Resetting or Changing Your Password
From your Android device, iOS device, Computer
Applies to Admins, Employees, Managers, Supervisors
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FAQs & Reference
FAQs
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Passwords are required to log into When I Work. Here you will find directions on how to change or reset your password, depending on it you know what your password is or not. Your password: Must be at least 10 characters long. Cannot contain your email address. Cannot be a common word like “password” Must not be found in the list of 10,000 most common weak passwords Must be at least 60% unique, non-repeating letter combinations If you know your current password and want to change it, follow these steps on a computer: Click Profile & Settings from the dropdown under...
FAQs & Reference
Troubleshooting Guides
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Troubleshooting Mobile Time Clock Issues
Overview If your users are having trouble clocking in or clocking out from the When I Work app on their iOS and Android devices, follow the steps in this article to troubleshoot and resolve the issue. Considerations You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar. Always...From your Computer, Android device, iOS device
Applies to Admins, Employees, Managers, Supervisors
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Troubleshooting Personal Computer Time Clocks
If your users are having trouble clocking in from the When I Work web app on their personal computers, follow the steps in this article to troubleshoot and resolve the issue. You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or...From your Computer
Applies to Admins, Employees, Managers, Supervisors
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Troubleshooting a Time Clock Terminal on a Tablet or Phone
If your users are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...From your Computer, iOS device, Android device
Applies to Admins, Managers, Supervisors
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Troubleshooting a Time Clock Terminal on a Computer
If your users are having trouble clocking in from a time clock terminal on a desktop or laptop computer, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a tablet or phone, check out our troubleshooting article on the subject. You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. If a user sees a “You don’t have a shift scheduled” message at clock in,...From your Computer
Applies to Admins, Managers, Supervisors
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Troubleshoot Users Missing in the Scheduler
If your users are listed on your Users page but do not display in the scheduler, use this guide to find the possible cause and the solution that will get you back to scheduling. You must have admin or manager access privileges to perform some troubleshooting steps in this article....From your Computer
Applies to Admins, Managers, Supervisors
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Troubleshooting WorkChat
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat on the toolbar to open WorkChat. A Message Staff button appears rather than a WorkChat button or the WorkChat button is missing. Solutions: If you are an admin or a manager, follow instructions on how to enable WorkChat. Try sending an email through the iOS app or Android app instead. Check out Contacting Your Employer. Clicking the WorkChat button has no response. Solution: Switch...From your Computer, iOS device, Android device
Applies to Admins, Employees, Managers, Supervisors