaid return label to your provided email address. Please ensure that the product is securely packaged in its original packaging.
Important: Returns without Ulike's approval or a Ulike-provided return label will not be accepted. We want to ensure a smooth process for you, so please make sure to follow the correct procedure.
Defective or Damaged Products: If you receive a defective or damaged product, please fill out the appropriate form on our website. We'll be happy to send you a replacement. However, it's important to notify us of any defects or damage as soon as possible. If a damaged item is returned without prior notification, we won't be able to process the return.
International Returns: Please note that our prepadi return label is currently available only for customers in the US, CA, UK, and EU.

We value your satisfaction and aim to provide a hassle-free return experience. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team.

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Below is a summary of the most common problems you could encounter with the device. If you are unable to solve the problem with the information being low please email our customer support Team at: uk.support@ulikeglobal.com.

Problem	Possible Reasons	Solutions
Won't Turn on	Power Issue, Operational Error, Voltage/Current Restriction Issue	1) Ensure that the device is properly connected to a power source and that the power cord is securely plugged in. Check if the power outlet is functioning by testing it with another device. 2) Then ensure that the POWER button is pressed. 3) (If applicable) Check if the adapter plug used has a current limit that prevents it from turning on.
Won't Flash	Overheating, Not In Full Contact With the Skin, Blocked Sensors,	1. Ensure that the sapphire treatment window is firmly pressed against the skin during use.It's advisable to test out different angles and positions to find the best fit. 2. Check if the temperature of the sapphire window or the body of the device is too high, which may trigger a safety mechanism that prevents flashing. Allow the device to cool down before attempting to use it again. 3. Ensure that the skin is completely dry before using the device. Moisture/gels/creams on the skin can interfere with the device's operation and may prevent it from flashing properly. 4. Check for any visible damage or signs of wear/tear/damage on the device.
Light Indicator Not Functioning	Poor connection	Ensure that the power cord is securely plugged into both the device and the power outlet.
Unusual Odor During Use	Dirty Air Inlet/Out, Burnt Hair Smell, Overheating	1. Use a soft brush or cloth to gently remove any dust, dirt, or debris from the air inlet and outlet of the device. 2. Shaving before using the device. Ensure that the treatment area is clean and free from any hair residue . If the smell persists, try reducing the intensity or frequency of treatments to minimize hair singeing. 3. Allow the device to cool down between treatment sessions, especially if you're using it for an extended period.
Pain During Use	Excessive Hair Length	Trim long hair to a shorter length (less than 2mm)before using the device. This can help reduce pain and improve the effectiveness of the treatment.
	Incorrect Technique	Ensure that your sapphire treatment window is in full contact with your skin. Review the user manual or seek guidance from our customer support to ensure you are using the device correctly.
	High Intensity Settings	Start with a lower intensity setting and gradually increase it as tolerated. Listen to your body and adjust the intensity accordingly to minimize pain while still achieving effective hair removal.
	Skin Conditions	Consult with a dermatologist before using the hair removal device if you have a pre-existing skin condition such as eczema, psoriasis, or folliculitis.
	Skin Sensitivity, Use in Sensitive Areas	Individuals with sensitive skin may experience heightened pain during hair removal, especially in sensitive areas such as the bikini line.
	Damaged Sapphire Treatment Windows	Carefully examine the sapphire treatment windows for any signs of damage, such as cracks, chips, or scratches. Take a picture and reach out to Ulike Customer Support whom you purchased the device to report the issue.
Experiencing Redness After Use	It's normal for the skin to experience slight redness, which poses no harm to the body and typically fades in a short time.	1）Apply aloe vera gel to soothe the skin and reduce redness. 2）Utilize the cooling feature of the sapphire treatment window. Turn on the device without activating the light feature, and gently place the sapphire treatment window on the affected areas for a cooling effect. 3）Use a cold compress or ice pack wrapped in a soft cloth to gently press against the red areas of the skin. 4）Take a break from using the device until the redness subsides, and gradually reintroduce treatments at a lower intensity level or frequency.
Not Get Expected Results	Inadequate Energy Levels	Start with lower settings and gradually increase as tolerated for best results.
	Incomplete Treatment Coverage (Missing areas or not overlapping treatment zones adequately can lead to uneven hair removal results.)	Take your time during treatment sessions to ensure thorough coverage of the desired areas. Use a systematic approach, dividing larger areas into smaller sections for more effective coverage.
	Hair Color, Skin Tone	Our devices may not be as effective on certain hair colors such as grey hair, and on darker skin tones due to the higher melanin content, which can absorb more light and potentially cause skin damage.
	Skipping Treatments, Not Adhering to the Recommended Treatment Schedule	Adhere to the treatment schedule as recommended, and consider increasing the frequency by using the device every other day. Consistency is key to achieving optimal results.
	Certain Skin Conditions, Medications, or Hormonal Imbalances (They can affect hair growth and may impact treatment effectiveness)	Extend the treatment period and continue using the device as recommended, even if results are not immediately visible. Hair removal treatments typically require multiple sessions spaced apart to achieve desired results.
Overheating	Continuous or Prolonged Use of the Device (more than 20 mins), High Intensity Settings	Turn the device off. Allow the device to cool down periodically during use by taking short breaks between treatment sessions.
	Ambient Temperature (Operating the device in a hot environment or under direct sunlight can exacerbate overheating issues.)	Use the device in a well-ventilated and cool environment to prevent ambient temperature from contributing to overheating.
	Blocked Air Vents	Use a soft brush, such as a clean paintbrush or a small, soft-bristled brush, to gently dislodge and remove any dust or debris from the air vents. Avoid using sharp objects or abrasive materials that could damage the device.
	Malfunctioning Internal Components	1. Turn on the device, check whether the cooling fan is operational, and listen for any abnormal sounds emanating from the internal components. 2. To verify if the cooling feature is functioning properly, allow the device to remain turned on and running for approximately 2-3 minutes without using it on your skin. Then take a picture of the sapphire treatment window and check for the presence of water mist on the sapphire treatment window. 3. Monitor the device closely when it starts to overheat and take note of how long it takes for the device to become excessively hot. Additionally, pay attention to specific areas of the device that become particularly hot.( If possible, use a thermometer to measure the temperature of these areas.) 4. Kindly reach out to the Ulike Support Team and provide them with the details, including the picture of the sapphire treatment window.